Overview

Iberostar Tucan
Best Sightseeing

Avda. Xaman-Ha, Lote Hotelero No 2, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2000

RM 773+

Overall guest ratings

8.9/10 Excellent
Based on 789 reviews

Review highlights

  • 9.5
  • 9.5
  • 9.4
  • 6.9

Good to know

  • Great menu
  • Pleasant hotel grounds
  • Recreation staff is nice
  • Friendly service

Nearby

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    About

    Nestled on the beach, this Playacar resort is within a 15-minute walk of Piste Cyclable sur Paseo Xaman-Ha and Playacar Golf Club. Mamitas Beach Club and Playa del Carmen Maritime Terminal are also within 3 mi (5 km).

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Internet
    • Room service
    • Restaurant
    • Bar/Lounge
    • Free parking
    • Cribs available
    • Gift shop
    • Meeting/Banquet facilities
    • Game room
    • Spa
    • Child pool
    • Outdoor pool
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    Based on 789 reviews
    • 9.5 "Excellent pool."
      9.3 "Clean pool, said 93%."
    • 9.5 "Wonderful beach."
      9.0 "Beach sports facilities are great, according to 90%."
      9.4 "94% appreciated the clean beach."
    • 9.4 "Terrific location."
      9.7 "97% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
      8.2 "City centre within easy reach, said 82%."
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.5 "95% said the recreation staff was great."
      9.4 "94% thought the service was very professional."
      8.3 "Housekeeping was great, according to 83%."
      10.0 "100% were happy with the room service."
    • 8.0 "Food is delicious."
      7.3 "73% loved the menu selection."
      8.5 "85% loved the dining experience."
      8.8 "88% enjoyed the fish/seafood dishes."
    • 6.9 "Rooms are ok."
      6.8 "For only 68%, the bathroom was ok."
      6.2 "Only 62% thought the furniture was functional."
      6.6 "66% thought the minibar was ok."
      5.8 "Only 58% thought the air conditioning was adequate."
      6.2 "Cleanliness of the bathroom was average, said 62%."
      6.7 "67% thought the bathroom was big enough."
    • 5.3 "Breakfast is mediocre."
    • 3.7 "Wellness & sports facilities were not very nice."
      3.6 "64% didn't like the fitness area."
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    Overall rating

    9.3 Excellent
    Based on 512 reviews
    • 9.4 "Wonderful beach."
      9.0 "Beach sports facilities are great, according to 90%."
      9.5 "95% appreciated the clean beach."
    • 9.4 "Terrific location."
      9.8 "98% appreciated the closeness to the beach."
    • 8.9 "Generally very clean."
      8.6 "86% said rooms were clean."
      9.3 "93% thought it was clean."
      9.1 "Clean pool, said 91%."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
      9.4 "94% said the recreation staff was great."
      9.3 "93% thought the service was very professional."
      8.0 "80% found the restaurant service to be one of the best."
      8.3 "Housekeeping was great, according to 83%."
    • 8.5 "Food is delicious."
      7.3 "73% loved the menu selection."

    Overall rating

    9.2 Excellent
    Based on 276 reviews
    • 9.5 "Wonderful beach."
      8.9 "Beach sports facilities are great, according to 89%."
    • 9.3 "Terrific location."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.5 "95% said the recreation staff was great."
      8.1 "81% found the restaurant service to be one of the best."
    • 8.3 "Food is delicious."
      7.6 "76% loved the menu selection."
    • 7.9 "Good vibe."
      8.8 "88% enjoyed the friendly atmosphere."
    • 6.8 "Rooms are ok."
      6.7 "For only 67%, the bathroom was ok."
    • 5.9 "Average comfort."
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    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Great menu"
    "Pleasant hotel grounds"
    "Recreation staff is nice"
    "Friendly service"
    data provided by TrustYou

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