Overview

Riu Palace Riviera Maya
Top Beach Hotel

Avenida Xaman-ha, Mza 9 And 10, L1, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2280

RM 1,170+

Overall guest ratings

8.9/10 Excellent
Based on 1,153 reviews

Review highlights

  • 9.5
  • 9.3
  • 5.9
  • 5.5

Good to know

  • Recreation staff is nice
  • Friendly atmosphere
  • Professional service
  • Friendly service

Nearby

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    About

    The Riu Palace Riviera fronts a white-sand beach in the Playacar resort complex near the convention center and ferry terminal. Guests have exchange privileges at 5 nearby partner properties. Playa del Carmen is 3 km (2 mi) away.

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Hot tub
    • Restaurant
    • Babysitting or child care
    • Child-friendly
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Spa
    • Child pool
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Sauna
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
    • Fireplace
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.9 Excellent
    Based on 1,123 reviews
    • 9.5 "Wonderful beach."
      9.2 "92% appreciated the clean beach."
      9.0 "Beach sports facilities are great, according to 90%."
    • 9.3 "Excellent breakfast."
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
      8.9 "City centre within easy reach, said 89%."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.6 "96% thought the service was very professional."
      7.8 "78% said the recreation staff was great."
      10.0 "100% found the restaurant service to be one of the best."
      8.6 "86% were happy with the room service."
      9.1 "Lovely pool/beach service, according to 91%."
      8.0 "Housekeeping was great, according to 80%."
      10.0 "Lovely bar service, according to 100%."
    • 8.7 "Food is delicious."
      9.5 "95% loved the menu selection."
      8.0 "80% loved the dining experience."
      9.0 "Yummy desserts, said 90%."
      8.5 "85% enjoyed the fish/seafood dishes."
      8.9 "89% were happy with the price."
      10.0 "100% thought the dining area was clean."
    • 5.9 "Internet is average."
    • 5.5 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
    • 5.0 "Average comfort."
      5.2 "For only 52%, the noise level was all right."
    • 4.9 "Wellness & sports facilities were not very nice."
      4.5 "55% didn't like the fitness area."
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    Overall rating

    9.0 Excellent
    Based on 853 reviews
    • 9.6 "Wonderful beach."
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.8 "78% said the recreation staff was great."
      9.6 "96% thought the service was very professional."
      10.0 "100% found the restaurant service to be one of the best."
    • 8.2 "Food is delicious."
    • 6.5 "Vibe was decent."
    • 6.2 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
    • 5.3 "Sufficient wellness & sports facilities."
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    Overall rating

    9.0 Excellent
    Based on 269 reviews
    • 9.4 "Wonderful beach."
    • 9.3 "Terrific location."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.8 "Food is delicious."
      9.6 "96% loved the menu selection."
    • 8.7 "Good value."
    • 5.5 "Rooms are ok."
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Recreation staff is nice"
    "Friendly atmosphere"
    "Professional service"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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