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Food is delicious. Cleanliness is good as well. Calls are not received and arnt served properly. Very disappointing. Specially in room dinning.
The best hotel I ever stayed. Clean spacious room, nice interior, security and comfort, everything was there.
Friendly and helpful staff, excellent breakfast Early swim in small pool wonderful but service doesn't start until 10.00am.........................................
The food was just ok
- Spa It's a five start hotel with a two star service. - Customer Service - Breakfast - Cleannes - room very dark - the hotel corridor smells
It' s a comfortable hotel with all the facilities within Connaught Place area. Nice room, good bed. The direct environment of the hotel is not so appealing, for instance to take a walk to the shopping-area. It remains a 5* hotel in India.... service not always too adequate (took very long to check me in, gave me smoking-room at frist, where I asked for non-sm, forgot to give me back my credit-card, lacks service around the poolarea) . Restaurants could use an update (except coffee-shop).
It was clean and a very nice hotel at a reasonable price. It is also right next to the airport which I found to be very helpful. While it was away from the busy streets of Delhi, it was a short can ride away with less traffic than when I stayed in the heart of the city. They're room service food was pretty good as well. They're breakfast buffet was rather expensive and not very good. Given you are a bit far away from everything else, there aren't many food options so eating there is the only real option.
The rooms were clean and semi-modern Waiting at the airport to be picked up, the staff wasn't friendly, the food was mediocre at best
Clean, Access to the airport, eating options at on site restaurant, friendly staff, value for money N/A
The comfort and commodities offered by the hotel are excellent. The location right in the centre of New Delhi is also very good.
Teh staff is very friendly and willing to help. The facilities are quite good as well. We tried out both Café Uno restaurant and the Oriental restaurant and enjoyed both. The rooms were clean but they did not smell very good.
Beautiful hotel and large comfortable rooms and executive lounge was a bonus. Beautiful views over trees and India Gate. The service at the front desk was a bit haphazard.
Luxury and high level of service. rooms are very comfortable and perfectly clean, staff is very professionnal with an excellent sense of service, business center with computers access very convenient. I really enjoyed my stay at the Shangri-La Hotel
Comfortable rooms and really helpful staff. The swimming pool on the roof was simply great. The booking conditions stated I only had to pay 15%vat extra. However, the price given at booking.com does not include Luxury tax and Room service tax, applicable to such hotels. The amount of taxes I actually paid was more like 25%. The early check-in procedure took about 20 minutes
Staff most helpfula nd friendly. They were ncie and prompt too. Care for security. Lobed the food int he restuarnat/cafe. The banging I could hear during the evening and night. Not very loud but always constant. It sounded like somebody was moving furniture a couple of levels up. It might have been some occasional refurbishing.
I like nothing there .. the hotel is very dirty and very much noisy
Staff.Spa .Restoran Japan.
it was so bad for me becouse the hotel was in a restaration in the lobby and it was so noise there in my time there so you sould but in your website if any hotel have any new maintinse
Only good thing - Sakura restaurant, great service, amazing food. Service was terrible & very noisy.
The Metropolitan Hotel is dated. We were actually a bit disappointed. The shops were not open at convenient times for those who were out on day trips. Internet was available but not for free. Too bad. We missed that convenience.
there was an old room on 10 floor, and hopefully they quickly managed to change for a room on 9 floor which is much better one. So I think their service is good. It looks very well in the lobby, also rooms are well designed, but the landing is always a little bit smelly and dark.
Staff went above and beyond, great hotel for the price, food was great, comfortable rooms and again, staff went above and beyond.
Good lobby area for our visitors and guests that came to see us.
good hotel, unfortunately not much happens in delhi
The room fittings were nice. Hidden costs
Location was perfect--nice and quiet, but close to shopping and metro. Great breakfast with a huge variety. Wi-fi was not included. Taxi drivers on hotel property that would hound you when you left.
relaxed atmosphere people around for a tip...
Courteous & efficient staff Hygiene faucets should be installed in all toilets.
1) Location 2) Good staff 1) Policy of asking for deposit amount upon checkin inspite of having paid full amount in advance. 2) None of the cup cakes / sweet breads in breakfast were Egg-less.
Unless you book a suite the rooms at the Royal Plaza are super small and very uncomfortable. However, they do have a very nice breakfast buffet with a variety of foods. Wifi is not free and can be purchased in increments of two hours to 24 hours. However, once purchased, we experienced a consistent spotty wifi connection that was super slow. It was extremely annoying because we had travelled to India from the United States and needed wifi badly to do a few things on our smart phones that took super long to get done because the wifi is just too slow and spotty. When we asked about the slow wifi we were told that we could use the computers in the business center. We went there, of course had to pay them in rupees despite already paid for wifi and found that computers were preset to India. Everything was in rupees and all the web pages defaulted to the India version. So that didn't work out. Additionally, our room key stopped working eight times during our one week stay there. It was so annoying to have to go all the way back to the lobby to get it re-coded. The staff there are like zombies. No one smiles, they all seem annoyed and frustrated and have this slight arrogance about themselves. It's like ugh.
Prompt service at the front desk, plus providing an excellent breakfast and a terrific dinner at the other restaurant. The room was quite small for the high price.
Location was great, breakfast was goo, and service was fair. Room was small and needed a serious upgrade. Broken fixtures in bathroom.
Far too expensive compared to services provided. The rooms are small, not very clean!
The roof top, "Sky bar" Everything else, starting from the reception to the restaurant staff.
When I booked the hotel, it shows the free WIFI, hotel didn't respect the kayak, asked us to pay Rs. 700 per day, why?
We needed to alter checking date because delta airlines cancelled our flight. The hotel refused and charged us one night. I'm skeptical of Expedias value
Modern rooms Dirty pillows and used towels
Very clean and modern. definitely up to western standards. my friend paid for wifi in her booking and they did not honor it. Apparently you are suppose to be sent a voucher, but she was not sent one even though her booking clearly stated "wifi included"
Convenience to airport They call themselves 4 star and gave us dirty sheets and used towels - need I say more?
Location!! After my booking, Hyatt was trying to overcharge me despite what i received in the confirmation (Thanks God i kept a copy of it). When i raised the question for the overcharge, they tried to lie and after 10 minutes of argument, they adjusted the bill but they made it sound like they did me a favor. I also did not receive any perks despite my Hyatt Platinum status.
The staff is very efficient, and genuinely care about doing their job well.
Staff is extremely friendly and helpful
Excellent staff Food too expensive
Their night club staff is stupid and rude. They do not know how to speak to guests and treat them. and hotel staff is not willing to take any responsibility for their behavior saying it is a third party owned even though it's on their premises .
Bed was nice Front desk service was terrible. Arranged a shuttle to and from the airport. No one arrives to pick us up. We had to fight for over an hour to have the shuttle pick us up. When we reached the hotel the managers said for our trouble (5hours later) he would wave the fee. When we checked out they tried to charge us anyway!
The room was average and the hotel is close to a train station. Complimentary fruit platter and water. 1. The staff is not trained. even though there were 5 people at the reception desk, they could not manage 4 check-in guest. Prolonged wait as they were busy talking and doing their own things. 2. The breakfast was average - not many choices 3. Turn down service did not replace the soap or shampoo in the room 4. Check out was a hassle the list keep on going.
Food was great. Room was clean. AC was not working and the management said that mechanic will come tomorrow. In delhi heat, this can be a big problem.
Shower was hot. Dirty and grimy room with stains on the furniture, ripped sheets, and filth in the corners. Frustratingly disaapointing service, time and again.
The location is perfect for relaxing after a long flight. The staff are magnificent and go out of their way to be helpful - without being intrusive Our room was fantastic - it had a design theme encapuring India anD was a welcome change from the usual comfortable but boring airport hotel rooms I would ( and in fact already have ) recommend this hotel
Very good service & clean Internet and WiFi very intermittent with a horrible login interface that made us log back in every time we stepped out of the hotel and back - then spend 10-15 mins at least trying to get it to register again, and several calls to IT per day!! - VERY annoying