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Convenient location, rooms are spacious Staff who were responsible for room service, hotel operator on phone were outright rude
Very comfortable room. Close to shopping and great food.
The Valencia Hotel is one of my all time favourite hotels. the location is excellent, priced competitively and the staff are friendly and helpful. Great service!
Staycation Paradse... Ran away Halloween night... Great food drinks and security keep fun a perfect balance
Great hot tub and pool in a convenient location right in Santana row. Spacious rooms, well furnished and decorated. A welcome respite from Silicon Valley. N/a
the cleanliness and uniqueness of the room and facility
Fun location, great vibe, beautiful common areas and outdoor living space. Wonderful breakfast included with room. Called to confirm pool was open (November) with beverage service, were told it was and that someone would come out to offer us drinks. Nobody ever came for 3 hours.
House setting kitchen
Very nice property. Love having a full size kitchen in every room. The bed size was limited to a queen, which is okay, I just love a king sized bed! Breakfast was a continental plus as they had a waffle maker and party sausages and poached eggs. The TV is set up at an awkward angle from the bed. The sofa is also a bed, but I'm a person who has to watch tv to sleep. Very petty quibbles. This is a very nice property. Definately book if your worried about a nice clean room. This will impress you.
It is centrally located to shopping and night life easy cab ride.
Loved the room. Wish I could always get it at that price!
Good location, good price, excellent staff-very friendly, very courteous, very responsive, overall very enjoyable stay. Everyone from the cleaning staff to the front desk to management were excellent. Everything was in working order. The pull out couch was not as comfortable but then again it is a couch. I did not expect it to be plush.
Sound attenuation from room to room is significantly lacking. We had to be relocated after two days. But could still hear convesations and noises from adjoining rooms. The mattreses are old and lumpy.
The kitchen had everything we needed,it was very clean, and breakfast was great. None.
Very well situated place in the center of Silicon Valley. At least, the "Club Level" is of very high quality considering the price of the room. At the hotel itself, the dining service is not top-grade but sufficient. Anyway, the place is rounded by lot of restaurants.
Although we arrived late in the evening (about 10:30), we were greeted by the upbeat and friendly front desk staff, who quickly took care of checking us in. Not long after we got into our room, we received a call to check that all was well. We requested extra towels and they arrived in less than 10 minutes. The beds, pillows and bedding were 1st class and very comfortable. Our room was quiet and nicely appointed.
The beds were uncomfortable..hard pellows and not a comfortable matress. The tv and dvd player were both borken..repoted to staff and they were unable to do anything. Also the almost 200 dollar hold on my card was not expected.
safe location,easy to acces free ways,excellent families restaurant next door of Hotel I have no complain.
The hotel is conveniently located for car access to Santana Row and the Valley Fair Shopping Mall and has onsite parking facilities. The room was nice and comfortable but nothing fancy. We stayed there as we wanted to be close to the shopping areas.
yes there were a lot of noise during the night (of other guests)
Proximity to buisiness event; quiet Resturant not open
Nice rooms and very friendly staff
Staff was fantastic and the hotel was very nice
Location was perfect for us and the place is warm and attractive with a very professional and helpful staff.