Pros: Not much. Rate was cheap, especially for a one way rental but I figure I was doing them a favor getting the car from city center to the airport.
Cons: Reserved a compact and got a Ford Mustang. Not small and yet not easy to get two suitcases into. And the car rides incredibly rough.
And I drove it 25 miles but had to put 3 gallons of gas into it to fill it before return. Either tank was not full when I picked it up or the car gets 8 mpg.
20 Apr 2016
Pros: the lady at tne budget office, she was great
17 Oct 2016
Pros: Staff was friendly and the pick-up/return process was easy and convenient.
Cons: The car was extremely dirty and sticky. The seats were stained and the interior clearly hadn't been cleaned in quite some time.
3 May 2016
Cons: There were no cars when I went to pick my car up and there was no timeline as to when cars would be made available-- despite having made a reservation in advance. The woman at the desk was unhelpful and I ended up waiting for two hours past my reservation time for a car.
1 Jun 2016
Waited 40 minutes for car
Pros: Drop off was painless
Cons: I waited 40 minutes for my car, despite the fact that I had an appointment. One person in line in front of me took 10 minutes - no problem. Then another half hour with no explanation. Repeated requests for the car had no effect. I'll never use Budget again.
8 Jun 2016
Pros: The car was very nice.
Cons: We arrived at 11:15 am to pick up my rental, which was booked for noon. Without saying anything, the representative printed out the contract for me to sign, which showed $392 as the price. The price I booked was $215 for a 24-hour rental. I asked why it was so much, and she said "You're early, so you went over the 24 hours." This is ridiculous, as I hadn't done anything yet. I said I would have happily waited until noon--just 45 minutes--to take the car had she notified me that it would cost an additional $150 for an extra hour of the rental. She actually didn't speak at all while she was processing the rental. We just stood there waiting for her to tell us what to do. Terrible customer service.
She did, finally, tell us that if we arrived the following day by 11:16 am then we would not be charged. We arrived at 10:30 to be safe, and were assured that we would not incur additional hourly charges.
2 Jul 2016
total rip off . unpleasant staff at pick up. un he
Cons: Went to pick up van i rented on line for one way trip bringing household items to new home in Florida. arranged on-line for a panel van reservation made no problem.
arrived to pick up van and only passanger vans avail, rude obnaxious stall told me they dont rent panel vans for one way and told to walk to another location in brooklyn or manhattan.they would NOT call other locations ,aid they didnt have a phone to call "outside" no one offered to use their phone. asked them to check "online" for me and they said they dont have internet access.
i asked for manager.no manager and no call as promised.
I wil NEVER NEVER NEVER EVER USE THEM AGAIN .
i AM TELLING EVERYONE TO AVOID THEM
11 Jul 2016
Cons: i did not rent any car there that day.
i reserved a compact car, but when i arrived, the maneger said they do NOT have cars except a Ford explore. and there were three families waiting cars there. they treated customers and messed our plan.
25 Jul 2016
Unfriendly desk staff
Pros: Car was clean, ran well
Cons: The staff at this location when I picked up the car was super uncommunicative and unfriendly. Didn't explain charges.
Also if you don't refill the car all the way, it's $10 per gallon for them to refill it, which is highway robbery
7 Aug 2016
Poor customer service
Pros: The car itself was great, very clean, comfortable, and new.
Cons: The service was appalling. I went to the Budget at 333 Adams St in Brooklyn, and there was one guy in training helping about 5 customers. He was distracted with the phones and fax, so it took ages to get the car. Then, knowing I was stuck in traffic and wouldn't be able to return the car on time, I tried calling to extend my rental and got automated messages throughout, no real person, no ability to ask the cost of extending a rental. When I finally got through to a receptionist she was unhelpful in providing me with alternatives, and I ended up getting charged for an entire additional day because I had to return the car an hour after the location closed due to traffic. Very disappointing experience overall.
Pros: Very pleasant people working, even though some lady was screaming at them. Easy and fast service!
20 Oct 2015
Cons: I reserved a Lincoln MKZ and ended up with a Lincoln MKT which is smaller than what I needed. Customers should get what they pay for, not what you guys have available. It's very frustrating because I rented that car for a specific reason and had to alter my plans to accommodate what you gave me instead of what I reserved.
16 Nov 2015
Very friendly staff
Pros: Awesome guys. Easy process in dropoff.
30 May 2016
Pros: Super helpful staff, easy drop off!
Cons: All great!
13 Aug 2016
Pros: Personel were nice.
Cons: It took us about 30 minutes to find a gas station near the Avis office. It wash rush hour with traffic, one way roads and 'no u turn' signs. I wish at least there was some information about the closest working gas station for people who are new in ny.
21 Aug 2016
Very satisfied overall - perhaps more of a heads-u
Cons: Not a huge issue, but there was a long line-up for pick-up on a Saturday morning (9:00 am) pick-up. Perhaps some sort of early warning via email might enable customers to plan better. Otherwise, excellent car experience, no price surprises.
5 Sep 2016
Cons: Reps were rude.
7 Sep 2016
Pros: quick servise
12 Sep 2016
Cons: Pick up took time but to be expected I guess in a busy brooklyn location. There was only one agent, a second employee would have helped. Otherwise a good experience.
HAD A RESERVATION; ARRIVED AND HERTZ HAD NO CARS (
Cons: We made a reservation. Went to pick up the car and they had no cars. At least 20 other people were there with reservations as well and yet found themselves in the same boat. It was a holiday weekend and not getting a car ruined ours. Plus we paid in advance for the Kayak insurance which was pointless because we never even got a car.
8 Nov 2015
Pros: My drop off took all of two minutes. Simple process, friendly service.
28 Sep 2016
Pay online with debit, get denied at the pickup lo
Cons: Online booking allowed me to use a debit card to pay for my car rental. When I went to pick up the car, I brought the card that I payed with and the employee said I couldn't rent without a credit card. I feel pretty strongly that the online booking process should account and correct for this. My trip was torpedoed because of this and I'm waiting for a refund that I hopefully get by the end of the month.
17 Oct 2016
Pros: Car was great, service was great. This location is very tiny, but they are efficient.
Cons: The only disappointing factor was just the cost -- it's always absurdly expensive to rent a car in NYC, and this was no exception.
6 Jan 2016
Pros: Pleasant employees. Convenient pickup location.
Cons: This was a personal rental with a personal credit card, but it was added to my separate business account, which must have been a result of matching on drivers license alone. I sent an email about this but am still waiting to hear back.
The car needed an alignment and new brake pads.
26 Jan 2016
Pros: Same as above
3 Jul 2016
Pros: Service during pick and return very fast. Associates very knowledgeable about questions you may have.
31 Jul 2016
expected better from a company like hertz
Pros: that my future rentals will not be with hertz
Cons: customer service.
getting the smaller car size than i have reserved.
being told to go to the airport to exchange it only to be told that they cant change a car being that i picked it up at another location.
10 Aug 2016
Pros: Car was up-graded at pick-up, Service was excellent when my itinerary had to be adjusted due to changes to my meeting schedules. Drop-off was instantaneous.
Pros: All associates were so kind and accommodating and worked quickly to help everyone get their rentals as soon as possible.
Cons: Everything went well.
30 Apr 2016
Pros: Customer service was excellent . Everyone there were extremely helpful . Best experience i've ever had in renting a car.
14 Aug 2016
Great overall experience!
Pros: The Enterprise associates were very friendly and even remembered to ask how an event I'd mentioned the day prior went. Very thoughtful and thorough service!
22 Sep 2016
Cons: Well I didn't get my rental because I sheduled one here to find out the rental was closed
16 Oct 2016
Pros: It was a good experience, no surprises, straight forward!
Cons: The parking brake wouldn't release. I may have accidentally pushed it, but then it only released after several attempts.
11 Oct 2016
Pros: Overall very happy with the car, it handled nicely very responsive. They didn't have the kind of car i reserved but the small suv was mostly a perfectly acceptable alternative. And The price fit my budget. I'm used to dropoff being a more seamless affair and here i had to walk into the office and worry for a printout but there was no line so it didn't trouble me much. The attendants were friendly and helpful.
Cons: I forgot to mention when i dropped off that the car had a faint interior odor -- Kind of like someone had smoked and they had tried to used a chemical to remove the smell. It didn't bother me, but my wife and daughter were bugged by it.
14 Oct 2016
Pros: I was in and out within 5
31 Aug 2016
Enterprise has great service
Pros: Instructions about car were very clear. Staff was super quick and nice. Car was in great shape.