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Clean, comfortable, upscale, great location in heart of city near restaurants, businesses, arena, light rail, freeway. Wonderful accomodations. Easy check- and check-out. Expensive parking. We parked in a garage one block from the hotel to avoid unreasonable $26 nightly fee. Most big cities charge this much, and higher, but why do have to shrug our shoulders and say, "that"s just the way it is". It feels like the baggage fees on the airlines.
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Rooms Staff at the door
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
I liked that it was downtown close to bars, clubs and restaurants.
Walking distance to downtown San jose & Staff was great
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
The proximity to the convention center and civic hall was crucial for my team's stay and this property is next to both. The accomadations and staff were excellent. I would recommend splurging a little fir the concierge lounge.
The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.
Pay WiFi with speed tiers.
Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.
Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc The valet. He did not specify pricing of valet vs self park or exactly where self park was located.
Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.
Had a problem with the first room but they helped me switch rooms no questions asked
Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again. Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?
I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much! Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience
The room looks clean and nice (1) The materials for bathroom and bathtub look very cheap...like Motel 6 (2) Soap scum were very where inside the bathroom, around the walls, in between the tiles, on the floor...yuck..yuck...yuck. (3) Dust was very where inside the bathroom, on top of base board, surrounding water faucet... (4) Faucet inside the bathtub was rusty and dirty. This should be easily to take care of with $10 spray paint for home depot. (5) Rest room located on the first floor was not clean or not being cleaned regularly. Trash was overflown and just can't believe this happened at the Hyatt hotel. I would never come back here again.
Breakfast Small room, no pool or spa
clean and quiet
The location was convenient It was dirty and old. Not wat I was expecting. A bit disappointing
Room was very clean, overall it is an excellent hotel Parking should be included in price, a little pricey
I like the fact that it is walking distance from the convention center. No parking due to event.
So close to the airport and badly isolated that you can hear the planes in the room! Bad value for money compared to other holtels of similar quality in the area!
ridiculous that one must pay 25 dollars for parking plus 10 dollars for internet per night
Front Desk Agent was really nice and tried to help me find a place to go to that evening. Great location, walking distance to downtown hot spots. Saw a cockroach next to the desk. Neighbors were loud all night with slamming doors and loud voices, but that's not the hotel's fault.
I would love to come back. Neat room
Friendly and knowledgeable staff. Comfortable bed. Great location near Original Joe's downtown.
The staff was great. Good location. Windows opened a bit.
The employees were very nice I didn't like that door to the room let air in and it made this annoying noise.
Very accomadating and friendly. No gym.
The staff at the front desk, valet parking and the restaurant were extremely friendly and very professional. The menu at the restaurant seemed expensive, especially for breakfast.
The location of the hotel was awesome. Right in the center of the downtown area. The staff, especially Tim S. was amazing, friendly, checked me in early, gave me star treatment, the room had a great view, was clean, nice amenities. Was a bit old. The hallway carpet was old and dirty as was the room carpet. I didn't park there b/c the lot was more expensive than down the street.
Great hotel. Staff were very nice and answered tons of questions about getting around San Jose and to San Francisco.
Comfortable room, nice bathroom Expensive parking
The restaurant happy hour was great. Super Asian food and specostly drinks at a bargain. Rooms and common areas were tasteful and clean. Staff were friendly and helpful. Room was quiet and comfortable.
Cute and comfortable hotel, with super friendly and helpful staff. Recommend Mosaic restaurant for happy hour. Perfect downtown location. Could use new carpet and paint in common areas to freshen things up.
Easy parking. Walking distance to convention center
smelled old, horrible floors could here every step from the floor above. when i put the heater on it smelled like burnt dirt. coffee was good.
Noisey ice machine right outside my room.
Close to downtown. Found spiders in the room.
Walking distance to some restaurants. No jacuzzi at pool. No towels at pool side. You had to go to front desk to ask for them.
Works great for the price. Nothing fantastic about the venue, but it works. Entry is from the outside (not hallway) but it's not too noisy. Nothing special about the rooms, they're a bit aged, but it's a fine place for the price.
Rooms clean; good quality towels and sheets. Building dates from 1960's but has been maintained. Easy walk to convention center and downtown area, Microwave and refrigerator a plus; kids enjoyed the pool. Breakfast options OK. We would do this hotel again. Price very reasonable for location - and about half of the big chains one block away!
The breakfast was a good Idea, as well as the microwave, and fridge. Maybe a smile or two from the front desk personel
The microeave was clean Blood on the bedspread, food remnants under the bed, a colleague's door was found open when he returned at night
Good location, close to everything Hotel is very old (1950's) and its age is showing It is like an old hotel you might find in a remote location. They try, but it is old and run down. More like a Econo Lodge kind of place
The staff was very friendly and Made genuine efforts to recommend restaurants in the surrounding area.
Price, location all excellent. Quality of room compared to advertisement photo accurately. Some street noise, perhaps remodel which was good could have installed sound reducing windows. I was ok however I live with people who would have been annoyed. Outside of room, facility was a bit plain; however, much cheaper than other hotels in area. In my opinion you're getting a champagne light room in a beer facility on a beer budget.