Cleveland hotels near Horseshoe Casino

Cons: Water was brown because of some work being done. Only has Valet parking. No free wifi

Cons: The bathroom needs more privacy. Especially when staying with a group of friends.

Cons: I wish there had been charging outlets on the long desk/counter.

Cons: Housekeeping was irregular in room cleaning services. Most of the days room was not done all day and I had to call for service after returning to room in evening. Bathrobes were not provided in room, which are pretty standard in hotels of this class.

Cons: Room doors close very loudly and the noise woke me up mornings.

Cons: We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Doubletree they are friendly and give you delicious cookies!!!

Cons: Had booked this room months in advance. Called the week of our stay to confirm our reservation and notify them we would be a late check in. At check in they no longer had a room for us, and sent us to another hotel nearby where we were given a king bed for multiple people. The room was really expensive, and we ended up getting something less than satisfactory.

Cons: Just very expensive for less than 24 hours in the hotel and it cost me over $300 for the room and the valet parking was $25 per day which totaled $50, to park my car for 27 hours. Arrived at 11:30 am left the next day at 2:30 pm.

Cons: After checking in at 5pm we where greated with a memo in our room informing us of a recent water shut off. We had BROWN water up until we checked out. We where also in a room that had what sounded like construction and music playing above us the entire night. I couldn’t sleep a wink with the loud noise. Disssapointed that I paid more for a city view room and felt with these issues.

Cons: This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty

Cons: Currently under construction, but they are updating so I'm sure it will look great once they are done.

Cons: Swimming pool would have been the only thing

Cons: First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in and out, just walked where I needed to go for the most part. Second...The staff. For the most part they were friendly, but I arrived in the very early AM and the night attendant almost seemed like they would rather not deal with checking me in (sorry--our system is in the middle of an update...You're going to have to wait 15 minutes before I can check you in). Third...Overall condition of the property. Not bad, but definitely shows signs of wear and tear and could use a good refresh. Fourth...The room. It was a nice enough room, but was equipped as an accessible room with an adjoining room, neither of which I had asked for. The bench in the shower could not be completely moved out of the way, leaving the only options to either fold it down and use it or deal with it leaning out from the wall slightly. A clip to keep it folded against the wall would have been helpful. Finally...Noise. It should have tipped me off when one of the amenities in the bathroom was a set of earplugs. I was given no warning about this. Things were quiet...at first...until sirens started blaring overnight at street level down below. I was clear up on the 6th floor and could still hear them. The last night I was there (remember the adjoining room I mentioned) the group in the adjoining room was either very loud, or this set of adjoining doors had the worst noise isolation characteristics in the world. Probably a combination of both. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.

Cons: No easy access to evening meals. Price of daily parking.

Cons: No room service.

Cons: Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.

Cons: The frown on the front desk lady, she wasn't nice at all. The night one

Cons: Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing

Cons: There was mold growing on the ceiling of my room's bathroom and when I came back to the room on my second day, a house-cleaning person had left a torn rag on my bathroom sink.

Cons: I appreciated everything this hotel had to offer. I wouldn’t change a thing

Cons: Valet parking only, which was misleading and costly. Put into an ADA accessible room for no reason, with horrible pillows and a shower far too short for me. ASKED FOR A QUIET ROOM. Put me across from the elevators, ice machine, staff lounge, and maintenance room in a handicap room for no reason, when a better room was available at the end of the hall. We stayed in the better room the second night only because I tweeted my dissatisfaction and the PR department called to make sure I was changed.

Cons: Very noisy hallways and guests being aloud to play loud music and party all night right next to our room

Cons: Ice only on even floors

Cons: Would be nice if the parking rate were either included or more reasonable

Cons: No parking. On the description of the hotel, it did not state that there was a valet service only to park you car and that this service costs an extra $20 per night, per vehicle.

Cons: No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous

Cons: Staff was a bit harried, not helpful when it came to directions. The 90 East is closed right now, making it a challenge to get in and out of there with GPS. Difficult but not impossible. Staff did not seem to know about this and were not a good source of information for alternative directions.

Cons: Breakfast. The food was good but at 10:00 they shut the doors. There were people still in getting food and they closed them in and started taking stuff away. I understand having a cut-off but at least let people finish getting their food before you close the doors and lock them out. I spoke with a woman that works at another Hampton and had never seen something like this. That was the only dislike we had.

Cons: there was nothing I didn't like.

Cons: I like a firm mattress - it was ot

Cons: very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio.best place to stay in Cleveland.

Cons: Building is old. You can hear everything!

Cons: Valet parks the cars a couple blocks away in a public lot. Trust me when I say park the car yourself. It takes them over 10 minutes to retrieve each car and when we were there only 1 person was working to run for the cars. We took a walk that morning and watched the valet drivers pathetically meandering to the cars, not jogging or even fast walking. It makes it difficult if you are trying to be somewhere on time. Budget 30-40 minutes to get your car the next morning if you use valet.

Cons: Food

Cons: The smells of the building. Old building wit a slight sewer smell. No fan in the bathroom. Had another light in the ceiling but couldn't figure out how to turn it on.

Cons: We didn't like that there was a white film of some sort on the walls in the bathroom. Also our room was not clean when we're came back to it in the afternoon on Valentine's Day. The service in the restaurant leaves alot to be desired. It was very slow. We decided to eat at the bar for the duration of our stay. Additionally we did not have access to HBO... and the channel guide did not match the channels. This hotel needs cleaning and better service. Very disappointing!!!