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I thought it was a lovely budget hotel and the location to all the attractions was perfect. I would recommend this hotel to travellers. I didn't like that I had to pay inflated prices because the festival was on. Also I took I'll with a bug so didn't have as good as stay as planned. Nothing to do with the hotel I might add.
It was situated in a perfect place, a stones throw from the bus stop for the airport shuttle & from princes street. The room was stylish and could only have been made better by placing plugs in better location. . Overall 9/10, only slight issue was plug situation and breakfast was expensive
Good car parking. Close to city center. Great breakfast. Frendley staff
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
Central location, valet parking
Efficient, slightly impersonal, no problems I resent the fact that they doubled the prices of their rooms during the Edinburgh Festival. I also think for the price breakfast should be included.
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
The room There was a refurb going on so had to put up with constant drilling was not relaxing
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
Beautiful historic hotel in the perfect location. The staff could not have done more to be helpful. The room was beautifully decorated and extremely comfortable. The bathroom was spectacular. The light level in the room was so subdued that it was difficult to see inside your suitcase. Other than that no complaints at all.
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
very very good had all we required Evert up its standard
Lovely room, thoughtfully decorated, wonderful service.
The One restaurant has excellent and unusual food servewd by impecably trained servers.
Hotel staff are very attentive and quality of the meals excellent.
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit
The Number One was a tremendous experience. The hotel and restaurant staff could not have been better during our stay. I would simply say keep it up!
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
Attention to detail, throughout the hotel
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
Rooms were lovely and beds very comfy. Bathroom very modern and shower was amazing. Requested an iron in the room prior to arrival but it wasn't there. The heating came on at 6am and was very noisy. This woke my partner and I up and we couldn't get back to sleep with the noise. The tea/coffee machine in the room did not work. Left my straighteners behind in the room but when I contacted the hotel to enquire about this they said they checked and they were not there. That is a mystery to me.
The room was excellent , staff were extremely helpful and polite .
beautiful design, great location, friendly and helpful staff
The comfortable rooms and central location and choice to stay in the Hotel or not.
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
location, standard of accommodation bedrooms were very warm even with no heating on. We were unable to open a window due to noise on street. This was a minor complaint.
The whole hotel experience at the George Hotel was completely faultless. The staff were incredibly helpful and welcoming. The rooms were spotless, warm and very comfortable. The breakfasts were delicious. The flight was cancelled on our return and had to stay at the George Hotel an extra night, the staff welcomed us back with mulled wine! Excellent stay, thank you.
I booked a room at The George Hotel as a special birthday treat for my husband. I wanted somewhere right in the city and this was the perfect location, we even managed to find a parking space! The staff were really friendly and helpful. The room was lovely and the bed was possibly the most comfortable I have ever stayed in!
very enjoyable stay in a superb hotel, excellent meals, very helpful staff, nothing too much trouble to make our stay memorable
Brilliant location for all the reasons anyone would visit Edinburgh - sites shops reatauramts
The hotel kindly acknowledged our anniversary. All the staff were wonderful.
Location. Friendly Staff. The new bar/restaurant area looks good however the only downside is the seating area near the bar soon filled up and even though there were empty tables on the lower floor level there seemed to be a reluctance to give these to guests who just wanted a drink. The reception area is still going through refurbishment which meant long queues soon began to build up when guests began arriving in numbers which was an inconvenience to be honest. No doubt this will be resolved when the work is completed.
Location, cleanliness and the staff who welcomed at door. They have a great manner and seem genuinely want to please guests. Reception staff need much more warmth, smile more and actually treat people as such. Rooms clean bu quite small for price - felt a little cramped at time.
A very centrally located hotel with a freindly and helpful staff. The room was of a fair size with all you would expect of a hotel of this standing. Although the room was finely furnished the room lighting was poor.
The hotel was in central Edinburgh and close to all the attractions.the room was very spacious Lack of parking as public parking very expensive.
almost everything the cooked breakfast wasn't hot enough
enjoyed the comfort and eating at the restaurant
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
Excellent room. Sauna, steam room & pool facilities very good.
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
Friendliness and helpfulness of the staff.
The rooms were clean and comfortable and the spa was very relaxing.
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
Location was excellent. Prices were reasonable My room was small and stuffy. I'm not going to complain about lack of A/C as this was in Edinburgh, but my tiny room had no circulation and was warmer than the ambient temperature. I found it difficult to sleep at night until I requested and received a fan. Unfortunately, the first night after getting the fan some idiot set off the fire alarm at 0300 and I had to get up at 0500.
Location was great. Restaurant has a great breakfast buffet. Staff was accommodating. Pool and spa area was nice. Thought the spa men's room can be tidied up and cleaned better.
Exellent location Parking was my only issue and i thought the bar prices were expensive for the quality of the drinks but there are better bars within walking distance so not a major issue.
Excellent location right by Edinburgh Waverley and the Royal Mile. Staff were courteous and attentive. We booked a twin (I was staying with my brother), but the booking was registered as a double (through kayak/booking.com), but they sorted it quickly and efficiently. Hotel rooms are quite warm and air con is ineffective.
location housekeeping poor. On both nights of my stay i had to request towels for the room, on 2nd day there were no towels at all.
Although this was a brief trip the standard of room, staff and facilities were excellent. Room was a bit noisy from traffic outside
Central location for shops and restaurants Noise from street - not really fault of hotel. Very drafty windows - needs double glazing/draft excluders
The staff at the reception and in the bar were very friendly and informative and the hotel is in a great location. Everything seemed tired and needed updating. The AC in the room was broken. There was no iron in the room, which is something I have never heard of in a 4* hotel. The bathroom door would open onto the toilet. There was no conditioner in the room. The towels felt and looked very well used & we encounter a very rude waitress while having breakfast on Sunday. Also, a man was assaulting a woman in the reception area and it took hotel guests to break it up before the staff did.
room was very clean
close to train station and night life too expensive, not very clean, nothing extra (e.g. bathrobes, slippers etc)
Location of hotel was excellent Waited 30 minutes on luggage arriving and had to return to reception, who explained they didn't know where it was to go as they had forgotten to take room number. Also the bathroom didn't appeared to have been freshly cleaned prior to our arrival.
Price of room and friendly staff 1st room was noisy
The rooms are well decorated; the hotel is in a great location - really excellent; the shuttle bus is useful. We were moved room twice in a five night stay. The first move was due to the sofa-bed in the studio dulexe not working. We were then upgraded to a one-bedroom apartment. This room did not have proper bathroom facilities and the bathroom flooded while the shower was in use. This resulted in a nightmarish experience - including three plumbers at the door within five minutes - clearly an ongoing situation. The room being flooded was not reported to hotel management until I complained to staff a third time. We also did not receive toiletries on a daily basis (had to ring reception to request them); did not receive an adequate number of towels; admired the charming cobwebs across the ceiling; had to request the sofa-bed to be made up several times; noted a complete lack of communication between staff and so forth.
excellent location and comfortable space the hotel offered what i needed tho if you want room service there is not enough room for an table
Excellent design of the bathroom The lift(s). If there was a second one I do not know and the one was used for carrying linen, services, quests. Useless.
It was central, pleasant quite spacious and comfortable. Room faced a wall, No drawer space, bathroom was badly laid out with no ventilation. There was no bar
The hotels staff and luxurious rooms.
The hotel was excellently situated was very clean and furnishings were of a very high standard. The facilities in the room included a microwave and kitchen type sink which was very handy. The staff were very helpful and friendly. The parking was difficult and you had to pay a meter but spaces were very limited.
The location of the Suites couldn't have been better. Just off the Royal Mile it was central to everything. I would have liked more frequent maid service
Excellent value with the ideal location for all the sights and amenities Not being able to open an account for the restaurant or bar
staff all very helpful and polite nothing
Appeared recently updated. Staff very friendly and helpful. Great location close to the train station and right off the Royal Mile. Large elevator. Bathroom very nice. Bathroom shower did not have any kind of shelf for shampoo, facecloth, etc. No where but the floor to put anything. Safe did not work, but maintenance replaced it sometime our first day. Sliding doors for closet and refrigerator, microwave area did not work. Very difficult to move doors. They ground off aluminum off the track when moving doors. All of the lights in the room were either all off or all on. Window would not close all the way.
I was disappointed that the room wasn't ready on time, it was 30 mins late. I'm pleased I didn't pay full price for the room, I still payed enough but if I had paid full price I would have been very annoyed
The helpful staff Could benefit from air conditioning
All of the staff where extremely helpful.
The quality fo the room was excellent and the free upgrade was very much appreciated, as were all the little extra touches. The breakfast.
Staff welcoming and courteous. Good size rooms and facilities excellent
the location it was right in the middle of nearly everything we went to go and see. It was also right next to the train station which is how we arrived. the cold shower on Saturday and Sunday that was not fun. If you are going to charge premium price than it better be a premium hotel. It certainly not a 4 star hotel given the maintenance of their equipment. They need to replace the boiler, I heard it was not the first time they only had cold showers
Friendly helpful staff, very comfortable room, excellent service
Using the Vermillion lounge in the evening for a quiet drink was very pleasant. The Scottish chap with very short hair who attends the door in reception is a great asset to the hotel. We came accross him on several occasions he was always helpful, pleasant, professional and friendly, give him a large pay rise!!!! We had some difficulty getting drinks in the Vermillion lounge. I dialed the number on the card as suggested but no answer. The chap from Chile who is studying for a Master in economic development sorted us out in the end, another significant asset for you hotel I hope you look after him
So very central. Useful to be able to get to the Waverley Station via the lower back door which was just a case of crossing the road to the station. Would be useful to enable access for booking into the hotel. Staff were helpful and friendly with no exceptions. There was no 'heart' to the hotel. No where to sit peacefully other than the Bistro which was open to other customers and did not have seats to lounge in.
Everything!!!! The staff were excellent throughout- ur room was very spacious with a brilliant view over Edinburgh. Restaurant and bar were fabulous and enjoyed having the luxury of the spa right on the doorstep. Fabulously central location.
We were upgraded to the publisher suite which was spacious and atmospheric. This really helped to make toe stay memorable. The staff were friendly and obliging. Overall an excellent service.
the staff were extremly friendly
Late checkout on a Sunday afternoon ( we had a late flight.) Good breakfast variety, though no hot food. Great staff, friendly and efficient, no weird attitudes. great location, everything walkable. Easy tram connection to/from airport. No wash clothes/flannels in a good hotel??? No eggs or porridge at breakfast.
The individual styled room are are very Ostentatious but in a good way. An up market accomodation ideally situated for shopping walks to the roayal mile and waverely station. Lifts a bit dark
Staff at reception were very friendly and helpful altogether a very enjoyable visit No
We were upgraded to a Junior Suite (New York) which was very luxurious. The staff were very helpful and answered all the questions we had. Our meal in Vienna was gorgeous and would highly recommend it, the complimentary drinks voucher went down a treat as well. Breakfast is not included in the room rate and it was pretty average for the price. We asked for toast and they sent it without any preserves and sent us a croissant rather than the pan au chocolat we had requested but it was still nice.
The hotel staff were very friendly and helpfull. The room was very well set out and extremely comfortable. The hotel was also very well situated in the centre of town. There were no problems really but one small gripe was the music from the bar played loudly until early hours and it could be heard in the room. This didn't affect our satisfaction with the hotel though.
MARK at the front desk was very helpful with loads of info for us during our stay! We were not impressed with the bed as it was to soft and felt like an airbed, for the amount of money they should consider better beds!
The reception staff were very helpful, and very pleasant. The noise from a disco outside my window was dreadful till 1.00am. I was informed it was not yours as you do not open on a Monday nt. I was in London apart from that I enjoyed my stay. Room could be cleaner.
The staff were extremely accommodating
Stayed in amazing top floor paris themed room with views over George Street, large bathroom and separate wc, pleasant staff, great bars, complimentary drinks, VIP access to shanghai club...
The hotel was stunning and pleasant staff
Loved the room, fish tank lovely could have done with more fish in! TV in bathroom, nice. Staff very nice and very helpful. Enjoyed our stay.
Situated exactly in the centre easy access to everything The food was disgusting although it was included in the price we ate away from the hotel
Excellent location. Poor food.
fun hotel, in the vibrant center of the city
visit relation living in Edinburgh
Loved the room! Cool themes of famous Scots. Staff was friendly and accomodating. No elevator (could be an issue for those on top floor with lots of bags). And no signs as to where Hotel Registration is (its actually the Pub - only way into the hotel is thru there!)
Central location, friendly staff, quirky decor Bathroom in need of slight updating
The room and its furnishings were painted black!! I found this most disconcerting.I was not warned that the hotel had no lift. This was a Problem.
the room was themed and very cool, maybe not to everyones taste, but it was like a mini museum Theres no reception area as the hotel is over a bar
It is central to main tourest location and close to both shops and restaurants. There is also a number of good pubs and guided walks basically outside the door. The ground floor pub is friendly and Atmospheric no lift, but i knew that before i went.