Would you like to save as your currency permanently or for this visit only?
The location was fantastic very helpful staff I would definitely would come back again.
I liked the fact they had a travel agency to book my trips day before. The pool is huge lots of space. The pool bar is great. Great drinks. Check in was fast and they even signed me up with a hilton account for free. I asked to leave my luggage for my flight so i could do some extra stuff and they helped me with that. So i was very happy. Me and my fiancé were treated like royal. I would come back. Thank you Hilton Cartagena!!! Didnt like that fact i got a lil hot at night. So i had to get up at night and reset the air conditioner. I asked for a late check out but they didnt have the space. The hotel was booked 100%. All around i dont have not really bad to say.
Facilities are good. Attention by clerk and room were very old, and very far from installations. It was the last room of the hotel. When enter to the room it was full of Mosquitos and smell around was nasty.
Excelente atención por parte del personal de hotel, actividades para los niños, buena comida, las habitaciones muy limpias, las piscinas muy tranquilas y cómodas
Bad staff, particularly security. Horrible beds, dirty and outdated. Charged misterious extra fees. All inclusive food is bad. Rooms are terrible . A total rip off.
Nothing - we will never stay here or at an associated property again, and would strongly recommend anyone from staying here as well Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging. 1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card due to suspected fraud, and guests can count on another 30 min before room inspection can be complete and a key is obtained 2. Wifi is non-existant 3. There are strange restrictions around where you can move around the hotel as well taking your room towel out of the room (really?) 4. Exercising "discipline," redundant process, and rules requires a lot of monitoring and staff, and the hotel has impressively invested plenty of manpower in that area 5. Oh and don't dare leave your key in your room, it will only take several hours for the hotel to find a locksmith...one would have thought to keep duplicates right? 6. Though it is all-inclusive, the alcohol quality is bound to make you sick and the food is mostly uncooked. Be prepared to eat/drink outside for all 3 meals. I am surprised that the hotel is still up and running. We were a group of 8 who spent most of our time outside the rooms, but whatever moments were at the hotel, were not conducive to a convenient existence.
the view from thebalcony walkway to the room. I did do a survey for the hotel prior to leaving: rooms are small and dated. When we went to our rooms (we booked 2) one of the rooms had 1 dirty towel...called to have towels deliverd. . .took them over 2 hours to do so. there is more but out of characte