Miami Beach hotels in City Center

Cons: The restaurants, while good, were never packed. Not much of a scene or bustle here.

Cons: Jessica the Reservations Manager is rude and unprofessional. Very pricey and on top of that they hold over $400 you never spent on your card..RIDICULOUS!

Cons: It took 50 min to get my car. I was told it was because of "shift change". I asked for the manager to call but they never did. Unreliable Internet. I was unable to connect.

Cons: There was a party there that didn't stop until 1am. Carpet wasn't laid correctly and had many humps to trip you up sometimes. Bed was on a wooden box frame with sharp corners that stuck out far enough to leave a few marks on your shins.

Cons: The first 2 rooms they tried to put us in were IN the stairwell. We read reviews that the hotel will put people in those rooms. It was VERY frustrating but they did end up moving us to a normal room on the 3rd trip down to the front desk.

Cons: Small rooms, rude staff and slow service, no hot tub, overpriced food, really annoying/small bathroom and closet, no Wi-Fi which was supposedly free and included, minimal outlets, ridiculous $19 daily service charge, slow elevator, lots of ongoing renovations with hammering early in the morning.

Cons: Hard to sleep due to people partying. Good part the hotel doesn't tolerate . Security is ready to help.

Cons: Everything was perfect.

Cons: Didn't like that our room was on the stairway but it worked out because we had loud music and we didn't disturb the neighbors.

Cons: Air broke 2 nights terrible service terrible crowd and the TV was broken my whole stay. Everyday is have to complain about it and nothing was done. When I asked for at least a night or 2 free because of the inconvenience I was denied

Cons: No ice machine and restrictions from bringing on outside food and drink

Cons: One of the pools were being reconstructed, but there wasn't a notice about it anywhere on the site. Should've gave guest a discount. Very disappointed

Cons: The hotel was still under reconstruction so elevators were slow. And they automatically added tips on the bill which seemed to be a Miami habit.

Cons: The staff was deceiving, unwilling to help and provided the overall worst hotel experience i have ever encountered. The hotel valet staff informed me that I could leave my car parked in front for a few hours while i went to eat dinner and when I returned my car was towed. I tried to explain this to the staff as well last the managers Alvaro Diaz and Gregory Capella. They both informed me that there was nothing they could do. Even though they admitted that the valet may have given me the wrong information, there was nothing they were willing to do to rectify the situation. $281 and hours later i was able to retrieve my vehicle back. The tow company informed me that it was the hotel that called them to have the car towed and they do this all the time! I would never recommend this hotel to anyone simply based off the poor customer service and lack of training of the staff and management. They truly do NOT care about their guests or accommodating to any of their guests needs. I am currently pursuing legal action to be reimbursed for my tow, cab, time and expenses due to their error. There are plenty of choices of places to stay on Miami Beach and I would NOT recommend this one even if they are offering a better price at the time.

Cons: This was such a horrible experience. The rooms are gross, they look nothing like the photos. The hotel staff has horrible horrible attitudes. No-one is willing to help you. The hotel is not a 4 star, I would probably consider it about a 1. Please do not waste your money, there are so so many other places in Miami that are so much nicer.

Cons: The expensive valet took forever. Rooms and amenities were mediocre... not worth the money you pay for this hotel.

Cons: Had some mold in my shower in an otherwise spotless room. Had two awful experiences in the cafe. Both times the person on duty forgot about me. Had to chase him up for a beer I ordered 20 minutes prior with my meal. Another time, he left me sitting for 15 minutes without attending to me. He only had 2 tables on both occasions. Despite these bad experiences I have to say that this was just ONE person... All the other staff, including the manager, were outstanding !!!

Cons: Not up to Ritz standards! More like a motel

Cons: The Spa experience was ok, Massage for a deep tissue was weak. The Sauna was not on, I turned it on but should be preheated for guests or what good is it. For $440 for 2 - 50 minutes massages I expect more.

Cons: I was charged twice for my staying and although I've contacted the site several times and it's been three weeks I still couldn't get my money back

Cons: At $400 a night, the view was horrible. The balcony felt like I was in some dump as I had to duck to look outside to the city and Fountainbleu was much cheaper and much much better with all the same services and more along with the same service...which was good.

Cons: Cleaning of the room

Cons: The room had big stains on the carpet & it was not well maintained or cleaned.

Cons: The way of the travel world now appears to be to charge little bits (or more) for every little thing, this was no exception.

Cons: I can't quite say it was a true 5 star experience in terms of appearance and for the premium price. But again, a lot better than the other hotels around.

Cons: The facilities need maintenance. Particularly the pool area. Broken tiles and the bottom of the pool was chopping off in at least one large area. The bathroom also could use some maintenance. The vanity top had a chopper out of it and theme leftist was rusting in areas.

Cons: The lobby decor. Also, no coffee shop.

Cons: Completely apathetic staff, disorganized and chaotic dining area. No one really in charge. Despite multiple attempts to speak to the manager, the mgr never came. I'd rather burn my money or throw it away than give it to an establishment such as this.

Cons: Room, service, elevator was broken

Cons: - price too high - very very small rooms - pillows didn't have cover under the sheets and the pillow was yellow and smelled terrible -- but for the second I tried it felt amazing! - room was pretty clean, not spotless clean (some hairs on the shower)

Cons: A tad more customer oriented...Landed and wanted to take a shower and the shower gel bottle was empty and would have to wait until normal business hours for it to get replenished....bathroom sink only scolding hot water and my kid got burned while trying to brush her teeth.

Cons: No view, overcrowded due to spring break, and the grounds could have been a bit cleaner.

Cons: Nothing really.. I suppose that it would have been nice to have in room coffee, but that's a WPP.

Cons: The view that not infront the ocean is so bad. Two windows to the bildung next to.

Cons: The walls are pretty thin and noise can be an issue.

Cons: Parking was $60 per 24 hours.You can park and the Miami garage across the street for $35. We have a strange smell in our room at times.

Cons: Everything feels dingy and not kept up. Checking in was the longest process I have ever been through aNd the girl seemed nervous. Maybe she was new, but it was over and over the same information and had multiple cards for all kinds of things, unlike any check in experience I have had before. Seems like they get stiffed by other guests a lot before. The security are constantly checking if you are staying there and annoying...definitely have decided to hire less than personable staff in general. One of the front desk girls when handing me the final bill, held it out to me without looking at me as if passing on to the next task, CUSTOMER SERVICE 101! Treat each guest as if they are the only person in your world at that moment and look them in the eye with a smile. In general, the whole world has lost this touch, but you would think a 300 a night hotel would still care about this. Finally made it to the beach chair area after being asked twice to show room key by security and then the beach chair guy wanted me to walk all the way back to his booth to check in instead of just taking care of me at my chair. When I refused and told him to take care of it, he kept calling me boss in a derogatory way like I was asking too much. Hire people that care and understand that the only reason they have a job is because of people like me choosing your hotel!! This is standard and not asking too much. I should have great things to say because they did all of this basic stuff and then decided to do more!! They all need help on how to treat guests. There was a blood stain on newly replaced linen in my room. They did an okay job of responding but it should have never happened!!! They only took off the resort fee and $50 and then didn't do it! Had to remind the people upon checkout and they acted like I was lying to them. The valet brought my car when I asked and left it in the rain and not under the overhang!!! What?!! When I asked him to bring it out of the rain his reply was that they were too busy and slapped me on the shoulder like I was his friend and gave me a dirty look like I was asking too much. hahaha I will never again recommend this hotel to anyone as I always have in the past. I'M GOING BACK TO AIRBNB WHEN I TRAVEL NOW. HOTELS LIKE THIS ARE COMMON NOW.

Cons: Rooms are in need of a facelift. subpar wedding DJ's at the pool, bring earplugs. Sloppy Sunday crowd.

Cons: Rooms were a bit dated. I had a pool side bungalow (#1) and the downstairs was just wasted space. Didn't even have a couch!

Cons: Rooms need updating. Improve the gym equipment

Cons: Food Shows very poorly, everything seems worn and in need of replacement

Cons: The service at the pool wasn't great could be a lot better.

Cons: The check in process was strange. We were told that they were sold out of the room category and we would be upgraded for one night and then had to move. We went back the next day and since I guess we were prepaid they tried to give us a handicapped room and was told this was the only one available. We had an argument with front desk manage Sandra and after three tries we got a room overlooking the parking lot that was acceptable.

Cons: This hotel is the equivalent of a two star hotel at best. Save your money and go elsewhere

Cons: Old bed , not comfortable

Cons: Our building was getting ready for shut down for renovations, wish we knew about it in advance but not a big deal, just a matter of optionality for rooms and extended stay.

Cons: The hotel signage is terrible for a place that makes that much money and is located on south beach. Why is that an issue here? There are multiple buildings with no parking anywhere around them and surrounded by a difficult two-lane road. The building that has the more obvious sign (shown in the picture) isn't even the building you check in at, or will likely stay. When I called trying to get assistance, the woman on the phone had a one inch fuse before I could hear her try to pass me off to somebody. She thought she was muffling the phone well enough but I could hear her telling the gentleman there how stupid I must be. They kept insisting there was a man outside, which there was nobody anywhere and she kept giving me terrible directions leading me in circles around there building as I tried to avoid letting the cars line up behind me. Finally, a gentleman I could only assume was the one she was speaking to came out and frankly spoke to me like I must be an idiot, pointing at the building aggressively yelling "Do you not see that black and white sign we are telling you about? Just use your eyes and look. This is the riviera!" in a tone that suggested I'm a child who has been crying in the back seat of his car for an hour. I didn't even feel up to letting him know they don't know left from right and he was pointing at the complete opposite of where they were guiding me on the phone. It then turned out my only option for parking was to pay $40 a night for valet. Only other option is a nearby garage for $35 a night. That is the ONLY parking option if you are driving; so budget for it. There is also a $20 hotel fee added as well. I thought the hotel fee was... Well, the rate. I had never been so frustrated by a hotel before actually even getting checked in. When expressing my discontent to the gentleman checking me in, he said he would give me a better room, which meant a room with more space and an obstacle course to the phone I needed to get to so I could ask why he though that I (checking in alone on a business trip) needed to trade the one king size bed I reserved for two smaller beds. They finally put me in the room I reserved and the bed was great besides my pillows smelling like wet towels. Let me tell you, the views of the destroyed and dilapidated buildings that just about every window comes with were great. They give you two iPod radios that have first generation plugs, so don't expect to listen to music on them. The tv had no hdmi plug to let you supplement their terrible basic cable package. Half the channels on their directory didn't work. But the fridge was stocked with overprice booze. I felt like I wasted my money and could have paid half as much for twice the experience almost anywhere else. Are there worse places? Obviously. But I would never recommend this hotel to anybody. If I was on vacation and not business, my trip would have been ruined by how short they fell of how decent they look online.

Cons: Valet parking is very convenient, but expensive.

Cons: Restaurant prices were extremely expensive.