Overview

Sheraton Old San Juan Hotel

100 Brumbaugh Street, San Juan 00901, Puerto Rico
+1 787 721 5100

RM 664+

Overall guest ratings

8.2/10 Excellent
Based on 2,023 reviews

Review highlights

  • 9.3
  • 8.5
  • 6.4
  • 6.4

Good to know

  • Comfortable beds
  • Friendly service
  • Wonderful sightseeing
  • Great shopping

Nearby

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    About

    The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining, and entertainment. A myriad of restaurants, art galleries, museums, and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.

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    Starwood Hotels

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Parking (surcharge)
    • Designated smoking area
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    Based on 2,023 reviews
    • 9.3 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      7.7 "Easily accessible by car, said 77%."
      10.0 "Near to public transport, according to 100%."
    • 8.5 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      9.0 "90% thought the service was very professional."
      9.3 "93% said the concierge service was amazing."
      7.0 "Housekeeping was great, according to 70%."
      9.7 "97% said the recreation staff was great."
      7.1 "71% said the booking process went smoothly."
    • 7.1 "High comfort."
      7.6 "76% said the beds were comfortable."
      8.4 "84% thought rooms were spacious."
      9.5 "95% liked the big bathroom."
    • 6.7 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      6.0 "For only 60%, the bathroom was ok."
      6.2 "Cleanliness of the bathroom was average, said 62%."
    • 6.5 "Breakfast is mediocre."
      5.0 "Breakfast prices were ok, according to 50%."
    • 6.4 "Beach is so-so."
    • 6.4 "Internet is average."
    • 6.1 "Bar is ok."
    • 4.6 "Pool is below average."
      1.0 "Dirty pool, said 90%."
    • 4.5 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
      2.7 "For 73%, the lobby entrance was sub-standard."
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    Overall rating

    8.1 Excellent
    Based on 1,274 reviews
    • 9.0 "Terrific location."
      9.2 "92% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.7 "Easily accessible by car, said 77%."
    • 7.6 "Good service."
      8.7 "87% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
    • 7.4 "High comfort."
      7.9 "79% said the beds were comfortable."
      8.5 "85% thought rooms were spacious."
      9.6 "96% liked the big bathroom."
    • 6.8 "Beach is so-so."
    • 6.6 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      6.1 "For only 61%, the bathroom was ok."
      5.9 "Cleanliness of the bathroom was average, said 59%."
    • 6.5 "Breakfast is mediocre."
      5.0 "Breakfast prices were ok, according to 50%."
    • 4.9 "Value below average."
      2.6 "The price was too high for 74%."
    • 4.8 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
      2.6 "74% complained about the elevator."
      3.0 "For 70%, the lobby entrance was sub-standard."
      1.0 "90% thought the facilities needed updating."
    • 4.3 "Pool is below average."
    • 4.3 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
      3.0 "For 70%, the lobby entrance was sub-standard."
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    Overall rating

    8.3 Excellent
    Based on 566 reviews
    • 9.5 "Terrific location."
      9.2 "92% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
    • 8.7 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 7.0 "High comfort."
    • 6.7 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
    • 6.2 "Breakfast is mediocre."
    • 6.1 "Internet is average."
    • 5.0 "Sufficient wellness & sports facilities."
    • 4.9 "Pool is below average."
    • 4.9 "Bad amenities."
      4.9 "51% thought the building wasn't nice."
    • 4.3 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
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    Overall rating

    6.8 Good
    Based on 20 reviews
    • 9.3 "Terrific location."

    Overall rating

    7.9 Good
    Based on 161 reviews
    • 9.3 "Terrific location."
    • 7.8 "Good service."
      8.7 "87% found the staff to be very friendly."
    • 7.6 "High comfort."
      7.9 "79% said the beds were comfortable."
    • 6.8 "Rooms are ok."
    • 4.7 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
    • 4.6 "Pool is below average."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Wonderful sightseeing"
    "Great shopping"
    data provided by TrustYou

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