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The staff at the front desk were exceptional and extremely helpful. The doorman and valet were amazing providing information about the city and transportation. The restaurant and bar were horrible! Service was slow and overwhelmed but they tried hard to provide service. Our burgers were not cooked properly. My burger was burned and my fiancé asked for medium rare and got well done. We sent it back and the burgers still were pathetic and not good. We ate them anyway we were starving after traveling all day. Later that evening after returning from dinner out and a bit of shopping we went to the bar for a night cap and waited 20 minutes before anyone even spoke to us and then another 20 minutes to get a simple captain and Coke and a lemonade -- needless to say we walked out!
Location Advertised a SPA online - no SPA no Jacuzzi - also pool was closed for some reason, which was the whole reason we stayed there.
Hilton is pretty much a hotel where you know what you can expect from them and it generally is a notch above their competition. Security in the lobby at midnight when I arrived due to loud and obnoxious people at bar. Hard to hear upon check in which was late. They put me in a room that is exactly the OPPOSITE of my profile request. No room by elevator... put me right next to it. Neighbors partied all night and hotel phone didn't work to call to resolve issue. When I finally got it to work, they never resolved the noise. When I asked for the room to be refunded and cancel the remainder of my stay, they refused! Since when did we begin getting held hostage by hotel companies? Very unusual for Hilton brand, but this staff at THIS hotel have work to improve.
The best part of this hotel is the location. You were walking distance to so many tourist attractions and right on the river. We went down and explored the submarine and everything we could. With the conventions and the weddings without a little out of place but it wasn't the hotels fault--we loved it! Great pool too!
Efficient and good price Uncomfortable room, and difficult to get a bottle of water. Overall just a workable stay
I really didn't know what we had gotten ourselves into until we arrived. We were pleasantly surprised. This is the perfect location and is close to everything. There is an adorable little park right outside that has cute little events all summer long. I can't imagine staying anywhere else. Oh and did I mention the view??? Amazing!
Paying $30+ for parking that should have been included
Rooms were nice, clean and comfortable. Hotel overall appearance was good and stylish. Parking rates were outrageous. The bar was terrible and the drinks overpriced. I know the main restaurant/bar was closed for renovations, which explains the awkward positioning of the bar, but the prices for drinks were way too high given the bartender quality and overall market positioning which is heavily influenced by the bartender. Drinks were priced about 30% higher than they should have been, especially given the fact that I had to explain to the bartender how to make a simple drink like an old fashioned. Huge fail in an area where there are too many alternatives.
Very friendly and helpful staff
Great location, fun park right outside. Great staff & fantastic room!
Location The room and the bathroom had an awful smell. Please add better room and bathroom spray
We only stayed for a night so did not get to take advantage of the beautiful lobby with many seating areas from high tops to cozy couches. Somehow it felt very open yet very homey and welcoming at the same time. Beautiful quiet neighborhood. Very friendly staff. The heater in our room sounded like a mini-explosion every time it kicked on. The walls were paper thin. We were wakened by two female voices and two babies at 7:30 am. I would have sworn they were in our room.
Just a solid business hotel Decor was generic in rooms, common areas, and outside. Thoroughly dull.
Very close to the historical sites, restaurants and Penn's Landing. Very friendly and helpful staff. Having access to the Club Lounge was very convenient to get breakfast or a drink to go. Only valet parking available. Getting used to the noise of the heat/Air conditioning unit turning on and off. It was very quiet while it was running, just the starting and stopping noise that might wake you up if you aren't use to sounds.
Location was awesome. Staff was friendly. Terrible TV...too small and very blurry. Food menu was weak...not enough variety and over priced for the quality. Should not have had to pay an extra 30.00 for one nights parking...outrageously over priced and a very sneaky added expense.
Good check in person Internet service
Comfortable beds, nice lobby with Starbucks coffee, continental breakfast, late room service, within walking distance to many things and short cab ride to airport
The hotel had a great feel when you walked in. It looked very clean and modern. When we arrived Saturday afternoon, there was no doorman to help with the bags. I ended up running into someone when I went to get a cart who was hanging out at the front desk talking. Also I was putting a stroller and there wasn't anyone to assist with holding the door open. Lastly, there were 2 weddings going on. From our room, we could hear the DJ until past 11:30 at night which isn't ok when you have small children and if you are a light sleeper.
Access to historical sites and great restaurants
Bell hops and valets were very kind and professional. Pet policy is not clearly stated on their website. We arrived at the hotel with the intention of sightseeing and ended up being stuck in our room watching our dog because the policy doesn't state online that you have to stay with him at all times even if he's in a crate. This made us on able to benefit from our complementary breakfast since he was also not allowed in the dining area and the entire purpose of the trip was for a Valentine's Day getaway with my husband. It left us leaving the room individually and scrambling for last-minute plans. We did not get to enjoy our vacation the way we expected to and were even more upset that when we called to ask about the policy that we weren't informed in advance. We did not get told until after check in
Room fab! Parking fee was ridiculous!
Breakfast really to simple.
Cute hotel right near the Historical and Old City districts. 5-10 minute walk to most museums and major historical sites. Restaurants and night activities on the same block, Market Street. Next to I-95, so it was a little loud at night.
Hotel was perfect distance to everything we needed.I will definitely recommend this hotel to anyone visiting Philly. Room was a hint small, but we were really only there to sleep. Would have been nice to have a mini fridge, but again, not the end of the world.
What a great hidden gem in Penn's Landing area of Philly...this boutique hotel has a lot of history and beauty and is in a great location for walking to historic downtown sites parking can be bit of an issue but we used the lot beside the hotel and the staff was helpful in parking and getting us out
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The only good things were that the bed was good, the spa tub worked and the staff was courteous. No microwave, no coffee pot, the mini fridge wasn't plugged in then gurgled all night, every time another door on the level opened our door jostled, the toilet seat was peeling,there was no menu in the book like it says it should be rough sheets and robes
This guest did not leave comments about this hotel.
The location of this cute boutique hotel was perfect. We were able to take quick walks to all the major sites in Old City.
It was very clean and the on-site restaurant was excellent. Very well located for the historic sites. No in-room coffee maker!!! For the love of God!
Room was very clean and had a lot of old building character, (both good and not so good). Beds were comfortable. Location was great, close to nightlife. Staff interaction was minimal but pleasant. Parking not as expensive as other area hotels. Definitely has old building quirks - very small hallways and stairways, slow elevator. The walls are thin, so you can hear your neighbor come & go as well as get in the shower (or anything else more than moderately loud.) Nothing terrible though.
Very charming! Lots of character. I wish it had a mini fridge.
Beautiful room, well appointed, comfortable. This is not the hotel for getting rest or peace and quiet. Hotel is located directly in front of freeway. Staff and guests very loud especially if your room is by elevator as mine was. Missed wake up call, restaurant closed without notice so no service
Location, Staff, Lounge, Room, Breakfast.
The hotel was located in a great location. My boyfriend and I liked the fact that we were able to walk to most of the famous sites around town and we both enjoyed the friendly staff. I checked the website before booking the hotel and I was shown a larger room. I was disappointed with the size of the room and felt like I was given false information and paid alot for a very small room.
Location Small room and no facilities at a price that is equal to Sheraton and Hilton level hotels
Convenience to area
The hotel location is excellent. It was within a short walking distance to many of the area attractions. Having a very nice breakfast in the hotel was a delightful way to start the mornings. The breakfast room reminded me of a hotel in Rome, Italy. It would be nice to have a mirror over the desk in the bedroom so one could be dressing, applying makeup, etc while the bathroom is being used.
I loved their location and the vintage feel the old building gave. It would have been great to get an idea of the history of the building and why it was still standing after so many years.
The location of this hotel is about the only good thing I can say. It's right in Old City and just about anything you could want to do is within walking distance. They were very misleading about the size and the amenities. Our "seating area" was a wooden chair. It was not very clean. The worst part though was the mouse that was sharing our room... Very disappointed in this hotel. Will not be back. Ever.
the location was perfect for seeing the city it was quite loud, the payment process is sketchy (pay at a convenience store down the street)
The location was in the heart of the Old City District. The room was very small and did not seem to fit the rate.
For the location, the price is pretty good This hotel is a dump. Some people call it character, but that's nonsense. You don't automatically get to say something has character just because it's in an old building. Dirty carpets, broken down beds, busted blinds, missing ceiling tiles, leftover dirty laundry from previous guests, showers that don't drain, and a staff that's only there a third of the day are not "character" features. They're poor maintenance issues. Don't go here unless you're strapped for cash and plan on spending very little time in the room
This was one of the worst hotels I have ever stayed at!! The room was unclean, cramped, paint peeling off the walls, mold in the bathroom and not cleaned until we complained. No elevator!
Very loud music from restaurant downstairs
Location was perfect in the Olde City of Phildelphia. One block away from Independence hall. You can hear everything, the wall were thin.
Nothing The rooms do not match the pictures what so ever. The bed for sure had to have bed bugs and the restroom had roaches. I didn't even stay for a few hours before I left. Reminded me of a room out of AHS.
Very nice personnel. Location is very good. Perfect place for budget staying for 1-5 days in Philadelphia.
The fact that the have events every night,making more easy to talk to the people how are in the hostel.
I felt this place was very laid back with a hip set up as well as staff. I got the feel this was a alternative dorm for the neighborhood!! Lack of privacy...... yet, i didnt have to stay there either!! :)
Downtown Philadelphia, old city district. Very nice personnel, cheap rates. no
Front desk staff were very helpful in supplying directions and ideas of what to see. In the historical district. Bed and room were comfortable. Pub/bar next door is generally not that noisy except for one night pre-Halloween when it was extremely noisy. Liked having a washer/dryer - it really helped as travelling light. Grocery store around corner is open late. Easy to get to via train from airport. Or cab is about $30 (used this for early morning flight on return). Bathroom could use a bit more cleaning but it was clean enough. Bit far from rest of downtown but subway provides easy access or you can walk. Streets in area deserted if walking home late at night - recommend take subway (stop is only a block away) or take a cab.
Male dorm smelled strongly of mildew
I liked the helpfulness of the staff and the location of the hostel no negative emotions whatsoever