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Free wifi and USA Today. Reasonable bar and food prices. A little expensive.
Excellent from the valet parking, front desk personnel (who remembered our name), wait staff and all others. Location was ideal and could walk to most everything.
Staff was excellent. I booked the wrong room type and the helped me correct it immediately. Top notch customer service at the by the bellmen, and front desk.
Convenient to downtown and dining options. Top floor room air was very weak barely kept room at 75 degrees, the beds were very uncomfortable, and the breakfast options were over priced.
The place had just been through a natural disaster but you couldn't tell at all. Friendly staff and I brought my dogs, so the pet friendly policy was my favorite par. Pretty sure the band Phish was there nutty I can't say for certain. Definitely saw Chris Kuroda mulling about. Good times. More cowbell please.
The beds were amazingly comfortable! And the view was great We paid to to park in garage and the garage was full so we couldn't park in there
The staff is very friendly and go above and beyond. They are amazing at what they do. The hotel gift shop is very over priced. $5.50 for one water. There isn't anything to do other then the pool and the beach is 30 minutes away. Not too far but still have to get there especially if you choose not to rent a car and pay their $15 per day charge to park it there. Restaurant food is good, but limited selections. The entire hotel smelled like marijuana because the AST sorority girls were having an event there and were smoking all night in their rooms. Staff were very quick to try to stop it and spray the hallways and rooms. The event floors are very large and theres a lot of event rooms to choose from with a mail room up there and business center. Beautiful hotel, but expensive and kind of boring other then the bars inside because the location. Expensive necessities. Expensive parking. Restaurant menu is very limited. Walk way that goes through the hotel outside behind the restaurant I believe is where it's located, has no lighting. The Wifi sucks horribly. Constant disconnecting even the people that paid for extra wifi had problems.
The staff was very nice, and the room was very clean. they let us choose which view we wanted, and what floor we were on There wasn't anything really "special" about the hotel. I didn't appreciate having to pay for parking when I was already spending that much money per night. The food was overpriced for what it was - go to one of the restaurants in the landing and you will get better food for the same price.
Great location, great view, clean. Staff were all very nice and accommodating. Impressed with the recycling and conservation efforts throughout the hotel.
Professionalism from all front of the house staff. Pet friendly!!! Superb dine-in experience. Great room configuration with a view. Fitness center free weights and resistance machines were great. While I've always respected the Hyatt brand and been a guest several time I've been a long-time Marriott member because of the range, and availability, of brands they offer. I may need to reconsider my loyalty after this latest visit. I secured two rooms to accommodate my parents, sister, me and my wife after a very long day at the Mayo clinic. Turned out to be just what the "doctor ordered" for all parties. My wife encountered a front desk staff member with a poor attitude during the night shift around 3am. She observed the young lady interact with several guests in a way that indicated she clearly did not want to be there or be helpful.
The view was beautiful The comforters were old and dingy looking
Sheets and towels. Fast service even late at night. Asked for toothpaste and security girl was up in literally two minutes. The sliding glass door actually opened up for fresh air. Shower tub instead of walk-in. Sink didn't drain well.
The breakfast buffet was fantastic.
Nice spacious rooms. Very clean and tidy. Windows needs cleaning. Noise travels easily from other rooms. Night light in room would be nice. Lacks USB ports. Entry drive not very well marked.
The location was great. Rooms very comfortable, excellent room service. Friendly and helpful front desk staff. Parking, front entrance is a bit cramped.
Great hotel in a great location. Everyone was so friendly and helpful. The food in the restaurant was much better than expected from a hotel. The cocktail menu was fun and surprisingly creative. The rooms at the Omni were very clean and well appointed. The guys were great, but valet parking is just annoying.
Very pleasant to deal with, quick valet. All of the staff were very nice and respectful when dealing with customers. You felt as if they were all there to serve just you. Local points of interest aren't far at all either Everything was perfect
Only valet parking offered. The parking lot next to the hotel, which was not affiliated with Omni, was supposed to be $10/day max but we were charged $20 each morning when we were leaving the lot because "the time resets at midnight, therefore you are charged $10 till 12:00am and then $10 for this morning". The thermostat in our room did not work correctly. We reported it to the front desk, but upon our return to our room that evening we noticed that someone changed our fan setting from "auto" to "high" but the thermostat still did not read correctly and never cooled properly.
Welcome from the concierge Bathroom toilet was not clean
The only issue I had was that the front desk could not locate a key for the mini fridge so that we could use it.
The pool was closed
The location of the hotel was great since we came in town to see the Christmas tree lighting and boat parade. The room was set up nicely,enjoyed the large bathroom and flat screen tv We booked a handicap accessible room and were put in a regular deluxe room. The air conditioner froze at 1:00am and the maintenance man had to bring a fan to the room. The sheets on one of the beds had a huge dried blood stain. Requested a chair for the shower and it took 6 hours to get it. The cost of the items in the mini fridge are a joke $4.50 for a can of soda.
No helped is with our luggage when we arrived. Had to load, unload and wheel logguge cart ourselves. Someone's used razor left in shower. Used coffee cup in KIERIG machine. When leaving the next morning, there was a luggage valet guy and we were told that we HAD to use him instead of using the luggage cart ourselves. He loaded our luggage and took it outside, where he abandoned it on the curb and walked away. My fiancé was getting the car (we were instructed to park in next door lot instead of parking deck bc we were traveling with a kayak in top and was too big for garage heighth). While I'm standing by our luggage still sitting on rolling Cart outside of hotel, a valet guy pulls up a car then backs it up directly in front of me. I asked him if he could pull forward since my fiancé was pulling in right behind him. Instead of being helpful or moving the car, instead he just shrugged his shoulders and went to get another car. So we had to park on the other side and load all of our luggage ourselves (although plenty of staff seemed to be around except the actually luggage valet that we foolishly already gave a $15 tip too.! Very rude people here!
Bed was very comfortable, and room was clean. Wifi not included with room. Must pay $15 to use public parking or $20 for vallet. Water in shower never got hot.
Poor greeting upon entry. Was given a filthy room. Went back down for new room. Same thing. Another filthy room. 'X' came up to let me into the second room ('X' is really the staff person's name) and it was almost as bad as the first. 'X' told me to wait and someone would be back up. Wel, after standing up eating my dinner and waiting a total of 15 minutes I went back down stairs and left the hotel. The hotel still billed me even though after speaking with 'X' he said he couldn't waive the charges, but I got the fact the manager could and 'X' said they'd have charges removed. They didn't. American Express is working to fix a four night billed stayed from this miserable thing called a hotel. I didn't want to spend another minute there. I didn't like anything at all.
Super freindy and clean A little slow at check in but not to bad.
For the price of this hotel it was well worth it. A built in jacuzzi in the bath tub was an nice and interesting experience. Nothing looked like it needed any type of renuvation anytime soon. The breakfast is free but somewhat unorganized. They should just make it a buffet style. The servers wandering around trying to figure out who's order was taken and not taken was laughable. Many people's time was being wasted. It's as if they are trying something new and going through the phase where they are figuring out it doesn't work very well.
--Didn't know how to change card used for bill --Verbally gave wrong room #, then began to argue with customer about it --Gave a key to an occupied room
Great location for us: near to where I want and between Jacksonville and Beaches, with decent mall and eateries very near by. Opaque rate offered was very good. TV channels via Xfinity were quite good. Staff, esp. breakfast, seem to be eager and friendly. Facilities are getting aged with lack up maintenance. E.g.,: room carpet was old and wrinkled to a degree, my wife almost tripped several times. - Safety concern. (Work) Table is very small and inadequate. Small alarm clock was unplugged (for reason) resetting the time is near impossible. Complimentary Hot and Cold breakfast were very basic, compared to national chain brands, say Hamptons, HI Express, etc.
Didn't Jacuzzi didn't work, tub didn't hold water. Room never cleaned the whole time we stayed. When we arrived the A/c filter was caked up with dust and dirt and they didn't offer us to another room. They're maintenance guy wouldn't be in until next day so we had to sleep in that room with dirty air filter. The a/c struggled and the room was musty. After the filter was cleaned the a/c worked better. Lock on out side of door was in disarray. The second night lock wouldn't work had to have the cards redone. Breakfast was worse then I think prisoners in jail eat. We were asked in the morning hot or cold. We requested hot and the only question they asked was our room number. Other tables were given choices very little but they were asked. The food was rationed like they were going out of business. I could go on but this hotel ruined our family trip. I was sick feeling all day Sunday. I have requested a refund but there has been no assistance with this request.
Friendly staff, nice clean hotel.
I like the whole concept of this hotel but it really needs some attention paid to keeping it maintained. Seriously needs better quality pillows. Both lifts at pool and hot tub were not operable. In our room the only toiletries were 1 small size bar of soap and 1 lotion. Definitely glad I bring my own or would have had to go to a store. Just looked like management needs to pay more attention to the little things and or owners need to invest in a little tlc.
Neat and the staff are courteous. The so call hot breakfast was not so hot but cold. Limited menu.
The rooms where okay- the breakfast was awful. It was either hot or cold choices- and hardly enough to fill up a six year old. All the room service did was give us new towels.
Accomodations were nice although our room was canary yellow with no pictures on the walls and a lack of decorating. Thdy need to retrain thd cleaning crew as our room didnt look like it had been vacuumed at all. Overall, it was worth the price we paid. Lack of attention to housekeeping
That they charged me for a night stay after already paying my whole bill still haven't been refunded
The Dolphins in the waterfront The Landings, not your fault and our room was very damp. It felt like they just shampooed the carpet.
It was dirty. There was a crack in the ceiling with apparent water damage. The hotels in the area were sold out and guests left with no other options. Disappointing. Shouldn't even be allowed to have guests. Seems like their renovation has been going on for years.
The lobby is large and inviting. The rooms are a good size except for the bathroom. The bathroom is extremely small. The hallways are dark and musty. But when those renovations are done will be glad to stay there again.
Great location Hotel is very run down
We did not like that online photos showed renovated rooms while they put us in a non-renovated room.
location air conditioning units loud and old. carpets and bathrooms sub standard.
Will NEVER stay there again.
completely run-down, renovations going on, but not what we expected
Good location with hotel shuttle to Veterans Memorial Stadium for $6. once renovations are completed, could be a very nice hotel. Shower did not drain very quickly. I was standing ankle deep in water while taking a 10 min. shower. My view was of the roof and air conditioning units. Have to pay $10 to self park or $12 for valet parking per night.
Location When we got there the room had a moldy smell and it had a humidifier on like if the room had been flooded and recently dried. We complained and they acknowledged the smell and gave us another room ruby away, but my question is WHY put someone in that room in the first place? With plenty available rooms. That left a bitter taste in my mouth.
Location is awesome. Staff is great. Bar and restaurant were pretty good and convienient. Air conditioner worked but was extremely loud I would chug every 5 to 10 seconds and pull you out of sleep. Soon as at turned off you could get about 30 mins of sleep before it cut back on. One of the biggest weekends in Jacksonville for tailgating or people needing ice you would have thought they would have had more than one operational. I was on the 4th floor and had to go exploring and after checking 5 other broken ice machines I found one that worked. I didn't like the fact that I had to pay to self park. Why would you charge someone to park at your hotel that already paid to stay there? If your gonna charge $20 for parking probably should be all valet.
The view and location
Ease of proximity to concert events; Like being in the building with a major restaurant which is always first-class...Ruth Chris... Suggest you consider a shuttle bus (perhaps WITH a small pay rate) both "to and from" major concerts which happen quite often. That would be a perk for your hotel, and it it were a "reservation only" situation, then that would be fine...That would top having to hail a cab or other options which can be kind of stressful. Pass this idea on to their management please! Cal Duke St. Simons Island, Ga. 31522
Parking was chaos. And they make you pay to park at the hotel. Also no hot water in the morning
It was quiet Maid knocked on door at 10 am. Don't wake me up early.
We stayed a night before our cruise. The hotel offered a free shuttle from and to the airport. It also shuttled us around to a shopping center which included Wal-Mart, shopping centers such as Ross, Old Navy, ect. which was conveniently a mile and a half down the road. The front desk was very helpful, drivers very friendly, and overall a wonderful place to stay. Not to mention the price was awesome! The shuttle also shuttled us to the cruise port for a $16 round trip fee. Which was much cheaper than a taxi! No complaints at all.
Access to airport was key and room was sized for my quick stay shower head was poor
For the money, this was an excellent value. The room was very clean and staff was pleasant. Although the breakfast was a little on the skimpy side, I didn't mind one bit as I only paid $67 for the room including tax.
Close to airport and I-95 Breakfast was a disaster, little food like cereal, milk, and juice put out, people grabbing and cutting in line, only a couple of tables to sit at, and about 25 people trying to eat standing up and juggling cereal bowls back to their rooms in the elevator since there were not enough tables. No employees around to help monitor the chaos. Room was very noisy. I woke up several times to ask people in the hall to please be quiet. Upon arrival, I signed a promise not to smoke or bring a pet, but there was a dog barking all night in the room across the hall, and the family next door had their TV blasting all night, followed by slamming doors. Our bathroom had a smoke odor coming in the bathroom vent, so I think there were smokers in the other side of our room. Seemed more like a temporary residence, with no enforcement of rules.
Over priced! No refrigerator in the room, or ice maker on the second floor. Spartan but clean
The room was very clean and the staff was friendly. The hotel was close to the airport. Check-in was quick and easy and I was offered a complimentary bottle of water. Upon leaving I was offered a shuttle to the airport. There is an issue with the doors in this hotel. When someone lets their door close, it slams behind them. I was there about 8 hours and must've heard 100 doors slam. It was impossible to sleep over the noise. I even turned the air conditioner on the setting to run constantly in an attempt to block out the noise but it didn't help much. The juice in the juice (at breakfast) machine was warm and breakfast was overprocessed food. There were no close restaurants. There were no lamps in the room, only harsh, bright overhead lighting.
Comfortable bed. HBO. Quiet.
Location was great, a mile from the airport. The room was clean. Overall very impressed and wish we had our room for more than just one night. The room is small but we are used to that because we live in New York! Pretty sure that is to be expected though. Loved our stay
Bed was uncomfortable
Location The next morning after check out the three of us had a rash on our face. It could've been the detergent they used to wash sheets but other than that the stay was okay. Sink was clogged but staff quickly came to resolve problem.
Friendly staff. Clean rooms. 2 minutes from airport. No complaints
Free airport shuttle and parking while at airport
Almost nothing. There is a Waffle House in walking distance. No check in early unless you want to pay $25 extra. Even if they have a clean room waiting for you, no check in early. My son and I got there at 1pm, no check in early. We slept on their couch until they let get our room. Would not recommend. Only reason I'm back is because I had already paid for the room along with my cruise. Too bad staff can only do what Mgr says. Makes no sense to have room ready sitting empty. I understand if they had housekeeping to clean a room for you, but I was told by the staff my room was already cleaned, but I couldn't get in until 3pm. They weren't kidding.
Big comfortable bedroom hot showers
Overall it was a bad hotel. They are renovating and I'm sure more improvements will come. The staff were really good. Many restaurants are only a few miles away. As well as shopping. For the money you pay the value is good. The room was small but you are there to sleep. Slight musty smell in the room but it went away after running the air conditioning.
Room was very clean. Close to airport, we just needed to catch an early flight out the next morning, so it worked for us. Rate was okay for what it was, it definitely should not be more. Room was very very tiny. Towels were threadbare, they need to be thrown out and replaced.
I love the staff very professional and helpful....room weas clean but small The hotel was packed no where to park the cars was everywhere but other than that ill most defently be back
I didn't like anything! The extremely small rooms!
Waffle house in walking distance. I've already reviewed this hotel on my last stay. I'll just repeat that if you want to check in at 2:59pm, be ready to pay $25 early check in fee. Check in is at 3pm, not a second earlier.
Location was very close to where I needed to be. The room was the smallest I have ever seen. The bed was full size instead of Queen. No closet in the room. It was a shelf in the wall with no hangers on it. Towels were filthy. Wanted to check in at 2:25 when I arrived in town, but was told there is a $25 early checking fee for anytime before 3pm. Asked for a larger room and said it was an additional fee for changing rooms.
I HAD TO RE CLEAN MY BATHROOM AND THE AIR DID NOT WORK PROPERLY. I did not go to the front desk because for me it was OK. Not a fan of the air. But it was a hot night. The fan served its purpose
Plenty of outlets, very comfortable bed, very clean bathroom facilities, Needed another pillow or 2, 2 person/single bed with only 3 pillows, air conditioning was 3' away from bed
Clean room friendly service
Had a great two night stay close to major express way. My room was clean and staff was exceptional. I felt welcomed from the moment I walked in the door until the moment I left.
Staff was very accommodating! Room was very clean and comfy which was perfect, because I needed a nap! Wifi was down.
-The bed -The room -The location -Misinformed on booking - Rude representatives
I loved The fact that there was a bar on premises and that they had amazing food... The bar staff was awesome very helpful That the bar closed at 10 o'clock
Rooms and facilties were clean and smelled nice Hot shower Clean sheets and towels Nice lobby-clean Okay decor Nice and professional lobby/front desk staff Hot breakfast-food was typical cheap hotel food Breakfast food line was dirty-needed atttendant to clean and refresh food, spills eveywhere on tablecloth, line, etc. Not many choices for muffins, rolls, not very tasty-we elected to save our money for hot breakfast and eat out-better value Resturant decor and paint job was sloppy-paint spills all over tiles, wndows, etc.
The price and the room To much running in the halls
There were lots of little things that needed to be fixed. Lots of tiny eyesores like water fountains missing things, power strip on the pool deck, leaking water faucet, leaking something upstairs dropping on bathroom ceiling... Faucet dripped one cup of water an hour. Could hear all night. AC went out around 4am, hot room by 10 am.
My daughter couple bugs bite.
Our stay here was great, it was a clean and spacious room. The bed was comfortable and clean! They have a great policy in that you will be charged $200 if caught smoking in the room, so as you could imagine the room had no stinky smoke smell. Of course the room was the best experience but not to far was the continental breakfast provided with your stay, there was no need to upgrade to the full breakfast bar as the continental food was sufficient for a full hardy breakfast! Wifi was slow! Tried to watch Netflix but it kept freezing up!
Location Food, pool area was not cleaned daily, room cleanliness was sub-par. Not what was expected from a Ramada
room was clean and nicely appointed. The breakfast sucked big time. IE coffee bot empty, no bacon, food not very hot, although scrambled eggs were good. I was there at 9:00 Am (ends at 10:00 AM) and there should have been food available, especially the coffee dispenser level which should have been monitored regularly! They charge $6.99, however I received a free ticket for the breakfast at check in. Glad I did not pay for it! Did not sleep very well as I was situated near some mechanical room and keeping waking up from the noises it produced.
Great and responsive staff, location near some of the best food in Jax. Elevators were in poor repair with expired certifications, and the included breakfast was pretty disappointing.
Very nice location. They do not have microwaves.
Everything I needed was either provided already or within a phone call to the front desk. That I couldn't stay longer
Loved the modern feel The shower was slippery and the lighting isn't the best for doing makeup, but minimal in comparison to the overall experience
Rooms show obvious wear, and we're not clean. Spots/stains all over tile, cushion head boards scratched up, carpet stained. Sheets seemed clean enough.
I have stayed in numerous aloft hotels, this one was by far the poorest in cleanliness. I was uncomfortable walking around my room without shoes on.
With its problems it seems to have done a lot. It's staff is friendly and the food bar remained open during the power outage Last nights there I noticed the ware on the beds head board and than at night I noticed a coackroach. Might be due to the lights auto turning off every minute which as green as it is most pest are nocturnal.
online ane the pics suggest a hotel that is much nicer, the bed was very uncomfortable, wall paper was already coming up on the walls the room was rather small, didn't like the layout of the room, and the price I thought was way out of proportion to the hotel and location. I would never go back to another aloft hotel.
I would have loved to give a better rating, but power went off right after midnight, it was very hot could not get ice, I was hard to see to take a shower the next morning and there was no breakfast. I relize it was not there fault but I think they should have offered so sort of refund.
Cleanness and service Rooms on the outside doesn’t feel safe, about 3:00 am someone came and knock o our room door for two consecutive minutes banging on the door like crazy, we didn’t answer,, next time if they don’t have nothing inside the hotel ill cancel my reservation.
Openeess, secure facility for a family. The courtyard where the very nice pool area was would be great for a family. It is spread out, rooms are not on top of it. Aged interiors. Because I need silence to fall asleep, the older AC system wss not quiet with m enough for me. But I'm picky about noise.
If you want a good night sleep don't stay here. I checked in and while unpacking I heard lots of noises from nearby rooms so I decided to get another room in a different part of the hotel but didn't help at night the constant noises from doors slamming and having a comedy club on premises doesn't help with late night shows. So I had to check out early from lack of sleep and will never return or recommend this hotel.
It was our last day at the hotel and we had just finished breakfast. We stayed there with our four month old daughter. We left the hotel and drove away. We got to the target down the street and saw that my daughter had soiled her diaper up to her armpits. We raced (safely) back to the hotel (I of course introduced myself and said I was previously staying in the hotel) and i simply told them that my four month old had soiled her diaper horribly and I need to enter the room again to wash my baby in the tub. They understood completely and gave me the room key to my previous room. Even though this occurred before check out, my family and I were truly blessed by their helpful attitude. N/A
Nothing Bed was hard, couldn't control the air conditioning. It was either too cold or we had to turn it off to warm up. Then we got hot.
The AC Unit couldn't get the room cooler than 78 degrees. Even though the rooms are non smoking, people would just smoke right outside their room. This would result in rooms being filled with the stench of smoke. For a 5 month old and a woman who can't stand smoke to the point of vomiting we will not be staying at that Ramada inn again.
Nice lobby Room was unclean and smelled. Co-workers room worse than mine. They checked out to another hotel. Wish I had done the same.
Good location, breakfast buffet was good. ShowerHead was low and had some mold. Room smelled a little musty. The a/c had to run the whole time To keep the room cool.
Sat. night was very busy as there was comedy night...I could not finda parking place near my room.. After the show was over, I could move my car near the room. Otherwise, the stay was great.
Secure doors inside and outside. Security...felt very safe as a single woman there. Employees very nice. Rooms were very clean and accommodating. Nothing
This is not a hotel for humans. This is a farm for pigs !!
The facility was beautiful --grandson loved the billiards and work out room.Too bad we could not use the pool...very cold The restaurant--Garden was terrible---every thing was bad
very close to Wolfson's childrens hospital which was the reason for our stay. My wife is allergic to room spray and we called ahead to ensure the cleaning staff did not use it. When we checked in, the room was sprayed and it was very strong. There was no operating window so we could not even air out the room. We had to check out 10 minutes after we got there. The staff said maybe we could try another hotel. I drove the 4 hours home instead.
Very basic hotel. Very clean, very friendly and kind staff. The room was very clean, the cleaning service was great. The only fallback was the toilet at night would not flush right, and the refrigerator was not getting cool.
Staff was friendly and the rooms were very clean.
Location was the best part of the hotel. It's located near lots of shopping and dining options. Security and cleanliness also rank very high on the list. Needed a tad bit more parking. The nights we stayed, the hotel was booked up because of a music festival in town so we had a hard time finding a parking spot when we got home from the concerts.
Dirty wash cloth hanging in shower Empty food containers under bed skirt
It served its purpose but there was nothing special about it. Breakfast was mediocre. Staff wasn't very knowledgeable and couldn't answer questions regarding transportation to the cruise port despite 90% of the people staying there were going on the cruise.
Wasn't as clean as we would like. I wouldn't rate this a 4 star hotel. Breakfast and staff were great. That would be the only reason to stay here again. Older then expected, small bathroom, loud AC unit, noisy area, broken pack n play and wasn't in our room like we asked.
location is perfect for early morning flight Decor is pleasant Roaches in the tub drain and the A/C made loud noises at 4 AM waking us up. Desk clerk told us renovation is just beginning, starting on our floor.
Beautiful and quality facility, receptionist was wonderful
Staff was friendly and rooms were nice and clean.
i like that they take you to the shopping center and airport free and the breakfast was good and the rooms were very clean i thought that i would be paying 123 dollars for two nights but when i got their i was charged 178 dollars. each day i had to pay 9 dollars tax and 20 dollars per day hold. i got the 20 dollars per day back but i think they should tell you that when you book the room so you can be prepaired for the extra charges on your card.
Off the beaten path so the parking lot was not overly crowded. Water in the shower got hot quick and had good pressure. Wifi wasnt too bad. Not the quickest but it was stable. For the price it's ok. Hotel is renovating. Construction noise throughout the day. Hotel is non-smoking yet smells of weed. A/C in room was not powerful enough to get the room down to desired temperature. No mini-fridge in room. Not sure if it is like this in every room, but the couch was disgusting. So there was no sitting except on the bed. Pillows suck, my arm is more comfortable. Hotel staff are SLOW!!! Went to front desk to ask for toilet paper. Over an hour later house keeping shows up with the toilet paper as we're leaving the room to check out. Yeah, needed it over an hour ago, thanks red lion. Heater felt as if it was blasting in the corridors. No on demand entertainment so forget about watching any movies. The tissue box was empty when we checked in and still empty when we checked out. And the most irritating part... 3 different times I had to go down to the front desk to have the key cards reprogrammed.
The staff was extremely accommodating. The rooms were clean, the desk chair- super comfortable (might be a Henry Miller), breakfast was great (if you can get a room with breakfast included....it is a great value, particularly if you enjoy steak and eggs...!). The view was nice (we had a lake view, and were on the 4th floor). The hotel is in Tapestry Park, which has several additional dining choices, all within a short walk of the hotel (5 minutes or less), although the restaurant/bar in the hotel is very good as well. The Saint Johns Town Center shopping mall is maybe 5-7 minutes away. Nothing! I'd stay here again in a heartbeat and would recommend it to friends and family.
The room was amazing with a great view of the Tapastry neighborhood, tall ceilings, comfortable bed, and superb layout. It was a little hard to find at first, but overall, it was a great stay.
Great proximity to excellent finer dining restaurants/lounges, shops, and boutiques. Very comfortable bed/bedding. Relaxing atmosphere /decor in hotel and rooms. Ample space in room with a well designed layout and tastefully decorated with an artistic flare.
Ease of facilities Value for money Comfort of bed Space Good parking facilities Not much
The rooms were great and very clean as well as the pool. The girl at checkout was not very nice. We asked for another receipt and she said that the receipts would be the same and she really didn't want to waste paper. The bartender on Saturday wasn't very nice. She had a condescending and snooty attitude and made us feel very uncomfortable like she was profiling us. She had other customers around the bar who were older and appeared to have money. She seemed to look down on us. We had just come back from the beach so of course we weren't dressed in our best attire but we weren't dressed inappropriately either. Overall, we probably won't stay at Indigo again even though we really enjoyed it the first time.
Nice clean hotel in a good location. Shower is nice and roomy but unfortunately its roominess is ruined by low water flow. Other guests are very noisy even after midnight.
Clean rooms and excellent staff Outside of building can benefit from some new paint or pressure washing. Outside doesn't show how nice and clean it is inside.
Price for quality - super nice staff!
I'm appreciative of the room amenities at this hotel. A microwave and refrigerator are always added conveniences for my family when we're traveling leisurely. The complimentary breakfast, internet and parking are certainly ideal offers. While I have no complaints regarding my hotel stay, I would hope that you will provide local newspapers for your quests in addition to or in place of the USA Today and Wall Street Journal.
Ladies at from desk was very very nice.room was very clean.no noise sleep very well. I will stay there every time i am in Jacksonville. Thanks for service. No
Location, customer service, free breakfast, cleanliness
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The location was good. There were plenty of places to eat. The staff was great. They chose to have the carpets and apolstry cleaned during our weekend stay. This made navigating the room afterward very difficult. We came back from on Saturday and the floors were soaked. By check out the following day they were still not dry.
Location. I had heard that they finally remodeled their rooms. Plus they had a poster promoting their tie-in with West Elm. Not my room. dowdy as ever. Probably the worst thing was the blood stain on the sheets. Fortunately there was another bed. But each morning, I pulled back the bed to reveal the blood stain. But they never changed the sheets. First time I can remember I didn't tip. I took a pic
Convenient location. Clean. Cookies and fruity water in lobby a bonus!
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Great, friendly, welcoming staff! Offered water and candy upon arrival, too. Lots of people staying here. Location marked down a bit due to being off I-95 passing thru. But lots of restaurants around. Everything higher than I expected. Parking circled building so at night my wife didn't feel safe going behind building. There were lights there but very few people.
Seemed very nice and staff was pleasant even for late night check in. The airconditioning did not work well and the ppl we were with saw cockroach on ceiling on 3rd floor. For this amount of money the a/c should have been running perfect.
My boyfriend and I stayed Sunday night (9/4). The staff was awesome. The room was even better. But the bed. The bed was the best yet. The room we had is kind of separated by a half wall. The couch was comfortable enough for both of us to lounge and watch TV, something we never do in hotels. It was a really nice evening. We both slept like the dead all night which was great and breakfast was awesome. I've never been to Jacksonville but I'd go back for the stay alone.
Clean, updated facilities. Staff members at check-in were too busy talking with each other to provide proper customer attention.
The room was updated and very clean. I really appreciated the room design with the extra sitting area. The breakfast was beautiful prepared and the cooking staff was sweet and funny.. I was a very late arrival and the front desk lady greeted me and made me feel welcomed and safe That it was booked and I couldn't continued my stay
Me gusta lo cerca que está del aeropuerto No me gusta que estaba en construcción y no estaba notificado solo servía un ascensor el polvo en la habitación era demasiado tuve problemas para que la recepcionista entendiera que había prepagado mi estadía
We would definitely stay here again. All of the amenities were in excellent condition. The beds are very comfortable with plenty of pillows. Breakfast was average, but the coffee was great.
Room had a fridge and microwave. I like that Hampton washes the duvet covers for each guest. Staff was very friendly and helpful. Location was fine. We somehow ended up with a handicapped facility room, apparently the last king room available when we booked.. The closet had one extremely low hanging rod (clothes dragged on the floor), and the closet door would not close all the way with clothes in it because the closet was very shallow. There was one broken down chaise lounge in the room that was so saggy and butt-sprung you couldn't really sit on it. The very heavy bathroom door slammed shut quickly; it would not stay open. We had to prop it ajar with a wastebasket. The breakfast was of poor quality compared to the many other Hampton Inns we have stayed in. Canned fruit and sad looking fresh fruit...ick! Water is softened, giving you slick, soapy skin after a shower and not super absorbent towels.
Very nice staff, very clean Location, parking prices
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Breakfast and staff. My room smelt like bacon my entire stay. The fire alarm went off at 12:30am and it was a false alarm
Very clean hotel and very close to the river walk area. When we reserved the room we understood it was a suite with a separate bedroom from the main room area and it was not.
Pleasant hotel with a deligthful family swimming pool and hot tub. The hot breakfast buffet was quite good. The only disappointment was having to pay for parking in the garage. This was not advertised.
The room was clean and we had a great view. Also, location was excellent. The parking fees are $10.00/day, which is crazy. This isn't a resort. Also, the front desk staff seemed uninterested in guest services. I asked if fruit or anything could be placed out earlier for breakfast (6:30am) and the answer was flat out 'no.'
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Location and the staff. We traveled 2.5 hours after a long night with family, and our room was not ready until after 6pm. Room was over priced for the condition of the furniture.
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