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Great service, excellent atmosphere in a beautiful surrounding, very nice personal contact with the owner during owner's reception. Nothing.
The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent. The customer service really falls flat. It was hit and miss with the staff. A couple of the staff were kind and somewhat hospitable, but there were several who weren't. The amenities were also lacking. If you are hoping for comfortable spaces to relax and read a book, you're really going to be disappointed. The breakfast consists of dry cornflakes, doll-size cups for coffee, and sliced bread, and store-bought lemon loaf. We heard a rumor that you could request eggs, but no one on staff mentioned this to us, and the guy in the "kitchen" certainly didn't give you the feeling that he would be happy to make anything...maybe it was his lack of eye contact or his back always turned to guests. We were happy to have stayed there once, but we wouldn't stay there again.
The hotel was very interseting. Many small courts with great views. Hotel rooms were decorated with antique style furnishing. Hotel owner's art work (good) on display throughout. Great location. The beds were only full size vs queen or king. The A/C was kind of loud.
Amazing history and decor of the building, ideal location. hot water was a little tricky (but it's historical building); loud neighborhood music on Friday nights (I brought earplugs).
Excellent location, great friendly staff, wonderful artwork throughout the Inn. Beds and pillows were extremely comfortable. Had to ask 3 times to have toilet paper brought to the room, as the maid never replenished the little bit that we had left.
The Gallery Inn was great, location, service, but when we booked in the bathroom was across the hall and I was not informed until we actually got to the room. For $306 a night the bathroom should have been adjacent to the room. The bathroom was across the hall. For the price of the room this should have been pointed out to me before we were let into the room. Because you haul your suitcases up and down stairs. But for just one night I let it go.
An amazing property with incredible atmosphere A total 'rip off' with an almost non-existent breakfast, in fact the worst I have ever experienced anywhere!
The Gallery Inn is wonderfully unique. The woman who greeted us and gave us a short tour was warm and pleasant. I would recommned this hotel to certain friends who enjoy unique accommodations. Our room had an excessively strong smell of mothballs. The owner's presence was somewhat disconcerting. I almost felt I was intruding rather than it being "our home away from home".
The hotel was in an old restored villa. It was amazing. The service was great, the location in Old San Juan was close to all the sights, and the atmosphere was wonderful.
Small room, with too many things inside. Price too high for his level.
One of the room (#10) was originally a car garage and transformed into a room... Horrible place, the toilet and shower is seperated by a partial wall that is not connected to the ceiling and a curtain 'door', not even a regular door, you literally sleeping next to your toilet. Spend the extra 10-15 bucks for a regular room. Overall this place is not worth to stay here, not even a single night.
Near to the bus station Cleanliness not good
Everything was lovely. Hotel was clean. The personnel was friendly and polite. This is a good hotel if you want to save money on your stay. I would stay here again.
Nothing The staff was never there and the room was filthy. The breakfast was mediocre at best. I would not suggest this place to anyone.
Located 1 and a half blocks from the beach. Beach towels available. Onsite parking. It is in the heart of the Condado section of San Juan where restaurants and nightlife and stores are plentiful. Staff was helpful. Bathtub was a bit worn and could be resurfaced but was adequate. Continental breakfast selections were slim, but cereal, coffee, and juice was sufficient for me. Staff was not aware that lounge chairs were available for rent on the beach at $3 per day. When I checked in and paid for my stay I would have liked to receive an itemized receipt that showed all charges such as taxes and parking. I requested an itemized receipt when I checked out and it was provided.
The staff was very friendly and nice. The rooms were not state of the art, but they were clean. Hotel is located in a good section of Condado that is within walking distance to lots of restaurants, casinos, and the beach. I had an issue with my room that the staff quickly apologized and very quickly made up for my inconvenience. I would stay here again no questions asked.
I was happy that those other very negative reviews were wrong. Casa del Caribe is perfectly adequate considering the price. And the location--in Condado--was great! Yes, I had to jiggle the light switch to make the lights come on, and yes, the water in the shower was hard to adjust. But considering what I paid, I was happy to be a little rustic for a couple of days. The coffee at breakfast wasn't to my taste, but there is a Starbuck's across the street. Although I called from the airport, as instructed, I stood on the sidewalk for 20-25 minutes while waiting for someone to let me in. (There is nobody at the desk after five or six p.m.) I hope they will kick in a few extra dollars to get a router that will get the wireless signal throughout the property--not just in the commons area.
If you are not used to under four or three stars I do not recommend. It needs to be updated and cleaned.
Location is superb, right in the center of upscale Condado and 1 block from the beach. Hotel is bare bones type, lacking most amenities. Staff is very limited (usually one person) who does everything. Rooms are pretty clean under these circumstances. In the middle of my stay, the roof was renovated. Job was very noisy and sprayed black filth all over the grounds, cleaned up only when the job was over. Room telephones did not function and no one came to repair them.