Good to know
Value for money
Distance to city centre
|Cleveland Hopkins Intl|
Distance to airport
|"The complimentary breakfast was great."||(in 73 reviews)|
|"The staff was amazing!"||(in 85 reviews)|
|"Great room, great location"||(in 76 reviews)|
|"No mini fridge in the room."||(in 9 reviews)|
|"Valet parking was convenient, but pricy."||(in 36 reviews)|
|"No free parking."||(in 35 reviews)|
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At a time like this with the pandemic still the hotel served the bagged breakfast which was an unexpected very pleasant surprise. I found the staff to be extraordinarily caring, helpful, and did their best to meet or exceed our expectations. Plus excellent location with super clean and comfortable room.
I appreciated everything this hotel had to offer. I wouldn’t change a thing
Staff was great. Valet worked out well. Our room was very spacious. Clean and comfortable
Breakfast. The food was good but at 10:00 they shut the doors. There were people still in getting food and they closed them in and started taking stuff away. I understand having a cut-off but at least let people finish getting their food before you close the doors and lock them out. I spoke with a woman that works at another Hampton and had never seen something like this. That was the only dislike we had.
Clean and comfortable--with a few caveats.
Typical Hampton inn amenities...Everything I have come to generally expect. Clean and comfortable overall. Breakfast provided--but could have used a bit more variety in hot food options.
First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in and out, just walked where I needed to go for the most part. Second...The staff. For the most part they were friendly, but I arrived in the very early AM and the night attendant almost seemed like they would rather not deal with checking me in (sorry--our system is in the middle of an update...You're going to have to wait 15 minutes before I can check you in). Third...Overall condition of the property. Not bad, but definitely shows signs of wear and tear and could use a good refresh. Fourth...The room. It was a nice enough room, but was equipped as an accessible room with an adjoining room, neither of which I had asked for. The bench in the shower could not be completely moved out of the way, leaving the only options to either fold it down and use it or deal with it leaning out from the wall slightly. A clip to keep it folded against the wall would have been helpful. Finally...Noise. It should have tipped me off when one of the amenities in the bathroom was a set of earplugs. I was given no warning about this. Things were quiet...at first...until sirens started blaring overnight at street level down below. I was clear up on the 6th floor and could still hear them. The last night I was there (remember the adjoining room I mentioned) the group in the adjoining room was either very loud, or this set of adjoining doors had the worst noise isolation characteristics in the world. Probably a combination of both. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.
The mattress and pillows were very comfortable. The staff was very helpful and friendly.
Ice only on even floors
Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay.
Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.
The Hampton Inn Cleveland-Downtown is located in the center of the city, which makes it near many of the most popular sites in the area. The Cleveland Convention Center, the Galleria Mall, and the theatre district are all within walking distance of this mid-range hotel. Burke Lakefront Airport is less than a mile from the hotel while Hopkins International Airport is 11 miles away. The hotel has 194 non-smoking, air-conditioned guest rooms, conference facilities, and valet parking.
The rooms at this hotel come with a single king bed or two queen beds. The suites also come with a sofa bed for additional guests. Each of the rooms has a desk and ergonomic chair, an easy chair, and a 37-inch LCD flat-screen television. There is complimentary high-speed wireless Internet in every room. Rooms have a private bathroom with a hairdryer and an iron and ironing board. There is a coffeemaker in the rooms and guests can enjoy complimentary hot breakfast each morning.
This hotel also has a fully-equipped fitness center so guests can workout without ever leaving. There is a business center that allows guests to print, fax, and more. There are also meeting rooms available at the hotel. Rather than using a physical key, the Hilton Honors app can turn your phone into a key for your room.
There are many attractions and dining options near this hotel. Some of the restaurants nearby include Butcher and the Brewer, Masthead Brewing Company, and Adega.
based on 652 reviews
Value for money
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Most popular landmarks
- Cleveland Public Library 271 m
- Cleveland Arcade 297 m
- Soldiers and Sailors Monument 0.5 km
- Old Stone Church 0.5 km
- Playhouse Square Centre 0.7 km
- Terminal Tower 0.7 km