Miami Beach hotels near Lincoln Road

I was charged twice for my staying and although I've contacted the site several times and it's been three weeks I still couldn't get my money back

Staff, location Not up to Ritz standards! More like a motel

Didn't replace toiletries in the bathroom. Sheets were very rough.

Hotel facilities were nice and it was right near the beach. Desk staff was a little condescending and not very friendly.

It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.

My wife and I booked this hotel through Kayak's partner Getaroom in late October. The South Beach hotels were generally booked for New Years Eve, so we were happy to have a confirmed reservation. When we arrived at the hotel in New Years Eve, we were told by the front desk staff member that it reservation didn't exist. We looked up or confirmation and confirmed that we had prepaid via credit card. The hotel staff did they could not honor our reservation as they had no rooms available and they take no responsibility for mistakes made by third party booking agencies. They recommended we try elsewhere, so my wife called other hotels and I ran around trying to find a room. We called Getaroom three times and we put in endless hold each time as they struggled with the same problem. They finally found the glitch which turned out to be a misspelling of our last name as "Wppd" instead of "Wood." No apology from the hotel or Getaroom for two hours of frantic searching for another hotel. The hotel itself was nice but lacking in staffing and amenities. Cleanliness was OK. The pool and hot tub were overrun by kids and postadolecents. Location was amazing and we were able to walk to New Years Eve celebrations in South Beach.

The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.

Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.

Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.

Nothing Air broke 2 nights terrible service terrible crowd and the TV was broken my whole stay. Everyday is have to complain about it and nothing was done. When I asked for at least a night or 2 free because of the inconvenience I was denied

Location Room size was extremely small and the maid service was pretty slow--I had to ask twice to get the room cleaned. We checked out four days early and changed hotels.

Nothing. We booked 6 nights, but leaved the hotel immediatly the next morning. All! Awful reception/blankets on the receptiontable; painting works; looked like a caserne! Old, bad smelling;

The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.

It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel

I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.

They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night

Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.

The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.

I liked the smell of the lobby and it brought back memories for me when this was one of the coolest spots to stay in Miami Beach. It has definitely lost that X factor. Everything feels dingy and not kept up. Checking in was the longest process I have ever been through aNd the girl seemed nervous. Maybe she was new, but it was over and over the same information and had multiple cards for all kinds of things, unlike any check in experience I have had before. Seems like they get stiffed by other guests a lot before. The security are constantly checking if you are staying there and annoying...definitely have decided to hire less than personable staff in general. One of the front desk girls when handing me the final bill, held it out to me without looking at me as if passing on to the next task, CUSTOMER SERVICE 101! Treat each guest as if they are the only person in your world at that moment and look them in the eye with a smile. In general, the whole world has lost this touch, but you would think a 300 a night hotel would still care about this. Finally made it to the beach chair area after being asked twice to show room key by security and then the beach chair guy wanted me to walk all the way back to his booth to check in instead of just taking care of me at my chair. When I refused and told him to take care of it, he kept calling me boss in a derogatory way like I was asking too much. Hire people that care and understand that the only reason they have a job is because of people like me choosing your hotel!! This is standard and not asking too much. I should have great things to say because they did all of this basic stuff and then decided to do more!! They all need help on how to treat guests. There was a blood stain on newly replaced linen in my room. They did an okay job of responding but it should have never happened!!! They only took off the resort fee and $50 and then didn't do it! Had to remind the people upon checkout and they acted like I was lying to them. The valet brought my car when I asked and left it in the rain and not under the overhang!!! What?!! When I asked him to bring it out of the rain his reply was that they were too busy and slapped me on the shoulder like I was his friend and gave me a dirty look like I was asking too much. hahaha I will never again recommend this hotel to anyone as I always have in the past. I'M GOING BACK TO AIRBNB WHEN I TRAVEL NOW. HOTELS LIKE THIS ARE COMMON NOW.

All around great staff Rooms are in need of a facelift. subpar wedding DJ's at the pool, bring earplugs. Sloppy Sunday crowd.

The hotel was in a good location and included beach chairs with the rooms. There was loud music playing at the restaurant next door 24 hours a day, the staff was disorganized and assigned us a room that already had people staying in it. The rooms keys NEVER worked, we had to get new keys at least 7 times during our stay. The rooms were tiny and the ac didn't seem to work. There wasn't a bathroom fan so it got muggy in the room after every shower. There is no easy way to get ice at all. It was just very disorganized and inconvenient.

The facilitiy was good, although bedroom was too dark, beds good comfortable. Location Amazing, customer service intermediate. Some employees were tough. The downstairs pool was great, but needs a bar. Overall good

Location Employed, Very small room No clean

I usually enjoy this hotel an any other from their group, but i will not use the South Beach group anymore. My car was damaged while under the care of their valet service. The car presented in a way that would hide the damages from us when it was time to pick it up.