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Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
Big rooms, friendly staff Small lobby
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
the bed mattress was hard
Price for value given nothing
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
It is not clean enough,Furniching was very poor in the room.
staff car parking
Big room Bad smell in the room
room toilet the hotel staff was using the same elevator that supposed to be the clients so they distirb us a lot
Road maintainance arround the hotel
Ease of use and accessability to road network
the staff were very attentive position of the hotel and the facilities a lot of building work going on the area
friendliness and disponibility of staff very good accomodation, nice and large rooms, many facilities the choice of resturants as part of the complex the quality of food central location to explore Dubai
the hotel at the centere of dubai and too close to dubai mall & jumirah beach the long long time during chick in & chick out
Service excellent, roooms very nice and the poolarea
thank you for your hospitality and i ll try to vist you again
Worming and relaxing atmosphere It needs to have all sports channels available ART sport or example
The atmosphere was absolutely great! The staff was as good as the ritz carlton's staff. this hotel was the best we have ever stayed and we will purposely stay here again!
The location is amazing; we had a wonderful view to the Burj Khalifa from our balcony, 10 min. walking to Dubai Mall. The room was amazing, very comfortable. Enough parking place for the cars. Very friendly stuff.
The hotel was across the road from the Dubai Mall. The reception staff were very helpful with our very early arrival and found us a room as no non-smoking rooms were available as requested.
- Taxi is always available at hotel gateway - Breakfast is outstanding - Hotel is brand new and looks amazing inside/outside - No breakfast charge for my son whos sharing the bed - Bathroom's Massage Shower is fantastic - Kids TV channels (Cartoon Network/Disney Channel) are great - Hotel is not responding to any emails - Not 10 minutes to the airport, its near 30 minutes - Most of the rooms have a bad view on a construction areas - No sport channels like ART/Jazeera+ - Not close to any shopping mall, nearest one will cost $10 - No hotel's private bus shelters compare with other 5* hotels - Bathroom is too small
Spacious of room; helpfulness of bellmen. This hotel has many, many problems, to whit: *hair and dirt in main bedroom shower - absolutely disgusting *fit and finish of the hotel room was absurd - this hotel was not well put together. Floor tile putty overrun; cabinets in kitchen ill fitted; bathrooms incomplete - not sure how this hotel passed any reasonable inspection *no toilet paper in middle bathroom *dirt in elevator corners (also poorly built; improper fit and finish *ridiculously poor value for money - there is nothing (other than location) to justify the price of a room here *24 hour construction on all sides of the hotel - never a quiet moment
The fact that it is connected to the Dubai Mall is a great Plus.. The hotel is very new hence the staff managing the hotel had little exerience on how to deal with guests, and many of them didn't speak neither English nor the local language (Arabic) fluently. The furniture was custome made and was low on finishing quality. The connecting corridor between the hotel and the mall wasn't finished, and we had to walk through the hot/humid indoor parking to get to the mall while the decoration workers were finishing the corridor. The hotel had no taxis waiting at the entrance like other respectable hotels, we had to wait 25 minutes to get a taxi. Taxi drivers didn't know about it, and got confused when asked to drop us at the hotel. The room didn't have a floor plan with emergency exit hung on door
The towels wasn't so clean
Very new. In Dubai Mall which makes shopping very comfortable. Very friendly staff.
The Arab and Idian hotel staff were perfect and helpfull in eveyway that can they made me feel spicail :) The Chines hotel staff were very bad they made it difficult for us in everything .They cant say anyword in the right way and you have the work it out by yourself what do they mean.:(
I have been upgraded to the best with no requsetion and all my Correspondents been handled perfectly non
Its was great
Smell of the rooms and coridors good swiming pool nice birthday and hony moon decoration arrangements free The towels was not soft at all , in very bad touch to the skin very expensive according to the room size and furniture quality ad access to the mall ,, elevators very slow , very dramatice bad view over looking the metal roof of the dubai mall , small lobby bad lighting for the room , spot light in top of the bed , yes you can turn them off , but still they look bad not luxury feels like 4 star level of dubai driling and maintinace was more than what they told us in the letter paper from the manager
Direct access to Dubai Mall
closed to dubai mall AC was not cooling, afte reparing was ok in the first day but next day same proplem cames again.
nice spacy studios, the view, closeness to dubai mall and fountain area phone system doesn't have quick buttons for house keeping,room service...etc no instructions for room to room calls or outside calls.. it was stated that rooms have wi fi but it didn't work and the employer couldn't instruct me efficiently to solve this problem... website didn't have booking option had to book from another hotel booking site
shangri-la wants to be the same as a Four Seasons but that's impossible for them
Everythning was so personal Nothing
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
convinient for business trips no smoking in the lobby
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
The bullivard and everything
the service and the staff were supper good nothing
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
Please write at least 15 words
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
We really had a great time excellent service,
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
Very helpfull and smily faces.Better than home!!
Very quiet and the services are fast and the staff and friendly For check in they need more staff, we waited in line to make the check in although there was more than one desk but no staff.
Quoted a lower rate for single occupancy, but was charged for double occupancy and despite speaking with a manager, issue was still not resolved. He claimed he would and get back to me, and never did. Very unprofessional front desk staff plus bad management makes this rather nice hotel undesirable. Will not return.
room space reception, service approach, response time, breakfast too expensive, asked for an extra bed 3 nights in a row but no reply
Rooms and services Nice people and very good customer service !
The large executive suite They dont have good express laundry
the bath is transparent and there is no privecy
Great service , friendly staff, big rooms, rich breakfast buffet, comfortable beds, good location , great value for money They need to improve the pool area slightly
It was a pleasant stay and unforgetable time in this gotel. Its loby has excellent atmosphere and rooms was very nice and hme service was outstanding. stamping valet parking card from the receitpion each time I goingout. but this is doesn't mean it is un managed. it is good service
Standard room was very large in its size. Nice setting area in the room overlooking at Sh. Zayed road.
the place is comfort and hospitality is excellent
I waited around 15 minutes for registration and it was 12,30 in the evening after a long trip
Big Rooms, Amazing Location
Staff is Very Very proffessional and very Kindly
great location in the middle of the city, great facilities like sauna swimming pool and so coopertive staff
The pleace of the hotel and the privace They took more then 20 mints to bring my car
very busy hotel food was very bad
the view of the Shk Zayed Rd. from the top Bathroom floors don't have drains, water get stucked on the floor.
Rooms are of great comfort. Very good location. A great Hotel. Eventhough windows are doubleframed, some noise from Sheikh Zayed Road can be heard. But this is not a major issue.
The hotel crew are generally friendly and helpful. Not geared for family vacations
The location and service were good. Visa processing was very prompt. The closets in the room are not 5 star quality and the handle of one of the sliding doors was broken. The rate per night was very expensive.
breakfast and the manager cristina so nice polite and know what she does.pool excelent.
every thing was very good. we got our room after 2 houres of our arrivel that was bad , there was 1 car from the hotel at the airport when i asked for 2 and i was willing to pay extra and i had reservation of 2 suites .
1- The relaxtion environment that hotel is providing. 2- The place of the hotel, which it's near to Al Bahar Shopping Mall and it's near from many touries distenations.
the very nice and romantic atmospere of this arab style and comfortable hotel room cleaning staff was not discrete enough
The warm welcome from the hotel staff and also the old charming atmosphere No
very equit place. i did not like the hotel services.
Beautifully appointed room in the executive wing. Access to the Executive lounge and business center was a nice perk. The gym has good equipment. The mall is a few steps away and has bars, restaurants, grocery, pharmacy,coffee shops. There is construction in the neighbourhood that started up at 6:30am. When that is finished the place will be perfect.
The staff was amazing and over all the stay was great
Because I really like their services and it is very flexible Nothing
I was there on my anniversary, the best that amazed me was the extent they went to make my experience wonderful. they suprized me with flowers in the room and a nice cake, also a nice suprise after my spa with a nice private table for me and my wife. this Hotel is a 6 star the 6th star for going beyond the normal hospitality
it was a very nice 5 star hotel, which was absolutely worth any penny paid! nice environment, just behind Burj Dubai, nice and quiet, brand new hotel, nice interior design, good location, nice staff and lots of facilities in and out of hotel. no coffee maker in the room, but learned later you could get one on request! so next time better!
The hotel was very comfortable with enough capacity in two bed romms appartment for my whole family (four members) There was nothing to be disliked
i booked for a price , they charge me different rate
The layout, interior and the view. I went to the hotel around 4.00pm and I was kept waiting for 30 minutes until the room was ready. The choice of room service is limited and the food itself needs more flavour.
Hotel's location is very nice every thing in your hand, many of restaurant and cafe shop beside you.
convieince of lcoation.
Excellent hotel with wonderful facilities and staff that excel at service.
This hotel was very conveniently located within a few minutes from the Burj Khalifa and many other things to see. The hotel has a great view of both the beach and city. The rooftop lounge and pool offered great views as well. I was with a group of six friends and originally booked 2 separate hotel rooms. The front desk person was nice enough to upgrade us to a 3 bedroom apartment on the top floor that allowed us to all stay together. Great stay and would definitely recommend.
Coffee House staff are perfect The charges or presented the credit card 3 times; are confusing. First we paid through booking.com, then we are charge at the checkin upon arrival then we are charge again upon checkout.
I like the availability of F&B outlets...that the pub is open until 2am & we could grab a light bight at midnight after a hard night shopping.
Excellent hotel for family & definite value for the money, highly recommended.
Nice hotel, good location, room was big and there was space for three people, breakfast was ok and hotell stuff was friendly
In general, it is a reasonable hotel with many pleasant features and atmosphere. The staff and the higher management are very friendly and cooperative. Location is near Dubai Mall.
Room was spacious & Luxurious. Comfortable bed, tv channel, kitchen was well equipped. Good and quick room service even engineer and iron board came very quick, Metro station very near. Even after asking we didn't get a room with the road side view. It seems the staff at the reception is just unable to understand you. Like as if you are hitting a brick wall. No free breakfast for us as the webside messed us up. But Without that its too expensive at the hotel. There was a smell in our room which was coming from the kitchen pipes, it did get fixed. And the best for last. We had to pay for the internet and it's quite expensive aswell. Its a well designed and beautiful hotel located at a nice place but the hotel protocals and reception staff only disappointment you when ever you ask them for any thing. May be, because its such a busy hotel they just dont put any effort in making their guests happy. We finally moved to a hotel with atleast free wifi and booked our tours
the floor is not clean in my room and the sofa also and at 8pm i am stay for 10 minutes to received the elevators on floor 21 to going down at ground floor
The breakfast was the best part. The room smelled really bad. The staff were not friendly. Housekeeping didn't show up until 5pm. The carpet and flooring was dirty. The Internet for 24 hours cost 90 dirhams. I almost paid $110/night with taxes and fees. It doesn't worth it. You can find much better hotels with that price range.
Upon arrival we were immediately dismissed and it took 30 minutes to check in even though no one else was there. When we finally got to our room it was still dirty and there were stains all over the carpet. Even though we booked through kayak and were guaranteed free internet we had to purchase Internet through the hotel and even then at times there wasn't enough bandwidth to even check email. The shower didn't drain and was never fixed even though we told them three times. Bad experience!
I asked to check in early (10:30 AM), and they said rooms are not ready, but come back in 1 hour. I came back after 2:30 hours, only to have to wait 45 mins in the chaotic queue at reception, to try to check back in. Many people were trying to check out and they didn't have enough staff, and no one was following the queue, instead storming the reception. After waiting 45 mins to try to check in, I got to the reception clerk who basically said that the room was not ready yet, even though it was 2:00 pm by now. I came back at 5:00 to check in and still had to go through the check in process one more time. A total mess. Not worth the cheap price.
The hotel was great Wifi was chargeble
New modern design, clean room, clean bathroom, comfort bed, Excellent location for shopping (2 min from nearest metro station), friendlly staff, good value of money. TV channels are listed in akward way which makes flipping channels annoying, high cost of internet network.
The staff was very accommodating, and the room was quite large the elevators were too slow
We like the staff, service of the hotel . the location is very convenience, through the booking.com we found what we expected. for the price we payed we should get the Wi-Fi service for free, even if you want to get it it's very expensive.
I stayed 1 day only, but the staff are really helpfull.
For my Birthday they had arranged suprise chocolate cake for in our Room !!!!!! First ever Hotel where nobody came to wake up or make cleaningnoises in corridor and we could sleep untill late and even after leaving room after 1400hrs room was still cleaned up when we came back in evening!So new Hotel that we were first to use the swimmingpool on 4th floor!!! There's a kitchenunit and microwave but no kitchenutitensils ,no coffee/teamaker in room so we had to buy our own cups//spoons etc
location and facilities poor staff not like in other hotels of Rotana
The location of the Hotel The charge of the room is too high
Courtesy of the staff & comfort of the room. The location with regard to access to the airport & metro system Waiting time for elevators could be a little irritiating at peak times. The breakfast was good but the addition of turkey bacon would have made it better
The design of the bathtub edge seem to trap water where the water will leak out and flow onto the floor. flood the whole of the bathroom floor which should be designed properly.
It was brand new, and it was close to the Burj Khalifa, as was my reason for coming here. I've got a nice room at 57 floor with view at Burj Khalifa. Perfekt! Many things was not working yet, like the swinnigpool, and rest of the fitness apartment.
well furnished room reception area is very small for a hotel like this
It's excellent location relative to the DIFC, Metro station and Dubai mall with excellent price. There is no variety of restaurants, and staff is relatively new with no experience in hotel management business.
Protect location for shopping No bars
The staff were courteous helpful and friendly