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There was absolutely no water pressure in the shower; made the quick shower in the morning not so quick (or wakening)
Location No problems $4.50 for a bottle of water
The room was very nice. The bed was super comfortable. The walkway to the airport was a great convenience. I wish all airports had a attached Hotel like this one. The price was ok. Paying a little bit more was worth it. I would definitely stay there again.
The rooms were clean and quiet. Comfortable bedding, lots of towels, good water pressure, good lighting. No free Wi-Fi!! Quite expensive compared to other local options. Am I really paying a $80 dollar premium just to be able to walk to the hotel through the terminal? They also had no guide to the hotel amenities in the room, so I had no idea if there was a vending machine without going around the floor to look for it.
Every staff person was friendly, helpful, and knowledgeable. Location was within walking distance of airport terminal.
Very nice facility with a clean, well-appointed room. Friendly staff who readily accommodated my toddler. Obviously the most convenient access to the airport. A great value for the rate. Additional charge for Wi-Fi. Its 2014!
Very convienit from the airport ! 1st time traveler to Philly airport and was able to find the hotel with no problem. Because of flight delays I arrived in the middle of the night. The front desk staff went out of their way to get me settled in my room. My room was clean and the bed was wonderful ! No complaints !!
very comfortable beds reservation for King bed was not kept
My room smelled like decades of cigarette smoking had occurred there. It was very concerning and smelled terrible. I couldn't get a good nights sleep.
The rooms were nice, and the staff was fantastic. The nightly reception, and breakfast. Construction in lobby areas, cable went in and out, no towels by pool even after asked front desk.
very nice hotel and the staff was great
For a $200 we got stincky room with water stains on the celings, definitely overpriced.
They walk n the room be for check out right after getting out the shower the food was bad and didn't tas good at all Clean
Good service, good food, pool, and space
Very convenient. Being renovated right now. Old furniture in rooms. Really needs an upgrade. Proximity to the airport.
I was charged even though I called and cancelled immediately. The hotel manager has not called me back and I still have not received a refund even though I did not stay there.
There was a front desk clerk by the name of 'Angel' who was so charming, thoughtful and talented. She belongs at a W or a Four Seasons. The thermostat in the hotel room was either all or nothing. We were either cold or sweltering. When it was running, it was very loud. Otherwise this was a great property, great overnight and very good value.
The vibe is fun and the atmosphere was hip and fun. The bed was hard . The tv didn't work properly . The pool was dirty. Breakfast was horrible.
The low price and convenient location determined our choice and the airport shuttle service met our needs for arriving at and departing from the hotel. The cheap paper "glasses" and foam "cups" rather than the real things.
The staff were very friendly and attentive. There seemed to be several parties being held in the building. It was extremely loud with children and adults who didn't seem to settled down until after 2 am. Also there was a lot of banging on the walls.
Proximity to the airport
The staff suggested that we move to the 5th floor because of an"event" going on on the first floor. Some time during the night, people arrived in the room next to ours. They were quite loud.
The reception was efficient and friendly. the staff excellent. the room was generously equipped and very adequate to my needs.
Rooms were clean. Did not get the room I paid for because they sold out of rooms that said where available online. I understand things like that happen but I was not apologized to for the inconvenience and was felt to feel like it was my fault for using a third party website. Had I either gotten the room I paid for or was apologized to i would have given a higher rating.
close to airport water temperature in sink and shower was set to near boiling with no way to adjust it; showering wasn't possible with it so hot as it burned our skin. SPG discount of 5% for booking wasn't applied to our account since we booked through third-party (only because SPG made our account inactive and required us to call customer service to restore); faucet was covered in orange mold; shower window was covered in black mildew / mold. sad that Marriott is now merging with SPG as we have status with Marriott & wanted to check out an SPG hotel, such as the Aloft. Had a horrible experience with SPG so far.
Comfortable bed, clean room, even though near the airport, the room was quite, no noise from the airplanes. Hallways needed vacuuming,
The heat does not work which in turn taught me the flu
Beds were very comfortable, staff was friendly, rooms were spacious and hotel even offered free wifi, free breakfast and free parking. Great deal! nothing
Room was comfortable-free parking No help with baggage
Getting to Center City was very convenient and the driver to the Eastwick station was very good and courteous. I did not see the renovations as a problem and the front desk was very friendly in explaining the details of the hotel.
This hotel was everything we wanted: clean, comfortable, and close to where we wanted to be. Breakfast was good. Room was spacious and very clean. i would return to this hotel if I came back to Philadelphia.
That it was really close to the airport. No fridge in the room.
Room was very clean, the bottom of my 5 yr old's socks stayed white. Comfortable rooms, friendly and accommodating staff, no parking fees, laundry facilities, nice complementary breakfast. All the water, tea, & hot chocolate you can handle. Quick easy drive to UPA Hosp. We will stay again.
Very welcoming and gracious night manager. Free breakfast was not good. Price for the room was high enough that the breakfast could be improved. Poorly prepared hot food.
The staff was VERY accommodating. We needed a pack and play for our grandson and they brought one for us no charge and even offered to set it up. They also brought him some milk when we ran low. Wonderful staff. They even told us that when we return our rental cars that if we call them from the airport they send someone would bring us back to the hotel so the we didn't have to worry about it beore our 7am flight. Price was a little steep.
Staff was very friendly and helpful Bathtub had draining issues
I felt welcomed as soon as I arrived. They were helpful, could order food into the hotel and have it delivered to the room. The bedroom and bathroom was large and comfortable. Anything I asked for they gave it to me and was so helpful. I will stay there again and I loved it very much. Thanks Microtel Inn! You're the best! ~N.
For the price, it was a decent place. They were renovating, so there was places in the hall that smelled like paint & missing carpet, but we had one of the renovated rooms & it was nice, clean, and did the trick. Plus, we left at 4:30am to catch a flight & not only is there a free airport shuttle, but they had breakfast out before we left, so we were able to grab a bite. Night lady was abrupt, but not rude. Morning employee was pleasant & offered us breakfast & coffee. The only thing I really didnt like was the position of the TV, which was to the side of the bed.
Great value for the money, room was much nicer than I expected for what I payed
They charge a fee to keep ur car while away. Could have stayed somewhere that was newer and better maintained for the same money
The hotel is under renovation but things seemed clean. We got a new room which was nice. Very comfortable bed! Danielle at the front desk was very helpful and friendly. There is just something about hotels showers. They had great water pressure but a not great shower head, it sprays a wide circle.
Although the room was non smoking, it smelled like an ashtray.
The staff was very nice and friendly. They must be doing a remodel and the staff made an effort to get me in a newly renovated room. The hotel was going through a remodel so it was a bit messy. The room was very small and not very many amenities. The breakfast was small. The hallways were hot and they appeared to have no ac running in the halls. The ice maker on the 3rd floor did not work. The alarm clock in the room did not work.
Close to airport Place was dirty, primarily because of renovations hallways were full of dirt. Not at all what I expected from a wyndham hotel. Room was simple and adequate. Breakfast was simple, but dirty and not really a place I wanted to eat in. Staff were very nice
Old feeling. Dinge
In the bathroom, the flush mechanism needs fixing. Water ran continuously.
The outside was nice. The room was small and not what I booked. They told me there was free parking them charged me when I planned to leave my car while going out if town. The carpets dingy. There was a lot of construction going on.
Dirty Outdated Front desk worker was hard to understand Breakfast was a joke See above
Professional staff lovely accommodations!
The young man who checked me in a 2:30 am (11/9) was very friendly and helpful. He is deserving of some recognition.
The booking company switched my hotel when I landed at 1145pm and made me go to a different hotel, but then took over 30 minutes to confirm the change with me. As a result, i had to go to a new hotel by myself which was not as good as the one I booked. It was a terrible travel experience and underscored why I never use third party sites like this to book hotels. I will never use this service again, based on my experience this week.
BED WAS UNACCEPTABLE
Fairly clean, good service. Walls in the rooms are thin - bring earplugs if you don't want to hear what's going on next door...
All staff encounters were great. Well done! Especially Sadine in Players sports bar. On a very busy night with little help, she was superb. In hotel dining options which was important on an icy winter night. Comfortable bed. Paper thin walls and loud heating/AC unit makes for a restless sleep. Earplugs recommended if you are sensitive to noise. Food at sports bar received luke warm at best. As said, it was a busy night due to many flight cancellations and staff appeared thin. This may or may not be the norm.
Airport shuttle The fact I was woken up by the next room having a shower. Hearing the plumbing of the next room was very unpleasant.
Staff was welcoming and very friendly. Room very comfortable. Loved the free wi-fi
Nice room, friendly service at the desk A member of the cleaning crew barged into the room without knocking. This happened 2 times but the desk manager promise reward for the inconvenience. I did appreciate that very much
We stayed here for one night prior to our flight to Jamaica the next morning. The hotel was clean enough. The beds were very comfortable. The restaurant has alot to be desired, food is nothing to rave about. BEWARE: IF YOU ARE PLANNING ON FLYING OUT OF THE AIRPORT AND YOU DRIVE TO THIS HOTEL THEY DO NOT HONOR THE COMPLIMENTARY PARKING IF YOU ARE NOT A REGISTERED GUEST. THE WEB SITE FAILES TO MENTION THIS, JUST THE FACT THEY HAVE COMPLIMENTARY PARKING AND A FREE AIRPORT SUTTLE. WE WERE VERY DISAPPOINTED AND HAD TO DRIVE TO THE ARIPORT AND PAY TO PARK THERE ANYWAY on top of our room rate. Next time we will definitely saty at a hotel that offers park and fly!!
I would like to have had a little more time at this hotel. The lobby is a group of personal living areas where you can sit and watch TV by yourself or visit with others. There's also a small, but adequate dining area and bar. Fresh popcorn all the time. Best of all was the boarding pass availability. We had been in a very expensive hotel earlier in the week and couldn't get anything printed. This was so easy. We felt very comfortable. Almost like home.
My stay was fine. The only critique I have is about the pool. The pool and the room was not properly maintained.
I arrived hungry at the hotel at 10:32 PM. Resturant and Lounge were closed for the night. Great breakfast though.
the comfort of the bed--nice mattress. In general the room was very clean and new. The staff was very polite and helpful. The free transportation to the airport as well as the train station was a bonus. The train station is also an easy walk. Breakfast was little.
OVERALL, I WOULD GIVE THIS HOTEL A C+, WHICH PUTS IT ABOUT THE MIDDLE OF THE ROAD. JUST NOTHING TO REMEMBER THAT REALLY SENDS A SPARK. THE STAFF WAS SO-SO AND EVERYTHING ELSE WAS THE SAME. LIKE I SAID, NOTHING SPECTACULIAR, BUT BETTER THAN OTHER HOTELS IN MY EXPERIENCE...
-We checked in an hour early. The room wasn't cleaned yet. It was taken care of easily. -One of the ladies at the front desk is great! -Small but comfy rooms. Sliding door lets fresh air in and if on first floor easy loading of car. - Buffet not worth your money. Service is SLOW (and they just bring silverware and drinks!) and they wanted to charge us 23.00 even though its like a continental breakfast. Oh and on here it says Free Weekend Breakfast...not true. Ours was only free because the room wasn't clean so we got coupons from the front desk.
Hotel was clean and comfortable. Pool area was well maintained and quite enjoyable. Staff was generally courteous and when we needed assistance in our room, we got it efficiently. The bed was incredible! Wow! Great night's sleep -- extremely comfortable. Very reasonable price and I would recommend this hotel for the two night's my daughter and I were visiting Philly.
Best place to stay near the airport. Everything in the hotel is set up for the travelling public including computer area where you can check email, print boarding pass, and check your flights. Numerous seating areas to stretch out and relax while you watch a little TV and have some popcorn or have something to eat from the kitchen or bar. Relax by the pool. Work out in the gym. It's all right there. Wish we had had more time!
It was the best night stay ever. The beds were so wonderful and soft. Would love to get the same bed at my house. Would tell everyone that needs to stay in philly to stay at this place.
Very nice spacious room for one night about ten minute commute from downtown Philly. Indoor pool was great retreat from heat and patio area very comfy. Didn't have free breakfast but there was a Wawa store just up the street with good affordable breakfast. Hotel had washer and dryer but took a couple times to dry clothes. Overall hotel was good for the night and no noise from airport
My husband and I visited Philadelphia to attend the Penn Relays. The hotel was in a great location which was only 10 minutes away from the Campus Park and Ride parking lot, where the bus dropped us off less than a block away from Franklin Field. The hotel room was cozy, the bed was comfortable, and the staff were very helpful.
Large room, full kitchen, comfy couch. Convenient shuttle ride to grocery store. Room was threadbare-- carpets frayed, wallpaper peeling, sink in bathroom cracked. Kitchen was mostly unusable because there was only one giant pot and one tiny pot. I chose the hotel because it had free shuttle to the airport and free breakfast. I needed to leave at 4:45am for the airport and the shuttle started at 5 and breakfast at 6 making my two main perks useless.
I liked the location and the spaciousness of the 2 bedroom unit. The beds were comfortable. The breakfast was good for a free breakfast. Our room needed a remodel. It was clean but not super clean. Wall paper was peeling off. Carpet raised up in spots. The staff was not overly friendly or helpful. It seemed some workers were staying in the building. Not sure I felt very safe.
New years eve. The rooms need to be upgraded. The pull out mattress very thin and uncomfortable. Not the cleaness feeling. House keeping should take more time to ensure the rooms are cleaned. Wash cloths had stains. Rooms need a little more TLC
They charged me $70 extra for two nights. Supposedly you can't take the food from the dining hall to your room BUT there's kitchenettes in the room
I wasn't there!!!!!!!!!!!! I couldn't cancel or reschedule or add additional dates. So I booked another hotel.
Clean rooms, comfy bed, close to airport with a shuttle The staff wasn't as informative as I'm used to. I had to keep asking questions that hotels just usually tell you. I was never told the shuttle to the airport only runs every 30 minutes which ended up making us late to the airport. Outdated bathroom fixtures and millwork.
Very dark parking lot, hard to find because the address is listed incorrectly almost everywhere. It's off Island Road.
Staff was very rude and not helpful at all. We had many bags, and no one willing to help us with our bags. Any time we asked about information regarding the area, the staff's responses we negative and unhelpful. In the morning when we left for the airport, no one available to help us with our many bags in the cold and snow, and staff was unwilling to unlock lobby door to make transport of our bags easier. Will never recommend this hotel or stay here again.
Very friendly staff , clean and welcoming. Comfortable bed. Could use a better sound barrier between floors.
Clean, friendly, safe and convienence Hard to find on GPS
Room was spacious and provided room and privacy for my daughter and I. Work out (exercise room) was good; breakfast (dinning area) was relaxed and food and service was good.
it was near the airport the bedroom decor was tired and it was expensive for what it was.There wasonly conditioner and body lotion, no other toiletries.The choice of menu in the restaurant was expensive and limited
comfortable bed, extra bed for my colleague, shuttle services
Very convenient for the airport.
Cost of car parking - 6USD per day. Room tax 9.26 USD per day. Occupancy tax 9.26 USD per day . Grand total of 24.52 per day on top of the advertised rate.
extremly clean and nicely decorated -
The bed was comfortable. It had a clean environment
The location and lobby You could here other people talking in other rooms, and out room had a huge crack in the wall that someone looks like they punched through. We also had to pay to park overnight in a gated lot.
Bed was clean and comfortable Room and general facilities were not well maintained, dirty, or even non functioning.
Good No much to eat
It was a really nice surprise to get such a luxurious room for such a good price
Nothing It was a horrible place to stay it smells horrible the service is horrible the rooms are horrible I would never stay there again in my life
Staff were nice, comfortable bedding, great location away from the heaviest PHL traffic, but wth quick access to downtown. No complimentary breakfast, wifi not immediately available, room was jammed, had to push pretty hard to open it.
Allowed me to hold my reservation when my flight was delayed "Get A Room" reported that a CSR had to verify that my flight was delayed. REALLY!?!
Hotel is close to the airport After checking in, I went to my room only to find that it was already occupied by another person. After returning to the lobby, I had to wait for about 20 minutes before being there were no more available rooms and went to stay somewhere else.
I liked that it was so close to the airport. I did not like the high cost of keeping your automobile there for an extended amount of time. Way too much.
The woman at the front desk was very friendly and helpful. We checked in late (nearly 2 a.m.) and she was energetic and kind. The hallways and room are a bit grungy. It didn't seem as clean as it should have been. We waited a long time for the shuttle to pick us up.
We checked in after 9pm and were gone by 4am for an early flight so we were only here a few hours but I was pleased with hotel. Clean and comfy. Shuttle to airport ran on time and the front desk was helpful at Checkin and even more at checkout...my son needed a pencil to do homework on the flight and the clerk found one but had to run to the hotel next door to have it sharpened, talk about above and beyond at 4am on a 20 degree morning!!
The staff were really friendly and helpful. nothing
The young lady at the desk could not have been nicer, warmer or kinder. She was the highlight. In addition, this hotel has a lovely lobby and is very convenient to the airport with a shuttle service every 30 minutes. Unfortunately, this hotel was beyond dirty. Someone else's hair in the sink and tub, films of dirt on the carpet near the walls, and a terrier-sized hairball of filth emerging from the air filter in the conditioning unit. The ceiling looked like it had fallen in and been hastily patched. The furniture was lovely, and new, but placed inside a room that had all of the charm of a gas station restroom. I would expect better from Starwood.
Was not satisfied at all would ever stay there again, no. No complimentary coffee, coffee shop or whatever you call is poor, and expensive. Old looking and needs updating.
A convenient and comfortable airport hotel. Pillows inadequate.
The service was amazing. The man at night was extremely welcoming and answered all my questions. Then in the morning I needed a few stamps to mail some important thank you and birthday cards before international travel a few hours later and the woman at the front gave me her stamps. On my way out she asked if I wanted to give them to her as they had a load of mail going out soon. These were small gestures but made a huge difference to me Breakfast is a little blah, but expected.
The actual room was not bad in all fairness. Families beware. Children are NOT welcome. There was parties being thrown at night. When I arrived with my child there was an argument between two men who were NOT hotel guests. The receptionist asked them to keep it down. The were fighting curse words at each other and seemed to be from the neighborhood. At breakfast my daughter and I could not have a meal because there were so many people at breakfast that were NOT guests. Parking was atrocious again because the parking lot was full of people who were NOT guests. I was fooled by the reviews left. Room was NEVER cleaned. Stayed 2 nights Hotel has scary characters allowed in Someone asked if I wanted to buy drugs And was yelling at another room if they needed marijuana Look at instagram under the hotel location posts and you will see the true nature of this hotel
Staff, Hotel, and overall the hotel itself was nice Lumpy beds, terrible pillows. Had the unfortunate timing with guests that were smoking weed.
The bed and chairs were clean and comfortable Some maintenance was skipped before my check-in. Bathroom sink was dirty, toilet was dirty, stove had two electric burners but only one worked.
Staff was terrible and the rooms were disgusting.
The manager was nice. Probably the nastiest hotel that I have ever stayed in. My niece found a condom in the dresser draw, the towels were dirty, everything was just awful. I will do everything in my power to avoid staying at this hotel, ANYWHERE in America, not just Philadelphia. I will also do my best to keep people away through WOM and no matter where I am. It was just awful.
Kayak and/or apparently booked a smoking room for me even though I requested non smoking. Luckily they had a non smoking available when I arrived but if they hadn't it would have been awful as I am allergic to cigarette smoke.
Location was adequate and nice and clean room. There was a fire @ 0330. It was a miserable night with the worst timing. It wasn't the staffs' fault with the fire situation, but how they handled the situation and compensation post fire was the problem. Management offered 25% off of one night. I thought that the whole night should have been compensated because of the time of night that the event occurred. It wasn't a good experience.
Took half hour to check in, initially sent to wrong room with other guests inside..
You have a bed to sleep on and close to the Airport so it won't cost you much to order a cap or uber. Kayak gave me the smoking room which was very smelly, I've been in many hotels with smoking rooms but this one smelled like ashtray. The housekeeping only come to clean rooms in the early morning, if you leave by the afternoon no one will clean your room. Also all hotels in the area have a free shuttle to the Airport but not this one which is something I think they should consider.
The proximatity to the freeway. Towels and bedding were stained. Bathtub had soapscum residue, and their was not fan/vent. Mildew was present on the ceiling. The carpet had stains and there was a layer of dust on a few pieces of furniture. We also saw a roach motel on the floor, by the nightstand. Also, the checkin receptionist stated that she steals people's info for her Netflix, because she doesn't want to pay $7.99 for it so she can watch the show Scandel. The parking lot was littered with trash, and the grab and go breakfast was stale and tasteless.
The hotel was available and the staff person that checked me in was wonderful. . I drove to Philly for my aunts funeral. The outside door of the hotel was locked when I arrived which indicates the area is not safe. My son needed cover because it was not in the room. When we called, he was told to come down stairs and get it. The next morning, when we went down for breakfast, there were muffins that were dry and hard, and packaged oatmeal. There was no juice only coffee. In addition, the smell of marijuana filled the hallway. When we went back to the room, I called the front desk for an iron that was working as the one in the room was broken. 20 minutes later, after we were dressed, the iron arrived. If I had a choice, I would not stay at this Extended Stay again.