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The staff were very attentive and helpful.
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
Very comfortable room, relaxed atmosphere
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
It's hardly a 4* my room was clearly a 1960s council flat. Which I assume is what the building once was. The decor was cold and a bit weird. Kitchenette had NOTHING just a cold metal work top and a sink. A coffee maker but no coffee and not even a microwave. I didn't want a kitchenette but if there is one in my room I expect something! Location is not nice nor is the view Far too expensive and not a 4*. I rarely complain about a hotel because you get what you pay for. However I suggest either spending another £20 or going for a lovely 3* somewhere else. It's not a nightmare hotel so if you have booked it's not going to be horrible, just if you have a choice ... Go elsewhere
Heating system was too bad !! very cold...
the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
nice large room (studio)
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
It was close to my working place. Not easily accessible to do anything fun.
Staff were very friendly and helpful. Free WiFi was an advantage, however it kept cutting out. Sky News, and BBC World English TV channels. Shops and supermarket only a short drive away, and a McDs right opposite. Free WiFi signal kept dropping. Nothing much in walking distance, so need a car there.
Access to public transport (esp. metro) was limited.
Excellent initial greeting and subsequent attendance. The only failing of the staff was at the first nights meal when our order was "lost" causing us to wait 40 minutes for our main course, and that only after asking. this was made up for on the following night with an excellent meal. Other than this minor failing there was VERY little to critcise My shoulders are two feet wide and an additional pillow would have been welcome, but not available
Convenient location (for private family reasons). Front desk staff. Small, dingy room. Lack of ventilation. Tiny TV. Plastic cups. Definitely not value for money.
The staff The shower
there was a smoking lounge that was good, also i had a smoking bedroom which i prefer. The hotel was convenient for where i was visiting and the parking was ideal the wireless internet did not let me e mail from outlook
The hotel was promoted as having excellent public transportation to the Ahoy Center. That was totally misleading. Bus service was poorly marked, infrequent and ended at 20 hours (for a jazz concert that ends at midnight). The hotel staff was totally unprepared to provide accurate and easy to follow information about public transportation to a major event. The afternoon food service was very poor, with little attention to customers and dirty dishes left on tables in the lounge for hours. In general the desk staff in the afternoon when we arrived were surly and unhelpful. The following morning, the staff was helpful and courteous.