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Heat did not work in our room. Brr!! Would only go up to 62 degrees.
Very nice rooms. Comfortable beds! Very well kept. Breakfast not included and was expensive if you wanted to order it.
Big room. Several restaurants at the hotel. Connected to the mall Had to pay to park...I guess that is expected in the city though. Hotel was great though!
Excellent view, fast elevators, handsome lobby, pillows of varied thickness. Paying for wifi, paying for parking, noisy neighbors. This is trivial, but it mattered to me: the paper coffee cup they provide in the room leaked on my white shirt while I was in a meeting.
Clean, good location, good service there was construction on my floor but it had no impact on me.
Clean, and comfy. Walking distance to most of the entertainment downtown has to offer. Paying 30 dollars a day to park in the hotel garage.
The view from our room was of downtown and from the 13th floor pretty incredible. Everything we needed was within walking distance which for us was wonderful. For the cost of the room, tacking on a fee for wifi seemed much. Being in this hotel for business made conducting business difficult and the computers in the lobby were no help. I feel a bit like I paid for more than what I got out of staying in this hotel; beautiful, but pricey.
We were given the keys to an occupied room, which turned out to be an NFL player, then left in the hallway for an hour while the hotel tried to figure out where to put us. They told us the hotel was empty from New Year's Eve the night before but seemed to have booked the only two customers to the same suite! No apologies whatsoever from the manager of the hotel after the hour and a half inconvenience of looking at three rooms before finally getting to what we paid for. We were given a credit to the hotel restaurant and when we tried to use it the bartender told us to pay the tab and the front desk would reimburse us the next day. Thought it was weird but had somewhere to be so I paid the tab. Needless to say, we didn't get a dime back of the "credit" we were supposed to receive, instead we spent $70 on a restaurant we weren't planning to go to. The customer service we experienced for a Westin was unbelievable and they did nothing to make up for all the issues. Will never stay here again.
They upgraded us for free since it was our anniversary which was so gracious and nice!
Shula's Steakhouse The evening before checkout, I decided to go through all of my accounts and count my money (as I do every evening before going to bed). When I checked the account linked to the debit card that was used to book my room, I noticed several hundred dollars worth of charges (one of which was exactly $300 even). Altogether, I was charged approximately $800 more than what the room costs for the weekend. Such a minuscule theft for the amount of business they've now lost-all of my employees are strictly forbidden to stay at any Westin hotel for as long as I live and my friends/family members will be strongly encouraged to stay elsewhere as well.
Love that The Westin is pet friendly, but no dog NRD or bowls this time. Tight fit on double beds.
Staff was friendly, fitness facility was very nice Hotel was dated and not as clean as I would have liked
the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.
I've stayed in downtown Indy quite a bit, and the Westin is by far my favorite of the nice hotels I've stayed at. They consistently do things better than other hotels, and I am often caught off guard by all the little amenities they offer. I couldn't find the pool. There's no clear indication/direction. If you've stayed at this Westin, you know what I'm talking about.
The location was great, and cannot be beat. The beds were comfortable and the room was spacious and comfortable! Parking should either be included or discounted for those staying. We reserved a King deluxe facing the city and got 2 full size deluxe room facing air conditioning units on top of the conference center. Overall clean hotel, but for a downtown hotel for the price, it wasn't satisfactory.
Convenient with helpful staff. Very nice rooms. Great having a starbucks in lobby. The restaurant in the hotel was a pseudo-high-end steak place, not good for travelling with kids.
The beds! No rooftop access.
Close to everything. We walked to dinner and a blues bar. Great view. Didn't get a chance to go to roof top bar but it looked appealing
It is a great location and could easily walk to restaurants, bars and the mall. The elevators were not great and the number it showed did not always match the floor you were on. The food at the restaurant hotel was not very good.
Staff, beds, shower head and view Common space, gym, pool deck, parking lot
Room size and decor is wonderful Club Level lounge a great space with Pet friendly Busy hotel without good room views and you have to book early for availability
Comfortable beds, clean rooms, extremely polite staff, just overall a great experience Nothing that was the hotels fault. It was a loud weekend because of motorcycles, but other wise it was a great experience.
It's a fabulous hotel for the price... The Location is close to everything. It's clean, staff very nice and will continue to stay when in town. The bathroom in room. Please explain why the toilet is under the counter, and the lid rests on your back while going to restroom. If someone was sick... I'd hate to see that situation. Maybe it's a space issue. But... It needs fixed. The morning cleaning ladies are very loud. Woke me... Yet... At least they're doing their job.
Value and location Elevators were a bit noises and bathroom was small
Friendly staff Elevators were broken
The staff was great and the beds very comfortable. Great location, especially for the price! Small thing, I wish the pool was indoors.
I can only recommend this hotel ,the staff was very accomandating and frienly,good location !
Friendly staff the best staff is Breyona Johnson Dirty bathrooms
Leftover food in fridge from previous person. Hair all over comforter and sheets.
The hotel was very nicely decorated, clean, and comfortable The hotel was very busy and a bit chaotic. The parking garage was full so we had to finding parking elsewhere.
the hotel decor and staff were great. I paid extra for the "City View" only to be put at the back of the hotel. Also, our room was right beside the elevator. The elevator made a high pitched squeak every time it moved. We were celebrating our 22nd anniversary at the noise was annoying and kept waking us up.
I was staying at the JW for a conference and the accommodations were convenient and the staff was friendly and helpful throughout the facility. Great job.
Beautiful hotel with excellent customer service My room was located next to a hospitality room where young people were talking very loud on a Sunday early morning. We were awaken at 5 am due to noisy neighbors.
Very clean, comfortable, and excellent location for access to convention center. Some of the friendliest staff I have ever encountered. They were all extremely helpful, available, and always smiling. Parking garage was easy in and out. View from room was beautiful. Long waits for elevators, especially at night. Ice only available on 2nd floor. No refrigerator or microwave in rooms. Wi-fi and parking rates very expensive.
well located, modern, clean, efficient staff. King size bed, while comfortable, needs to be "pillow top" as it is hard, even for a 270lbs man, to enjoy a restful night sleep. These should be standard in your concierge floor. Paying $31.00 for parking. The location does not permit parking on the street. This reservation was at rack rate.... Wi-Fi access, was "free" in the concierge lounge, but a $12.00 charge when in the room. Not too logical.
Very modern and classy makes you feel like a high roller without breaking the bank No complaints
Very clean and great location. Staff was very accommodating The room service food was absolutely terrible and it took over 45 minutes to "cook" and bring up to our room. Over priced for bad, cheaply made food
The room although not big felt spacious. Staff was very inviting and helpful.
Ambience and location
Excellent location. Small, well appointed hotel with a pleasant, helpful staff.
We left with what appeared to be some sort of bites. After some investigation, we discovered they were bed bug bites. And they turned into very itchy and painful sores. More developed in the next couple of days. We did call so they could exterminate the bed. Frank said he would comp the room. We never asked for it but why say it if you aren't going to do it.
The location was great! The staff was very friendly and helpful. My room was very clean and comfortable.
It was a very nice hotel inside and the doormen were very friendly and welcoming; the bed was comfortable, although we didn't care for the feather pillows. The woman at the front desk was slightly condescending based, i'm sure, on our appearance (we didn't get fully dressed until we got ready to leave the hotel for the evening); also, the room was a little smaller than we expected for the price-not at lot of space to move around.
The room and bathroom were very spacious and the location was great. My son left his stuffed animal there and the housekeeping staff was great! They overnighted it to us the next business day. All the staff was courteous and helpful.
Very nice spacious room. It was clean and comfortable. I was charged 34 dollars to park in the connected garage, but was not told that it cost anything.
Centered in downtown, everything is within reach from this hotel. Great hotel and staff.
Our room was very spacious and the hotel was in a great location (close to shops, restaurants, etc). The beds were comfortable and everything was squeaky clean! This hotel was a bit expensive (but was nice) and there wasn't a shuttle to and from the airport. The cab fare was about $30 plus tip.
Staff was very busy that weekend. Hotel seemed a bit understaffed. Not as friendly/helpful as I would have expected.
The staff was wonderful and went out of their way to make our trip enjoyable. I would especially like to thank Shelley Maher - she went completly out of her way to help us and make sure we had one of the larger rooms for our anniversary. She even sent me info. on the places nearby that were having a Thanksgiving meal - it is people like Shelley that will make us return and tell everyone to stay at Embassy Suites. We had been approved for an early check-in and were even an hour later than we had asked. However, when we arrived from our 2.5 hour road trip on Thanksgiving the room was still not ready for 2 hours after we had arrived. Being that it was Thanksgiving and everything was closed or booked, there really wasn't anyplace for us to go. It would have been nice if they would have been able to get the room ready a bit sooner.
convenient location and nice room one elevator was out of service, which led to delays getting to and from room
Very good locatin.
This was a great hotel; wonderful service with a great downtown location. You're within walking distance of great restaurants, Circle City Mall, Convention Center and Lucas Oil Stadium. The staff was extremely helpful. We will return again.
The heating system was bad. My heat never came on. I understand all the construction, but cleanliness can still be maintained. The elevators were filthy and being used by staff, construction crew and equipment movement. The entrance from the garage was so filthy it reminded me of being in New York. First impressions are everything. I'm sure once all the renovations are complete it be be amazing again.
The Hotel staff are very courteous and helpful. We needed directions and the personnel at the front desk were very obliging, We came to Indy to ride our bikes on the Monon Trail so the location of the Hotel was good, the trail starts on 10th street. It was our second trip to your Hotele but not our last, let your employees know they do a excellent job.
Old hotel!!! The location was perfect in downtown, but the hotel was under construction, broken tile in the lobby, primer on the walls, small check in area, etc.l Worst part was their air system only does heat or AC based on the outside weather. Our room was 80 the entire weekend. Parking garage is terrible. Do not take large vehicle in garage. I would not recommend.
I really liked the layout of the room and the easy access to all the shopping and entertainment.
The only part I liked was the staff and location. The room was cold...no heat. 2 lights were out in the room at check in...another was falling out of the ceiling. The view from our room was nice...but the window had face prints all over it n I told my daughter not to touch it. The shower had hair in it at check in. I had to ask for toilet tissue because it was not refilled during cleaning. Everytime we went to the pool we had to ask for more towels...and sometimes they weren't received before we were done swimming. I am a single mom and we were there for 4 days...the staff was very helpful...but the hotel was not at all what I expected.
Could hear the tvs from both rooms on each side. Could hear each and everything in the hallway. Rooms are extremely small. To high for what you recieve. Would not stay again.
Staff was fine, but someone was let into our room while we where still in there. Not great on that. Housekeeping woke us up at 830 to clean when check out was listed at noon.
Close to convention center, clean, good breakfast No vent fan in the bathroom, hallway smelled musty
hit you hard for taxes and parking
Location Wifi was the worst I have ever experienced in a hotel. "Upgrading" to high speed did not top dial up speeds. Tech support was no help, "shared network" "it appears many are using it right now". Unacceptable. Really slow elevators. Waiting 10 minutes for an elevator is simply unacceptable as well. Dental floss spotted on hallway floor. Stayed there for days. Seriously? Big bug spotted on curtain and it was moving up and down. That was it, I left a day early!
I asked for my room to be cleaned, they never did it. Asked for more shampoo and conditioner, never received. Hotel night staff was not friendly. Also, valet was slow and confused.
Room was large. Liked that there were two sinks with a bathroom that contained a shower and sink and a separate bathroom with a toilet and a sink. This set up worked well with two travelers. Seating area in the room was also nice. The location is great if you need to access the JW Marriott. The card key system didn't work well. It usually took a few tries to get the elevator to work and sometimes took more than one try to get into the room.
Clean and fresh. Spacious. A great value for the dollar.
Comfortable bed, decent room and friendly staff The shower in my room kept making a loud resonating noise. Hotel could not fix it even after two complaints.
Accessibility to downtown No fridge or microwave in room
Had hot water for showering For the price we paid was not worth the stay. Over expensive, no breakfast
The fact that it was a suite. Very outdated (more like a 3 star) elevator didn't work the whole time during our stay. Only 1 elevator.
Nice location, could look out at the canal from our room. The staff was great, comped our parking and took of the $30 processing fee!!! No
The location on the canal was nice. Also, they had a good breakfast selection with kind staff. The hotel is falling apart. An elevator was down. There were many cigarette burns in my carpet (this is a non-smoking hotel). When I told the manager they looked at me like I was an alien to bring it to their attention. Housekeeping was not responsive.
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I liked the studio room and the layout was perfect for our purposes. There was adequate room for working on the desk as well as adequate space for cooking simple meals. All in all, I would definitely return. The noise of some of the other guests was annoying at several points during the night. I believe it was actually New Year's Eve, but it was children running the halls and some loud inappropriate language from some of the male guests.
Right on the canal, and clean as could be. Surprisingly quiet for a downtown location, we did hear an occasional goose, but no people. Make sure you know which Marriot property you have your reservation at, there are three in a two block area. $23.00 per night to park seems excessive.
Nothing The parking, the room and the staff
This guest did not leave comments about this hotel.
This hotel was close to Lucas oil stadium so we were able to walk to and from the game in 10 minutes! The heat/air system was on auto and would not shut off all night it ran continuously with a loud noise that kept me up all night long! The beds are uncomfortable probably need to replace the mattresses.
Staff was great! Lower level rooms have a musty-moldy smell. This hotel is in need of updates. Most of the carpeting throughout was warn, and had many stains.
Very nice facility, great breakfast and a lovely setting. Some bad quest was all.
This is a beautifully restored structure bathed in old world opulence. The staff were very very informative and inviting, including the doorman who very politely and professionally requested I remove my hat. the physical location on the square was nice and convenient for foot commutes. I should have read beyond the description of the building before making a buying decision. We were in town on business. I didn't realize this is foremost a private club, and as would be expected, has most of the rules and pretentiousness associated with such an establishment. Not a bad thing, just didn't fit with the purpose of our stay. Condition of the room was so-so, broken lamp, uncomfortable shower, no water pressure. We weren't able to dine on site due to dress code which was unfortunate.
The location was amazing. My King Delux matched expectations and the facilities were in good condition. I didn't encounter any of the issues with outdated plumbing, silly addenda, etc. It was a very nice place for $80/night - I'm looking forward to staying again. There was a hiccup in pulling my reservation over - but the staff took care of it. The exterior door is locked at night. You have to dress at a certain level to gain access to some areas of the building - which I didn't plan for. Overall minor things.