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Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
Excellent staff (concierge can answer almost any reasonable questions about Dubai), very comfortable room with all facilities that I wanted, good (though expensive) food. Breakfast was excellent in quality and service, but price was too high. Hotel location is good, but due to multi-lane roads immediately north and west of the hotel, it was difficult to walk to nearby places like Dubai Mall (The hotel has shuttle service to Dubai Mall about four times a day.).
staff car parking
Price for value given nothing
Great room and service.
Just the location, that's about it. I stayed in the apartments tower, even though my booking had been for a room in the hotel ("suite"). By far the worst stay I've had in Dubai, and I've been there many times. There is no chance this hotel is rated 5 stars, it's fraudulent or old and needs to be updated. The hotel lacks energy, lacks a buzz, the bar is packed with hookers, TVs don't have the right channels (Aljazeera/Bein football ones to show crucial Champions League games), the restaurants are on the 24th floor and look like a 3-star hotel's restaurants at best. Their seating and tables are old, and doesn't look luxurious at all. Let's put it this way - I'd be embarrassed to take a colleague there for a business lunch. The hotel itself is dark from the inside, despite a ton of sunlight and unblocked view on all sides. Inside the rooms, the carpet was smelly (probably old) and the bed/cupboards were old with scratches and all. There was barely an office desk to do any work on, and the kitchen was too big for the place. Overall, this hotel is equivalent to a nice 3 star in the US / Europe. I didn't mind the policy to allow gents to take "guests" (girls) upstairs because that's the only consolation one deserves to get for staying at this crapchute.
The staff and services were excellent. Room was quiet and comfortable. Room decor is dated. Furnishings and walls are banged up.
The hotel location, the architecture is nice. The rooms were very spacious, and we got a free upgrade to a one bedroom suite, which was very nice of the staff to do. The gym and the pool seemed a bit odd, as a layout. The bathroom fixtures seemed a little outdated, but worked fine.
Room, location, hotel, staff, I travel a lot, but In short I loved everything about the hotel. Thank you very much for an amazing stay. I didnt like that i didnt stay in this hotel on my previous visits to Dubai
I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied. I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Big room Bad smell in the room
the hotel at the centere of dubai and too close to dubai mall & jumirah beach the long long time during chick in & chick out
Location is not bad especially in winter since it is close to dubai mall. They have free shuttle from/to airport. Large rooms. No covered route to dubai mall.
The hotel was across the road from the Dubai Mall. The reception staff were very helpful with our very early arrival and found us a room as no non-smoking rooms were available as requested.
The atmosphere was absolutely great! The staff was as good as the ritz carlton's staff. this hotel was the best we have ever stayed and we will purposely stay here again!
The hotel is in a great location, just on a short walking distance of the Dubai Mall and the Burj Khalifa. It was the ideal location to be. The breakfast is amazing. The staff is extremely professional and helpful (Trimlesh, and others). No free wi-fi in rooms.
- Taxi is always available at hotel gateway - Breakfast is outstanding - Hotel is brand new and looks amazing inside/outside - No breakfast charge for my son whos sharing the bed - Bathroom's Massage Shower is fantastic - Kids TV channels (Cartoon Network/Disney Channel) are great - Hotel is not responding to any emails - Not 10 minutes to the airport, its near 30 minutes - Most of the rooms have a bad view on a construction areas - No sport channels like ART/Jazeera+ - Not close to any shopping mall, nearest one will cost $10 - No hotel's private bus shelters compare with other 5* hotels - Bathroom is too small
Service excellent, roooms very nice and the poolarea
the staff were very attentive position of the hotel and the facilities a lot of building work going on the area
thank you for your hospitality and i ll try to vist you again
The location is amazing; we had a wonderful view to the Burj Khalifa from our balcony, 10 min. walking to Dubai Mall. The room was amazing, very comfortable. Enough parking place for the cars. Very friendly stuff.
Worming and relaxing atmosphere It needs to have all sports channels available ART sport or example
The towels wasn't so clean
Very new. In Dubai Mall which makes shopping very comfortable. Very friendly staff.
I have been upgraded to the best with no requsetion and all my Correspondents been handled perfectly non
nice spacy studios, the view, closeness to dubai mall and fountain area phone system doesn't have quick buttons for house keeping,room service...etc no instructions for room to room calls or outside calls.. it was stated that rooms have wi fi but it didn't work and the employer couldn't instruct me efficiently to solve this problem... website didn't have booking option had to book from another hotel booking site
Its was great
closed to dubai mall AC was not cooling, afte reparing was ok in the first day but next day same proplem cames again.
Direct access to Dubai Mall
The Arab and Idian hotel staff were perfect and helpfull in eveyway that can they made me feel spicail :) The Chines hotel staff were very bad they made it difficult for us in everything .They cant say anyword in the right way and you have the work it out by yourself what do they mean.:(
The fact that it is connected to the Dubai Mall is a great Plus.. The hotel is very new hence the staff managing the hotel had little exerience on how to deal with guests, and many of them didn't speak neither English nor the local language (Arabic) fluently. The furniture was custome made and was low on finishing quality. The connecting corridor between the hotel and the mall wasn't finished, and we had to walk through the hot/humid indoor parking to get to the mall while the decoration workers were finishing the corridor. The hotel had no taxis waiting at the entrance like other respectable hotels, we had to wait 25 minutes to get a taxi. Taxi drivers didn't know about it, and got confused when asked to drop us at the hotel. The room didn't have a floor plan with emergency exit hung on door
Smell of the rooms and coridors good swiming pool nice birthday and hony moon decoration arrangements free The towels was not soft at all , in very bad touch to the skin very expensive according to the room size and furniture quality ad access to the mall ,, elevators very slow , very dramatice bad view over looking the metal roof of the dubai mall , small lobby bad lighting for the room , spot light in top of the bed , yes you can turn them off , but still they look bad not luxury feels like 4 star level of dubai driling and maintinace was more than what they told us in the letter paper from the manager
Spacious of room; helpfulness of bellmen. This hotel has many, many problems, to whit: *hair and dirt in main bedroom shower - absolutely disgusting *fit and finish of the hotel room was absurd - this hotel was not well put together. Floor tile putty overrun; cabinets in kitchen ill fitted; bathrooms incomplete - not sure how this hotel passed any reasonable inspection *no toilet paper in middle bathroom *dirt in elevator corners (also poorly built; improper fit and finish *ridiculously poor value for money - there is nothing (other than location) to justify the price of a room here *24 hour construction on all sides of the hotel - never a quiet moment
Very friendly and professional staff. Well appointed rooms.
Quiet comfortable when you needed it. Great lounge. Great service very good food with a nice variety. Pool not very fancy and pool bar very small. Too be fair I only went in morning. I was told it gets busy at night(bar).
Great facilities for business and events Housekeeping staff are slow
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
Big rooms, friendly staff Small lobby
I was there on my anniversary, the best that amazed me was the extent they went to make my experience wonderful. they suprized me with flowers in the room and a nice cake, also a nice suprise after my spa with a nice private table for me and my wife. this Hotel is a 6 star the 6th star for going beyond the normal hospitality
it was a very nice 5 star hotel, which was absolutely worth any penny paid! nice environment, just behind Burj Dubai, nice and quiet, brand new hotel, nice interior design, good location, nice staff and lots of facilities in and out of hotel. no coffee maker in the room, but learned later you could get one on request! so next time better!
the very nice and romantic atmospere of this arab style and comfortable hotel room cleaning staff was not discrete enough
The warm welcome from the hotel staff and also the old charming atmosphere No
Beautifully appointed room in the executive wing. Access to the Executive lounge and business center was a nice perk. The gym has good equipment. The mall is a few steps away and has bars, restaurants, grocery, pharmacy,coffee shops. There is construction in the neighbourhood that started up at 6:30am. When that is finished the place will be perfect.
very equit place. i did not like the hotel services.
every thing was very good. we got our room after 2 houres of our arrivel that was bad , there was 1 car from the hotel at the airport when i asked for 2 and i was willing to pay extra and i had reservation of 2 suites .
The staff was amazing and over all the stay was great
Because I really like their services and it is very flexible Nothing
1- The relaxtion environment that hotel is providing. 2- The place of the hotel, which it's near to Al Bahar Shopping Mall and it's near from many touries distenations.
shangri-la wants to be the same as a Four Seasons but that's impossible for them
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
convinient for business trips no smoking in the lobby
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
Everythning was so personal Nothing
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
Very helpfull and smily faces.Better than home!!
Please write at least 15 words
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
We really had a great time excellent service,
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
the service and the staff were supper good nothing
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
The bullivard and everything
breakfast and the manager cristina so nice polite and know what she does.pool excelent.
Rooms are of great comfort. Very good location. A great Hotel. Eventhough windows are doubleframed, some noise from Sheikh Zayed Road can be heard. But this is not a major issue.
great location in the middle of the city, great facilities like sauna swimming pool and so coopertive staff
The hotel crew are generally friendly and helpful. Not geared for family vacations
Staff is Very Very proffessional and very Kindly
The pleace of the hotel and the privace They took more then 20 mints to bring my car
The location and service were good. Visa processing was very prompt. The closets in the room are not 5 star quality and the handle of one of the sliding doors was broken. The rate per night was very expensive.
the view of the Shk Zayed Rd. from the top Bathroom floors don't have drains, water get stucked on the floor.
very busy hotel food was very bad
the bath is transparent and there is no privecy
Quoted a lower rate for single occupancy, but was charged for double occupancy and despite speaking with a manager, issue was still not resolved. He claimed he would and get back to me, and never did. Very unprofessional front desk staff plus bad management makes this rather nice hotel undesirable. Will not return.
Big Rooms, Amazing Location
Very quiet and the services are fast and the staff and friendly For check in they need more staff, we waited in line to make the check in although there was more than one desk but no staff.
I waited around 15 minutes for registration and it was 12,30 in the evening after a long trip
The large executive suite They dont have good express laundry
Great service , friendly staff, big rooms, rich breakfast buffet, comfortable beds, good location , great value for money They need to improve the pool area slightly
Standard room was very large in its size. Nice setting area in the room overlooking at Sh. Zayed road.
It was a pleasant stay and unforgetable time in this gotel. Its loby has excellent atmosphere and rooms was very nice and hme service was outstanding. stamping valet parking card from the receitpion each time I goingout. but this is doesn't mean it is un managed. it is good service
Rooms and services Nice people and very good customer service !
the place is comfort and hospitality is excellent
room space reception, service approach, response time, breakfast too expensive, asked for an extra bed 3 nights in a row but no reply
The layout, interior and the view. I went to the hotel around 4.00pm and I was kept waiting for 30 minutes until the room was ready. The choice of room service is limited and the food itself needs more flavour.
Excellent hotel for family & definite value for the money, highly recommended.
This hotel was very conveniently located within a few minutes from the Burj Khalifa and many other things to see. The hotel has a great view of both the beach and city. The rooftop lounge and pool offered great views as well. I was with a group of six friends and originally booked 2 separate hotel rooms. The front desk person was nice enough to upgrade us to a 3 bedroom apartment on the top floor that allowed us to all stay together. Great stay and would definitely recommend.
i booked for a price , they charge me different rate
convieince of lcoation.
I like the availability of F&B outlets...that the pub is open until 2am & we could grab a light bight at midnight after a hard night shopping.
Hotel's location is very nice every thing in your hand, many of restaurant and cafe shop beside you.
Nice hotel, good location, room was big and there was space for three people, breakfast was ok and hotell stuff was friendly
Excellent hotel with wonderful facilities and staff that excel at service.
Coffee House staff are perfect The charges or presented the credit card 3 times; are confusing. First we paid through booking.com, then we are charge at the checkin upon arrival then we are charge again upon checkout.
The hotel was very comfortable with enough capacity in two bed romms appartment for my whole family (four members) There was nothing to be disliked
Protect location for shopping No bars
For my Birthday they had arranged suprise chocolate cake for in our Room !!!!!! First ever Hotel where nobody came to wake up or make cleaningnoises in corridor and we could sleep untill late and even after leaving room after 1400hrs room was still cleaned up when we came back in evening!So new Hotel that we were first to use the swimmingpool on 4th floor!!! There's a kitchenunit and microwave but no kitchenutitensils ,no coffee/teamaker in room so we had to buy our own cups//spoons etc
The location of the Hotel The charge of the room is too high
The staff were courteous helpful and friendly
It was brand new, and it was close to the Burj Khalifa, as was my reason for coming here. I've got a nice room at 57 floor with view at Burj Khalifa. Perfekt! Many things was not working yet, like the swinnigpool, and rest of the fitness apartment.
It's excellent location relative to the DIFC, Metro station and Dubai mall with excellent price. There is no variety of restaurants, and staff is relatively new with no experience in hotel management business.
I stayed 1 day only, but the staff are really helpfull.
The design of the bathtub edge seem to trap water where the water will leak out and flow onto the floor. flood the whole of the bathroom floor which should be designed properly.
location and facilities poor staff not like in other hotels of Rotana
well furnished room reception area is very small for a hotel like this
Courtesy of the staff & comfort of the room. The location with regard to access to the airport & metro system Waiting time for elevators could be a little irritiating at peak times. The breakfast was good but the addition of turkey bacon would have made it better
The breakfast was the best part. The room smelled really bad. The staff were not friendly. Housekeeping didn't show up until 5pm. The carpet and flooring was dirty. The Internet for 24 hours cost 90 dirhams. I almost paid $110/night with taxes and fees. It doesn't worth it. You can find much better hotels with that price range.
Upon arrival we were immediately dismissed and it took 30 minutes to check in even though no one else was there. When we finally got to our room it was still dirty and there were stains all over the carpet. Even though we booked through kayak and were guaranteed free internet we had to purchase Internet through the hotel and even then at times there wasn't enough bandwidth to even check email. The shower didn't drain and was never fixed even though we told them three times. Bad experience!
Room was spacious & Luxurious. Comfortable bed, tv channel, kitchen was well equipped. Good and quick room service even engineer and iron board came very quick, Metro station very near. Even after asking we didn't get a room with the road side view. It seems the staff at the reception is just unable to understand you. Like as if you are hitting a brick wall. No free breakfast for us as the webside messed us up. But Without that its too expensive at the hotel. There was a smell in our room which was coming from the kitchen pipes, it did get fixed. And the best for last. We had to pay for the internet and it's quite expensive aswell. Its a well designed and beautiful hotel located at a nice place but the hotel protocals and reception staff only disappointment you when ever you ask them for any thing. May be, because its such a busy hotel they just dont put any effort in making their guests happy. We finally moved to a hotel with atleast free wifi and booked our tours
The hotel was great Wifi was chargeble
The staff was very accommodating, and the room was quite large the elevators were too slow
I asked to check in early (10:30 AM), and they said rooms are not ready, but come back in 1 hour. I came back after 2:30 hours, only to have to wait 45 mins in the chaotic queue at reception, to try to check back in. Many people were trying to check out and they didn't have enough staff, and no one was following the queue, instead storming the reception. After waiting 45 mins to try to check in, I got to the reception clerk who basically said that the room was not ready yet, even though it was 2:00 pm by now. I came back at 5:00 to check in and still had to go through the check in process one more time. A total mess. Not worth the cheap price.
In general, it is a reasonable hotel with many pleasant features and atmosphere. The staff and the higher management are very friendly and cooperative. Location is near Dubai Mall.
the floor is not clean in my room and the sofa also and at 8pm i am stay for 10 minutes to received the elevators on floor 21 to going down at ground floor
New modern design, clean room, clean bathroom, comfort bed, Excellent location for shopping (2 min from nearest metro station), friendlly staff, good value of money. TV channels are listed in akward way which makes flipping channels annoying, high cost of internet network.
We like the staff, service of the hotel . the location is very convenience, through the booking.com we found what we expected. for the price we payed we should get the Wi-Fi service for free, even if you want to get it it's very expensive.
The location and the cleanliness
Amazing staff, cleanliness very high, modern rooms
Very classy and spacious room, friendly and helpful staff. They helped me contact my driver when I was unable to do so. The location has a lot of construction going on around it, with blocked sidewalks that force pedestrians onto the street. Next door lot is under construction, so the whole area has an unfriendly ambience. Nearest eateries are several blocks away.
The price we paid for this hotel was amazing. This was truly a 5 star hotel. only down side was having to wait in line to check in and check out. Need to increase the number of people working at the front desk. needed more people working the front desk.
Cleanliness, courteous staff N/a
Room was clean and comfortable Meal prices are high.
This guest did not leave comments about this hotel.
Special thanks to all the people at the hotel especially the concierge people and gentlemen . Everyone was extremely helpful and pleasant to deal with. I will definitely stay at your place on my next trip to Dubai. Nothing in particular.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.