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Reviews
Overall
8.2 Excellent
Based on 2,270 reviews
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All reviews 8.2
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Couples 8.3
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Families 8.1
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Business 8.0
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Solo 8.4
8.8
8.5
8.3
7.7
7.6
6.2
9.0
8.8
8.4
8.0
7.2
6.7
8.9
8.6
8.2
7.8
6.3
5.8
8.6
8.3
7.2
6.0
6.0
5.9
8.8
8.5
8.2
7.8
7.4
6.2
data provided by TrustYou
"Comfortable beds"
"Friendly service"
"Stylish hotel"
Recent reviews
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Excellent
10.0+Excellent location, close to subway, Brooklyn Bridge, and shopping. Great room, friendly/helpful staff.-Food options in the hotel itself are limited; fortunately, there's plenty of options within easy walking distance.
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Excellent
10.0+Beautiful, clean hotel. It was a great escape from downtown but close to everything. Not too close to the Subway (5ish blocks away) but Lyft/Citi Bike are super convenient. Staff is amazing and friendly!-Lots of noise from the hallway, doors must be hung wrong.
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Excellent
9.1+The workout facility was pretty awesome. By far the best one I've seen at a hotel! Rooms we a tough small but expected. Everything was great even the people... only had one issue... see below-I was really upset when I booked the room it said free parking and when we got there we had to payou $50 to park over night.
8.6
Location
Downtown Brooklyn
RM 1,107+
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Reviews
Overall
8.6 Excellent
Based on 1,041 reviews
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All reviews 8.6
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Couples 8.9
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Families 8.6
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Business 8.9
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Solo 8.1
9.2
8.2
6.9
6.9
4.2
3.9
9.3
8.2
8.1
6.8
6.1
4.2
9.5
8.5
8.3
7.2
4.3
4.0
9.2
8.1
7.8
7.0
9.4
7.8
7.6
6.3
6.2
3.4
data provided by TrustYou
"Spacious rooms"
"Close to public transport"
Top positive review
Top critical review
Excellent 8.3
Cleanliness. Lighting. View Room service very expensive. Internet should be FREE
Good 6.0
This place is fine but by the time you add up all the extra charges - city taxes, state taxes, etc... what you thought was a decent price becomes 100 more. Next time I will select a lower price to start.
Recent reviews
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Excellent
8.3+Cleanliness. Lighting. View-Room service very expensive. Internet should be FREE
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Good
6.3+the location was perfect for our main purpose in visiting Brooklyn.-the lack of clarity over charges. When a price is quoted for the room, restaurant, drinks etc it should include all the taxes etc -
Good
6.0+The room was immaculate and the complementary items were from bath and body works. The bed was extremely comfortable with huge pillows. We requested a late checkout for our wedding night and they easily accommodated us.-We requested a King size bed and did not get one. The room was extremely, extremely small for the price and we paid extra for a view and it was nothing spectacular (just the back of a few dark buildings).
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Reviews
Overall
7.8 Good
Based on 4,223 reviews
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All reviews 7.8
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Couples 8.1
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Families 7.9
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Business 7.7
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Solo 7.6
8.5
8.1
7.2
7.0
6.5
6.3
8.2
8.2
7.6
7.6
6.6
6.3
8.2
7.2
6.4
5.6
5.2
5.1
8.4
7.4
7.3
5.5
5.0
4.6
8.3
7.3
6.4
6.1
5.9
5.0
data provided by TrustYou
"Comfortable beds"
"Close to public transport"
Top positive review
Top critical review
Excellent 9.4
We stayed three nights while visiting family in Brooklyn. We booked through a third party site on Kayak. In the past at other hotels, this leads to being treated as a second class citizen. This was not the case at the Sheraton. Everyone was very polite and friendly and met all how requests without hesitation. The room was good for the price in Brooklyn, very clean with nice, comfortable bedding. Noisy family next door in the mornings but this was not the hotel's fault.
Mediocre 2.0
im not sure its a sheraton problem, however your hotel is the one left us on the street. we had a confirmed reservation from KAYAK and when we arrived at your hotel at 10:00 PM we were told no vacancies. there is not much to say, a complementary room would be nice.
Recent reviews
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Excellent
9.4+We stayed three nights while visiting family in Brooklyn. We booked through a third party site on Kayak. In the past at other hotels, this leads to being treated as a second class citizen. This was not the case at the Sheraton. Everyone was very polite and friendly and met all how requests without hesitation. The room was good for the price in Brooklyn, very clean with nice, comfortable bedding.-Noisy family next door in the mornings but this was not the hotel's fault.
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Mediocre
2.0-Valet was horrible they hit my cat and would claim responsibility. Water pressure in room was very low
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Excellent
9.4+It was comfortable. The restaurant is an excellent touch because you don't have to venture out for food or cocktails.-The shower could be bigger but it's workable
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Reviews
Overall
8.2 Excellent
Based on 3,200 reviews
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All reviews 8.2
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Couples 8.3
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Families 8.0
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Business 7.7
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Solo 8.3
8.8
8.0
7.9
6.7
6.5
6.7
9.0
8.2
7.6
7.0
6.5
5.6
9.2
7.9
7.9
6.6
5.5
3.3
8.7
7.9
5.9
5.4
9.0
7.7
7.6
6.3
6.3
5.7
data provided by TrustYou
"Great reception"
"Great shopping"
"Close to public transport"
Top positive review
Top critical review
Excellent 10.0
I Loved the fact that the hotel is in the Heart of Downtown Brooklyn. To which "Brooklyn" is now known as the "New Manhattan". Close to all transportation (Bus, Train, LIRR,) The BARCLAY's, JUNIOR's Restaurant, APPLE BEE's, SHOPPING (NORDSTROM RACK, POLO, MACY's, GAP, H&M, CHILDREN's PLACE & WALKING DISTANCE TO ATLANTIC CENTER MALL WHICH HAS TARGET, MARSHALL's etc) I didn't like my view ( I had a partial view of street in rear). There is CONSTRUCTION NEARBY (but you will not hear it, HOTEL MUST BE SOUND-PROOF) I DID BOOK IT LAST MINUTE (the day of/Mother's Day).. The BLOCK IS VERY CLEAN TO WALK IN WITH SMOOTH PAVEMENT. BERY NICE HOTEL STAFF FROM THE TIME YOU WALK IN THE DOOR. LOBBY AREA VERY INVITING, IT EVEN HAS A POOL TABLE, BAR AREA, LOUNGE AREA, SIT & CHAT SECTION..SIMPLY COZY. HOPE THIS HELPS!
OK 4.8
The front desk staff was very friendly and very respectfully always saying Goodmorning or have a Goodnight. It is a very very friendly and all inclusive hotel for any one to stay at. The aloft is a perfect place to stay if you want to be near all the stores. And a very clean and safe environment for everyone. The staff was incredible and I was very great full to stay at the aloft with such wonderful people. Would I stay at the aloft again yes I would.
Recent reviews
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Excellent
9.6+Super cool place to stay. Staff was friendly. Very close to subway and shopping. Comfy beds and great shower. Honeslty, the amount of space in the room is really perfect for someone who is just there to shower and sleep. You don't need that much space. Wouldn't plan a hotel party in here obviously, but it's perfect for a traveler.
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OK
4.2-Found multiple hairs in the room upon arrival on desk and counter tops. Room had NO towels until we called down to front desk. Elevators were in a sad state: disgusting freight pads lining the walls and creepy flickering blacklights as only source of light in elevator. Of the four different front desk staff we encountered, one was incredibly helpful & kind (male, mid 20s-30s) and the rest were utterly lackadaisical amd distracted by other issues, not sure what they were doing but they certainly did not make guests feel a priority whatsoever.
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Excellent
9.0+Friendly staff nice bar and good location
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Reviews
Overall
8.9 Excellent
Based on 779 reviews
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All reviews 8.9
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Couples 9.2
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Families 8.8
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Business 9.0
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Solo 8.7
9.8
9.2
8.9
8.9
8.8
8.6
9.6
9.2
8.9
8.3
7.0
5.9
9.9
9.2
9.0
8.8
8.7
6.9
9.0
9.0
8.6
8.0
6.6
5.5
9.8
9.0
8.7
7.2
6.3
data provided by TrustYou
"Nice building"
"Professional service"
"Friendly service"
Recent reviews
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Excellent
8.0+The hotel was very clean, comfortable and the staff was very friendly. Everything you come to expect from Hampton Inn's. A very consistent experience wherever we travel!
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Excellent
10.0+Staff is outstanding, rooms clean, comfortable-good location-easy access to Brooklyn and Manhattan bridge, subways close by, easy to get a taxi outside hotel, good shopping in Brooklyn, Juniors Restaurant is fun. Well run all around, breakfast is better than most and different selections every day. Coffee bar open 24 hours includes tea and hot chocolate. We were a group of high school students and teachers-worked great for us Nice ambiance in the lobby and lots of seating for breakfast.-It can be noisy at night but all of New York is like that.
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Reviews
Overall
7.8 Good
Based on 2,018 reviews
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All reviews 7.8
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Couples 7.6
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Families 7.8
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Business 8.1
-
Solo 7.9
10.0
9.0
8.5
8.5
8.2
6.5
9.2
8.5
8.3
8.2
6.5
4.3
9.0
8.5
6.5
5.0
3.3
9.0
8.7
8.3
7.4
7.3
4.3
9.2
8.6
8.4
6.5
5.9
5.6
data provided by TrustYou
"Clean rooms"
"Friendly service"
"Great shopping"
Top positive review
Top critical review
Excellent 9.4
Great location and within several bus and metro stops. The neighborhood is very lively. You can easily get to all parts of the city. The staff are friendly and helpful. The room was very modern. The room might be on the smaller side but it was more than adequate and met my needs. Great value and affordable. My only complaints are that there wasn't a fridge and the room was just a tad crowded. But then again the only time I spent there was for sleep as I spent all my other time exploring the city. Any negatives are offset by the positives.
Mediocre 2.0
The only good thing about the place was the four free tea bags a.nd the fact that the curtains closed If I listed everything wrong, I would here for hours. Suffice it to say that, when I told a friend about what happened, he insisted that I swear out a criminal complaint (he is a Prosecutor) and my bank had no questions about reversing the charges to my credit card.
Recent reviews
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Excellent
8.5+The staff was helpful. I loved the snacks and coffee in the main lobby. The terrace on the tenth floor has amazing views of Brooklyn. We were able to clearly see the Coney Island fireworks in the distance.-They painted something in the hallway and the fumes were strong throughout the night. I had to stuff tissue all around the doorframe to not feel dizzy. The elevators weren't working properly.
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Excellent
9.4+Great location and within several bus and metro stops. The neighborhood is very lively. You can easily get to all parts of the city. The staff are friendly and helpful. The room was very modern. The room might be on the smaller side but it was more than adequate and met my needs. Great value and affordable.-My only complaints are that there wasn't a fridge and the room was just a tad crowded. But then again the only time I spent there was for sleep as I spent all my other time exploring the city. Any negatives are offset by the positives.
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Excellent
9.4+The location is perfect and our 13th floor room had an amazing view! The rooms are nyc small but the use of space was great. Very comfortable, very clean. Almost romantically decorated- it is modern but not cold. The staff was so friendly and the wifi was fast!-The service in the attached restaurant was pretty bad and the food was lower than mediocre. No fault of the hotel but I would recommend grabbing an uber or wandering out for a better dinner.
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