Oslo hotels in Frogner

Stig the Receptionist at front desk who tried to rectify the problems with our rooms My wife and I arrived on the 17th August 2015, and on attempting to check-in we were told the "computer system" was not working and therefore we we not able to check in. We were told to either wait (they could not provide an estimate on how long it would take). After a 15-min wait we were checked in "manually". As an American Carlson member, I presented my Club Carlson Gold card, but it wasn't accepted because my trip was booked through Kayak! Nevertheless after a short delay we were in our room. Immediately we noticed that the carpet in the room was dirty, and there were 2-single beds (as opposed to a double as we booked) Credit to the front desk staff who promptly reassigned us to a "newly refurbished" room. The room was a marked improvement over the last, and we happily settled in; unpacking our suitcases and preparing for an afternoon of sightseeing. On return in the evening, we prepared for the night and around 20:00 we tried to lock the door. The door lock did not work. A call to the front desk and a couple of minutes later someone from maintenance was at our door. I explained that the door wouldn't lock from the inside and he insisted that the lock was working. I was a bit taken back by his curt response, but nevertheless invited him to try. What followed next had me flabbergasted! The maintenance employee closed the door, and using his body weight proceeded to to yank on the door handle until he could engage the lock. Curtly he replied, "There it is locked". I attempted to unlock door by turning the lock itself and when I couldn't he demonstrated how to unlock the door. Standing on his toes and again using all his body weight he pressed down on the door handle until the lock disengaged. Again the curt response, "There it is unlocked". I couldn't believe it! Visibility annoyed at this point, when I pointed out that locking the door in such a manner would be a fire hazard (not to mention my wife will never be able to unlock the door if I locked it), he suggested that I actually didn't need to lock the door as no one from the outside could get in without a key. In response I stated that any member of staff could enter if the door was unlocked, to which he acknowledged was true and said I could either call the front desk to arrange a new room, lock the door as he demonstrated, or leave the door unlocked; but there was nothing he could do to fix the lock. Another call to the front desk and we were offered a room on the 20th floor. So after repacking we moved to our 3-room for the day. From then on the only issues we faced were with our room keys. Every time we left our room, the room key would not let us back in. So we had to make our way to the front desk where they would make a new key. Every time without fail!

Very nice breakfast in nice room The interior of the rooms is "dated"

Breakfast The room was old and not entirely clean, staying at this hotel was a true disappointment, not value for money at all!!

I stayed 2 nights for a city break and found the hotel fine in particular I found the sauna a welcome relief after touring the city all day. The breakfast buffet had everthing you would want with good quality ingredients. It was a good location just a 5 min walk to the main street karl johans. my only fault was the room was a little small (twin queen were 2 single beds although comfortable) with no tea coffee making facility which is a pity especially when walking around the city all you look forward to is a warm cup of coffee to relax in your room, the hotel lobby was dated the chairs were quiet worn and the leisure facilities (pool) was freezing!!

Friendly staff,nice room and very clean.Good location. We decided to have a meal on the night we arrived in the dining room,waiter said how good the food was,he took our order and we ordered a bottle of wine then he returned to say all that was available was a burger.Not good for first impression.

Good beds , we slept really good Bookings said I could have reserved handicapped parking. Hotel said when I arrived Bookings has error as to parking on its site. Since they do not have reserved parking.and this is Bookings fault not the hotels.

see above. We were put an a handicaproom.

Nice and quiet area, on walking distance of the city center. Not like any big business hotel, but much more cosy. Even though the hotel was not fully booked, I was offered the room with a very small window and the worst view you can imagine.

Quiet, unobstrusive atmosphere Even for a single room, rather small with eaves further limiting space on 4th floor

hardly any people around, easy to do stuff

Reasonable price considering that this is in Oslo. The room was fairly large. The hotel is located very close to Aker Brygge, where you will find several very good restaurants and bars. The restaurant was closed in the evening, no in-house facilities at all besides the reception after that. Some traffic noise in the room. To enter the hotel you need to climb a couple of short staircases, which may be a problem for people with prams or wheelchairs.

Location and atmosphere Low value for money

It's location The beds were on wheels and on a wooden floor, amazing how much they would role around. The room was too small and in general for the price charged I don't think it was worth it. I aslo didn't like that fact that they charged me 6 KR for printing out a boarding card when my total bill was over 6.000 KR. It just doesn't look right in terms of customer service. It's cheap.

Very friendly & kind staff at checkin & indeed at checkout. A very good breakfast. My room was ver noisey, facing the roasd where trams were going by regularly. No air conditioning meant that it was quite uncomfortable.

Comfortable with pleasant staff and accessible to city centre

All in one was pretty much ok, except the fact that the bathroom was not cleaned and i had to say that to the staff 2 times in order to get it clean

The hotel is quietly located, although very central. Liked the lay-out and functioning of the breakfast buffet. Not the usual busy feel, tables placed comfortably away.

I like the kindness of the staff, and their ability to answer questions, also to solve some problems. they were very friendly. it was dirty with chips under the beds, and i would prefer some double bed instead of single beds. They were not the most comfortable bed i ever had in hotels. also, they are a bit short for me, i'm 1m88.

Being close to the Design Store Building and other shopping areas by the wharf. The hotel staff was unhelpful in almost every respect.

Large room and bathroom, breakfast Noisy air conditioner in the rooms which cannot be adjusted or switched off.

Breakfast

the bed is very nice. location is so closed to oslo university college and not far from the other famous places. breakfast is goooood. the room is a liitle small for two persons..

Comfortable room and helpful staff Noisy tram lines outside

The hotel is good location. Very good price for the value. It is not suitable for friends to share the rooms. Because the bathroom has glass windows where you can see directly through! Also they messed up our rates. I booked 2 standard double rooms, 1 for 2 people 1 for 1 person. The room for 1 person has cheaper rate. They gave us a single room for the 1 person and wanted to charge double room's rate!

Easy access to public transport - trams outside the door and T-bahn a few hundred metres away. We had asked for twin beds. We did not notice we had been given a double bed (with two duvets) until we had unpacked and to move then to another room would have been too tiresome. Twin beds means twin beds.

the breakfast was very good, the position good the noice of conditioners

rooms are a bit small

Room comfort Maybe reception staff came across as a bit curt

clean, good breakfast, slept well the receptionist could not even explain properly where the hotel was located. I was already in bogstadveien, and she made me turn twice because she didn't know where I was, even though I was naming all the names of the stores.

Location and Staff No Air Conditioning and it seemed a bit run down.

The breakfast. A little bit expensive for the type of room you get. The price could easily be around NOK 900. That would be a reasonable rate.

Relatively central location Reception staff were unhelpful and surly.

Bathroom was very small and old.