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25 Collins Street, Melbourne, VIC
1.2 km from
Was set for a pickup at hotel from tour company and when they were not there concierge took charge of situation by locating and calling all 3 direct numbers available until he got ahold of someone. Timing was critical as missing a tour has its own bucket of problems because of his urgency response the tour was located and all proper arrangements were honored. He was solid. Excellent location views breakfast Wifi did not work in room. Acoustics from outside in. Mattress was uneven in firmness.
Cleanliness, staff attitude
Free Wi-Fi at decent speed, pretty spacious Expensive breakfast - sadly an all too common problem
close to the city and transport romm where we stayed was dark. bathroom needs refurbish and more shampoos soap etc
Great location, rooms and staff. Great breakfast and pool - gym was a bit tight. Nespresso pods (6) was a great idea too
Excellent location, friendly staff, geat view Two single beds pushed together is not a king size bed and is uncomfortable with a gap in the center of the bed. Was informed that the room was ready and opened the door to find the cleaner still cleaning. Had to stand there for ten minutes and wait for her to finish.
efficiency and courtesy of staff with any requests/check in-out
Staff was very friendly and helpful at the check in and check out counters and especially at the concierge section where they very patiently helped people with directions/booking tours etc. The breakfast room (Louden) was not very imposing, carpets were dirty due to heavy use, furniture very basic. About half an hour before closing time staff are already clearing and moving/re-arranging tables with a lot of racket, preparing for what one assumes, the lunch session. The view from the breakfast room onto the ally alongside is also nothing to be proud of - although not the fault of the hotel.
Very large rooms with generous amenities and a beautiful heritage setting A little of a 'faded dame', some of the hallways and general space seemed slightly worn
Location We stayed 2 nights for our 10th wedding anniversary and were extremely disappointed with the quality of the room
My daughter and I had our own spa night - loved the room, bathroom and staff were exceptional. Even put water in our car for the drive home! All good
My daughter and I had our own spa night - loved the room, bathroom and staff were exceptional. Even put water in our car for the drive home! Breakfast was a rediculous price as was Internet connection.
Walk out the door and you a in the middle of down-town Melbourne.
location is really good, helpfull stuff Rooms are on the level of cheap roadside motel. In addition: inspite of all rooms were announced as "non smoking" in the first room that was provided still was strong smell of smoke in combination with the windows that can not be opened. However, another room was provided.
The hotel was comfortable, clean, and staff were polite. The wifi was unusable it was so slow.
Convenience to city centre and trams
The new rooms were very comfortable..great views Even tho we have stayed there before they put us in an old room ..we asked to be changed...they recovered well
The club lounge
The staff were terrific and very helpful. Lovely rooms.
Its central location was the reason for selecting this hotel and I was pleased with the location There was a horrific buzz sound throughout the whole night - not noticed until I went to bed I went to bed at 11.45 p.m. that evening - it was too late to be moved to another room, so I just tried to sleep through it - it didn't work!
Loved the location , the staff very helpful and friendly, will definitely stay again . Nothing ,everything perfect
I was upgraded which was fantastic!
A small cozy place in the southeast corner of downtown. Service is great. Just had breakfast in the restaurant but it was great. Tram stop is just outside the door. You are pretty close to just about everything. I travel quite a bit and this is probably the best hotel I've ever stayed. Has everything you need without going over the top. An outstanding business traveler hotel.
friendly staff, convenience of hotel, air conditioning, quietness price
Very convenient for the CBD and the tourist bus & tram The hotel won an award in 2010 for renovations - i don't think they checked room 728. While my hotel room was cleaned every day thoroughly - it was disappointing to see such stained carpet; also as the ventilation in the bathroom was not good, there was a faint smell of "drains"