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Heating system was too bad !! very cold...
nice large room (studio)
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
It's hardly a 4* my room was clearly a 1960s council flat. Which I assume is what the building once was. The decor was cold and a bit weird. Kitchenette had NOTHING just a cold metal work top and a sink. A coffee maker but no coffee and not even a microwave. I didn't want a kitchenette but if there is one in my room I expect something! Location is not nice nor is the view Far too expensive and not a 4*. I rarely complain about a hotel because you get what you pay for. However I suggest either spending another £20 or going for a lovely 3* somewhere else. It's not a nightmare hotel so if you have booked it's not going to be horrible, just if you have a choice ... Go elsewhere
the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
The staff were very attentive and helpful.
Very comfortable room, relaxed atmosphere
It was close to the casino & a nice hotel A little pricey
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
The staff are excellent. The rooms are old,... needs major upgrade.
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
Nice & modern. Bit minimalistic but all things you need in a room. Cool late night bar. I wasn't convinced about the flatscreen TV within the mirror so you couldn't turn it. Parking is extra but they give you a discount as it gets pricey very quickly.
Very stylish hotel. Futuristic. TV in the mirror. Nice!! Excellent breakfast. They even make omelets. This is rare in Europe. Super great staff. Friendly, very helpful. Parking expensive. Even though the hotel does give a discount.
Amenities, Nespresso machine were good! TV was very strange. And function of 'Smart TV'(?) didn't work. They didn't give a full detail of method for 'Smart TV' operation. Even remote control didn't work well.
I feel back in the good old times and it gave me a warm impression. no complaints
great experience to stay on the famous ship.rooms where really nice with lots of space. location
bedroom (clean, tidy, good atmosphere); breakfast, lunch, dinner (all very good); total atmosphere on the boat was good
We eat in the Lido Cafe Style Restraunt and also the Ala-Cart more upmarket Restaurant onboard and enjoy them both and the value they offered...
The food and room were excellant!! the querkyness of the place was a great +. A little out of the way, but taxis were on hand. FAB++++ Did not really see Many staff, apart from reception to ask questions to
nice accomodation, but very expensive food and drink onboard and a quite remote location some distance from the centre. remote location and the high cost of onboard food and drink.
historic ambiance interior rooms are confined, in my opinion
Room was fantastic and room service excellent. Would go again
Great location and good connection to public transport Bathroom was rather small
Views from all areas Swivel chairs in water bar too fast after a few drinks!
The Staff were the kind I would happily employ and had great temperaments suitable to the `Industry. Good position for Museums and a quick ride to Theaters. Beds too soft and ended up with a backache.Pillows too thin for comfort of neck. Smart tap design in bathroom was difficult to decipher re bath or shower etc until shown and no signage or directions to tell you how to use them. Design upmarket utilitarian and found anywhere. Usual expensive mini bars and snacks.
The hotel was very good value, the rooms were well kept and the staff were very frienly.
We loved the view at the town and the harbour from the 13. etage. The breakfast was good, but expensive. The room was excellent.
Very loud, no alternative room available, under renovation, no fitness area.
Swimming pool and sauna/steamroom were excellent, and free internet access very useful. Easy to find and accessible to tram and metro. Breakfast was expensive.
Location. Breakfast good. Style of rooms was not that I excepted. Whole floor carpet was awful, totally different style than other things. Excepted also more from SPA: No private rooms for changing clothes. No bath jacket + shoes at room.
Perfect view from the 12th floor. Nice bar, good service. Cool room.
Hotel could not have been better, a little bit out of the centre of Rotterdam but that's why we chose it - very close to the Feyernoord football stadium (a football match was the reason for our trip) and a couple of minutes drive off the motorway. Our stay could not have been better. The staff were also excellent, so was the free car parking which was in plentiful supply! Not really. It was aimed at business people judging by the location but there were mainly tourists when we were there. Maybe an outdoor play area would have been useful however there was free use of games inc Playstation and some childrens toys.
Accommodating staff, modern classy hotel, superb breakfast, inexpensive bar convenient for city break.
Close to where I had my appointment. Breakfast intake done by not very friendly Asian female person. Let her start with a smile in the morning.
good breakfast beds and other room furniture not really up to date for 4 star hotel
comfort, nice environment, free parking and good breakfast
Hotel clean with nice lobby and staff very helpful. Breakfast was excellent Prices of drinks in minibar too expensive
............. the staff dont have answers for alot of my question . so far away from the central . noisy most of the time .
Conveniently located near Erasmus University, and bus stop is right in front. I was offered upgrade (superior > executive) at EUR25/night upon C/I, which included free minibar w/ Nespresso & mineral water, bath lobe, slippers, broadband access (upgrade from wifi), and high floor (less noise and better view), which I though was a good deal. Room was spacious, nice and clean. Comfy firm mattress. Breakfast was offered at two levels, EUR 9.50 for continental, or EUR 19 for buffet (many choices of meat/cheese/pastries/juice, enough for consecutive stay). 'Breakfast included' rate meant buffet. Dinner was good, with enough selection of glass wines, a little pricey though. No other restaurants nearby, except for on-campus HOT SPAR and food court.
close to the centrum, easy to find when we had breakfast on Monday morning, the personeel were already cleaning the tables around and preparing them for lunch. We felt like we are disturbing them... (we were in time for the breakfast)...
nothing special normal
It was convenient. Closing time of kitchen - 22:30h.
Central location. Near the train station and near several bars/cafes
One of the worst rooms I have ever stayed - very depressing. Lighting was awful as was furniture. Why such a big room (defined 'suite') if over half is just empty space? It looked like a prison cell.
The rooms were spacious, clean and very comfortable We didnt take the breakfast which was a little expensive when our party was 6 people. I think yours should be inclusive of breakfast
great location,nice bathroom cleanliness of my room,view to the backside,wifi with charge
Very central location. Next to de Bijenkorf. The room itself is al little bit out-dated. Curtains are a greyish white instead of white. Bed is not the newest of beds. But for the price ok.
very elegant, new and hip room interior design. Impressive bathroom. Very clean. Central position. Good breakfast also a bit expensive for the quality. noise from street
Your women personal, very receptive, kind and nice. The position of hotel is in a very nice town area. Is not possible to have something for eat after 11 PM. Fun from toilette is working continously with high noise.
Location, price, bar, availability of lifts
Room was nice, not small, extra pillows, mini-bar, some magazines, bathtub (not a shower) in the bathroom.
well located in the centre of the city
very good location not being able to open the windows
Easy Tram access to Train Station, Service staff attentive to my needs, Quiet rooms, availability of Internet in lobby
Great location - just next to the metro station, and in walking distance from the shopping area, museums and restaurants, 10 min walk from the central station. Very convenient. Car parking seems expensive, but compared to the prices in the city, it's a bargain :) Lovely view from the hotel room of the Rotterdam panorama. Room was clean, comfy beds. Plus in the lobby there was a screen with train information - very handy. The sauna was not hot enough :(
Perfect location, large, cosy rooms, nice balconies and very friendly and helpful staff. Excellent value for money.
Ease of access to Rotterdam Central, great restuarants nearby and warm confortable rooms and services
the hotel is near at the shopping centre and musea.
clean, comfort, cordial staff
A wonderful meal, a comfy bed The room was a little too hot and with the window open, we suffered from mosquito bites
Room layout Breakfast reception and area layout could be improved
Close to airport, good size rooms very modern and clean. Very good staff
The breakfast was terrific and staff very helpful
Good access for the airport Room looking a little tired with redecoration necessary to one wall where there seemed to be some structural problem.
The hotel itself is great and is very modern and the breakfast is excellent. The hotel is literally an airport hotel as it very close to the airport but it is not close to the centre. To go to the centre you'd have to catch a 15 -20 min bus (the bus stop is minutes way from the hotel) which costs 2.50 Euro pp one way.
Free parking, 24h reception Dirty rooms. No cleaning during stay. It takes a lot of time to check in/out.
The airport shuttle bus did not start early enough for my flight departure
good meal, comfortable room Poor quality towels rather worn and rather small!
Relax with peace and quiet in comfort nope
Worked and shopped not really
if you like one night in the hospithal incl hospithal beth this is the best place in town
the hotel offered a spacious room with a special design. the location was perfect for our activity in the cruise terminal. bar was closed to early
The hotel reflects in a fantastic way the early 20th century atmosphere. It's nice to see how the actual requirements for comfort have been matched with the originality and look of the building dating from around 1910. It's worse visiting the hotel as well as the great looking restaurant. Well done.
The "funky" nature of the room design; it retained an atmosphere in keeping with it's past. I couldn't get a meal until 8.30pm so had to eat elsewhere; residents should be able to eat when they want to.
It took me back to the times when passengers (including inmigrants) used it as the main cruise and passenger terminal (old and nice). I liked it in general
Sense of history in this old building set close to shore. Great shower
the ambiance is wonderful. we stayed there the night before a cruise with the Holland America Line and as everything inside of this hotel reminds you of the former HAL it was wonderful to stay there. although the hotel has an elevator in the hotel, the hotel entrance it is not suitcase-friendly. It could be that we have missed the elevator outside the hotel but if that is the case this facility is not clearly mentioned.
The hotel is like a film set, very special. Staff are polite and helpful, a rare thing today.
Spacy rooms, pleasant restaurant environment service in restaurant is poor. Staff is not watching clients.
A fabulous resturant with friendly and attentive service, great atmosphere Nothing
Old style of hotel Could not open the window (just doesn't work), also no possibility to make a tea in the room - should pay for room service
Very helpful staff and we were pleased to stay there
Free parking, Huge bed, Bathroom. Ideal place to stay when visiting Blijdorp zoo. Luxurious room for 100 EUR. Sheets were stained although the rest of the room was clean, Breakfast was not included and expensive , so we didn't eat there. Hotel is very huge building, not very romantic place to eat. We had to pay a warranty of 50 EUR when we checked in, and they "forgot" to tell us. When I saw the receipt of my VISA, I had to ask what this 50 EUR is for.
Very comfortable and clean hotel. Delicious breakfast and very friendly service.
Everything Brand New. Staff very keen to please. Will definitely use again next time in Rotterdam Everything was perfect
modern, clean locked room window, strange smells, bar area
It was a very espacious hotel, the rooms (bathroom and sleeping area), the restaurant, the hall,... Very nice staff and professional. Food (diner and breakfast) was excellent. I cannot say anything, maybe if they had a swimming-pool, could be the perfect hotel of the area :)
comfortable bed limited parking possibilities
Hotel staff are quite friendly and a great assist on info about getting around town Not at all! Rather I regret that I had to leave too soon! the info on distance from the Schipol airport on the web should be more accurate though.
great restaurant, great staff, great room! more for groups, and a bit out of the way of the city, but there is a bus stop right in front of the hotel.
Spacious rooms, good quality furniture and comfortable beds, modern design, excellent breakfast, professional service and sufficient free parking near the hotel Welcome pack in the room with coffee/tea did not contain the coffee and tea.
Interesting, large room It may be design, but totally impractical. For example, there is an Ipod in the room, but no coffeemaker. Bathtub in the middle of the room. etc. The windows don't open. The bed is, even for my taste, extremely soft. Unpleasant smell in the hallway.
Friendly staff, comfortable beds, excellent food
Very friendly staff, interesting surrounding area (near main river, interesting architecture), cool design shower Some small problems with stained cushions, no phone in the room, window can't be opened, so airco only. 30 min walk from downtown (but subway and tram nearby).
Very hip, attractive, fun design hotel. Beautiful, upscale restaurant. Easy street parking (pay) in front of hotel (in a quiet industrial area that might appeal to car thieves at night, though). Fun, friendly staff (though you may have to hunt one down to check in.) Overall, recommended for the design angle, rather than comfort or practicality. Unfortunately, some form without function. No work desk in room, and the internet jack is next to the bed, rather than near the only flat surface (in my room) you'd be likely to use in place of a desk. Bath tub in room (room 320) might be tricky if you're sharing a room, depending on the dynamics. 15-20 minute walk to center, though there is a tram close by.
its just to eat and sleep no other facilities at the hotel
The concept of the hotel is attractive. Breakfast was good. Details are not ok in the hotel: finishings in the room (no lamps, stains on the floor, Ipod not working, Bose system not working), shower flooding all into the room, projector missing and reparation works badly done.
Really nice: real friendly staff, big bath, double shower, good internet connection, the free iPod on loan, and the big box of DVD's to watch on the beamer. It was very nice: we'll come back A window would have been nice, and a peg to hang your towel from before you go into the shower.
pefect reception late at night lack of light by the bed and desk
The nice design
Excellent bed Small bathroom,no cupboards,not very comfortable.Bathroom ventilator was very noisy and disturbing the whole night.No possibility to open the windows.
thanks to the central location of the hotel we were able to visit Rotterdam's city centre by walking The lightening of the room did not allow us to read at night
Staff on reception are always courteous and helpful. They speak good English. Pleasant rooms. Good breakfast. Convenience for parking. Ease of access from motorways into the centre of Rotterdam Rooms are getting to the point when they need refurbishing.
Good location, friendly staff, clean room - it was what i needed for this short stay. Asked to have shower cleaned - the water didn't flow properly and stayed in the tub but it was never fixed.
the friendliness of the staff, the free internet, and the good location of the hotel. the rooms were not clean, with stains on the carpet and housekeeping was not thorough.
The location is good, free internet is good, it is quiet some good restaurants near by. The water kept going off, the room was dirty, the fridge didnt work, our room wasnt being serviced, the staff did not care when i complained, the sink was blocked so we had to move rooms.
Close location to Blaak station Breakfast was very expensive
The comfort of the hotel is always good, the staff is always courteous and helpful and the location is excellent with plenty of places to eat within a very short distance. The breakfast is good and the breakfast room very pleasant. Other than the housekeeping staff probably needs to be inspected more often to make sure that the bathrooms are kept clean, especially the tiled walls, there is nothing to comment on.
Very comfortable bed and friendly staff
central position, high quality hotel at good rate. small bathroom with only a shower cubicle.
location room size, small shower, very soft bed
Very simple room, not even a minibar inside, hardly enogh for 3 stars
The staff was very helpful offering advice about what to see and how to get there. Public transportation is only a 5 minute walk from the hotel. If available, try to book a room with the 17 foot ceiling. Warm water falling from the shower head 17 feet above is almost like taking a shower in a tropical rain storm.
Location - it was close to the office (i was on business trip), but also close to the city if you want to dine somewhere nice (>10 min by car). Staff was very friendly. I had a car and parked on the street front of the hotel with no cost. The mini bar is very pricy, so you should bring your own drinks with you if you do not like the tap water.
The energetic, enthusiastic staff. They offered their services at the slightest moment they could be of help.
Excellent hotel, with outstandingly friendly and helpful staff. Perhaps the best hotel staff I have come across - and I have travelled a lot over many years.
Very nice hotel.
Hotel look, Staff
Beautiful hotel very nice even better then the pictures of it
I appreciate very much the kindness of the hotel 's staff and the hotel generally. The city is probably the last place of Holland to be visited. Not too nice people around the city....
Wonderful staff and room. Great price. Quiet area of town. I could relax and work without noise. Incredibly comfortable bed. The location was a little ways from the main part of town but the metro can have you there in 5 minutes or less. The metro was easy to use.