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Reviews
Overall
8.0 Excellent
Based on 1,812 reviews
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All reviews 8.0
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Couples 7.8
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Families 7.9
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Business 7.4
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Solo 7.8
8.7
8.4
8.2
6.0
5.8
4.9
8.7
8.1
5.7
5.3
5.1
4.9
8.9
8.0
6.2
5.5
5.1
4.8
8.4
8.3
6.1
4.8
4.1
4.0
8.6
8.6
5.4
4.9
3.6
2.9
data provided by TrustYou
"Friendly service"
Top positive review
Top critical review
Excellent 9.7
Location, staff, room, shower, electric outlets (numerous and working well), complimentary morning beverages. Nothing
OK 5.1
Staff and the cleanliness was good but my room was broken for $200 I feel like I should still want to the Ritz I pay for a luxury Suite but I got a king size bed instead which was not luxury at all. I didn't like the fact they Park their cars in public parking. I specially don't like how unsafe our cars, it should be more the luxury to the higher class. Especially don't like the rooms since my room was old and outdated for the money I should just going to the Ritz. The staff was pretty good.
Recent reviews
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Good
6.8+so the problem is next door there is a complex of bars and restaurants and the music blares and thumps thru the night ...got to bed around 2:00 am So cannot recommend
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Excellent
10.0+Location
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Excellent
8.8+Excellent restaurant, beautiful room, friendly staff-Poor guest internet options. No ethernet, mediocre / difficult WiFi
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Map
Reviews
Overall
9.0 Excellent
Based on 2,007 reviews
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All reviews 9.0
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Couples 9.1
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Families 9.0
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Business 8.4
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Solo 9.1
9.1
9.1
9.0
8.6
8.4
6.3
9.2
9.0
9.0
8.5
7.6
6.2
9.4
9.2
9.0
8.6
8.4
4.2
9.1
9.0
8.8
8.8
8.6
6.5
9.2
8.9
8.9
8.6
8.0
6.3
data provided by TrustYou
"Clean rooms"
"Friendly service"
"Great view"
Top positive review
Top critical review
Excellent 10.0
Enjoyed my stay loved the location. Very clean and the staff was very friendly. The valet parking was awesome.
OK 5.7
i like how it was downtown....and that is were it ended the front desk clerk was rude and not well informed. She sent me on 30 min search for a pack of smoke. The room had a weird smell. The cleaning staff woke us up several time EVEN THOUGH we had a 1 pm check out
Recent reviews
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Excellent
10.0+Enjoyed my stay loved the location. Very clean and the staff was very friendly. The valet parking was awesome.
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OK
5.7+i like how it was downtown....and that is were it ended-the front desk clerk was rude and not well informed. She sent me on 30 min search for a pack of smoke. The room had a weird smell. The cleaning staff woke us up several time EVEN THOUGH we had a 1 pm check out
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Excellent
10.0+The employee's are incredibly helpful. The breakfast was great. Location was perfect. Rooms were sexy. Had a nice time getting away for a weekend.
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Reviews
Overall
8.8 Excellent
Based on 205 reviews
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All reviews 8.8
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Couples 9.5
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Families
-
Business
-
Solo
10.0
9.6
8.8
8.5
8.4
5.6
9.7
8.5
data provided by TrustYou
"Nice building"
"Friendly atmosphere"
"Friendly service"
Top positive review
Top critical review
Excellent 10.0
The staff was very friendly and attentive; the location was great for attending events at the Times Warner Arena, shopping and dining; the room was clean, and very comfortable.
Good 6.0
Be careful if you stay at this hotel and plan to sleep. This property is situated directly across the street from the Epicenter which houses several very loud nightclubs. My room was on the street side and it was so loud I felt like I was actually in the club. Be sure to ask for a room on the back side if you want quiet. This is a new hotel so it was nice that everything was so clean and comfortable while I was awake.
Recent reviews
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Good
6.0
Be careful if you stay at this hotel and plan to sleep. This property is situated directly across the street from the Epicenter which houses several very loud nightclubs. My room was on the street side and it was so loud I felt like I was actually in the club. Be sure to ask for a room on the back side if you want quiet. This is a new hotel so it was nice that everything was so clean and comfortable while I was awake.
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Excellent
10.0
The staff was very friendly and attentive; the location was great for attending events at the Times Warner Arena, shopping and dining; the room was clean, and very comfortable.
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Reviews
Overall
8.1 Excellent
Based on 1,311 reviews
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All reviews 8.1
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Couples 8.0
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Families 8.6
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Business 7.5
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Solo 7.3
8.0
7.6
7.3
5.8
5.4
4.3
7.9
7.7
7.6
5.4
5.1
4.0
8.1
7.7
7.2
6.0
6.0
4.5
8.2
7.3
5.5
3.8
7.7
7.5
7.3
5.6
5.3
4.1
data provided by TrustYou
"Modern Hotel"
"Great view"
Top positive review
Top critical review
Excellent 10.0
comfy beds right in the center of downtown! Small hiccup during check-in, but they bought us breakfast without any prompting. First class service!
Mediocre 2.5
I didn't like anything about this hotel , staff was nasty hotel smelt like a cheap strip club upon entry. Parking was $23 a day and didn't find that out until I was down there. No street level entrance which is really fun on Friday night , oh and after I finally get on the elevator and get on to my floor there was someone formicatong right when I walked out.
Recent reviews
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Good
6.2+Hotel staff was friendly and helpful, assistedwith everything requested immediately and professionally.-Hotel reservation was for two queen beds, received one queen bed. Parking garage was full with no reserved spots for hotel guests causing me to spend half the hotel rooms cost just to park my car for the night. Requested she mattress which staff promptly sent up, minus any blankets so had to request that to show up. Room must of been right over club because we could feel every bass hit until 230 I'm the morning. After the club let out you every for truck passing by felt like it was in your room from how loud it was. The bathroom was a handicapped accessible style and the hand held sprayer was dirty with black marks and crud ask sounds the mount connecting it to the shower. I've stayed at aloft before and never had these issues I'm guessing it's dependent on which section of the hotel you get. But this stay will have me seriously considering the extra 30 bucks to stay at omni across the st.
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Good
6.2+Location-They do not have an ice machine (bags available in the lobby), limited amenities, ac did not work properly, elevator takes forever
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Good
7.7+Great place to stay when your out for the night
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Reviews
Overall
8.5 Excellent
Based on 837 reviews
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All reviews 8.5
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Couples 8.5
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Families 9.0
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Business 7.9
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Solo 8.3
9.5
8.5
5.7
5.1
5.1
5.7
9.6
7.8
5.6
5.5
4.9
4.6
9.5
8.5
5.9
5.9
5.3
5.2
9.4
8.5
5.3
9.6
8.6
8.0
7.5
5.2
4.3
data provided by TrustYou
"Friendly service"
"Professional service"
Top positive review
Top critical review
Excellent 8.0
Great location 2 am yelling in corridors-- not the hotels fault that's what you get with wedding parties!
Good 6.0
Location and staff were great. Not clean. Hallways were dirty.
Recent reviews
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Good
6.0+Location and staff were great.-Not clean. Hallways were dirty.
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Good
7.4+Location-Hotel rooms were under renovation. As a Spire Elite they gave me the best room available, I guess. The room was still in need of some minor construction clean up. Disappointed they did not inform me of status when I contacted them during booking. All staff I came in contact with were great.
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Good
7.7+Location and price. Quick walk to arena.-Construction, overall feel, broken vending machines.
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