Overview

Viva Wyndham Maya

Paseo Xaman-ha, Lote Hotelero, No 5, 77710 Playa del Carmen, QR, Mexico
+52 984 873 4600

RM 817+

Overall guest ratings

8.1/10 Excellent
Based on 1,374 reviews

Review highlights

  • 9.3
  • 9.2
  • 9.0
  • 6.4

Good to know

  • Recreation staff is nice
  • Professional service
  • Pleasant hotel grounds
  • Clean hotel facilities

Nearby

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    About

    Located just two miles from Playa del Carmen and 45 miles from Cancun International Airport. This beachfront resort in the Playacar Complex, offers miles of white sand beaches and a high-energy, international ambience.

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    WyndhamOta

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Facilities for disabled guests
    • Car hire
    • Internet
    • Wi-Fi
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • Bicycle hire
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Tennis
    • Air-conditioned
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Designated smoking area
    • Non-smoking rooms available
    • Beachfront
    • Terrace/Patio
    • Concierge service
    • Laundry service
    • Golf
    • Child pool
    • Indoor pool
    • Coffee shop
    • Airport shuttle
    • Steam room
    • Business centre
    • Child-friendly
    • Laundry facilities
    • 24 Hour Front Desk
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Storage available
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.1 Excellent
    Based on 1,374 reviews
    • 9.3 "Perfectly clean."
      9.1 "91% said rooms were clean."
      9.6 "96% thought it was clean."
      9.2 "Clean pool, said 92%."
      8.4 "84% said the bathroom was clean."
      8.2 "82% thought the dining area was clean."
    • 9.2 "Wonderful beach."
      8.8 "88% appreciated the clean beach."
      8.0 "Beach sports facilities are great, according to 80%."
    • 9.0 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      7.5 "City centre within easy reach, said 75%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.9 "Easily accessible by car, said 89%."
    • 8.6 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.6 "86% said the recreation staff was great."
      8.8 "88% thought the service was very professional."
      8.8 "88% found the restaurant service to be one of the best."
      9.2 "Housekeeping was great, according to 92%."
      9.1 "Lovely bar service, according to 91%."
      9.0 "90% were happy with the room service."
    • 7.6 "Good breakfast."
    • 6.4 "Rooms are ok."
      6.2 "For only 62%, the bathroom was ok."
      6.3 "Beds were acceptable for 63%."
      5.1 "Only 51% thought the air conditioning was adequate."
      5.9 "Only 59% thought the furniture was functional."
      6.5 "Only 65% thought the shower was ok."
      5.6 "For only 56%, the tv was ok."
    • 5.5 "Average comfort."
      6.3 "Beds were acceptable for 63%."
      5.1 "Only 51% thought the air conditioning was adequate."
    • 4.1 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 948 reviews
    • 9.2 "Perfectly clean."
      9.1 "91% said rooms were clean."
      9.5 "95% thought it was clean."
      8.0 "80% said the bathroom was clean."
      9.4 "Clean pool, said 94%."
      8.1 "81% thought the dining area was clean."
    • 8.8 "Location is great."
      9.6 "96% liked the proximity to shopping."
      7.4 "City centre within easy reach, said 74%."
      8.7 "87% liked the proximity to sightseeing."
    • 8.7 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.6 "86% said the recreation staff was great."
      8.8 "88% thought the service was very professional."
      9.4 "Housekeeping was great, according to 94%."
      8.7 "87% found the restaurant service to be one of the best."
    • 7.9 "Good breakfast."
    • 7.4 "Tasty food."
      8.1 "81% loved the dining experience."
      7.7 "Yummy desserts, said 77%."
      8.1 "81% thought the dining area was clean."
    • 6.4 "Rooms are ok."
      5.8 "For only 58%, the bathroom was ok."
      6.0 "Only 60% thought the shower was ok."
      5.5 "Only 55% thought the furniture was functional."
    • 5.7 "Vibe was decent."
      6.7 "67% considered the lobby entrance to be so-so."
    • 4.0 "Internet is poor."
      3.7 "63% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 384 reviews
    • 9.5 "Terrific location."
      9.3 "93% appreciated the closeness to the beach."
      9.8 "98% liked the proximity to shopping."
      7.8 "City centre within easy reach, said 78%."
    • 9.4 "Perfectly clean."
      9.2 "92% said rooms were clean."
      9.7 "97% thought it was clean."
      8.7 "87% said the bathroom was clean."
    • 9.4 "Wonderful beach."
      8.8 "88% appreciated the clean beach."
      8.0 "Beach sports facilities are great, according to 80%."
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.4 "84% said the recreation staff was great."
      8.9 "89% thought the service was very professional."
      8.8 "88% found the restaurant service to be one of the best."
      9.3 "Housekeeping was great, according to 93%."
    • 7.9 "Tasty food."
      7.2 "72% loved the menu selection."
      7.6 "76% loved the dining experience."
      7.2 "Yummy desserts, said 72%."
    • 6.7 "Rooms are ok."
      6.5 "For only 65%, the bathroom was ok."
      6.1 "Beds were acceptable for 61%."
      5.2 "Only 52% thought the air conditioning was adequate."
      5.8 "Only 58% thought the furniture was functional."
    • 5.5 "Average comfort."
      6.1 "Beds were acceptable for 61%."
      5.2 "Only 52% thought the air conditioning was adequate."
    • 3.8 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 41 reviews
    • 9.2 "Wonderful beach."
    • 9.0 "Terrific location."
    • 9.0 "Perfectly clean."
    • 7.1 "Tasty food."
    • 6.1 "Rooms are ok."
    • 5.6 "Vibe was decent."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Recreation staff is nice"
    "Professional service"
    "Pleasant hotel grounds"
    "Clean hotel facilities"
    data provided by TrustYou
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