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Excellent location for tourists. Front desk staff lacked smile, and not very helpful apart from the very basics.
1. location 2. room breakfast is to correspond to the price (quality and choice are very poor)
Location was excellent and the staff were friendly and very helpful. Room was excellent - very clean and comfortable.
extremely close to all points of interest in Rome city including all classical sites. Reasonably quiet, if that is at all possible in Rome. The restaurant was not appealing to us: the prices were quite high, the service was slow and it was right next to a major traffic artery as well as the to the foot pass leading to Fontana Trevi.
Central location, clean rooms, well working aircon Staff at reception was too formal, no way to get a smile...Breakfast is out of wack for a 4* hotel, internet should be free and not at euros 20/hr...
The hotel was in an excellent location. The memory foam beds were extremely comfortable. We especially enjoyed the private patio. The bathroom was not clean. There were dirty fingerprints on the wall and even a bloody one. Breakfast food was very good but the waitresses were very impatient with guests when the coffee machine was out of order.
they upgraded us to a suite too close to trevi fountain so there were too many people up and down the street; chose because breakfast was said to be so good-- we have had better.
Closeness to city centre; still quiet and cosy Reception personnel a bit cold; other personnel very friendly
Location was great. Room size for Europe was very good. Had room with terrace which was nice. Will stay again in future and recommend highly to others.
Excellent room, bathroom and hotel Poor service, arrogant and unhelpful staff made interactions with reception unpleasant. "Attempts" were made to service the room after 2pm each day exactly when we returned to our room after spending the morning and early afternoon sightseeing. This poor timing of the proposed servicing of the room was obviously intentional so as to avoid servicing the room. No soaps where replaced during the 4 night stay. Initially laundry was not done even after making a special trip to reception to obtain forms and understanding of their proposed laundry procedure. Laundry was only completed after an argument with reception. The hotel stay was not good because although the hotel is great but management is very poor
i like Mr.Luca very helpful person the terrasa was closed ..if i need ice for example i have to pay service 5 euros
the view. excelent deco. no ice machine
Location was unbeatable. Staff was not very helpful. Room was comfortable but nothing fancy by any means. The pillows were hard as a rock and no Wi-Fi that I could access..
Location Service and attitude. No internet working - wifi or hotel computers out of order
The rooms, designs and the hotel staff. no nothing
The staff was friendly and helpfull. The central location is superior. The old world charm and beauty of the public areas, marble, frescoes and stained glass harks back to what the lap of luxury was like at the turn of the century when this hotel was no doubt reserved for the top upper class of society. Because the hotel is over 100 years old she shows her age and has not been kept up to the standards of a Five Star Hotel. She is a bit run down and in the rooms it appears that the money needed to maintain the standerd to which it claims is lacking. The glamour of what may once have been the best hotel in Rome has long since past. She is a grand old lady who is in need of some tender loving care.
The amazing 19th century builting. It's a trip in the past. Amazing. Service.
Location, The luxury of the 19th century and a kind of new roman decadence... It's a political matter.....but nice ! rooms , poor of confort, decoration,bathroom, all thonks that imbeliveble for a 5star hotel..!!!! even a international plug for eletrical shave in te bathroom....
Location Did not have Room booked had to pay 200 euros per nite extra for a room available. no heat, room cold .Bkft 1st day bad, got sick spent day in bed diarrhea. Great hotel at one time in need of repairs and renovation. No 5 Star. Restaurant filthy ,shower broke, electrical wires in open in room. Lived and visited Europe every year since 1961. Been to Rome 20 times worst experience.Have pic tires to compare to hotels website, big difference.Front desk not friendly or helpful
The hotel is very beautiful. looks like one of the attractions in rome. The room (regular) was very big, alot of space. The location of the hotel is perfect The breakfast was OK, not worth 25 Euro tho. The table by the bed had stuff glued on it and the lamp swich was sticky, but except of it the room's cleaning was fine.
The location is excellent for a good short holiday in Rome. Central. We did not like the first room were put in: room 379: tacky and filthy carpet and aged cranky bathroom.
The location is great. The room was comfortable enough. The hotel lounge was cozy. No wireless connection, despite the hotel staff is persuaded there is one. Ethernet connection + movies overpriced. Multimedia defficiency for a 5 star hotel.
location II was upgraded from Junior Suit to a Executive suit which had a nice bedroom and a larger then a corridor made up to a living room.You had to watch the TV from a distance of perhaps 2 meters.There was another room with a table in the middle with 4 chairs nothing else which was useless.very small lifts.
All ok excpt the air condition. Air condition was bad not cooling enough.
Location Un renovated rooms, wifi doesn't work well and they make you pay for it, we had to change rooms. This hotel needs to be renovated. This is really not a small leading hotel or a 5 stars hotel as marketed
Location was excellent. On a quiet road so not noisy. Staff were not very friendly. Restaurant suggestions were not great and no irons to borrow which surprised us for a 5 star.
the location is perfect to see all the sights. it's very central to the Spanish steps and with in walking distance to the rest of the city it wasn't as upscale as we thought it was going to be, and for the price breakfast should have been included
Location, friendliness of staff, The rooms at the 5Th floor were unproper of a 5 star hotel, the price is over to high
Convenient possition. Room in need of decoration for standard of hotel.
the personnel was really helpful
location is good We booked a room in the annex and was assigned to a room in the attic of the main hotel (referred as an upgrade "the Top Room" by the hotel staff!!). However, the Top Room is very small and half of the room and the shower has very low ceiling and it was impossible to stand up straight. We feel that the hotel purposely gave us a room which is much cheaper and inferior to the room which we originally booked and pre-paid. Hotel staff at reception was very mean, rude and unhelpful. Breakfast was very small and of poor quality.
Location is great Basic room facilities and services
Easy access to monuments and landmarks Room too small
It is a clean, well kept, small, boutique like hotel that is very conveniently located within 7 minutes walk to the Spanish Steps and to some of the top fashion stores, and the subway. Our price included a continental breakfast which was decent. Plenty of restaurants and cafes around. The air condition thermostat is controlled by the hotel staff, centrally and can only be changed by them, usually not very successfully. It was not a major problem but could be for others. Hotel sign is not very visible.
Close proximity to Spanish steps and the Metro station. Very convenient location. The elevator was being replaced. Hotel had a complementary bottle of wine waiting for us in our room.
The location of the hotel was excellent. It was a quiet and peaceful retreat just yards from the hustle and bustle of central Rome. No tea and coffee making facilities in the room.
Excellent location, close to restaurants, shopping, sights. Nice to stay in a small hotel Would be nice with a tea/coffemaker in the room.
Fantastic location - clean (and big) rooms. We stayed in the Annex but its pretty close to the main hotel so wasn't at all a problem.
The room 112 was excellent. Very nice little patio, very quiet in the evenings. Cleaned every day in a very good manner. Superior staff. None.
Good central position, but hard for taxis to stop outside. If you have a room overlooking the street, it is very noisy, and the beds are also not comfortable
location small room
All the Hotel staff where friendly and very helpful, Breakfast was part serve your self and waiter/waitress service for your drinks and with as much as you wanted to eat and drink to set you up for the day. The bar facilities where good and comfortable but a bit pricey but it is a first class hotel in a city centre so this is to be expected. A short work and you are in one of the main shopping streets of Rome. The Trevi fountain is 5 min walk away and the Spanish steps are about 10 min walk but be prepared for the heat it was a lot hotter for the time of year than we expected at 33 C. The hotel air con was a must at night. We did not feel it was too expensive, I have stayed in more expensive hotels and no where nears as good in the UK. This Hotel comes highly recommended from both myself and my wife. Nothing at all. I would stay there again if I was to return th Rome
The hotel corridors and common use areas are old. Rooms were looking better in the Web pictures increasing the expectations.
The hotel staff was very helpful in everything we asked. The location of the hotel was perfect. In the middle of both sightseeing and shopping.
Overall good package. Location is prime, breakfast like family, friendly staff, clean and warm environment.
Nice situataion, very central.
The location was very good, with a small baby it was very easy reach Fontana di Trevi, Piazza di Spagna and Via Del Corso. Rooms were very clean. Breakfast was not sufficient and full of delicatessen. So called open buffet contained Philadelphia cheese and some kind of cream cheeses. It would be nice if they had Mozzarella and other local Italian cheeses. Breakfast extras were so so expensive, we offered boiled eggs for our little son, it was 4 euros! Overall, I can say that hotel was expensive.
Trevi near the Hotel, near the good restrant and bank, best location!
Recently and tastefully renovated room. Good location, yet still on a quiet corner.
The room was extremely clean and cozy. The view was an inaccessible patio cluttered with cigarette butts. The minifridge had alcohol bottles filled with water that demonstrated the staff doesn't check too carefully nor actually clean the fridge. Room was small.
I LIKE THE EXCELLENT LOCATION, THE CONFORT OF ROOM, THE STAFF MY ROOM WAS TOO SMALL, THE PRICE WAS TOO Hight for a 3 star hotel
we like the location of the hotel, the cleannes and the staff- they were so nice and helpful.
location, friendly, modern room no
Central to all attractions Very small room, with no natural light. Hotel is being renovated, and you have to use two different lifts. Superior rooms are overpriced.
the location is perfect!!!!!! you can go everywhere !!!!!
the adress to much noise from other rooms. too small rooms.
location of hotel
Location Size of room, and mattress to hard
The rooms are small but very well equiped and the service is excellent. The location is perfect and you can easily shop around, use the metro or crab a taxi to see the city. The hotel is called Art and has indeed several design objects (not my taste) but maybe yours.
Location is great. The street and the hotel is very charming. Well decorated, good breakfast. Rooms are fine, although they are a little small. The staff was not very welcome and not very friendly. I didn't feel like they wanted to help me... Unpleasant
Location is very convenient. Staff is helpful. Breakfast. Cleanliness. Very bad insonorisation. You can hear practically everything. Almost the only bad -important, though- point of the hotel. Rooms are relatively small but smart.
The decor The lengh of time it took to check in the room was not the room requested
I thoroughly enjoyed my stay at Hotel Art. Very central location, friendly staff and food was delicious.
The location was perfect being able to walk the city easily. Love the boutique atmosphere while still providing the necessities of any larger hotel. It was picture perfect and when I return to Rome, The Hotel Art will be my place to stay.
Location was nice .. In the heart of Rome's shopping area... Limited food for breakfast buffet.
Close to shopping area The room is small and the shower in (on) the bathtub without curtain, water from shower wet the whole bathroom
modren room, breakfast nothing
Location was so good. Right by the Spanish steps and in a beautiful street. The hotel staff were very accommodating for gluten free food at breakfast and the breakfast and coffee were very nice. The style and decor in each room and level were really nicely done and you felt like you were in a really special little secret in Rome. Would love to go back to this hotel and would recommend to anyone.
The location for the Eden is wonderful - close enough to the sites, while in a quiter luxurious neighborhood in Rome near the Villa Borghese Gardens. The public rooms are beautiful and service impeccible. our rooms were nicely appointed however did not have good views. The rooms have no carpets, bare wooden floors and there is no outlet in the bathrooms for hairdryer use. When I called the concierge to inquire how one could use the hairdryer in the bathroom I was informed that you must use the hairdryer at the desk in the bedroom. There is only one outlet there and so I had to unplug a lamp to plug in the hairdryer that is supplied by the hotel (clearly a woman was not present when designing these rooms and bathrooms!). Otherwise, an elegant spot in Rome and it was a very good value!!
hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job
The hotel is luxurious and well run. I felt the excessive charge to use the internet was unecessary.
Comfortable hotel, super view of the city from the roof top bar No Sky sports channels on the TV. Cost of drinks in the bar
The hotel was very clean and furnished beautifully. The location is great. It is massively over-priced. The bedrooms are relatively small for the cost (I had to move furniture everytime I wished to go onto the balcony or dry my hair in front of a mirror) and although the view from the restaurant is stunning, the service wasn't anything special given the extortionate prices - in fact we expected much better.
The hotel was very clean, up to date, and comfortable. The staff was very accommodating to everything we needed, and tried hard to make the stay a pleasant one. Breakfast was great- delicious with excellent espresso. The bed was comfy, room was air-conditioned and modernly renovated, and everything was very clean. The location was perfect for exploring all the sights we wanted to see in Rome- we walked almost everywhere!