San Juan hotels near Castillo de San Cristobal

Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!! Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect to relax to a movie or occupy the kiddies while you get ready for dinner. Front desk never had an answer and nothing they could do. Otherwise, great location, comfy beds, quiet hallways at night.

I liked the location on Calle Fortaleza, close to good restaurants and to parking lot. The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.

Good location. One of the better rooftop restaurants in the city.

It was very accessible to Old San Juan and very comfortable.

Staff was very courteous and helpful. The location was very convenient. Rooms were comfortable and clean. The street is very noisy at night. The corner bar rocks until 4:00 AM on the weekend. You are on your own for parking.

The price was great for the location. Everything in old san juan was right at our fingertips. The room was kept very clean. You could smell the detergent in the towels and sheets everyday. Excellent housekeeping staff. The condition of the room was a bit outdated though. The rug felt grimy on our barefeet and there was rust on the fringes of the shower. This was great for a one or two night stay but I'd probably look for better quality for anything longer than that.

I wouldn't stay there again. I was treated poorly by the hotel staff and service seemed to be inexistent except for the very nice cleaning lady. It's over priced for what it is and shouldn't be so well rated. the service was the worst I've ever experienced. The manager yelled at me with no apparent issue. He yelled for something that had happened the previous night.

Excellent front desk, very friendly with good suggestions about restaurants and things to do. The room was very large and clean, the king size bed was wonderful with top quality sheets. The location cannot be beat for those interested in the Old City. This hotel is right in the middle of Old San Juan and our window view faced out over unsightly rooftops -- but there is no way for the hotel to address this problem! No coffee machine in room (would have been nice since our flight left before the breakfast room opened).

Staff was friendly and helpful. Location was excellent-close to many good restaurants and the cruise ship terminal. Room smelled very musty. There was no window nor any way to control the room's temperature. It was very cold in the room.

The front desk was very helpful and accommodating. Rooms were big and quite comfortable. Our room had a view of an old building, but who cares, we weren't there for the view. No coffee/tea maker in room. A/C way too cold, but was adjusted when asked.