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On arrival at the Hotel they tried to charge us 400 euros more then our agreed reservation. This took over an hour to settle. The room where dated and facitities lacking, tv didn't work, Toilet broke every day, toileteries poor, towels and bed linen shabby, damp in the room paint peeling from walls, twice no towels left for use at the pool, no opportunity for children to eat early, lunch stopped at 2pm dinner served at 7pm, very hungry children! Pool attendants rude and dismissive of the children.
The beach was the only decent part of this so-called resort. The staff was horrific. We asked to be taken to a restaurant/bar in Bodrum and ended up being taken to a random town where it was clear the hotel staff was coordinating with unsavory restaurant owners to bring business. They pretend they are 5 star but I would give it not even one star, the staff was rude, unaccommodating and spoke NO English. They should not be ranked as a 5 star hotel. This experience makes me question Kayak's business policy as it relates to hotel ratings. I feel completely scammed.
the hotel is very nice, everything looks new, a lot of facilities - indoor and outdoor pool, great spa center, fitness center, hair dresser, spacious accommodation .... altogether great value for money some of the staff was unprofessional (around the pool, on the reception) - they didn't seem to eager to work or did not speak english, except for the client relations, the beach could have been more clean
Very clean and neat hotel. The service was great. Gokce was the personal professional assistant that helped us during the check in process she was very articulate and professional. She was one of the few people that spoke great English and communicated really well. We really appreciated Gokce being cordial and attentive with her service.
It has good location and view The standard of rooms and service is not for 5 star resort/hotel .it is only for max.3 Stars there is no internet in rooms no tissues in rooms no facility for hot drinks in rooms a/c is not properly working no proper equiment to shift the bags as they damaged the rollers of bags in addtion to the handle of the bag as they were pulling the bags directly on rough road in stad of using hand carrage for transporting the luggage not enough staff to service the hot meals as you have to stay in long que as there one and only one man to serve the resturant is very hot as there is no a/c working and it is the same for lobby no service of transport from the hotel to airportand the opposite no daily shuttle bus from hotel to down town
The beach .....sea view from my room....accomodation. I was a little bit disapointed about the level of other guests in hotel... but for this price this is usual
they have good cuisine and are mostly friendly
Nothing !!!!! i complained about the hotel to you with another email - Hotel is not 5 star . its registered 4 star and its not even worth that
Location was excellent
Good pool/beach. Entertainment good at night. well located in heart of Gumbet. Friendly pool staff Room was terrible - nothing like net picture. Front office staff very unhelpful - in fact I witnessed an almost brawl between customers and Mgr. Way over priced for the standard of accomodation
Clean, confortable and spacious room. Nice breakfast and dinner. We were allocated to a very loud room at first but agreed to swap room with one in a quiet location facing the gardens. Very happy with the room. The hotel didn't seem to be very busy due to the low sezon.
quiet, friendly environment and personnel
specially I liked the nice gardens, the rooms, the swimming pools, the nearness to the beach and the variety of the menu in the buffe I did not like anything the environment of the night because the music of the bars is listened from all the rooms (we had to change room to be able to sleep, but in the second room we could not sleep either). It is difficult to rest during the night in the hotel.I think that is a hotel to have fun and not to rest.
Cheap, close to the beach, large rooms, friendly staff, nice pool dirty rooms, poor location, loud
The pool, the view from the restaurant, great breakfast included. Some staff at reception desk were not as friendly as they should be.
Beautiful room, free internet and free loan of a laptop, good food, good English tea!
Wonderful sight on Bodrum-Bay
reading big natural stones repared by cement in lobi.not good
From the moment I checked in I knew I would like this hotel. The check in was fast and efficient. The room very well appointed. The view of Bodrum was spectacular. The wait staff were very attentive and friendly. I only wish I was staying more than one night. Perfect way to end my trip after a week on a Gulet cruise.
Beatifull location on a hill top overlooking the bay of Bodrum. Food and service was excellent. Spacious rooms, well equiped. During our stay we were overlooking a building site, which gave even during the weekend quitte a lot of noise.
Hotel location overlooking Bodrum Bay and Castle, contemporary art and design features, gym facilities, pool area Staff attitude (unfriendly)and lack of customer service (with one or two exceptions), very high bar prices, lack of hotel shuttle service into central Bodrum
The location overlooking Bodrum is spectacular and it was very convenient for the port from where we would be departing the next day. Turkey is not somehwere I think of for good food, but this hotel constantly provides European cuisine well prepared and enjoyable to eat. The bathrooms incorporate a bath an shower, for more senior people this presents a difficulty for entry and worries about slipping afterwards.
Chic hotel with a spectacular view of Bodrum and a 10Lirasi taxi ride from the centre. Excellent facilites with good and friendly service. Decor rather over-rated.
Everything. Location, staff, rooms, pool, view etc.
The hotel is in a fabulous hillside location yet within easy blocks of the beach and the downtown shopping area. It is an uphill climb to return but only steep at the very end. Nothing too daunting, and well worth the balcony view of the entire harbor. The grounds are beautifully blooming and well maintained. We traveled by car, but there is a taxi stand right outside the hotel. Lots of breakfast variety (OJ and omeletes extra) and the view from the poolside dining area is incredible. Great value for the price.
This was at least one of the most charming hotels I've ever stayed in, and I've traveled my entire life. I personally don't go for the silly extras, but I do look for quiet, romantic, lovely, with amazing views and privacy and charm. I loved every little thing, but there are small idiosyncractic things that were not perfect, but I feel one expects that in return for the tastefulness and beauty, and I also don't care. not really. I suppose I could recommend to go off season, since I wouldn't have liked it if the hotel was fully booked.
The room had a spectacular view over the Bodrum bay. Fruit and fresh water bottles were awaiting us in the modern and comfortable rooms and the balcony was so large you could have had a bbq with friends. absolutely fantastic. If any complaint (hard to find!) then the pillows on the chairs on both balcony as pool terrace were wet and not a pleasure to sit on. Removing them solved the problem at once. :)
the excellent breakfast, the clean swimmingpool, the beautifull vieuw the friendliness of the staff from time to time there was an ugly smell in the room
beautiful view of the bay from our balcony
This hotel offered everything we were looking for in Bodrum. Fantastic view over the bay and the town. Close to the centre and beaches. The room was good size and comfortable + large balcony. Nice pool area and extensive breakfast bufet. We would stay here again at our next visit.
Friendly, helpful staff. Nice pool, surrounded by trees with great view of sea and castle. Bathrooms were basic and small.
Fantastic views of the harbours. Short walk to shops and restaurants. Lovely rooms. Very clean. Good breakfast.
My wife and I were tierd when we arrived and spent a week by the pool in the sun and air or in the water. The view over Bogrum is lovely. We relaxed anf had a good week..
View, services and comfort I liked everything
The location and the view (after we paid a full extra night rate to get the sea view room) were very good. The food is very poor, chicken and cheap fish and no variety. The restaurant layout is not compatible with the number of guests and much less with bad weather conditions. This hotel would be a good 3 stars, not even close to a 5 stars quality.
Staff very friendly,great value
The hotel staff is very nice and accommodating. The rooms are attention to detail are beautiful and the location is just off the main downtown area - perfect retreat.
I was very impressed and pleased with the level of service, anything we asked for was immediately accommodated, the staff was lovely! I would definitely stay here again and would recommend this hotel to anyone staying in Bodrum. It was also very convenient due to the fact that there is a mall within walking distance called Oasis.
There is a fantastic swimming pool and there is a great sauna. Breakast is also great especially sitting alongside the pool. The bed is huge and very comfortable. The hotel is not located that close to a beach but can be easily reached by a taxi. The bathrooms are quie small and have no bath tubs. This makes it difficult for bathing very young children.
Thank You Bodrium Boutique for to give us the thrill of our lifetime... The Hotel is well decorated, very clean. The buffet breakfast is delicious. The Staff especially Front Desk staff was great, well educated and realy helpfull. They organised everything during our stay. Thank You again and hope to see You for the next time...
Everything!! Nothing!!!! If I must comment it was on departure and paying the final bill, it was a mix up and still sorting back in England now. Wish they would of had our bill ready as they knew when we would be departing. It could of been sorted there and then, instead of telephoning us in the taxi on our way to the airport.
Very nice room, great shower, comfortable bed, amazing breakfast, excellent pool, friendly and helpful staff. The Wifi signal in room was weak, relatively long walk to harbor and other attractions (although still walkable)
Beautiful hotel, nice grounds, loved the room decorations. Cleanliness was exceptional. Pool area is lovely, bed is very comfortable. Wifi was unreliable.
The hotel is very comfortable and relaxing. The swimming pool is fantastic and the breakfast is very good and various. It's good the possibility to have something to eat at every time and in every place during the day. A very good quality/price solution. The reception's staff is not very kind and it is quite difficult to get information about Spa of the hotel, beaches, etc.
Very helpful and willing staff and the hotel was very clean and very up-market for the price. Rooms were a little small and no fridge.
Pool and spa facilities are excellent.
Fantastic staff, real value for money, quiet and peaceful, highly recommend it
We loved the seaside location and privacy. The spa was great and the was interesting Architectually. The service was not good. The boys by the pool and breakfast area were not trained to the level of service for this kind of "upscale property" The property was a bit cold there was no one to organize the guests and they would benefit from a concierge. The staff did not speak anything but Turkish and for a world class property there should be more English speakers. The restraunts were not good and very overpriced for what they were. Overall our experience was good
The location is top! A lot of annimals (dogs) were in the hotel. The staff looks very bored. Looks the other way if you need help. Is not customer-friendly when you complain about the fact that the shower is cold. No Breakfast buffet and what you get is not fresh and little.
Modern design and gorgeous architecture. the smallest room is very spacious and beautifully designed. Very intimate and private. Definetly for those seeking rest and privacy. Not a family oriented hotel
Very good Hotel, with excellent views and decoration. Very nice and helpful staff. The Gym and Spa are fantastic. The english should be a little bit improved by the staff.