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The staff was nice. The room was excellent. Took no time to check in and check out. The room was clean and exactly as it said it was when I booked it. The only thing I didn't like is the hallways and elevators were so warm, like they didn't have any air. Just made it uncomfortable. Specially when your about to walk out into 100 degree weather.
The cookies. Given towels without asking after staying for 2 days. Annoyed on being told at check-in that construction was actively happening. Being woken up by hammering and saws was not good. Property is old and dated. Showerhead wasn't working properly. Broken fixtures.
After placing us in a room that clearly had been smoked in before, the staff was quick to give us a new room free of smoke smell.
Black out blinds in the room and ear plugs are provided. Black out blinds don't block the edges and even with ear plugs the loud a/c kept us up all night!
Nice hotel. Location a bit out of the way and the restaurant was closed at 7:30pm. Had to eat in the grill, which wasn't great food but the person working there was very friendly. The next morning the restaurant opened at 6:30AM, I would've preferred 6, given my schedule. I had a dry biscuit and eggs--was offered more but was in a hurry--and again the staff was extremely friendly.
I found this hotel while in Memphis on Business... Everything from the staff to the room was phenominal. I would highly reccommend this hotel to anyone!
I could not find one negative during my stay. The staff, room, restaurant and lounge were wonderful. I would and have highly recommened this hotel to friends. 5-star for sure
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We had a suite with two double beds that were fairly comfortable . We were there Thursday evening through Sunday morning and had no housekeeping on Saturday despite being out of our room from 10:30 AM on. Almost ran ouit of toilet paper before we left!
very clean rooms, nice lounge & restraunt, excellent service,quiet location