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The hotel is brand new, location is amazing, front desk staff is friendly. Our room was spacious and had a very nice view both of the city and the sea. Food was really good but when it gets busy in the morning you have to wait for your coffee for good 15 minutes as you can only order it from the waiters. We spent a night before our wedding in the hotel and needed to have express dry cleaning, we were told that it would be ready next day at 2pm but when we came to give the clothes we were told that it won't be ready until 4 which is too late as we had to leave the hotel around 3 already. We have asked for iron as well and the one given did not work and ironing board was broken. We were offered to have our clothes ironed and we had to pay for it, even though we would expect to have it as a complimentary service as the provided facilities did not work and we were misinformed regarding dry cleaning service as well. Not so many guests usually need these kind of things when they stay in the hotel but the problems we faced using this services were quite an issue in our situation
The rooms were newly renovated and each roon had a view if the sea. The hotel staff spoke perfect English and very helpful - whichis rare in israel from experience !! The hotel outside public areas + pool area look tired and in desperate need of a simple lick of paint.
Food and service and value
Beach side position Public areas very worn and grubby. Our Seaview room had a much better view of the car park !
the view of sea yes comportament concierge and security
The staff were exceptionally friendly, the room was clean and comfortable, . I would stay there again without hesitation, On the down side there was no iron in the room
location, breakfast included
proximity to beach
The location is fantastic Due to underpass located near the Hotel the east side of the hotel is rather noisy.
Nothing The service, cleanliness, attitude, and food In other words it was horrible and I would NEVER RECOMMEND THIS HOTEL. IT WAS FILTHY
nothing a cheated experience. nothing at all please do not reccomend this hotel to any one i am puting a campaign against this property on facebook
The only thing this hotel has going for it is the location, right on the beach One of the dirtiest hotels I have ever had to stay at. We left after one day. The staff was rude and the breakfast was weak. I would not recommend this to anybody. It is built around a parking garage with trash piled up and lots of traffic noise
Dramatic, smelly, un friendly, dirty place. A big mistake to book this expensive hotel We where very happy that we could cancel the other booked night!!
Needs a major facelift--the pool is a scene out of a movie-make sure to tell the people working at the pool you are staying there--b-c every seat is reserved for VIP--which I am unsure of who that is?? It needs a major renovation--but fit our needs for one night We felt it needed a makeover-the keys don't work well-
helpful with requests, good breakfasts they were renovating- so very noisy and disturbing at the time. I suppose it will improve once they have done with the renovations.
Close to beach Rooms need updating. Everything seems old. The entrance is very confusing.
The location was excellent the views from the hotel were fantastic. the swimming area was lovely and the food was good.
Location, lobby appearance, roomis large and has a table to sit at, very helpful personnel who went out of their way to help. View is great. There was no shampoo and conditioner provided as you usually find in hotels in the U.S. There was some broken plaster in the bathroom.
The room and breakfast Outside was very dirty and not taking care off. Hard to find an entrance.
The pool on the roof was very pleasant and location can't be beat. But the smells, smaller room and small bathroom, and construction on the elevator and lack of attention to detail (the lamp was out on one side of the bed) made the value not equal the price. However, the proximity to central Tel Aviv and the gorgeous roof top private pool (small but exclusive feeling) with a bar makes this a worthy hotel. Pool staff was very polite. Fast check in. Small room for the high price. Very small bathroom. Bad smells throughout the hotel and extremely eerie art work.
Proximity to beach and main streets. No variety to the breakfasts. Same fruit every morning. Needs more variety!!!
Location on beach, nice view, good buffet Noisy, messy like work in progress, build over a road, they never received the booking via the website and I did not get the room I booked.
We had two rooms. One room had bad bed bugs! Balcony feels like it's going to fall apart. Staff and manager at front desk very very rude! Stay else where I liked Sheriton or Hilton or harrods Bed bugs. Rude manager at front desk. Terrible unsafe balconies.
The sea views, the breakfast, and the comfort of the room The staff were friendly too I
Love the Closeness to the beach Requires a better food menu hotel rooms need improvement should provide better rates for extended stay if a guest stays in the 900level and paying good cash at least bkfast should ne included
Comfort. I was grossly overcharged for a bottle of moneral water
Everything was good. We really enjoyed the stay.
Very enjoyable stay. Great food. American tourists.
running on the beach
Iliked how close it was to the beach and the buffet breakfast was great. I thought customer service was very poor for the cost of the hotel. no free internet or wifi. it was very expensive to use this facility. Having stayed in the park plaza orchid hotel for four days prior at almost half the price I would say that offers far more value for money the the crown plaza and better service
We liked the location of the hotel. Tthe amneties were excellent. The room was very clean and the staff was nice. I didnt't like that the price did not include breakfast. the pool was not kid friendly. we did not like the entrance difficult to check in and out with a lot of luggage. The interent service was too expensive.
The hotel was perfectly located for my business appointments and being one street from the beach was an added plus. Another positive was the beautiful rooftop swimming pool. Everyone in the hotel was friendly and professional. Pool hours were a little unfriendly as a business traveler but I did have time on Saturday.
Very nice hotel, great staff.Pool at roof of hotel was very clean just do not open before 10 am. We are very pleased
The mini kitchenette was very helpful, to keep drinks and snacks for the kids. The pool, although small was nice and clean and there were cold beverages available and had an amazing view of Tel-aviv. We felt that since it is such a family oriented hotel, that breakfast should have been included in the price like so many of the up-scale Israel hotels do.
That I could move out next day We ordered a room with balcony through bookings.com and git a room without balcony for the sme prize. After we complained a reduction of us$ 20.- was given. The room was bad equipped, loud, the way to the ocean far, nothing appealing in so far.
1. Extremly helpful staff at the reception. I was impressed of the way they tried to accomplish all my requests. I had quite a lot those days. I was also impressed by the Manager's idea of sending me a signed bday card on my bday ()shows care to the customer.2. The view and the balcony from the Executive Sea View Suite Apartment are breathtaking. 1. It is an old hotel, not refurbished since probably its 70-80'S.2. The elevators are poor and the cards allowing to go to the vip floors are a pain in the arse.3 Way too expensive for the comfort that it offers!!!It does not worth the money I paid! I would give to my apartment a 3 stars rank, not a 5.
The friendly staff - comfortable and spacious room - peaceful and tranquil atmosphere - proximity to places of interest.
Nice location. Parking included. Sometimes the roomcleaning was very bad and done late in the afternoon. Towels weren't changed, some parts of the room weren't cleaned. Wifi is not free. Some of the hotel staff do not speak English. The "living room" sofa was very old and tired, and almost impossible to sit on.
I love the hotel, the area, the employees were super to us. Fantastic. Not really, I would only suggest a more American palate friendly in house menu
We had a wonderful time and could not fault the hotel ,we will go back at some time we did book apoolside room however when we arrived there was not one available?
Everything! This was the perfect place for our honeymoon. N/A
Dated hotel but well run with pleasant rooms. Food at breakfast was average and in the kosher poolside bar the food is terrible. We had lunch there, a burger and chicken salad, this was by far the worst meal I had in 10 days at Tel Aviv
Breakfast was good. Eggs could use some more cooking but they weren't real anyway. All in all it was cheap and if your looking to go to the beach you can't beat the location. Also it is located near some great food options and the staff know the good spots to go.
The staff was very helpful. Bed, linen, pillows and shower - fantastic. Size of room bigger than most. Breakfast the same as all Israeli hotels. Great location - across from the Gordon Pool and promenade, located two doors from Ben Gurion Street.
no shuttle service to airport
nice pool, good area, nice breakfast besides the fact that on your site is written VAT is not applicable the hotel tried their luck to charge us vat. only after proving we are not israeli citizens did they agree to remove the charge.
Great location across from the beach and good facilities within the hotel. The hotel was overpriced (over $400 per night) due to season and local events. Renovations to pool area ongoing during stay which we were not alerted to before booking and which affected enjoyment of pool and adjacent lobby areas.
beautiful hotel nice location beautiful view
helpful staff. .good facilities. excellent food. great position club lounge was a little disappointing when compaterd to similat facility at the dan panaroma hotel
The very convenient location. Its position on the Beach where all the life of Tel Aviv was.
Nicely located, Sheraton Tel Aviv Hotel has everything needed to go for a business trip or vacation. Bar at the reception closes after midnight
Location Rooms were too small for the price. Daily restocking of towels and accessories to include complimentary water was hit and miss.
SPA and especially massages are very good( good specialists), general service and room , comfort and good situation on the sea side. Food was not at the usual Sheraton standard level...( choice of fresh fruits is poor and fresh juices are not available each day..) Cafe machine did not work properly.. etc.;
This is my favorite hotel in all of Israel. It's wonderful to be recognized, as well. Great, great hotel!
Staff very helpful and accomodating, especially late checkout. I was upgraded to lounge floor. Sea view from room.
the view of the streets
Tremendous staff, young entheusiastic and happy to help out Occassional smoking on a non smoking floor, staff quickly rectified this
I would like to have wi-fi in the room not only in lobby
Good breakfast-offer / daily change of towels / less noise / friendly staff / clean rooms / easy check-in and check-out
close to beach, interesting neighbourhood, helpful staff, excellent breakfast nothing
Internet only in the lobby so guests gathered there with their laptops. Some were using Skype, it was noisy - not conducive for work and there were not enough power sockets. There was offensive racist conversation in the lobby (Obama is a f***ing n*****) which the staff seemed to condone.
A centrally located small hotel close to the beach. The rooms are small but clean and adequate. The service was very good. The welcome was very warm with a plate of fruit in the room. The breakfast was excellent.
the staff were friendly the booking process was very difficult--we booked online but then spent three or four hours calling the hotel because they refused to acknowledge the booking; we then called booking.com to ask for help or cancel and only after that did the hotel acknowledge the booking.
the recent remodel is nicely done. The dining hall is lovely and the food is good. Rooftop pool is nice, but small. They did not have the room I reserved through Booking.com. I reserved a seaview room but actually only had a city view room available. Also, there was poor communication between reception and the rest of hotel staff - I had to call several times to get a robe that was supposed to be in the room. And had to talk to several people about reserving a Shabbat meal- reception staff was really not helpful.
The room was very comfortable and nicely furnished. The location was excellent. We had a slight problem with the booking and were compensated by the PR staff very agreeably. Quite expensive.
amazing all good
some recent renovations made the hotel's entrance, lobby and second floor look much better, but still far from luxury. The pool at the roof is really nice, though small. Food is the best experience in the hotel but we have eaten only breakfast. Views from some rooms (south) have a horrible view on the back of the next hotel (Marina) which is really for no one's eyes. Room's carpets need to be renovated. Carlton's Beach area (though it is not the real beach access - it is on the rocks and you cannot go to the sea from there) needs to be renovated.
I loved the pool on the roof. It gave us a feeling on the beach without the noise. Parking lot adjacent was not clean
The view to the sea, the sound of the sea. You cannot stay naked in the sauna, as it is a small, mix one.
swimming pool noisy
The hotel was nice with a great rooftop pool and 360degree views of the city and beach. Hotel is in a great location on the beach and a very good breakfast resturant The hotel is just 5star, very nice but not with the extra trimmings you'd expct from the 5star hotel in other parts of the world.
We were upgraded on arrival to an executive room and it was extremely comfortable. Breakfast was overlooking the beach and very plentiful .......very Israeli! No complaints at all.
Close to beach,friendly
Elegant and luxurious with impeccable service. Highly recommended. The breakfast was the best we had in Israel. Can't think of a thing.
Sharon Kol, the PR manager, is a wonderful employee and was very helpful. The pool is great. Some of the staff can be rude and patronizing.
Location....Suites very nice hallways and elevators not very clean......run down. Pool & gym old, run down equipment, not clean. No doorman, just security. Very overpriced.
Good location, the staff was friendly, always ready to help, the room was clean and comfortable.
Rooms are small staff are unfriendly, the food is barely passable, stay elsewhere
The hotel is very old and it is reflected in the room furniture and common areas. Sadly, it smelled like cigarettes and the walls were thin.
Excellent mgmt No atm machine
good clear booking service via email. Good service in the hotel at all times
The Staff was friendly and very helpful at all time Internet Voucher Operation
Room cleaning-twise a day and breakfast: both service and menu. Nobody at the reception desk would smile ever! Also, they do not open teh door for you when you go in or out from the hotel, although it is called 5 star hotel.
The spa and Gym are excellent. The breakfast is made for jewish people, and not considers that it is an international hotel
The location is great It is far too expensive but if money does not matter it is a nice choice
Convenient location, coutreous friendly staff
location on the beach plus easy access into the city. There is a gym and small pool plus the possibility to run along the beach. the breakfast is great a huge choice. i ate in one of the restaurants one night and found the food to be ok but not great considering the standing of the hotel.
comfortable room, good location on seashore. Although a fine hotel, it was overpriced. We paid well over 300 dollars for a room. At that rate one would expect the standard of room comfort and breakfast set by Dan Tel-Aviv, the city's best hotel.
All was ok as usual for this hotel what they guarantee is true only parking service need to be up-grade. Pricing is quite expensive respect quality.
Breakfast room was very small, pool didn't work, no gym, the price could be more appropriate
We read that hotel ad been refurbished,dindnt like very old bathroom of refurbished room,the manager changed us without problem,The head of chambermaids,Simona,was most helpful at all times. Refurbished rooms are very badly planned.No drawers,no bedside tables,no mirror above table.Hopeless for women!
Very nice staff and good food. Nice business lounge. Single room was very tiny, taking into consideration the price I think it's better to choose Leonardo Plaza hotel.
Was close to the water though from our room no veiw . Wasn't directly on the beach but a 5 min walk.
It was a late arrival (2 in the morning) and the staff was present and helpfull. Understaffed at the check out in the morning leading to long waiting period
Great service and friendly staff. Good location near the beach and good rate. Small rooms, but modern
Location Bathroom small Bed was two parts instead of one double bed as requested
Although only stayed one night, the reception was friendly and helpful ordering a taxi for our early departure. The rooms were comfortable and clean and i woyuld happily stay again. Bathroom was very small, but everything was provided.
Although it was not a 4 star hotel in our standarts, the staff were very helpfull and kind.Our reservation was not on their computer but this was not their fault we assume, because we made the reservation at Saturday morning and wished to stay for that night so it was very experiencing to do so would be dangerous any time if you don't have a copy of your reservation (at that time we didn't have the chance to have a printout cause there was no printer connected to the computer we made the reservation and with the reservation number and the pincode that booking.com provides don't work by itself unless you don't have a hardcopy)your website must mention to book for the very same night can cause these kind of problems. We like the attitude but the rooms were not superior as we ordered and paid even it was below standarts of a 3 star hotel.
good location, WIFI access bill error led to charging the credit card afterwards without informing me.
Very pleasant and comfortable stay. At first they wanted MORE thanthe charges made by Booking/com, but it was settled in my favor. Not really.
Super nice place and very kind and helpful staff. Really super value for such a nice place. Even the parking rate for garage downstairs was cheap. Nice free bottle of wine in room too.
Amazing emenities, delicious and lavish breakfast. Excellent customer service, receptionist went way far out of her duties to assist us with whatever we needed
Location was great and the staff was helpful and friendly. Rooms were overpriced.
staff friendly, room clean, towels an d bedlinen changed every day .breakfast very good,very hospiitable atmosphere, quiet, lifts available without waiting, beach towels . Will definitely go back every time,strongly recomme
it's close to the beach, and its staff are very kind. it's good enough, though, it's not Hilton.
The quality of the room was fair, however I had paid for the most expensive room in the hotel. Building work ongoing in and around the hotel, so no privacy and very noisy.
Staff friendliness, location, parking facilities and breakfast Not applicable
The breakfast buffet was very tasty, and the staff were very helpful and nice.
Please write at least 15 words. location Serice should be more friendly.
Very helpful staff, wonderful included breakfast, comfortable, clean rooms, excellent location - across from the beach with sea views, and right in the heart of shopping and the city - walkable to everything. Nothing.
The night staff member was particularly friendly and welcoming, considering we arrived very late at night. He also upgraded us to the penthouse suite as a surprise upon our second check-in, so we were really happy! N/A
Location, price and comfort No complaints
location,cleanliness staff no rooms available to extend stay (Guess they are too popular) :-(
position for the beach was fantastic.staff were friendly and the rooms were comfortable, clean and on the whole it was a good value, enjoyable stay. if you are intrested in shopping/bars its location was also good without being in the thick of it !!
Absolutely gorgeous hotel, great value, brilliant location, lovely rooms, great original breakfasts, staff just fabulous & helpful. One of nicest stays i've ever had - and that includes a trip to w Hotel, Oahu! Highly recommend this hotel. Guests treated individually, staff so helpful etc. Absoulutely nothing to complain about
Location, the staff was knowledgeable about the area, clean design of the rooms
Good staff,prompt service,easy to go anywhere Breakfasts without meat
proximity to the beach is excellent, as well as many shopping areas and restuarants. no room service, no parking.
Great location, really comfy bed and fab shower Breakfast a bit limited but did the job fine
Location is good. Near to "Kerem Hatemanim" and "Neve Tzedek" area. Service attention was poor and sometime agressive. The promised sea view does not exist. Instead we've got a view to an ugly building on construction. Very poor respect of "shabatt" in the hotel not shabatt elevator and no facility for late room occupancy for Shabatt observants.
Excellent breakffast and served till 11am The room we were alocated was extreemly small and should only be used as a single definately not for 2 men.The roof terrace was not available and no food available only at breakfaast No bar for a drink and the balconies and not suitable for sitting out on.
Very helpful staff, clean and modern rooms, excellent breakfast, great location.Just sorry we couldn't stay longer! Definitely recommend it to friends.
Most of the staff wonderful except the gentleman that has a bun in his head for his long hair. Not helppful at all and not very pleasant.. THe rest of the staff,very nice, very pleasant, very helpful. My room, 101 was very noisy from the street traffic. At night, one of the reflectors was right in front of my window, very bright, so my room was not quite dark. Room on the smaller size, but for a single person, it was fine.
The friendly and helpful staff were the highlight of my stay. Intuitive and very ready to go the extra mile. The room was a little sandy when I first checked in.
Staff was extremely friendly and helpful. New, fresh clean & attractive. Has no elevator, but staff enthusiastically offered to take care of luggage.
The staff was very helpful and professional. The room was pretty and clean, the bathroom very modern.I particularly liked the different lights you can choose for your room.Magazines were available on the terrace. Very close to the beach but in the same time, quiet. Close to restaurants and ATMs. The room can be somewhat unpractical, for example it has little or no space for a suitcase. The bathroom door is almost transparent and the light from outside filters all the way to the room at night (it can be difficult if you are not an easy sleeper). The breakfast is a la carte, not a buffet, but nevertheless it is delicious and plentiful.
location of the hotel The price of the room included breakfast, but due to an early flight my husband and I had to leave before the breakfast was served (8am). What was disappointing was the fact the hotel staff did not bother to prepare for us even a cup of coffee at 7am before our journey. Very diaappointing.
The location near the beach was very good. Asking for a glass of red wine without checking price. Cost around GBP 10 !!
Excellent location. Clean and comfortable. Very helpful staff and delicious breakfast. Free parking is a treat.
Very cooperative stuff, Nice Room and excellent place in the middle of the TA beach strip
The rooms were clean and comparitively spacious. There was good free coffee in the lobby. Fast free wireless internet access. Good location. Two bathrooms.
Great location, large, clean rooms. Building next door was being renovated and it would have been loud except that I was awake by 7:00 a.m. for meetings anyway.
Nice and friendly place. Nothing special or luxurious but very clean and comfortable. Construction site next door.
We had a delux suite which was very spacious and comfortable. Staff was very friendly and efficient. Location is excelent
The staff was outstanding Hilary Cohen was the best. Ms. Cohen went out of her way to help make my stay as pleasant as possible. She also provided the same diligent service to other guests Both the day manager (a younger man whose name I forget) and evening manager were exceptional. All the people who work there were helpful and friendly. The Hotel also had unique glass artwork which gave the place character. I would highly recommend anybody to stay at this Best Western.
Excellent accomadations. Very friendly and helpful staff.