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On arrival at the Hotel they tried to charge us 400 euros more then our agreed reservation. This took over an hour to settle. The room where dated and facitities lacking, tv didn't work, Toilet broke every day, toileteries poor, towels and bed linen shabby, damp in the room paint peeling from walls, twice no towels left for use at the pool, no opportunity for children to eat early, lunch stopped at 2pm dinner served at 7pm, very hungry children! Pool attendants rude and dismissive of the children.
The beach .....sea view from my room....accomodation. I was a little bit disapointed about the level of other guests in hotel... but for this price this is usual
Nothing !!!!! i complained about the hotel to you with another email - Hotel is not 5 star . its registered 4 star and its not even worth that
It has good location and view The standard of rooms and service is not for 5 star resort/hotel .it is only for max.3 Stars there is no internet in rooms no tissues in rooms no facility for hot drinks in rooms a/c is not properly working no proper equiment to shift the bags as they damaged the rollers of bags in addtion to the handle of the bag as they were pulling the bags directly on rough road in stad of using hand carrage for transporting the luggage not enough staff to service the hot meals as you have to stay in long que as there one and only one man to serve the resturant is very hot as there is no a/c working and it is the same for lobby no service of transport from the hotel to airportand the opposite no daily shuttle bus from hotel to down town
Very clean and neat hotel. The service was great. Gokce was the personal professional assistant that helped us during the check in process she was very articulate and professional. She was one of the few people that spoke great English and communicated really well. We really appreciated Gokce being cordial and attentive with her service.
they have good cuisine and are mostly friendly
pleasant hotel - all inclusive excellent - no time restrictions on bar, food good quality, but not a huge amount of choice.. Not enough choice for alcoholic drinks. no internet in rooms
Everything, inaccessible, old, run down, and absolutely a 1 to 2 star room amenities, look and feel. Rooms smell like sewage.
The Location was Great and the hospitality of the staff was wonderful.The food was excellent especially the Speciality Turkish Restaurant and the Entertainment Team were Superb. The room I was put in could have been a bit better, as in having a single room I was put right at the back and the room was not very big at all.My boyfriend flew in from Brussels and his room was worse than mine, this was the only way of booking it at the time.
Location and staff. Food offered is not good at all.
Closeness to the beach Front office cannot add or subtract, they are rude, and not responsive .
The Turkis night spectacle and the beach pontoon. Some whiters are not so kind without tips.
Food was excellent and always available which is surprizing for an all inclusive price. Great activities and entertainment every day again all inclusive. The room was small for 3 people but this wasn't a big problem because with so much to do we spent little time in the room.
Almost everythi8ng was good enough the coffee
The beach, swimming pool, programmes for the baby, food, and the waiters in the restaurant were realy police and friendly. The stuff in the reception was not polite and helpful, I realy hate the place from the first deal with them, the cleaning of the rooms were very bad and there are insects inside the room.
i like the privacy and relaxed atmosphere and the helpfullness of all the staff
Not one single thing at wow I liked. The most disgusting hotel I have ever seen. lease write at least 15 words Food disgusting, rooms horrendous, no place to sit at pool too busy, definately not 5 star!!!!!!!!
quiet, friendly environment and personnel
Cheap, close to the beach, large rooms, friendly staff, nice pool dirty rooms, poor location, loud
specially I liked the nice gardens, the rooms, the swimming pools, the nearness to the beach and the variety of the menu in the buffe I did not like anything the environment of the night because the music of the bars is listened from all the rooms (we had to change room to be able to sleep, but in the second room we could not sleep either). It is difficult to rest during the night in the hotel.I think that is a hotel to have fun and not to rest.
Good pool/beach. Entertainment good at night. well located in heart of Gumbet. Friendly pool staff Room was terrible - nothing like net picture. Front office staff very unhelpful - in fact I witnessed an almost brawl between customers and Mgr. Way over priced for the standard of accomodation
Clean, confortable and spacious room. Nice breakfast and dinner. We were allocated to a very loud room at first but agreed to swap room with one in a quiet location facing the gardens. Very happy with the room. The hotel didn't seem to be very busy due to the low sezon.
Location was excellent