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The service was excellent and the included breakfast was amazing (mostly typical breakfast from Cartagena)! Juan took great care of us during breakfast and his service was on point every day! Roberto, Jessica and another young lady (I'm sorry i forgot her name) helped with restaurant reservations/recommendations! The hotel is very intimate and well done, only 12 rooms. The rooms were great, but my favorite part was the shower (strong pressure, which feels amazing after a day of sun tanning)! The roof top pool is perfect for having a couple of drinks, while getting some sun! Loved this hotel and will return! The overall experience was more than we expected (and we had high expectations)! Make sure you request a room that does not face the street, since the taxi's are more than trigger happy with their horns! Also, there are two night clubs across the street which will keep you up if you are a light sleeper! Guess that stayed in rooms that face the interior said that they could not hear anything!
The hotel is beautiful. The staff is always willing to help to make sure your stay is unforgettable. The restaurant ALMA, located in the hotel, is one of the best restaurants in Cartagena. If you are going to spend time in the hotel and are with someone special, this is the place to stay. Unlike the bigger luxury hotels in Cartagena, this hotel offers a more personal/intimate service since there are only about 30 rooms! One of my favorite parts was the coconut treats that the staff leaves in your room every night, which are made in the hotel. I liked them so much, i bought a dozen to bring back with me! There were very few down sides to our stay, but there was some pressure cleaning of the pool area being done at night until 2am, which was a bit load/disturbing. Also, there are some parts of the hotel that you have to be quite in since some guests complain about everything (the roof sun deck is one of those areas)!
I can't say enough about how much I enjoyed this hotel. You have all the amenities you could want from a top grade hotel, paired with a friendly/warm staff who make it feel more like a boutique hotel. The restaurant on the first floor (Harry Sasson) was also great. I will definitely stay here again when I return to Cartagena!
Pool area is fun sunning or splashing but it is large with nice views and well maintained. Rooms were good ours at the front had a lot of light. In the back not so much but in a hot climate not a problem. Common areas were fun. Every thing was clean and worked. It is a small hotel and for the price you can not expect perfect breakfasts or fast checkin. Staff spoke english if imperfectly.
Great location-near everything but an oasis of peace and quiet Friendly helpful English speaking staff (Paula was delightful) Comfortable bed Excellent air conditioning Very good internet service Comfortable places to sit in the courtyard First floor room and bathroom very small without a window No place to put clothes- no real closet or drawers