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The cookies. Given towels without asking after staying for 2 days. Annoyed on being told at check-in that construction was actively happening. Being woken up by hammering and saws was not good. Property is old and dated. Showerhead wasn't working properly. Broken fixtures.
The location is great close to a strip mall. Trash under the bed upon arrival. I am a coffee drinker wish it could be better.
Everything was good especially the warm cookie! Quiet stay. The ice machine and drink machine didn't work. Had to go to the 3rd floor. Luckily, I had a bottle of water with me. This was on the 2nd floor where I had a room.
The staff was nice. The room was excellent. Took no time to check in and check out. The room was clean and exactly as it said it was when I booked it. The only thing I didn't like is the hallways and elevators were so warm, like they didn't have any air. Just made it uncomfortable. Specially when your about to walk out into 100 degree weather.
recently remodeled rooms, linens Good breakfast selection Room seemed quite small. Tiled floor immediately inside room was sticky to touch when we arrived.
Clean, good location, comfortable beds. Didn't have a refrigerator in the room.
Close to downtown and the 240 loop, so getting around town was easy. Just there for one night, needed a place to sleep. The room was fine but the lobby and hallways smelled like pesticide, they must have just sprayed
Black out blinds in the room and ear plugs are provided. Black out blinds don't block the edges and even with ear plugs the loud a/c kept us up all night!
location, convenience, clean, friendly
After placing us in a room that clearly had been smoked in before, the staff was quick to give us a new room free of smoke smell.
Hot breakfast bar was great. Rooms were very clean. Staff was friendly. No option to select "smoking or non smoking" room when reservation made. Only room available when we checked in was a smoking room. Although room was clean, it still smelled of smoke. It wasn't terrible, but being a non smoker, it was enough to notice.
I could not find one negative during my stay. The staff, room, restaurant and lounge were wonderful. I would and have highly recommened this hotel to friends. 5-star for sure
very clean rooms, nice lounge & restraunt, excellent service,quiet location
I found this hotel while in Memphis on Business... Everything from the staff to the room was phenominal. I would highly reccommend this hotel to anyone!
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We had a suite with two double beds that were fairly comfortable . We were there Thursday evening through Sunday morning and had no housekeeping on Saturday despite being out of our room from 10:30 AM on. Almost ran ouit of toilet paper before we left!
Everything, absolutely everything, exceeded expectations, especially the staff!
Nice hotel. Location a bit out of the way and the restaurant was closed at 7:30pm. Had to eat in the grill, which wasn't great food but the person working there was very friendly. The next morning the restaurant opened at 6:30AM, I would've preferred 6, given my schedule. I had a dry biscuit and eggs--was offered more but was in a hurry--and again the staff was extremely friendly.
The cleanliness, appearance and professionalism of the staff. The location was perfect, my daughter had a interview with University of Memphis which was a few blocks away. Nothing.
This hotel was a very pleasant surprise. We had a suite and the extra room was very nice. Bed was comfortable and nice linens. It was very clean and the staff was helpful. No