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The location was amazing! We didn't even realize there was a Ubahn station at the edge of the hotel with cars going through the center of the hotel until our second day there. Brandenburg Tor was only a short walk away. the staff was friendly. I heard the breakfast was expensive, so we walked to the nearby cafes instead. They claimed you could control the temperature from the TV, but we couldn't cool the room down any.
Excellent hotel - friendly and helpful staff; great location. Hotel bar and restaurant expensive
Modern newly built hotel in the center of Berlin near to all sightseeing places. No wellness center or even a small gym with a few cardio machines.
The breakfast was amazing. Rooms very clean. Hotel ideally situated to get around Berlin.
The toilet facilities are not satisfactory. It is a problem, that the toilet almost is situated in the middle of the room with poor privacy.
Great location and tidy rooms. Panorama terace was not worth the hype.
Location was great, and the bar was really nice too. on arrival we were told that the bar on the top floor did not exist anymore so that was a little disappointing. on arrival we were told that the bar on the top floor did not exist anymore so that was a little disappointing.
the Sunday brunch! room was a little bit small - no much room between bed and desk
Awesome location with perfect view which I do not regret I requested. Good room with perfect design and huge window. 1) Slight wind from under the door. 2) Some sound from probably disco bar or something late at night. 3) No free WiFi internet even in the hall!!! 4) No space in fridge for our own food. It was stuffed with their expensive mini-bar stuff.
Location. Nice room but small, Great view Quality of accesories, ie. towels, toilet paper, soaps and shower products. Also they charged guests to access their Panorama Terrace which is advertised as a positive point to the hotel, we found this a bit rude to say the least. Breakfast was expensive and there was no cheap option for my wife who doesn't eat much for breakfast
Clean room with great location. The Internet access was very expensive. Restaurant was well furnished and great service but the food was a joke.
Excellent central location. Room well-laid out,warm,comfortable, very clean, nice hot shower. Stunning view! Plenty of choice at breakfast. Queues to check in. Very loud music outside hotel which started about 22.00 and was still going strong at 2.30, when I finally fell asleep. Coffee cold at breakfast, as they put it in pots which were then left on the table throughout breakfast service.
The location of the hotel for fantastic for sightseeing - very central with good access to busses and trains. The staff were helpful and the accommodation very comfortable. Will definately stay again. All good
Good location and good breakfast
Wi fi charged additional
Bedroom was excellent, good size, nice decor, great TV. Athmosphere in lobby area was buzzing.
the design, layout, view from the room and the comfort made the stay relaxing.
I have stayed at the Grand Hotel Esplanade since it was built and it has maintained a high quality product; all rooms are comfortable and the staff is very supportive.The 100 bus stops a block away and will take you to touist destinations, get a transit pass at the train station to cover the days you will be going around. Although the hotel has enlarged the gym, it did so in removing some of the amenities such as the aroma therapy room, the juice, etc. bar, and the pool was too cold this trip. I also miss the frendly and delicious rstaurants that were previously available. Nevertheless, I would likely opt to stay there again.
Excellent front desk service - Tip on a very good restaurant - Sant Moritz
The pillows were a little thin.
Very good for my taste. The breakfast was wonderfull and had almost everyting. It had a very good bar (live music) for the night. I believe internet access should be free. TV should have more channels in english.
Very enjoyable. I think that a separate shower cubicle should be provided rather than having the shower as part of the bath. The older clients, possible with arthritic joints, could find stepping in and out of the bath a shade uncomfortable.
Nice warm feeling around hotel little bit far from city centre taxis extra cost
Service and bar Internet is way way over priced, even for a business guy whose company pay for it
Very good breakfast and really good beds
The bed was lovely, the room spotless and the staff helpful to a fault. Harry's bar was also a lovely place to sit outside and relax with a drink. The view could've been a little better. Paid for a view of the canal but got a room overlooking the glass roof over the forecourt and could barely see the canal.
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Very nice room with nice amenitites Location was difficult to find.
Hotel was very well located. Close to main attractions, food and shopping and half a block from train station. Staff was helpful. We arrived early after a long train trip and they were able to acomcomodate us. Room was nice too. Room was very hot. We could not turn the heater down. We notified the hotel staff and they were able to lower the temperature a little bit but it was still warm. I woke up with a headache every day. It was the only inconvenience.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Staff was wonderful. Clean ... great experience. Highly recommend this place. Will go back again when in Berlin.
This guest did not leave comments about this hotel.
Very clean, very convenient location at train station, many restaurants around, centrally located. Did not eat at hotel at all. Could not get late check in. Did not try eating at hotel, many options just outside. Best was Dean and David salad bar... very fresh and many variations, just outside on a parallel alley.
Location is great. Friendly and helpful staff. Great breakfast. Clean and very nice rooms. Next to great restaurants and transport. For a 5 star hotel, It seemed to lack some normal things would expect from them. The pool and exercise room were a bit small. No spa or other services on this. No doorman or service staff to bring up luggage. Concierge was only on duty for half the day.
This guest did not leave comments about this hotel.
Location Close to Friedrichstreet station Hotel Room should be cleaned better. We found dust on the floor and desktops near the bed. Courtesy of the reception staff can be Improved by simply saying 'Hello' when entering the Lobby.
Location noise of the nightclub every night
Excellent service, convenient to U Bahn (station entrance was 50 ft from the hotel entrance) and it was in the middle of many points of interest.
Very efficient and superb location. Slow service for lobby guests and poor lunchtime cooking in Mark Brandenburg Restaurant.
Location, service, room
Great hotel, there are no complaints but it would be perfect if they heat the pool
good location and worthy of its star rating. The renovations were not too difficult to live with but did restrict easy movemnt around the hotel. looks like these will go on for a few months yet
The hotel was very central - an ideal base for touring Berlin. In fact, you could walk to most of the tourist spots from the Hotel. There was a swimming pool and sauna available to guests, however to use the sauna there was an additional charge.
Nothing The smell of the carpet in the new renovated floors, you pay 12.50 euros if you use the spa(what 5 star hotel does that??).
Large room with King Beds and large bath with shower and amenities. Located in safe area of town . We walked to most attractions. Subway was in front of hotel - very convenient. Wonderful breakfast feast was included in our pkg. good price! Wi-fi and internet in the Hiltons was outrageously expensive. $10.40 to print check-in for air travel. We walked to Starbucks for free internet.
Its location, layout of room and bathroom.
the restaurant :traders Vick not very good food at the room service
I liked the location, the modern decor, the very friendly staff, and cleanliness at a low price.
Room was cool (no COOLING or HEAT, though!). Lobby etc cool when you weren't stuck because the elevators weren't working. The transit pass is AWESOME, however... IF you can figure out where/how you're going. SHIT INTERNET! No AC or heat! I spent most of my downtime/travel planning at the Menninger hotel about 50 metres away. FREE internet for ALL (FAST, actually works) in their bar...so spent my $ there, instead of InterSHITTY.
The service level of your staff!!! excellent!
It's truly a 5 star hotel, it makes your life better! The Bar (itself) in the lobby couldev been fancier, the hotel has A gorgeous lobby but the Bar is just ok. Ritz Carlton has a nicer bar(americain)
The dining was great.
Location of hotel,spa drinks/meals costs high
Kayak provided me with an amazing deal to stay at the Adlon Hotel! The room was spectacular: clean with awesome features Like temperature control, super comfortable beds (the most comfy beds I've ever had in a hotel). Breakfast was included...a stunning breakfast buffet including luxury features like Caviar...as well as champagne, Asian fried rice...a lovely buffet!! Our stay at the Adlon was unforgettable and I'm already looking forward to returning there one day! The Adlon hotel is a pricey hotel. Even the prices at the bar reflect that! Nevertheless an awesome place to stay if one likes luxury, cleanliness, and extreme friendly attentiveness from the staff!
The ambiance was wonderful. I loved the tasteful decor of the room and the lobby. The location is excellent. I wish the lobby was non-smoking or you would put the smokers in their own section. I couldn't enjoy sitting in the lobby because of all the smoke and therefore missed out on spending time listening to the music and enjoying the lovely setting.
very nice comfortable hotel.reception.food.and launge nothing
Was very impressed by the care, attention to detail, and understanding of the staff at the Adlon Kempinsky Berlin. Sheer luxury not only in material terms, but in humane ones, too.
Location and helpfulness of consigiere services...landmark and historic hotel
It was a marvellous experience from arrival to departure and I would not hesitate to recommend to friends.
Attention to detail. The daily brunch (included in my reservation) was spectacular - the food was not only plentiful but also delicious. On my birthday, I was served champagne with breakfast. Staff. Each staff member was courteous, helpful and most importantly, dedicated to service. If they did not know the answer, they would find it for you. Spa. After my conference I booked a day at the spa - the massage and facial therapists were professional, most capable, and pleasant to spend time with. Food. The onsite restaurants had expectional cuisine and the service was equally matched. I was a guest at the hotel for 5 days/4 nights. My mini-bar was not restocked for 2 days. There were no washcloths (which Americans use); however I was able to obtain them from the spa. Each day you had to create a new WiFi password.
The hotel is situated in the heart of Berlin and the connection to the international Airport Tegel is very good. The quality of the food, in several restaurants they have, is good but not very good. Therefore the prices of the dishes are way to expensive.
A geat Hotel close to Brandenberg Gate and Check Point Charlie Rooms was the best comfortable and the bathroom was the best facility that I have ever seen. Food was great will go back again in time for the Kris Kindle Mart in the end of November. Greg Greenwood ECC
Finding the hotel and parking Goggle maps has wrong location of hotel
Location, facilities The rooms were not cleaned weel. Children's menu: quite poor including quality of food.
Comfort staying in the most important part of the city
This Marriott is like the hundreds of Marriotts, nothing special. Reikstag is 10 min walk, the main shopping area is 15 min by car. Rooms have lots of space, big windows, comfortable beds.
Great location, great room, great breakfast... Not enough time to use the gym and the swimming pool...
Great position, excellent breakfast buffet, friendly staff
Cleanliness, location Resturant was not a good value
I had access to the executive suite which was incredible. The shower was amazing and the TV was very nice. The staff was very helpful and friendly. We felt right at home.
Excellent location for a citytrip, near Potsdamer Platz not far from the Brandenburger Tor and the Reichstag.
Nice location, just 2min.walk to the subway station. And we could see the Brandenburger gate and the parliament from the street in front of the hotel. Room was large enough to relax and very clean. The receptionist was so kind and gave much information about Berlin. Nothing.
We were waiting for check in and check out one hour. It is not possible in 5 star hotel, staff in the kitchen was not friendly,
Absolutely fabulously decorated, marvelous rooms..ranks with the best in which I have stayed, and I have stayed in nice hotels. love the heated bathroom floors. Wish it were on k'dam...but for tourist attractions, it is in a better location.
Location, rooms, TV screen, friendly, efficient staff Breakfast, while good, is overpriced. They should just make all rooms €15 per person per night more expensive, make breakfast inclusive, and charge the outlandish rate for non-guests. Oh, and put back roast potatoes into the breakfast menu! For those of us with cholesterol issues, all the eggs, cheese and sausages are useless, and make breakfast devoid of anything hot other than tea or coffee.
From the moment I arrived I was greeted warmly and treated like a valued guest. The service in all areas of the hotel was the best I have experienced at any hotel. The rooms are beautifully updated with very well appointed bathrooms. Entertained clients on three occasions at the Curtain Club. Could not have asked for better service. Nicholas in the Curtain Club should be commended for a job well done. This will certainly be my go to hotel in Berlin for future stays. Not a thing.
The quality of the rooms is second to none. The staff were polite and friendly. The lounge area with comfortable armchair seating and a fire was an excellent place to relax after a day's shopping. There were obviously high security guests staying and we had to walk a long way around to get back to the hotel as all the streets were cordoned off - as well as being scanned before entering. Having to explain to the police that we were staying there and had to go through was not straight forward and felt intimidating. Perhaps if we had been given some form of id other than the room key to show it would have been easier.
Excelent club floor facilitioes( club lounge)
Staff were "over the top" good. Club level had an added cost.
Staff was amazing, wellness center beautiful Restaurants are fairly expensive
quality of breakfast quality of room service
Very attentive and helpful staff in a beautiful facility. Chocolate Day special event was wonderful. The room was very nice but not warm enough. Hot chestnuts as pocket warmers are a nice touch. The heating system was not adequate for the cold weather and we had one whole day with no hot water. Breakfast is pricey.
Everything. The room and meeting facilities were excellent. Nothing (well, besides the weather).
Location at Pottsdamer Platz is excellent; next to the former wall, and well located for easy access to most points in the city. Checking in on Sunday morning after a flight from the US, tends to be iffy, however, the Ritz had a room waiting for me, and were expecting me. The hotel interior is beautiful. Rooms are well appointed, large, especially for European standards, and very quiet. The bar and restaurant was excellent. Only quibble I had was with the gym: small, smelled, and illequiped.
We were very impressed with this hotel--our room was well-appointed and spacious, the staff was amazingly professional, helpful, and friendly, and the hotel was beautiful and in a perfect location. We stayed on the club level and we really enjoyed the lounge area--the breakfast was delicious and the staff there was particularly wonderful. We would recommend the Ritz-Carlton Berlin to anyone. We thought the internet access was way overpriced. It was available in the club level, but not as wifi--you could only use their computers. We paid enough for the room and parking--on the club level I think internet should be included or at least wifi available in the lounge.
Everyone at this hotel was so very kind and helpful! One of the staff who helped us in from our check in was an amazing friendly face and he followed up when we were passing through the lobby. This was a great place to stay in Berlin! Thank you!
We were treated like a king and his queen! None
the beds were incredibly comfortablr and the rooms were always immiuculate the staff did not always respond to questions or requests as needed. They seemed to need a little more training in handlinf quest requests and providing the correct information. Also the breakfasts were a little skimpy.
good staff, food, atmosphere too high cost of internet connection additionally you can't get it for 3 days for example (max lot 24 hour)
We had a delicious breakfast. We slept in a beautiful room with all the comfort we needed. The hotel staff was very friendly, patient and helpful. This hotel deserves the five stars! Maybe a little bit too expensive for us, but we don't complain. We haven't both a well-paid job. But for once, we're happy we could sleep there one night!
The Spa (Club Olympus) was very nice. The massage is recommendable. The View of the room was very limited.
loved the hotel and the city
excellent design of rooms the WiFi overpriced and of poor quality
location,clean,near shoping center and historical zone the lobby not active.
Great location, close to train station, close to all of the tourist sites, close to nightlife and restaurants Floors were pretty dirty, it was a little pricey, tv acted up at times, only one shower head setting worked, no directions on how to use room ammenities such as tv, ac controls, ect
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
service staff was very helpful and polite, above expectations room could be warmer
We loved the hotel...great location, beautiful decor, comfortable and clean, plus the Aqua Dom view was outstanding! We'd stay here again in a heartbeat (and we will be back!) Nothing!
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
The staff, the balcony, the room and the aquriam.
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
Location was amazing. Lack of air conditioning, though I gather that's usual for Germany.
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
Gorgeous decor and incredibly friendly and helpful staff - they were so good to us! We arrived well before the check in time started and they were still able to get us settled in to our room within minutes. For some reason, we were put in a room with two single beds? But honestly, we were so jet lagged it didn't really matter. The beds were VERY comfortable as well.
Great value for my money and nice facilities.
The spa was very good. The Jacuzzi was great and the indoor pool sets such a relaxing atmosphere
Breakfast selection was excellent, staff very friendly and polite, rooms very clean and spacious, bathroom spotless and excellent size Prices in mini-bar
The Reception, Concierge and Business Centre Staff responses and the room fit-out and the breakfasts were excellent. No
I was disappointed that there was a charge to use the swimming pool, as this was one of the reasons that we selected this hotel over similar ones. The area was also not the best for sightseeing.
The pool area was excellent. Hotel very nice and comfortable. I thiught that there should be free wifi in the guest rooms and that the breakfast should either be included or more affordable.
Great hotel and got via Booking.com super price.
I thought the hotel was beautiful and the staff were brilliant, very polite and helpful. The food in the hotel resteraunts was delicious, if not a bit pricey, discovered on the last day of our stay, the hotel bar has a nice selection of food for half the price. The only gripe i had with this place was the security guards who loved to look down their nose at anyone who was obviously not a business person, or in mine and my husbands situation, had tattoos and wore jeans. The house keeping are not shy about letting themselves into your room in the evening, (even when the 'do not disturb' light is on) and trying to give you chocolates and offering a turndown service for a fee. Seeing as we were on honeymoon, you can imagine our evenings were quite disturbed.
the special attention
fittness center size of room
Concierge were excellent but underestimated taxi prices to Schoenefeld airport considerably.
Fully equipped, quite big hotel room.
Very helpful concierge No
staff were very helpful
Perfect studios No place to sit with buisiness partners, no lobby
Rooms were large, modern, and clean. Hotel in an excellent location convenient to trains, subway, shopping, and restaurants.
the staff spoke excelllent english and were friendly.The room was spacious and comfortable we were meeting friends who were arriving at a different time. the reception staff told each of us repeatedly that our friends had not arrived and did not pass on a message.The promised excellent restaurant was not open when we wished to use it.
Very comfortable, very nice located, very good service
Large, comfotable suites. If you like a traditional English breakfast this is not the hotel for you.
it is a very elegant hotel, very relaxing and confortable.
Location is perfect; Sony Center across the street is very nice.
Very comfortable! Extremely well decorated! I would definetely recommend this Hotel. The breakfast could be included...
Very modern, warm, good value breakfast. You have to pay upfront.
Location and cleanliness of the room! No telephone in the room.
Very good value for money in terms of room and breakfast plus friendly and customer-orientated staff.
Good design, Great location only 6 mins walk from Ubahn, Good beds, Nicely styled, Superb shower's in the room, all round good value for money.
cleanliness of the rooms poor breakfast without diversity per day - always the same (ham or cheese!)
Very good value. Funky decor. Staff were very accomodating and friendly. The fact that the hotel could not call a taxi is problematic for business travelers. I could not get the internet to work in my room - a fatal flaw for business travelers.
Cleanliness, design, quality of construction, value for the money, staff. Best budget hotel chain in Europe. Will always return when I am visiting Berlin. Nothing
the hotel is wonderfully kept and the breakfast on offer is a great selection of fresh fruit, yoghurt and bread and cold meats. Staff were very friendly and helpful throughout. The bathrooms are styled more as wet rooms which can be quite disconcerting if travellers aren't used to it, but are kept very clean.
Location location location! No phone in the room. Expensive internet charges.
location was great. room was very comfortable. no free wireless in rooms
The location, the acces to U-bahn, the service
Good location, clean room, value for the fare.
The location was great! Checkpoint Charlie is right around the corner and the Brandenburg gate/Reichstag is easily within walking distance (10-15 minutes). We had a Deluxe room which was on the next to top floor. It had a big walkout patio with a good view of the city (great for our dogs). All of the other standard rooms had a tiny 3'x3' balcony. The room itself was very spacious, clean, and better than I expected. And last but not least.... the breakfast buffet was probably the best I've had in a hotel in Europe while traveling over the past few years. It was wonderful and we were very pleased with our stay. I cannot think of anything bad to say about our stay.
Clean, comfortable and excellent location
Location was very good, central, close to sites and very close to U-bahn (underground), which made the city very accessible. Information desk in lobby was very helpful and booked tickets for a show for us, gave map and directions and was very pleasant and helpful-sir, take a bow! Safe in room was very good and no charge. Comfy bed, great shower. Good all round. Didn't eat there, so cannot comment on food. Staff at initial check-in could have been friendlier, all staff after that were very helpful. We were charged €6 for large bottles of water left in the room. One would think a hotel of this standard could include this as complimentary.
comfortable, relaxed, good service Breakfast very expensive
convenience of location The toilets for the ground floor are on the first floor
location was very good
I really enjoyed the spa area, small but very relaxing.
Very good. I personally recommend it.
Executive room upgrade Spa and Piano bar
Good location and comfort.
good location and good service
Nice room, clean, friendly staff, and excellent location Wi- fi access in the room was poor, very little signal, same for mobiles.
The helpful staff and relaxed atmosphere
very cold, mostly unhelpful staff