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Location Poor service. Reception and room service never answered the phone. Access to executive lounge limited. Ended up eating at a burger bar
The exercise and pool/spa facilities where excellent I thought the breakfast menu could of been more simple food (ie. toast plain/ cerial etc) cost also for breakfast food could be a more economical.
near to everything I stayed with my grandchild and her other grandmother who came for the first time to visit her. unfortunately my grandchild had an allergy and had to be taken to hospital. I just checked out after just one night and was charged for the whole day. the room was just cleaned when we had to leave. the hotel should not have charged me for the full day * i was destressed and unhappy paying this large amount for just one night!
Very close to City2Surf. Good hotel. Their exit survey took too long! (the hotel itself was great)
Location was great. Good value and would definitely go back.
Room is large, location None
The hotel is cosy and location is ideal for longer stay in Sydney.
Pleasant staff, easy check in, parking and check out.
It was well positioned for Hyde Park. The elevators were fast. Taxis were easy to obtain I felt the staff were only superficerly politem and I felt processed according to the hotels needs.
Location and size of room.
The room was pleasant and reasonably well equipped. Note though that you need to pay attention to keeping the furnishings in good shape eg curtains were starting to fall off the tracks. Wireless internet not working
Beautiful small hotel with character
Wonderful location in Kings Cross, lots of restaurants and bars near by! Only 20 minutes walking distance from George Street / center of the town. Free internet (very rare in Sydney) and it worked worked well. Hotel was nice and tidy, but a little worn already, specially kitchen and bathroom. Price / quality a bit too high, but on the other hand location was excellent
Convenient location. Noisy, a bit dated and worn.
I absolutely loved the staff. They were incredibly friendly and helpful and were very accomodating. I had such a lovely stay that I would say nothing.
the location, the fact that it had a kitchenette, the rooftop- only some staff were friendly and helpfull on my first day the leg of my bed broke and wasn't fixed until I asked to change room. There were cobwebs in the bathroom. I bruised my forehead against the glass door accessing the rooftop and broke my sunglasses and when i mentioned to the receptionists that they should make sure that they put a note on the door to avoid other guests to get hurt, they only laughed at me.
Super location right on happening Victoria Street, and close to Oxford Street. Room not fancy but decent and comfortable. Free WiFi somewhat unreliable, with a weak signal.
Beautiful design and artwork. The ambience of the cultural precinct. Breakfast on the rooftop with view of the opera house. Easy access to city centre and tourist venues. Free Wireless internet but does not in hotel rooms (need to use room near reception). Air conditioning struggled in heat of day.
The location was excellent We did not like not having facewashers tu use we had to go and purchase our own.
A great-value hotel in a fab location. It was clean, very tidy and modern and had everything we needed. The sound-proofing between rooms was a bit limited.
The sheets were nice! The shower was toooo dark and flooded the room when you used it. The hallways were very dark. Room was kinda small.BOOKINGS Online - we booked thru you but when we got to the hotel, they could not find our reservation even tho your site gave use a confirmation??????????
Location is excellent and the staff extremely helpful. Facilities are adequate. Lights in the room could be brighter.
The Hotel was very central and a good price for the location. Management is friendly and helpful. This Hotel is definitely not a 4 star Hotel. It was a good Hotel to stay in, but if one is looking for 4 star service, forget it. Cleaning of the Hotel rooms is not upto stardard. It never got vacuumed for the seven days I stayed and a sticky liquid that leaked from the fridge was not cleaned for the duration I was there. Room service a takeaway from a local restaurant that the receptionist delivers in boxes. Nice if the Hotel had less stars. I feel I was misled. Only recommend this Hotel if your looking for a basic and convinient city Hotel.
Great bar, friendly staff, clean room and great atmosphere. After paying for my room, I was asked to leave a deposit of $100. I have never done this before and found this to be annoying.
Close proximity to nightlife lack of parking
1. The web site overstates the quality of the rooms. They are very tired. 2. We ordered parking, but it did not eventauate despite being emailed that it was ok. 3. The air conditioning did not work. 4. The bathroom was not clean. 5. The staff were not very interested in our problems
Lovely personnel and the location is great The bedroom was very small though clean
Small, cosy and comfortable, 2.5 star hotel. Clean and Tidy for the price. Friendly staff. Sheets and towels were nice and clean. We were not told there was a hidden minibar. Also the entrance to the hotel is nice but it has a ghastly display of bottles and mixologist stuff in the window making it look tacky and like an entrance to a bong shop. This Hotel could increase it's star rating easily if it got a designer to spiffy it up. It is looking a bit dated. A bit more general lighting would be good. I for one like a darker hotel and room but appreciate if the hotel I stay in had the option to brighten it, e.g. when packing, and checking that the dim lighting is not to hide dirt or marks.
The cocktail bar out the back was nice and the staff were friendly The rooms were not upto boutique standard and therefore it was quite expensive.
Lovely customer service. Its nice to see that for the cost of the room that there is still great customer service. The stairs. But thats because im lazy. :)
It's location, I needed to go into hospital for surgery at St Vincent Private Hospital& it was a 5min walk to get there so it was easy for my mum to go to & from whilst visiting. It wasn't very clean it needs to be renovated walls all patchy with different paint, it just looks very run down & dirty.