Would you like to save as your currency permanently or for this visit only?
Stayed for 5 nights. Had food at every restaurant practically in he hotel, each one better than the other. The pool and the facilities were exceptional. They had a superman at the pool deck - think his name was Sam. Everything eas exceltional but he was very courteous and took extra care of our 9 year and ensured he loved the pool and the hotel.
Hotel cleanliness, beautiful decor, waterfront Staff attitudes toward customers, specifically in Valet. They made crude comments and gestures behind the backs of other guests. Also staff attitudes toward business, like they didn't want to be there and didn't mind showing it.
The Grand Beach had it all, great service, great food, great beach, great location. Beautiful huge room with everything I needed in great condition and so clean, I can still feel the white carpet on my bare feet. It rained a little, other than that , perfect, I would go there again, or everytime I went to Miami beach.
The rooms were clean, it's a 4:00 check in but I got to the hotel at 11:00am and they had one ready and had no problem getting us in the room. I had the partial ocean view which was nice. Beds were comfortable. The pool was nice the access to the beach was convenient. I didn't like the fact that as much as you pay to stay that nothing was complementary. The food and drinks were overly expensive but you're in Miami everything will be expensive. No microwave in the hotel at all. I didn't care for the $100/per night deposit but they refund it fairly quickly after your stay if nothing is wrong with your room. The resort fees are deducted the last day of your stay. The women's lobby bathroom always smelled. The elevators were slow. One time getting on I was almost stuck in one had it not been for someone prying the doors open.
Location, rooms, ocean front. Noise in room when a/c came on. Didn't get fixed before we left. 35 dollar a day valet parking.
The Help wa exotic The Help was exotic. The language barrier was hard to overcome. We spent 2 hours by the front desk upon arrival. They lost our reservation. We had a terrible experience. But the dis comp us on alcoholic drink
My stay at GBH was wonderful. The rooms were spacious and clean, the staff was friendly and the hotels backyard was Miami Beach.. What more could you ask for? I didn't like the $20/day resort fee that wasn't included in the overall price and the fact that they charge $100 per night on your credit card at time of check in- in the case there are damages to the room.. Although you do get your money back upon check out if all is fine.
Grand beach hotel is a very beautiful hotel located on Collins ave with direct access to the beach. They have two pool and two hot tubs on the ground floor, but we really enjoyed the pool and hot tubs on the 7th floor rooftop. The hotel is great for families or groups as it affords the ability to join adjacent rooms. The continental breakfast is pretty expensive at $25 and doesn't hold much value at $25.
Great location, right on the beach, nice big bright rooms, comfortable need and sofa in the room, 2 huge TV in room, heated pool for chilly days, non heated pool for hot days. Really family friendly, delicious breakfast, Good kids menu. The pillows are way too big and stiff.
Location was good. Room was good. Rooms had dirty floor. Moldy bathroom ceiling. The iron made an iron stain in my clothes. I tried calling manager several times, no answer and no call back even after leaving a few messages.
3 pools, 1 adult, 1 all heated, 1 all cool games for kids to play near pool pool was super shaded with palmtrees rooms were clean rooms with balcony have 2 full bathrooms w/ showers easy access to beach from pool constant towel service as needed 2 beach chairs w/ umbrella at beach comes with room rate 24 hr food room service gelato in the lobby entire staff (valet, bell, front desk, pool deck) were super friendly & attentive room rate a little pricey food by pool was OK, could be better valet took a little long for car to arrive, but overall OK
The location of the property was awesome. Food options were limited and expensive.
GRAND BEACH HOTEL IS A GREAT HOTEL WITH A GREAT STAFF..... THE ROOMS ARE GREAT WITH 2 FULL BATHS AND THE VIEWS ARE TO DIE FOR...... THEY DON'T TELL YOU ALL THE HIDDEN FEES UNTIL ARRIVAL
The lobby of the hotel Rude staff, charging for the Minni Bar every after paying for hotel. Old tv that didnt work.
View and staff That I couldn't stay longer
Liked cleanliness and large rooms
that they "upgraded" me to a room for my inconvenience. The upgraded room was a so shitty and out dated the bathroom with black and white tiles looked like a black and white checker board ,, the room looked haunted ,,, the toilet was running all night long ,,, you couldn't flush the toilet ,, and it was just not worth the money!!!!
My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.
the hotel is right on the beach the spacious room the dining rooms with the ocean view location in mid each is much quieter and private the coffee shop the price of the hotel was a decent value for what we got especially for miami the service was pretty good although staff maybe could have been a little happier and more pleasant towards vacationers beautiful lobby the dining options too much air sent in lobby but everyone is doing that the shower head sucked, no light in shower area no jacuzzi which seems to be common among hotels here there was no place to hook up smart phone to play music (this should be standard for a place like this.
The convenience to the beach. Staff friendlyness and helpfulness. The price was very reasonable, the hotel structure and arts are beautiful. The hotel needs a renovation ASAP, the pool was extremely too small for the amount of people staying at the resort, they need to build more pools and perhaps a few hot tubs. The water front restaurant and bars needs renovation, cleanliness and more variety on drinks and food.
Nothing!!! Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!
I would to stay in next building that's much batter than this resort Everything
View, No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!
The nice and relaxing environment
I appreciated the staff upfront. The breakfast was great! The view was awesome. Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.
It was new The hotel hosted an event at the pool all day Saturday which meant it was closed to hotel guests. Relaxing and drinking poolside was not an option but one we had counted on and paid for. Management should have mentioned the event when our reservations were booked, alerted us at check-in or made an appropriate accommodation. We expected better.
The room was nice and clean. The people were friendly. The pools were nice. The beach was great. Room: We had requested an ocean view room with a patio. We were not given any options. The room# was 534. It was on the side of the building facing west so our main view was the hotel rooms on the other side. There was just a sliver of ocean view. If I were to go again I would insist on a room facing East and much higher up. Noise: Music from the restaurant was loud and started at 10:00 p.m. and continued until 4:30 in the morning. Extra Charges: There was a $150 charge extra per night which will be allegedly refunded. the parking was $40 per night. The taxes are a killer.So for two nights at a quoted rate of $260 per night, instead of being $520 turned out to be $729.
Pool and beach are the best part of this hotel. Rooms facing Collins are loud. Traffic noise is awful.
Staff was upbeat,sincerely friendly at every encounter,made for a pleasant stay! Short staffed at breakfast,and lunch,no interest in trying dinner,menus bland, quality subpar,kitchen glitches everyday,restaurant is weakest link in the hotel.
Room, Beach pool No coffee Long wait for breakfast in restaurant Lack of soundproof walls -noisy elevator
Clean, chic, comfortable rooms, lovely pool, friendly staff and convenient location
My stay at Thompson was very satisfactory. Everybody smiled and greeted us everywhere without making us uncomfortable or being too friendly. It was a quiet and relaxing stay that I very much anticipated, and I was glad that I chose Thompson for my first visit to Miami Beach! Some items in the fridge were gone, which I happened to find out while using it to store some food, but it was immediately taken care of as soon as we called the front desk to notify it. All in all, great experience!
The was excellent, especially the pool staff, Joe was excellent. Check in was a breeze and we were upgraded to a king suite. The location is great and quiet/peaceful. Was charged for two luxury beach chairs when we had two local friends join us for about and hour at the beach. The hotel could pay more attention to the cleanliness of the pools and common areas. Small details matter and considering the size of the hotel it would not be difficult to keep spotless.
Nice place with excellent happy hour. Front desk service was very poor, I was kept waiting at time of my check-out while the front desk manager( never acknowledging my presence) was talking to a couple at great length about the best restaurants in town and other possible points of interest, all the while the concierge sitting at her desk directly behind us had nothing to do, finally after about ten minutes another front desk manager came out to assist me. I also did not like the $19 " hotel fee" for pool towels I did not ask for or use! When I politely asked to have the charge removed I was gruffly told "No". All the above left a bad taste in my mouth as I departed on what otherwise was an overall positive experience.
It was quiet & tranquil. Enjoyed watching the few wedding ceremonies. Hotel staff cordial & efficient. Breakfast by the pool was enjoyable. Size of hotel just right cozy & understated rooms were comfortable we had small size rooms when we arrived & when we requested larger rooms they accommodated us. Would recommended to our friends. Cannot recall that there was anything we did not like about the service or the hotel.
Room's view was gorgeous. Tiki bar and pool were hopping and service was attentive. Beds were fulls and not queens so me, my wife and daughter were cramped. We were told facilities and services were 24 hours but pool area was a dark ghost town after 9 pm while neighboring hotels were jumping. $37 a day for parking was very high.
My stay at the Palms Resort felt like being in paradise! All services and facilities were exceptional. The check in [front desk] staff was not the friendliest. The staff person told me that my reservations were made by HotelBeds and that the room preference was not guaranteed when reservations were made through 3rd party sites. I asked to speak with a manager and was told that the person was on a short break. The manager never spoke to me, however I was given the double room per the reservation.
I adored the pool and beach area.... Just spectacular! Very relaxing! The rooms were nice. However, the first room they put us in smelled of mildew. Then they said they didn't have any other rooms to move is to. When I started freaking out, they found us a new room that was much better. Everything else was amazing! Great spa! Overall I would stay again!
Great location, beautiful grounds, great food! A little pricey, but everything is in Miami Beach
Close to the beach and spa is nice. The rooms are cramped but nicely furnished. I am an experienced business and leisure traveler. I've stayed at over 250 hotels all over the world and I have never experienced such poor customer service from the front lobby employees. They seemed to purposely not want to accommodate any request. I would never want to stay here again even though I liked other aspects of the hotel.
The hotel was beautiful. The grounds lovely and the complimentary chair massage a plus. I didn't like the 19 dollar daily fee tacked on to your bill.
Very friendly staff, licate one block away from a beatiful beach Valet parking fee 36 dollars
The customer service was great and very comfortable beds Just a lil out the way from south beach had to take a lot of car services
A friend and I came to Hotel Croydon for an extended girls weekend and to run the Miami Half Marathon. It was such a great experience! The staff is friendly, the rooms are gorgeous, and the beach access is so convenient. We booked through Kayak which saved us some money - it was such a great value. I highly recommend this hotel for couples, friends, and families. One thing to take note of... the hotel shuttle came to the airport to pick us up on the hour. This is an automatic thing - they come every hour on the hour. However, when you're using the shuttle to come back to airport you MUST schedule first with the front desk. We found out the hard way that it wasn't an automatic pick up and had to jump in a cab very quickly.
I like it when I received my car after 50 minutes so that I could get to my meeting. I liked it when I left the unapologetic staff who just shrugged when I wonder why my car hadn't arrived after I had properly followed their recommendation that I call 25 minutes early to get my car...it took 50. I liked it when I left the counter at check out after explaining that my linen STUNK of BLEACH . I COULD BARELY SLEEP THE STENCH OF BLEACH ON ALL OF THE LINEN WAS SO STRONG. I FOLLOWED THE RECOMMENDED PROCEDURE OF CALLING 25 MINUTES EARLY TO GET MY CAR AT CHECK OUT. IT TOOK 50 TO ARRIVE AND I ALMOST MISSED MY MEETING. THE ROOM WAS SMALL, OVER PRICED NO VANITY NOT EVEN A LUGGAGE RACK AND THOSE IRRITATING WIRE HANGGERS YOU CAN REMOVE WHEN YOU ARE TRYING TO HANG CLOTHES, IN THIS CASE WHILE WEDGED IN THE CORNER OF THIS TINY $500 ROOM. THE LOCATION WAS PROPOSED AS NORMALLY COSTING $1000 PER NIGHT. I ONLY CHOSE IT BECAUSE OF PROXIMITY TO A MEETING. THE LOBBY WAS EQYAL TO A POOR QUALITY HIGHWAY MOTEL.
My wife and I were able to celebrate our anniversary in warm sunny Miami. I booked the hotel on Kayak.com due to the good reviews and value. We were not disappointed. The room was very clean and decorated so well. The accommodations were outstanding. The Tavern restaurant was amazing, we ate there twice. The staff goes above and beyond to make you feel welcome. I'd reccomend this place to anyone wanting a great experience with close proximity to the beach. The thermostat didn't seem to work. We finally figured out that we had to continuously turn on the fan to cool the room because it was set to 80. maybe it's a Miami thing to have warm rooms but we're from Ohio where we keep our summer thermostat around 65.
Older hotel has been nicely renovated. Staff inattentive, service poor. Called for the car from valet, requesting to be notified when it was available. After waiting nearly an hour, went to front desk and discovered the car had been waiting for 20 minutes. Specifically asked at check-in if resort charge would be added to bill, and was told no, it was included in pre-paid reservation. In spite of this assurance, chage was added at check out. Front desk can not provide itemized charges on folio at check out, only give a total charge. Food in restaurant was OK, but service poor. Waited 10 minutes for coffee on Saturday morning, and were told our server was "in the bathroom". WAY more information than I needed. Used glasses in room were not replaced during our stay. Ovewrall, VERY dissapointing.
Everything valet $36
The staff is amazing and was really helpful.
I liked the hotel in every aspect. I will definitely come again... Valet parking...a bit too expensive and longish wait....
I liked everything about this place. It's very clean, the location is just across the road from the beach and the staff were all very nice.
Overall positive experience with quality of the rooms, restaurant, housekeeping and staff attitudes Front desk definitively provided erroneous information regarding the shuttle to the airport forcing us to pay for transportation that was supposed to be included; staff seemed to have different awareness of hotel policies leading us to believe training is inadequate
Amazing location, beautiful balcony and loved all the pools! Wish there was a adult only pool
Staff was very friendly, courteous and accomodating, food and drinks were delicious. The beds were so comfortable that I did not want to get up. The convenient access to the beach was great, as well as the beach chair amenity, twas welcomed! Due to the inconveniences my sister, cousins and I were given complimentary tickets for drinks and breakfast. Some staff were not truthful when faced with conflicting situations, which led to a lot of unwanted and unnessary aggravation, and wasted time. A lot of renovation was, and still is taking place, which also added to 2 of 4 elevators being unaccessible. Thus waiting for the elevator was a task. And getting on the elevator was another task, then getting to your room or the lobby was another task in itself. Had I known about the renovation that I was not told about, I would have booked another hotel. The room was not a replica of the luxurious room that was pictured. The refrigerator was not working, thank God I did not have my kids with me.
Eden Roc's resort is nice. The private beach and pools are the best part of the hotel. Cabana restaurant was also good - but, they don't serve brunch and stop serving breakfast at 11am (a little early if you're on vacation). The food is a bit over priced as well. It's a good place to bring your family. DONT STAY AT THIS HOTEL. WAIT UNTIL THEYVE FINISHED RENOVATING. The majority of the hotel is under construction. The entire lobby is closed off with white curtains due to the construction, leaving only the elevators and front desk assessable. The set-up makes the hotel dark and depressing. The decor is outdated. The staff at the front desk was not friendly at all. Most of all, the rooms in the main tower are NOT what you will expect them in a resort. We stayed in a deluxe king room and it was tiny! The view was terrible! If you're going to stay here you have to stay in the ocean view tower and don't be afraid to pay for the best rooms available: only then will your stay be worth your buck.
Canceled reservation with one day's notice.
Hotel Excelente tudo e perfeito vou voltar para ficar mais vezes
The valet and restaurants service was ok. It was dated. The sheets in the bed were torn up. The phone was dirty. The fridge was broken (found out about that after 200 in good spoiled ). There was some woman that I could only say was a pimp yelling and cursing on her cell phone. When we asked if she could be removed they told us that she brings them a lot of business and is there all of the time. The elevator was old and their food was disgusting. I would never even walk through that place again even after they renovate
Relaxed pool environment Service by staff was slow
The room's view of the ocean! Wow! The room's layout - bed, space, yuge bathroom, closets, room safe, fridge... perfect. The parking valet, bell staff and counter staff were on their game and made our entrance and getaway as easy as it can be. We will be back! Thanks Eden Roc.
The only issue was all the construction we were NOT warned about!!
Overall very good experience. Excellent location and service. Rooms are clean. Spa was lovely. Upper pool is under construction and spa pool in bad need of renovation. The beach facing bar/ restuarant will also be a huge amenity when open (in the spring?) but I missed having a second food option onsite and ended up going next door.
Right next to Fountainbleu. On the beach. Solid amenities. Nice bar scene at night. A little up from southbeach. Wish it was closer but you cant complain. Long walk to convenient stores
Renovations were taking place during my stay. It was extremely loud. Difficult to enjoy my room or time at the pool.
Loved the shower I would of liked to have drawers in the room.
Euro style, pleasing to the eye. Room was comfortable and we had everything we needed (except for one day when they failed to leave us bath towels). Food availability is a little lacking. We went up to the pool on the top level where we heard we might get lunch. Person shows up once in a while to take your order. Salads and sandwiches. Took a while for it to arrive. Breakfast buffet for $19 was fine. No restaurant in this hotel so you have to cast about the neighborhood for dinner. The bartender at the AC recommended an Italian place a block away that was very good: Cantina 27. And there are restaurants in the Miami Beach Edition hotel across the street. Can't speak to their quality/value. We did not use the TV so can't say anything about that.
Nice location to Miami beach, awesome roof top infinity pool but apparently anyone off the street can use it. Room floor was filthy, lots of dust balls around the edges and corners in the bathroom. Walk in Shower with no door has barely enough glass to keep water from splashing out to the rest of the bathroom floor. You get 2 complimentary bottles of water in the mini fridge, however the bottle cap seals were already broken, leading me to believe that they were refilled used bottles!
Everything perfect. Bathroom in the room - clean - great breakfast - garden and nice area outside to have breakfast - swimming pool - team very nice Not so many stores around - no more coffee and/or tea after 10am
Nothing fancy but clean and the beds are very good. Neat design, the location isn't bad, and it has a pool and a nice garden. The drink prices are very high
Cool hostel with pool and bar right next to the beach
Location near beach. Good breakfast. Rooms were well equipped, clean and beds were comfortable Noisy when bar is open Not so appropriate for family with small kids
The lobby and pool area are great. Friendly staff. I stayed in a women's quad and a woman's 8 bunk dorm. Both very clean and orderly. Could use some minor upgrades for the seating. Since it's so humid in Florida I would suggest mildew,resistant chairs. The ones they have now trap moisture and smell a little. This hostel is located directly across the street from the bus stop, beach and boardwalk which is an easy bike ride or walk down famous Collins Ave (hotel district). The hostel rents bikes - the first 2 hours are FREE). The free daily breakfast is excellent. Fresh fruit, pastries, assortment teas, cereal and oatmeal. More than enough to fill your belly and take some for the road. There is a restaurant on site but I didn't eat there. If your budget is tight and you need a decent friendly hostel near to everything (especially if you are on foot), stay here. The bathrooms in the women's quad need UPGRADING! They have old-fashioned tubs that catch grime and the drains look gross. The toilets and sinks are older. I also stayed in an 8-bed room and the bathrooms were much nicer. The lines at the front desk can be long since there are typically only 2 staff, BUT they are friendly so don't argue!
Only one thing was good: women from reception was very friendly and helpful Hotel is very very old, upper conditoner was leaking to our conditioner all the time (sometimes they tryed to fix this problem by puting a towel on it) and bathroom is really old and most things didnt worked well. breakfast musted to be untill 10.00 but at 09.20 usually was no coffee, restoran didnt work, pool bar also. the price for this hotel is too hight.
nice staff, nice environment. impossible to find a parking
Need more hearty breakfast
Best deal in Miami. Great staff, great pool, prime location. Broken Shaker is dope too.
What I liked about this hotel was that it was smack dab in between Miami Beach and and South Beach so it was close to the boardwalk if you wanted to walk to to the beaches or walk up or down Collins Ave, and the other thing I liked was that it was value for your money,only a block away there is a supermarket store on 27 and Collins and they also sell cuban meals which was very good and cheap....,I also liked the fact that when we came home at night from partying in south beach it was tranquil and a place of solace knowing you wouldn't have to deal with any noise pollution. Breakfast was okay it could be better.....
Location,beach and municipal transport really good polystyrene cups for the morning coffee.
I was impressed by the design of the hotels and its rooms as well as its restaurant.
Good Location and Beach access. The hotel is a bit older and there is too much construction going on in the building next to and across the street.
For a hotel right on Miami Beach, the Riu was surprisingly quiet. The bathroom didn't really have a door, just a frosted glass window that didn't totally close. Even though it was just me and my wife, the lack of privacy was weird. The room was definitely a little grungy, and smelled musty.
Beautiful place Expensive parking, if you staying in the hotel the parking shouldn't be so expensive
I was accommodated in every way. The staff was very friendly especially (Adrian) hope I spelled his name right. He was very attentive and a great bonus to the stay I didn't like that fact that you aren't allowed to use the fridge for personal items and we were locked out of our room before checkout
The ambience The noise! It was really noisy - needs new windows. It felt like all the outside noise was right in the room with me.
Adrian who is the bell hop was the nicest guy I have ever meet. Late check out upgraded us to a suite Cool art work the coffee was not good
The beach access and chairs/umbrella provided was a fantastic amenity. We were very comfortable and not overcrowded. The hotel was lovely and tastefully decorated, and we were comfortable in our room. The reception desk system is a mess. There is only room for one person at the desk, so we had to wait for nearly 30 minutes to check in. Checkout was the same. During checkin, there was no useful information given, like how the beach access worked, when checkout was, or other amenities of the hotel. We discovered the roof deck on our own. This was the most serious of what we considered to be operational problems - it was clear that some systems had not been thoughtfully considered. Why put hand towels in the toilet/shower area, and bath towels by the sink? Was the red tassel on the door to indicate DND? How would a guest know that? The hotel seems to be sorting out some hiccups. The restaurant is also a problem. There are no prices listed on the menu, and the bar selection is limited. Lunch for two, only two entrees and two mixed drinks, was over $100. The burger was more than $25, which is laughable. Had we known the price point, we would never had chosen to eat there and felt duped and unsatisfied by the experience. The restaurant is not a stand-alone destination and the prices should reflect that.
Parking is $55 per night. That is absurd.
Casa Claridge, like I stated in my title is practically a home away from home, except of course with the Beach being a block away. The amenities, staff and location are all top-notch. We needed an iron and ironing board as well as a crib for our infant daughter and at the drop of a dime, it was hauled up to our room. When you check-in, the complimentary champagne is a classy touch! Would definitely recommend. Cheers!! We would've like to have windows in the room, that Actually open and closed. Especially in the bathroom
They put me in a horrible hotel gale south beach How do you move someone that paid in full I have never heard of such a thing I am sure they never looked at the hotel they put me at
Excellent staff + good value + good beach access + great location Thin walls (could easily hear people next door) + hard bed
We were welcomed by amazing staff including Chris who helped us become familiarized with the city! The private beach was only a 2 minute walk and restraints were about 5-10min walking distance. I would recommend an uber if you want to go further south because it ranged only $5-$7 a ride. Last, my favorite part of the hotel was the canope room! Very relaxing environment for anybody to get work done or even conversation. Would recommend to a friend
We chose Casa Claridge because they support local artists and have a great display of artwork. The rooms are very comfortable, too.
access to Faena beach. adorable rooftop terrace and clean beautiful room
Michael, from the staff was excellent and attentive, and personable. All staff was very nice and welcoming but Michael, went above and beyond in the morning for us! Very cute hotel, rooms were clean, decor was beautiful loved inside and outside of hotel. Rooms were very spacious for two friends! No pool, but did provide towels and beach chairs, and because I arrived late at night we didn't get our complimentary drinks upon arrival.
Our rooms were not available when we arrived. They had been sold. It was late at night. We waited over a half an hour before we were even acknowledged. We had to insist on rebooking us to an equivalent hotel. The process was a disaster and caused us to stay up until almost 2:30 AM. We had to negotiate with the new hotel at check out, to avoid additional charges. Hilton finally covered the expense.
Really chic rooms, almost like a W. Helpful front desk staff. Great restaurant. Generally cool and stylish design (unlike most other Hilton). Outside the front desk and the beach staff, service is a total mess. We couldn't get soap in our bathroom after calling twice, staff in restaurant forgets orders and is not attentive.
Brand new hotel. Beautiful views from the balcony. Great beach. Valet damaged my brand new camaro. Management was indifferent. They didn't believe that it was the valet because I had driven away after checkout.(valet had the door opened as I approached the car after checking out and they closed it when I got in) About five mins later I pulled over to get something out of my trunk and saw that the driver side door had been badly scratched. I immediately returned to the hotel and filled out paperwork to file a claim. Management was supposed to contact me after reviewing the camaras...and I've heard nothing. I would not recommend this hotel to anyone...sorry but I would expect a hotel like this to treat their patrons better.
loved everything about it the view walking distance from the beach happy hour great staff and helpful bathroom lighting was incredible
Great location, we had direct access to the beach. The staff was excellent, specifically Ricky he was a great help. Overall great hotel I would definitely recommend it to anyone.
I absolutely loved the beach being right behind the hotel. It was wonderful to just relax on the beach. The staff was amazing, especially Oscar, he was so wonderful! The staff was great and very accommodating It was a bit pricy for the valet (38$) and the resort fee (20$) I didn't like how expensive it was for a drink. Like seriously 6$ for a soda?!?
The hotel looked like it had recently been renovated and everything was fresh and modern. The bedding and pillows were very comfortable and the bath towels were soft and nice and large. It was very nice being right on the beach. Oscar and Lesmar at the beach were very friendly & attentive. I had a long wait to check in, only 1 person doing check-in. The resort fee of $20 per day didn't include umbrella at the beach; and the fee is even added on for check out day when you have to be out by noon. Drinks were so expensive and not even very good. Also expensive valet per day charge.
Liked the beach, beach chairs. Having to pay a resort fee on top of expensive room rates. Having to pay $19.00 for an umbrella. Did not clean one of the rooms one day. Asked for extra towels, did not get them. Drinks were expensive & could not taste the alcohol. Buffet breakfast expensive $25.00
We loved that Soho Beach House had everything we wanted. The best food in Miami is there. We left only once for a meal in 4 days and we never do that. The staff is attentive without being snobby. The beach is more narrow where the hotel is located. It was not a huge deal because we enjoyed the pool(s) more.
Everything. Couldn't open the windows. They gave out straws with every glass of liquid. The breakfast baked goods were disappointing. Not enough recycling locations. The ice from the hallway machine tasted strange. They accepted a doubled tip at our first meal. (Miami includes the tip.) (Would not have used ac if windows had opened.) And just to say I assume that when these issues are taken care of the prices will rise beyond my reach. Boo hoo!!!!!!!!!
everything i liked it was good no
My daughter spent hours in the heated pool - it had a nice small hotel ambience with good service. Our view of the local parking garage could have been better.
Rooms are noisy Lots of sound /noise transmission from floor above
Very nice and well designed rooms and common areas. No frills, stylistic design. Great bed. Liked the hotel very much. Parking is available at $19 and close to the hotel. Beach is close, Ocean Drive is half an hour walk (or take the bus for a small fee).
The staff was all extremely friendly, helpful and wanted to make your stay the best. The hotel seemed clean, modern, and quirky (darn I say, tropical hipster)! We were able to pay for a spot in the parking lot which allowed us access to come and go as we pleased. it was very close to the beach and boardwalk which was a nice treat. The breakfast was expensive like most places, but they didn't restock things and they were suppose to come around to offer drinks and after 20 minutes of everyone else getting drinks I finally had to flag someone down from coffee. Also, the downside to smaller hotels...thinner walls!
Close locations to the beach and away from South Beach, so no late night parties.
The staff is outstanding,very helpful and pleasant. The rooms are too small,both the bedroom and the bath room. There is not room for a chair even! Maybe there is room for one or two chairs outside the room? It would be possible outside my room (30101)
We were given a less catherogry room than resderved.
Clean well decorated rooms. Quiet at night. Great value for the money with all the amenities that you will need. Resort fee but all hotels in the area have it. At least it's reasonable. Wifi could be faster.
Close to beach Not a hotel for a family of 4. I should have asked for a double bed room.
Close to the Beach + Very friendly Staff A bit noisy
Front desk people and valet very polite... ...Other people working there, not so much. If you are a Hotel employee of no matter what you do, you have to make all the guest comfortable. Let them ride the elevator first for example, or let them go first through the hallway (specially if the guest has suitcases or bags), don't try to cut them off.
Location Poor customer service, first room they gave us was dirty. Staff seemed tat they didn't care
The staff at front desk n bartender victor Housekeeping is horrible they don't clean your room they just straighten it up. I had to tell one of the ladies to clean the toilet just don't flush it and the majority of them don't speak English so they never understand what you're asking tgem