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Staff were very friendly & professional. Breakfast buffet was delicious and wide variety. Bad room odor. Electric hot-water boiler in the room was rusty and mildewed inside. On the day of check-out, housekeeping staff knocked the door at 8:00 although the check-out time was 12:00... (we were still sleeping!)
rooms too hot
the spa and food
I thought it was in a very handy location near the lake and it was very comfortable. The staff were generally very helpful and pleasant. The TV didn't work, being stuck on the loudest setting and the remote didn't work at all. I couldn't experiment with it because it was far too loud and would have upset other guests. Not a deal-breaker, but irritating.
Hotel staff, location and comfort
Quiet location, easy to get to from the airport and easy to walk into central Hamburg. Helpful staff. Airconditioning did not work. Tended to be long queues to wait for a table at breakfast.
good location, nice breakfast,big and comfortable rooms
Very nice breakfast! No heating at the hotel! Quite cold in the rooms.
Excellent staff, good central location, extensive buffet breakfast
Poor location away from restaurants and not all that close to the main station.
Excellent breakfast, availability of garage, good service and confortable rooms.
Located beside a metro station Rooms were too small.
Staff efficiency and friendliness. Nothing.
Good position, next to U1.Quiet, very relaxing.
Silent and clean room!
Clean and comfortable room. Good breakfast. Description of the services proposed in superior room during booking is not fully correspond with the actual ones. Location is not so far away from the city centre, but for walking tour is not so comfortable.
Good size room; good locatin; excellent breakfast; friendly staff No wash hand basin in lavatory in room
everything, it staff and its comforts
Clean rooms, good parking facility, very close to underground station (50 metres from the hotel) I booked 2 rooms and got from booking.com a confirmation. However, the hotel reserved just 1 room. After showing them my reservation they managed to get our 2nd room. Staff at the reception was not very friendly
Excellent new facility, clean, hygenic and comfortable, highly reccommended. Lets hope they maintain thehigh standard and not let it deteriorate with time.
The modernness of the hotel and the location in front of a train station. Convenient to go the city center. No TV for two days and the WIFI only works at the lobby. Terrible signal in the rooms. They need more staff in the breakfast room, although the food variety is very good.
A poor staff reaction on one occasion, but otherwise good experience
the design of the open showers and seperate toilett is very silly and reminds me of old french designs. no comfort and no privacy. may be good for coupls only. definitly not for families
Location is just super! The hotel located very close to metro station and it's a direct line from central station to airport. Design of rooms is fantastic, as well as a breakfast! And as usual staff was very helpful. The only one thing I didn't like is an absence of a wardrobe at the room.
Close to Airport Service at the front desk when we booked in was not good.
We were traveling out of Hamburg Airport early morning and the Radisson was very convenient to the the terminal. Very modern and clean hotel.
It is 150 meters from the airport. If you get to the airport by train and then S-Bahn, take the elevator from the S-Bahn level to the next level and you will be 100 meters from the hotel. There are two (2) elevators from the S-Bahn level so take the one CLOSER TO THE DIRECTION FROM WHICH THE S-BAHN CAME. Establishment was very clean.
Everything was excellent Nothing
The location is great for an early morning flight (the hotel is literally across the street from the check in counters). Breakfast with €20 per person is a total rip-off. Rooms are clean, internet (cabled) is free. This time I got a rate of $106 /night which is reasonable - the last time, the cheapest room was nearly twice as much, which is accessive. They have no real air condition - you have to open the window if it is too warm (and the rooms are pre-heated to about 24 C).
Very nice hotel, and perfect location to the need we had. Everything perfect besides the resturant. It took about 1.5 hours to get the food which was nothing special. Many people in the resturant was complaining about missing information, missing food, seemed no control from the kitchen and from the staff. But everything else was perfect
Clean rooms; excellent staff
Location was perfect for the airport. Staff was very nice. Rooms were very well designed. On check in, they had our reservation but did not give me the rate "guaranteed" by booking.com until I produced the email reservation. Their web page says they have transit to city center every 10 minutes, this turned out to be the subway, with multiple stops before getting to city center. I expeced a hotel shuttle.
The location right across the airport was great for catching an early morning flight. They do not have air condition, windows do not open for "security reasons", my room was 78F/25C hot and the only chance to cool it down was to move me to another room which took the staff about an hour to organize. If you like to sleep in a very hard bed, this will fit you, I would have prefered somthing a bit softer than concrete.
This having been my first trip to Germany i needed a handy hotel to the airport as i was on business. This hotel was supperb and really could not fault it. It was a pity that i could only stay one night. Unfortunately it is a little overpriced, but having said that, you get what you pay for in todays day and age. Peace and quiet although it is on the airport grounds you dont hear a thing
The location was perfect for a very early morning flight. The staff was extremely friendly and helpful. I was concerned about hearing the planes at night, but I never heard a single jet engine. The rooms were very clean and comfortable. I would stay here again.
Literal a 1 minute walk to the airport. Staff was extremely accommodating. Flight landed early and they let me take an available room. Bartender very friendly and nice to talk to. Bed comfortable and nice view of airport. Once again was impressed by all the staff. Bathroom was a little cramped but not awful for Europe
Very handy for airport, hotel comfortable and friendly, restaurant quite good
I chose this hotel because it claimed it had an airport shuttle. First, the airport said they didn't have a shuttle so I had to take a taxi there. Then, the shuttle is really a set price with a taxi. I was disappointed and would not necessarily recommend the hotel for someone who wants something close to the airport.
Extremely efficient and friendly staff. Nothing too much trouble.
The staff were extremely helpful and it made it a very pleasant stay.
Great personal care and good trained personell; Great room and bath. few parking spaces
It was totally a positive experience. Thank you so much! I wish I could knew the name of the tall, darker man in the restaurant to give him a persona "Thank You from our little Ryan".
It's location, it was near to my meeting by the airport. Food in the restaurant was excellent. Yes, when I went for dinner the waiter tried to put me in the empty "Garden Room" instead of the main restaurant- it was the same menu so I do not understand why anyone would want to eat in an empty restaurant instead of with other people. The decor in the main restaurant was much nicer too!
Good location, staff was very helpful
Little bit noise, from the windows, because it is situated at the main street.
The breakfast was very poor , no fresh fruits or hot breakfast available tables were not cleaned straight away so that people had to wait for the staff...
Clean and comfortable rooms. Internet was slow.
Found the staff to be very pleasant and helpfull.Easy access to underground was essential to our trip and saved us money on other forms of transport.The room was well presented and very clean.Would be happy to return.
very nice hotel all excellent, but too far from restaurants
the breakfast was great , and the sort of cleaness were perfect the service of clean should care what its lack at bathroom
New hotel, nice rooms. All was ok.
The cleanliness of the room and location. No
room keeping on sunday at 9 am!
The staff were very pleasant and the breakfast each morning had an excellent selection. There were plenty of restaurants in the area and a grocery store in the adjacent parking lot was also convenient. The hotel is relatively new and very modern. Highly recommended!!
The cleanliness of the room. That was brand new. The cleanliness of the public areas. Breakfast was a dissaster.
Location - close to Hamburg Airport (and on bus route to industrial estate). Swimming pool is nice. The bar drinks are very expensive (€8.50 for one glass of wine!).
Yes--the direcrtions to the hotel from the airport were very poor--i had to use my mobile phone to find my way and it took nearly 30 mins--- PLEASE get better signs!!!
This is an airport hotel with very convenient free shuttle service to/from Hamburg airport. The driver was prompt and courteous - the vans ran every 15 minutes. The room and bathroom were fine, very clean, quiet and comfortable. We ate dinner in the restaurant - very good food and service. The one downside was a very rude morning restaurant manager who ignored me after asking me to wait. I asked if we could just order off the menu rather than paying 15 euros, I believe, for the buffet breakfast. We were short on time as we needed to leave for the airport, so just wanted to get a little something before we left.
Staff were excellent and services were in line with what was expected We were upgraded to an executive room which was quite spacious b7ut lacked some basic features one would expect in such a room e.g. coffee machine in the room
A well set out hotel,quality pool sauna area,and I had a wholesome sunday,self serve breakfast,good cooked food,overall very easy to reach from the airport,just head 500m left out of exit and over a bridge. All seemed ok
It was nice to be able to walk to the hotel from the airport and get the free shuttle back very quickly, excellent dining, nice people at the hotel, very friendly, courtious, friendly, made us feel welcome. room was a little expensive, no ice cubes for drinks...
I liked the atmosphere, great location, good restaurant, swimming pool, free internet access and shuttle bus which ran on time.
The hotel is very near the airport and is very quiet. We walked to the airport to check-in our flight the evening before our departure. We enjoyed the nature along the walk and to see the airplanes landing and taking off. There is a train station nearby; it is easy to reach downtown by train, The hotel staff accepted our reservation even though they said they did not receive it from booking.com
close to Airport - shuttle service old fashioned room
Friendly staff, free transfer from airport, swimming pool and two saunas. Only 200m from Ubahn station. Rooms were a bit small, breakfast too expensive (16 euro).
We always use Best Western, Gold Card Holder, we know that we can rely on Best Western to provide good food, comfortable accommodation and good service.
the breakfast The hotel did not inform about " renovation " that is to bad
The sauna and steembath.
Everything. Near to airport and easy to get to the city centre
Friendly staff Very extensive breakfast buffet, but would have preferred less food for a better rate.
The restaurant/room service, very good food No hot tub or pool
Clean, comfotable rooms. Nice price for a parking lot near the hotel. No fitness or swimming pool for this price is a lack. Extra fee for internet connection.
Very nice hotel with great breakfast. Close to the airport. Comfortable rooms. Good value for money.
clean and free internet close to airport however not shuttle bus to airport
Facilities,Easy to get to other areas due to road,rail network and proximity to the Airport. Staff were rushed off their feet and did their best to be as helpful as posible in spite of this.
the style of the room! Modern-look the location from the airport, because you need a taxi. Also the fact that the Internet was not free everywhere.
The hotel was inexpensive, very clean and well located for the airport and I was using the airport the next day. It was good value for money and well located. The room was very small but entirely functional.
nice friendly staff, clean room, nice design interior, great value for money, very close to the airport, nice parking facilities none
Clean, modern design, convenient location (airport) 1. No indication about internet charge during the time of booking. No indication about buying breakfast also includes internet. After I paid my stay without choosing breakfast, I was not able to switch to one with (the staff did not allow). Surprisingly a few days later, another staff did help me switch for the following days. 2. No power outlet next to the desk, very very inconvenient if you need to use your computer during your stay. I have to plug my power from my bed, which basically blocks my access to the couch completely. 3. After my shampoo is all used, it has never been replaced by any of the staff when they clean my room (this happened during my first week of stay, someone did replace the used shampoo bottle during the second week of stay).
This was an excellent hotel for tourists on a budget. We stayed at two locations in Berlin and Hamburg. On both occassions rooms were clean and the staff were professional and friendly. Both locations were excellent. Amazingly soundproof rooms. It would be nice to have phones in the rooms. Add some more English TV channels.
the style no phone in the rooms
Nice modern design room/hotel with free internet. Nice breakfast selection for a very low price. Taxi driver did not want to take me from the airport since it is quite close. I decided to walk but this was quite far, I can not recommend doing this. Make sure to get a bus from the airport in case the taxi does not take you. When I arrived at the hotel, there was just 1 lady taking care of bar and reception at the same time so I had to wait a while before I could check in.
It is conveniently located near the airport. Rooms are comfortable and clean. Staff is helpful. Free wireless in the room would be a good added value
The beauty and elegance of this hotel and the perfect service, surrounded by a luxurious nature. no
There was no parking!!! We searched for a parking place two hours!!! The breakfest wasn`t too much of anything...
Location Too high of a price for such a hotel. I did not even have any windows in any room excepth the bathroom to see the day light!
Large room, nicely furnished, lovely view. Modern bathroom. Very good breakfast. No soap for the shower.
Great breakfast, calm atmosphere, safe area of town and situated right on the lake in a popular area of town with amazing views of the city.
Location was beautiful and the room was very well appointed.
It is an oldish building but all of the things that matter are in excellent condition. The elevator is a great curiosity. The rooms are comfortable and spacious. The lake view especially! Just down the street from the Kempinsky, which is worth a visit, but I like this place better and half the price.
A bit disapointed with the fact that two single beds put together makes a queen size bed!! Falling throught the middel of the beds and paying 160 Euro instead of 120 for a lux room? Probably wont do that again, nor hotel nor lux room if that is what is to be expected!! Get hold of some queen size beds!!
IT was easy to get to the city, very pleasant to be near the lake. Hamburg is a great city. The lift was difficult and sometimes not availabl;E.
Although the hotel is located in a beautiful neighborhood, it is slightly remote from the center. As a result, I would not recommend hotel for business travelers or first time visitors.
Hotel had nice and friendly staff, great breakfast and good location The beds are awfull, bathroom is minimal
Rooms design. there was condicioner only in 2 rooms from 4 what I ordered.
I don't think there's many hotels as Nippon in Hamburg. Boutique hotel at it's best and free internet was a treat aswell...
novetly of japanese style rooms, friendly staff hard futon matress
very friendly staff, nice location, many restaurants in the neighborhood, beds very firm, true japanese feeling! traffic noise was well kept out by closing the windows, but that made the temperature less comfortable.
Centrally located although far enough away from the hussle and bussle for it to be relaxing. Really friendly, polite and informative staff. Hotel was immaculate. N/A
It was convinient and close to my final destination. The location was what made me book this hotel.
Staff were extremely friendly and welcoming.
Very nice and service minded personnel.
Clean hotel, close to restaurants and near Hamburg Airport.
Quiet, large room with windows and excellent heating
I came to hamburg to see World Championship in Basketball which took place in Hamburg Sport Halle no, nothing
Large, clean and comfortable rooms, warm ambiance and hospitality.
The modern standards after renovation / creation let it flirt with a fourth star, hence price / value ratio is absolutely positice for guests. No Reception / room service after 22h
Spacious rooms and a very beautiful area