The room was surprisingly large and comfortable. It was extremely clean and well-kept. I found the breakfast to offer hot items, comfort foods and healthy choices -even for those with gluten-intolerance! The staff was helpful and the one request I had was met quickly and with courtesy. Nothing - it was just fine for me and my group!
The staff was friendly and helpful...good breakfast!
The only thing I liked was the bed. It was very comfortable to sleep in. This hotel felt like a jail cell. I thought that the pictures on the website were misleading. I felt like the hotel staff was not attentive to the needs of the guest. I will never stay here again.
Clean rooms. Maid staff was very pleasant and cheerful. Front desk attendant was very rude and had an attitude when I asked questions. He left me waiting to check-in to help someone else who walked up after me.
Quiet very friendly staff Booked 2 rooms that were to have a refrigerator and microwave neither did they also only give 1 key per room which made it difficult to get into other room where children were also booked a smoking and they failed to inform us that all rooms were not smoking
Well worth the price. Small but clean.
very dirty pathways, doorways, carpets, etc. room sheets were clean, but not much else….
This hotel met my needs since my flight was cancelled. It's great just for one night to sleep. If you're looking for something extremely nice, this isn't the way to go. But for me, it was a good stay.
Older building but still clean. Friendly staff. Responsive heating/cooling unit. Spacious room for one nonsmoking king. Most of the rooms have exterior doors. Ours on the third floor did not, which i liked. Great value for so little cost.
The staff is aces, the room was comfortable and clean and the bathroom was great. I loved the fact I was able to save $20 on cab fare by using the shuttle to go to the laundromat. I was very close giving a four star review with the reasons I didn't listed below. The pool being closes by Labor Day Weekend was a royal bummer. The float in the toilet got stuck twice which resulted in an overflow.
Very comfortable beds, Not much noise other than airplanes, which isn't bad either. No fridge or microwave in my room but that wasn't a deal breaker for me.
I didn't like anything about it. It was the worst place I've ever stayed. I didn't like the hotel period it was run down. It was as if the place was for drug dealers and hookers.
Overall my stay was fine. I chose this room because I needed a refrigerator and microwave as I ate my meals there. The bed and shower were fine. Choices on the TV adequate.
The fact that my children were able to be comfortable and play on the floor with out getting sick The fact that I could not use my debit card that I reserved my room with and I had to put 100 Cash deposit
The location was great, close to the freeway.
Comfortable bed Just really run down all over, they need a full remodel to be a 2 1/2 star. Stay somewhere else.
The price My room ironing board was broken and the hotel never replaced it.
This guest did not leave comments about this hotel.
Cramped Room. Shower only, no tub. Shower Curtain was in tatters (It was changed after we complained). Desk chair was broken (It was replaced after we complained). While the room had a clean appearance, I stepped on what appeared to be a cherry pit.
Cleanliness minor r&m issues. door card mechanism did not work.
Seedy location and small bathroom.
This guest did not leave comments about this hotel.
The price was the best thing for me about this place the breakfast was far from my liking
The indoor pool was disgustingly dirty/moldy. The first floor room was fine. The second room (on 5th floor), was not clean - smelled like smoke and dirty dog.
This guest did not leave comments about this hotel.
The front desk her very disrespectful During both of my stays
The staff was great. Always friendly and helpful. The location was perfect for our needs (we were attending an event at the convention center). The executive lounge was an excellent place for coffee & breakfast with a nice view of Charlotte. Our A/C in the room did not work. We called the front desk and they sent a gentlemen up to fix it. He came in, changed the filter, told us it was working now and left. However, the room never cooled down and I called down again. Unfortunately, we had left the "do not disturb" sign on the door from that morning and the technician was not permitted to enter the room. (we had left for the evening) So the air conditioning was never repaired and the only downside to our stay was a very hot room.
The staff was so welcoming and courteous we felt very much at home the minute we arrived! No late dining in hotel. However there were LOTS of great places within 2 blocks
The gum The room ... The bell hops
Was just passing through NC and needed a nice hotel gor decent price and I was amazed at the deal I got on a hotel that in my book should be 7 stars!!! Rooms.were spacious and modern, beds and pillows are very comfy, batrhoom very cool!!!
Close proximity to restaurants and sites, Long wait to check-in
My husband and I decided to book a room somewhat last minute on a holiday weekend. It was our 6th wedding anniversary & we were looking for something a little different than the past years celebrations. The first night, we were on the 5th floor, in a comfortable room with nice amenities. The next day, we decided to book another night & had no problems doing so very easily. My husband spoke to an employee in the lobby about possibly switching rooms so that we could see the fireworks. While we couldn't get a room on the side of the building where they shot off the city's fireworks, we got a great room on the other side of the building where we could watch all the fireworks on the horizon going off for hours. They gave us a sweet gift bag with snacks & since we were moved to the top floor, we also got access to the executive lounge, where we had access to free breakfast & all the other amenities offered there. It was great & we really appreciate all the help from the staff for making that possible. While we had one night of parking comped, the $20 a night parking fee seems a little steep to me. We live in a small town where there aren't even meters for parking, so that's a bit of an adjustment.
Horrible service. Ridiculous terms and rules. Being charged over $200 for a false noise complaint, TWICE. Not even informing us about the charge whatsoever. Really selfish staff.
The Hilton was upscale and a great location right in the downtown area. Very close to the Epicenter, light rail and convention center, and central to all downtown has to offer. Also getting free internet service (which I wasn't expecting) was a nice perk. Only the bar part of the restaurant seemed to be open, never saw the actual hotel restaurant open for service.
How clean and friendly everyone was
Location, price Air conditioning in room couldn't get below 72 degrees
It was very clean secure and had a friendly staff Parking deck was 6 foot eight inches and had to pay twenty dollars to park my van overnight
Place and confort poor breakfast. $10 for a lousy continental breakfast is too much. Similar hotels offer Internet for free
The hotel overall was nice. Quiet great location, nice atmosphere.staff was very friendly bed super comfortable! The parts I didn't like, parking in their garage was $25 a day, which is ridiculous, if I had not parked elsewhere it would have been an extra $75! The other thing as the bathrooms were updated which was great except you have to climb completely into the tub to turn the water on and because of no shower curtain design water gets everywhetr
The location was convienent and the staff was very pleasant Very poor lighting!
Value equation. A little bit far from the center of the city.
the modern design & location the restaurant was closed for remodeling and no room service or breakfast available. was not told this when booking. It changed all of our plans and I don't think we got full value for our money.
Every one that worked te hotel was very polite and helpful
Location The parking situation was terrible and the the quote of $8.00 on your sight is incorrect - its more like $10.00/day. This part was ridiculous and very much unexpected
Beds Hotel staff was uptight
It was close to Bank of America Stadium. At check in we were charged for parking when I clearly showed them that it was to be included in my reservation. They said since I booked with a third party, there was no guarantee that the amenities I paid for would be honored by the property. REALLY??? They also knew we were a party of 3 and clearly needed 2 double beds but put us in a king with a roll away. Not overly pleased with the overall experience at check in.
Excellent hotel in every way, except was a little too expensive. Price was too high .
Ruth was very kind and looked after me well particularly as my luggage didn;t turn up until later on that nite the walls r v thin between the rooms as i cud hear the couples conversation next door
I like convenience to highways an breakfast bar. Light was out. Water in toilet was permanently running. Wasn't sleep well with noise. No one even fixed problems after complaints.
The hotel was pretty good value for the money though not in a great location. The room was large and very clean. Very good Mexican restaurant within walking distance.
It was a convenient location for us and the others we were traveling with.' This hotel is in need of either a good cleaning or replacing of several things, carpet, chairs. the bathroom floor was sticky.
The hotel maintaince was painting our door when we arrived and told us to be careful. The fridge was making awful noise so my husband finally unplugged it. They did offer us a different room but it was already late.
I like the way they took the breakfast bar at 9:25 compared to the posting for 10:00 She offered me a bowl of cereal Witch was bull The qoute of 56.00 for the room and the full price was 75.00 What a scam
Cheap, last minute hotel. Located close to downtown and light rail Strong cleaning solution smell, toilet seat broken, outdated furnishings.
breakfast, rooms and most of the staff Check-in person rather unpleasant but all others were terrific.
I liked having a refrigerator and microwave in the room too near to the office where we heard phones ringing all night
Clean, roomy, easy access from the Airport. No crib or pack and play offered. Really difficult with a 1 year old.
Room was adequate Room was clean Breakfast food was good Staff friendly and available Heating/cooling system worked well Bar soap - face and bath - didn't seem quite up to par with other hotels and if this is the only "issue" no problem, but it didn't lather or have a pleasant smell. I did appreciate the smaller size so there would not be so much waste.
The only problem I had was low water pressure. Everything else was good.
I loved the amenities, pool table, indoor pool, the view. We took 2 teens ( 17 yr) olds and Aloft was upbeat and fun and the staff was accommodating! We just loved it. Beds comfortable, rooms clean! Parking was a little weird. We ended up valeting for $20 a day and then of course the gratuity every time we used the car. It was just an expense of the trip. I think it's a Charlotte thing, not an Aloft thing.
I love aloft hotels. I love the location!! Perfect area!! It was not as clean as other aloft I stayed at.
Great location Kind of felt like a hipster hostile, not very clean, mediocre at best
Aloft gives you a luxury hotel feel without a stuffy feeling. Polite staff, nice rooms, complimentary wifi all round out for a nice stay. No signage on the exterior of the building to notate where the hotel is located. Aloft is actually on the fifth floor of EpiCenter (a dining/shipping/club district) so unless you researched that (I only grabbed the address and put it in GPS) you will be driving around in circles trying to locate it. Parking is also not clearly noted, nor is the valet option.
If you don't know anything about Charlotte, you'll probably get lost trying to find parking and understanding the elevators. I tried to check in at 1p but no rooms were clean, so I had to roam around for over an hour in the heat. They said they would call when a room was clean, never got it. At 230p I went back and they said they had a room. The basic room is kinda small, nowhere to put your clothes as in a dresser. Location is at the EpiCentre which is in walking distance to all the bars, restaurants, etc. Wish the pool was on the rooftop. I would stay afain, but in a bigger room. Oh yea, found trash in the bed too uggghh!! Parking
Location was great and in walking distance to all activities
Great place to stay when your out for the night
Charlotte is a fun city. The staff were all awesome and super friendly.
Location They do not have an ice machine (bags available in the lobby), limited amenities, ac did not work properly, elevator takes forever
Hotel staff was friendly and helpful, assistedwith everything requested immediately and professionally. Hotel reservation was for two queen beds, received one queen bed. Parking garage was full with no reserved spots for hotel guests causing me to spend half the hotel rooms cost just to park my car for the night. Requested she mattress which staff promptly sent up, minus any blankets so had to request that to show up. Room must of been right over club because we could feel every bass hit until 230 I'm the morning. After the club let out you every for truck passing by felt like it was in your room from how loud it was. The bathroom was a handicapped accessible style and the hand held sprayer was dirty with black marks and crud ask sounds the mount connecting it to the shower. I've stayed at aloft before and never had these issues I'm guessing it's dependent on which section of the hotel you get. But this stay will have me seriously considering the extra 30 bucks to stay at omni across the st.
Nice hotel, close to the airport. Big, spacious room with comfy bed. Breakfast was OK. Not so expensive compared to other hotels similar to this. Few tables to have breakfast.
Excellent accommodations and courteous, friendly and helpful staff. Also, a great value, considering the quality of the hotel, furnishings and amenities. We'll be back! On arrival late in the evening the hotel was out of a number of items on the menu, both food and drink. A bit frustrating since we arrived late and had counted on a late dinner.
The staff is very friendly. Room was clean and comfortable. I will definitely return the next time I am in the area. Great value! The fact that I had to drive all the way to Charlotte to stay there. ;)
Staff was very helpful room nice and spacious. Would not do my stay any differently.
I loved the hotel itself. It had a front porch and it was clean. The breakfast was the worst breakfast I have ever experienced. They keep a fridge full of microwaveable sausage biscuits and cheese and egg bagels with a bowl of hard bowled eggs. It was not good and cannot be cost effective.
Everything. :) No complaints except it wasn't as close as I wanted to mt destination.
We liked the beds and the comfort of the mattress. It was also very nice to have both a fridge and microwave available in the room. The coin laundry is always a welcome add on. The pool was nice and always empty. The breakfast was good. I liked the addition of greek yogurt. The coffee was very good! Most of the staff was friendly and accommodating. The "gym " was OK, but nothing more. No barbells, no weights. The cycling machine and one treadmill were not functioning. It was surprising to see housekeepers more attentive to talking on their cell phones than doing their work.
Afforability thru kyak The pool was under construction. The app lead me to believe it was indoor and it's half indoor half outdoor..
The hotel must be going through renovations. There was a lot of plastic all over the place. The room I had on the first floor was not well lit. Then when I got someone to come in and add light bulbs to the bedroom lamps, they blew the whole rooms power out. So I had to move to a room on the second floor. Not a good experience at all.
It was for the most part clean, it was rather convenient to get to the beach, and the staff was really nice. We loved they truly enforced their no smoking policy. Although mostly clean, the bedboards looked like they hadn't been cleaned since Jesus was born, and the only working Ice machine was up on the last floor. Also their change machine did not work for the snack machine, and they were unwilling or unable to break it at the register
Lovely clean room. Neighbors were loud and did keep me awake part of the night.
The service was great and the staff was so nice and helpful the entire hotel was clean and great
Close enough to downtown and the stadium to be walking distance
Smooth, problem-free, comfortable weekend stay No complaints
I like the location didnt like the parking situation
The room and the entire hotel were well cleaned and comfortable. Breakfast was good! Older facilities. There were bubbles in the drywall that hadn't been properly repaired, the faucet set screw had been replaced with a drywall screw that didn't fit, the carpet is nearing the end of it's life.
The only thing I hated was the parking situation
The hotel was clean and the staff was very friendly and accomodating. Even with the renovations that were going on it was quiet.
It really was as clean as they said it was. The included breakfast buffet was stocked, fresh, tasty and varied. Cookies available at check-in! Woo Hoo! It's just a little thing but it sure was nice. I really had to think hard about anything I didn't like. The Front Desk didn't have access to the kitchen to refill coffee amenities, like cream and sugar, after hours. They ran out by 10:00 PM and I had to leave my group and run up to my room to put cream in my coffee that I got from the kiosk in the lobby. It wasn't a big deal to me but it might be to someone who had a bad night.
Overall was ok Executive lounge breakfast was lousy as we were struggling to find stuff. The attendant was least interested in making sure about it.
Everything was good
Check out was really easy I found a coco roach inside my room and if you thought they would do something about it you're wrong. They wrote the issue down till maintenance takes care of it.
Hotel is within walking distance of several restaurants. 20 minute drive from downtown Charlotte.
friendly stuff; good shuttle service; room size; food at restaurant bathroom old; shower not working properly;
Wouldn't stay anywhere else but a Hilton
The room quality, the aesthetics, and the bed! Small bathroom.
comfortable, clean and quiet
conveneient location next to south Parl Mall. Great spacious 2bed suite and great value hotel is getting a little old and not the high of luxury
The hotel is located in a very prestigious area and close to outstanding shopping mall. Parking availability
Friendly staff...easy check in...walk to everywhere Was there for concert and parked, checked in and not a worry after. Very clean VERY friendly staff. I will definitely stay again!
As their name suggests, you find all the things you would expect to find at a Marriott. Very clean from bottom to top, comfy beds, nice views of the city (maybe not from every room), extremely conveinient downtown location, and very friendly staff. I stayed on halloween for $100 on kayak and the front desk staff were in costume and very nice! I'm usually wary of booking through 3rd party sites having worked in hotels and having seen all the issues that arise. However there were no problems, no extra fees (other than parking which was stated online), and no regrets. I would definitely stay again. I didn't like that i had to pay to park only one car. i did know before hand about the fee but it still seems like bulls**t to pay to park in the garage of the hotel you're staying in.
It was walking distance from my daughter Extremely loud housekeeping in the halls by 9:00am. Had difficulty getting them to clean our room.
Proximity to downtown and event venues; price; beds were comfortable; rooms were clean; front office staff were friendly and efficient; parking was easy; great environment overall housekeeping didn't clean room until after 4pm and never left enough towels for our family of 4; door latch did not work properly
My hotel room only contained a pull-out couch-- no bed! I was not aware that this was what I was renting when I reserved the room.
The cleaning staff was extremely loud in the morning. The walls were also paper thin and could hear other people's conversations almost word for word.
Got stranded at the airport and needed a place ro stay for a night. Booked a king bed and got two doubles beds. But this was partly our fault because we need to check in so early. The staff did everything they could for us. Within walking distance to some great food spots. price was high what felt like out dated accommodations. The restaurant was way too expensive. Don't ask the cleaning staff anything... they won't understand you. Pool was ok. Gym was small.
Excellent service. The concierge was very helpful at arranging for cabs and dry cleaning during my stay.
Prompt service. Bri and Turner very nice
The facilities were well kept. The room was quiet. The staff and people of Charleston seem to be as nice as any where I have travelled to. I am very impressed with Charleston.
Excellent location! Perfect walking distance from all of down town! Great view of the Panthers stadium. Room was generally clean. Received an unauthorized charge after check out of $20 for self parking after paying for a very high end hotel room. There were very few self parking spots and most of the garage was taken up with construction. There were plenty of reserved valet parking spots, but we WERE NOT TOLD about the $20 self parking and the $25 valet parking, so we just walked the extra distance thinking we were saving money.
Everything When I got there the room was clean. But the bathroom still had dirty towels in from the previous people staying in my room.
Valet is super I had a modified reservation with a better rate and the manager Darron acted as if I was making it up! Not satisfied with his handling of it.
I love the fact the asked me if I wanted a high or low room..of course we took the high and the view for the 15 floor was amazing
The staff was very friendly, always offered assistance, great place to take your family and dog, great location in Greenville within walking distance to many restaurants and places to do something fun, we recommend this place highly and planning on returning soon! Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants
The view of the city was beautiful at night though walking to the Epicenter was interesting as a group of adults were two blocks up trying to panhandle on the one side of the street. Family stayed at the same time and said they had robes on there room and we did not. Also cold water in room was not cold but warm. Also housekeeping did not leave correct bath amenities and toilet handle was broken.
I didn't like that I requested a room on a high floor with a nice view and wound up with one on the 7th floor with a view of a roof. I also didn't like that I had to keep pestering the hotel staff for a remote and the only way someone finally seemed to act was when I requested another room, one with a remote. The TV had the channel and volume button disabled so I could only watch the never ending hotel channel. It drove me insane and I missed my favorite TV show because 3 phone calls, a trip to the front desk, and an encounter with a gentleman on the floor taking care of something else didn't seem to be able to produce a remote. Why didn't the cleaners check previously that a remote was in the room? That is standard. I was also disappointed that the hotel didn't have wifi. Some computers, especially MacBooks do NOT have an ethernet port so they cannot be plugged in. I wound up having to tether my computer to my phone just to surf the net. For the price, this was a very bad experience and I will NEVER stay at this hotel again.
Bed was very comfortable and the staff was my favorite part. They were very helpful and nice. The place was very clean and loved the checkout time. My fiance and I traveled to Charlotte for one night to attend a concert. We pulled in and cones were blocking the entrance to self park which resulted in us using the valet service. Service was great but it was 30 dollars for one time valet. Very pricey especially for something we didn't want to do in the first place. Checking in didn't go as planned either, my reservation wasn't showing up but I had a printed and email confirmation. About 20 minutes later it was sorted out by having to make another reservation. The staff was by far my favorite part. They were helpful and patient even with a ton of people bustling around needing something.
I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members... When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....
Overall, a very nice hotel. Up to standard. Was not pleased with my stay. I checked in at 6:30 and none of the rooms were clean. I found this ridiculous and almost unheard of. I was not put in the room that I had originally booked which had bathrobes. The room they put me in did not so I asked for them three times. They promised they would bring them up and they never did. Very disappointed in the staff and customer service so I will not be staying here again unless I am reimbursed.
Nice place and location. Comfortable room Why did the cleaning staff try to barge into our room repeatedly starting at 8 in the morning? Seriously tried to come into room 3 hours before checkout, then tried two more times before 11am. Ridiculous.
Every representative of the hotel we encountered was awesome. They went above and beyond their duty to provide outstanding customer service. So impressed!
Every staff member was personable and friendly. Quick responses to any question/issue. Nothing ever runs perfectly but it's a great company that responds and works to improve in the future. Their GM should be proud. No much. Restaurant menu could use more vegetables but that's just me.
the staff is very friendly and helpful. the room exceeded expectation - bathroom is updated nicely and the bed was very comfortable. I didn't hear anything during my stay that would have kept me up. close proximity to uptown if that's what you are in town for. no complaints
I liked the layout of the room. The design was nice but the bathroom really sucked. The bathroom was tiny.
Great staff and service--everyone was very helpful and friendly. The rooms were spacious and clean and breakfast was enjoyable. The location was very convenient and the area/neighborhood was peaceful, clean and serene. There was a group of people on our floor that made a ton of noise one night as they came in and out of their rooms to visit each other across the hall. Honestly it felt like we were staying in a college dormitory. While I know that this is not necessarily the fault of the hotel, the noise carried heavily into our room during bedtime for our young son. It went on for an hour and was just miserable. We called down to the lobby to see if they could address it but, at 8pm, I'm not sure what they could have done.
Very friendly staff Large comfortable rooms Complimentary hot breakfast Starbucks in lobby Free internet Very thoughtful design
The rooms don't come with a microwave.
The staff were very helpful Nothing
Clean and very friendly staff. Business center out of order.
Staff was very friendly. Starbucks on site Short-staffed housekeeping
I loved the room. It had a beautiful set up and the removable shower head was great. It was nice to have a mini fridge for storage and the bed was surprisingly comfortable. Breakfast was generic but sufficient if you wanted to save money and buy lunch and dinner later. When my partner and I first arrived the receptionist was on the phone laughing and giggling to who ever was on the other line. We were only second in line but had to wait at least 15 minutes for service. The other receptionist was servicing another family and was quickly on the phone after speaking with them. In came another receptionist reprimanding her co-workers in front of everyone in the lobby. Very unprofessional! After our 15 minute wait we get to the receptionist only to find out that even though we had a reservation we would have to wait another 15 to 30 minutes to get the room we wanted! After driving 11 hours to North Carolina, that isn't what you want to hear. So we took the room initially offered due to being exhausted. We stayed at the Hyatt house a few months back and preferred that one much much better. It got 5 stars across the board! This airport Hyatt had a small closet, leaving at least half of my dress to rest onto the floor
The bed was very comfortable. Staff was extremely friendly and helpful. Would definitly stay here again!!
Room, staff,breakfast all great