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The hotel was very clean and in an excellent location. My husband and I went to Beale Street and had a lot of fun. The people at the Peabody hotel in Memphis were extremely nice. We will definately come again. I enjoyed the hearing the history of the ducks and loved seeing them walk down the red carpet. I give y'all excellent ratings. Thanks for a wonderful stay! I had nothing bad to comment on the Peabody Hotel in Memphis.
I did not like the ( service fee ) I was charged . I know that where ever we go, I will ask about this hidden fee & if they have this fee I will not tip any of the help due to the fact I'm already paying it with the xtra fee their employer charged me
Clean, great location and really enjoyed the personality of the staff and the property. One of a kind.
Always love the service and romantic atmosphere with piano playing in the lobby.
Great location. I remember going to the Peabody with my grandparents when I was a child and it's a classic. Loved motion sensor lights below the bedside tables to help direct me at night. Nice room, in general. I attempted to check in at 3:15. First, there was no record of my stay for that night . . . they had me booked for Sunday instead of Saturday. This may not be the hotel's fault. The staff was nice and they fixed it, but then I had to wait THREE hours to get in my room. I had somewhere to be, so this involved leaving my luggage on a cart in the hotel and hoping for the best. I was pretty miffed. I complained when I was in the lobby bar getting a drink, though, and the nice server (manager?) took care of my bar tab, so that was nice. Apparently it was an overbooked weekend. It was definitely chaotic.
Traditional rooms and bathrooms are very small for the price paid...
Very central and convenient location - many historical sites, restaurants and bars walkable from the hotel Awful service all around - room service, cleaning staff, lobby bar, etc. All provided VERY slow service (i.e., did not turn over our room until almost 8pm at night, never provided clean towels despite calling twice, room service took almost 2 hours despite being told it would be less than an hour). Repeatedly told incorrect or wrong information (i.e., asked about where to buy a tshirt that we saw in a case in the lobby and was told the store doesn't exist, even though it's around the corner from the hotel, was told check out was 11am but it's 12pm)
Nothing We booked our stay 8 months ago when we arrived at 11 pm we called to tell them we would be late we even payed a Peabody hotel town car to pick us up at a train we were told they did not have our room we had all are needed info from our booking 3 people checked in beside us while we waited 20 minutes to talk to manager we were called to back room and treated like we did something wrong one person in lobby even said wonder what they did manager was rude and over bearing tried to tell us we were rude because we did not want to go to another hotel but we had to it was 11 pm we found out from desk clerk at this hotel that the Peabody has a common habit of over booking and sending us away with 8 month ahead booking the people who got rooms at same time we checked in were part of a group shame on you Peabody for your treatment of guest! What makes it worse is you do it all the time
We were there during the holiday season & the lobby was so beautifully decorated with a huge Christmas tree, gingerbread village, & holiday singers. The room was very quiet, clean, comfortable. The bathroom however is TINY. You literally have to straddle the toilet to use the makeup mirror. The staff was super friendly. The sit down restaurant off the lobby was absolutely delicious & very reasonably priced. My only disappointment was that I had made my reservations months ago & others in our party who had made reservations directly with the hotel last minute, got a holiday deal which was much cheaper & included breakfast.
The staff at check in were wonderful. I was told during check in that breakfast was included in the rate and when I checked out I was charged. When questioning the charge the young lad behind the counter started arguing with me and blaming the charge on using a third party and was condescending.
Every single staff member was informed, diligent, kind and respectful. They all went out of their way to make out stay amazing! Loved everything!!
Our room was on the 10th floor, on the Mississippi River side of the hotel, so we have an absolutely FABULOUS view of the sunset on the river. It was phenomenal. We were celebrating my mother's 80th birthday. Everything at the hotel and all the employees with whom we came in contact at the hotel were wonderful. It was a perfect weekend.
The Madison is beautiful. The staff are very friendly. The rooms are spacious and very clean. The bar has excellent food and drinks. The bed was quite uncomfortable.
I guess the headline says it. The service was exceptionally cordial, which is more a statement on the times we live in, where a friendly greeting is no longer guaranteed in the service industry. The room was clean and spacious. The location was good, too. Only there one night, so can't say more.
The room was very spacious and comfortable there was no parking for the hotel, and when we checked in there was nobody at the front desk a bell boy had to go find someone for us
Stayed in the presidential suite due to a complimentary upgrade. Very romantic settings with dimming lights, round bed, music speakers. Great honor/wet bar with every refreshment you need. We loved it!!
The website is deceiving--makes this hotel look very nice. Too low class. For the price of ---- it was not worth it. The location did not appear to be safe; I was scared staying there. The TV had very limited channels. I would not stay there again.
The location is within walking distance to Beale St. Sun Studios and Auto Zone ballpark. Easy access to the interstate and short driving distance to eateries, drug stores or banks. Parking was an issue since the hotel uses it's lot for event parking. Went out and there wasn't a parking space when I returned.
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Nice room in downtown Memphis. Parking lot partygoers arguing after midnight kept me awake.
cold a/c, nice small hotel in the big city you don't see that often. right across from autozone park so it was an easy commute. free parking also would stay again.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Nice place, good location, clean room, decent price.
This guest did not leave comments about this hotel.
Location The appearance was just average if not slightly below my expectations. We also had a problem with ants in the bathroom. My son threw out some food and literally hundreds of ants made a path into the wastepaper basket in the bathroom.
The location was the best thing. This is the most basic hotel you could stay in for 2 stars. The room was clean but no phone and no do not disturb sign. The cleaning lady knocked on my door both mornings before I was up. I just want the bare minimum in a hotel, they couldn't do that.
Located close to Beale Street and the Peabody Hotel Price was high for what you got.
Breakfast was great! Breakfast staff was friendly. Rooms were very spacious! Gym was nice & machines had TVs for use. Room floor was rather gross with set-in stains. TV was standard-def... why would I order PPV? Front desk staff left something to be desired. Cleaners would change towels after requesting they not be changed (trying to stay green)
First opened my room door and was slammed with a disgusting BO smell that lingered in the room the whole time. Told the valet to not take my truck, just running up to room to grab something real quick. Come back down and my truck is gone, with the valet guy saying he didn't take it and didn't know where it was. Then said he didn't have the keys either. You've got to be kidding me!! He finally got ahold of one of his coworkers, who had went ahead and parked it anyway. Then had to wait longer for them to go back and get it.
The hotel is really quite. This hotel is in walking distance from the downtown attractions. It also has the street car and bus line right in front of it. Which is a plus if you don't want to walk. Overall the experience is was good. There is no pool, but the two hotels next doors has a pool. I don't know if this hotel has worked out something with those two hotels so that the guest from theor hotel can use the pools or not, but when I asked about the pool the front desk clerk said we don't have one but the hotels next door do. I didn't bother to check to see if I could use their pool. The parking at this hotel can be horrible at times because the lot appears to be used by all three hotels. Parking is $12 a night regardless if you do self park or valet parking. I recommend doing the self park because during my stay I notice that most of the valet parking people from either hotels were young people. Most of the time they were always running to get someone car when the parking lot was in walking distance. A few times I did see them parking someone car it took them a while to park it correctly in the spot. Maybe it's just me but I have issues with someone rushing to get my car or having trouble parking it. So that is why I recommend doing the self park.
My Parents and I stayed here for one week and we absolutely loved it!!...There is nothing negative in my opinion,fantastic location beautiful rooms/view and Hotel staff always greeted you with a smile.I Would recommend this Hotel to anyone. Hi to Roshanda and Meaghan ,two of the staff working at Reception.
The location was great, right next to Beale street. Staff was very friendly and helpfull. Rooms were clean. no
I enjoyed the location; right next to Beale Street The breakfast was aweful. Powdered eggs. If you enjoy cereal and milk or toast or waffles you are fine.
Room was great, right near the Baseball and Basketball stadiums, many attractions literally 2 mins away, like Beale St. Complimentry breakfast was even pretty good. Bit noisy because its so close to Beale St, but thats what you get for staying in your hotel instead of being at Beale St enjoying yourself!
Very Clean, great location, free internet access & complimentary breakfast were the highlights. It's wasn't so much the hotel's fault but the taxes were rediculous which I assume would be the same in all hotels in the area. Slugged 2 sets of taxes which amounted to over $25 a night.
Great location, good facilities & professional, helpful staff. Room was good sized and bed was comfy. Large bathroom was a definite plus. The breakfast selection could be a little better. Missed cold cuts. The hotel staff didn't notice my reservation request for a room in upper floor.
Nice hotel with a friendly staff, perfect located for every tourist
We were very happy with our room and enjoyed out stay. The fact that we were so close to Beale St was a plus.
The closet space in the room could be reconstructed to be more useful to the room.
There was a bed to sleep in. Room was kinda shabby to be on a Hilton Honors floor. Had to push very hard to get the bathroom door to latch. You could see through the thinly brushed coat of paint to see the previous color. Had to pay $25 a day for valet parking, I was told there was easy access on premises to my vehicle when I called to check and when we got there the parking was a block away, so going to the car to unload it after it being parked was not possible. I had to pay for valet but I had to go pick up my own car cause the valet there to retrieve your car couldn't drive a stick-shift, did I mention I had to PAY $25 A DAY WHEN I WAS DOING HALF OF SOMEONES JOB THAT I AM PAYING FOR THEM TO DO. Coffee was $10 a pot, and was for crap coffee. Breakfast offered was expensive but cheap food was used and tasted like government rations. I will never stay at a Hilton Hotel again unless its the only option.
Staff was friendly and proximity to Beale was great Room was small. Every movement on the bed sounded like you were jumping on it.
Friendly staff, accommodating, great customer service!! Cleanliness of rooms needs improvement, and bathrooms need a bit remodeling. Bathtub tile was dirty and old, fixtures were old, paint on door was peeling off.
Easy to get around. Food was good. Close to other restaurants No safe, or refrigerator
Mattress and linen was amazing! Best night's sleep I've had in a while! Getting in to valet park was a little crowded and had to wait but well worth the wait!
Great location. Nice hotel. Small double beds.
The location, the room was clean. The room was humid, also bathroom ceiling was peeling and had slight water damage. Items in room (lamps, etc), seemed to be placed there and didn't really have a function (lamp missing bulb, only obe night stand, etc). Also the decor and color choices made the room feel dated and unwelcoming.
The central location was nice, although it had its downsides. The staff was friendly. The location near Beal Street and across from Autozone Park meant that there was hardly a quiet moment during the night. The noisy drunk folks were not only outside making noise in the streets, but also inside the hotel. I asked for earplugs around 1am, but the hotel provided me with cheap headphones instead. If you stay here and would like to sleep, I'd recommend asking for a room away from the street.
I did not stay in this hotel because when I called the Doubletree on Oct 14, I was told I did not have a reservation and I never had one. I can only assume that the entire process was some sort of SCAM and i will NEVER use your service again. I have filed a complaint with American Express and I will make certain ALL of my friends know about this SCAM.
The price was reasonable, overall the hotel was clean and comfortable. There is a Friday's restaurant inside which makes for a nice option. The pool is small but clean and adequate. The front desk people were very helpful. The bathtub drain was clogged and slow to drain so one ended standing in quite a bit of sudsy water when showering. I did let them know at checkout; hopefully they fixed it for the next guests.
Great Location Super thin walls, could hear other rooms...
Good value. Close to where we needed to be. Very courteous staff. Nice breakfast layout.
Near to all attractions. Walkable to beal street. Very Clean and safe area. Hotel spotless clean. Very nice clerks on front desk. Hospitality gathering in the evening with free wine, beer and soft drinks and a food variety (very tasty). Spacious rooms with fully equiped kitchen. Would recommend this hotel to everybody
It is a 10 story Bldg & the elevator did not work nor was it being repaired. The pipes in the floor froze & the tub would not drain. I could not stay the second night due to not being able to take a shower & the hotel so far has refused to refund the parking or my room for the night I didn't stay. Very disappointed!!
Nothing Price was way too much for what it provided. The whole room felt dirty. I wish invtought a sleeping bag. The front desk attendant when I arrived could care less about customer service. The location was a weird one with plenty of gas stations and liquor stores that had riff raft everywhere. I did not feel safe at this motel. Stay away from this over priced hole.