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Location, service, room
Its location, layout of room and bathroom.
Nothing The smell of the carpet in the new renovated floors, you pay 12.50 euros if you use the spa(what 5 star hotel does that??).
good location and worthy of its star rating. The renovations were not too difficult to live with but did restrict easy movemnt around the hotel. looks like these will go on for a few months yet
The hotel was very central - an ideal base for touring Berlin. In fact, you could walk to most of the tourist spots from the Hotel. There was a swimming pool and sauna available to guests, however to use the sauna there was an additional charge.
the restaurant :traders Vick not very good food at the room service
Location noise of the nightclub every night
Very efficient and superb location. Slow service for lobby guests and poor lunchtime cooking in Mark Brandenburg Restaurant.
Large room with King Beds and large bath with shower and amenities. Located in safe area of town . We walked to most attractions. Subway was in front of hotel - very convenient. Wonderful breakfast feast was included in our pkg. good price! Wi-fi and internet in the Hiltons was outrageously expensive. $10.40 to print check-in for air travel. We walked to Starbucks for free internet.
Great hotel, there are no complaints but it would be perfect if they heat the pool
Excellent service, convenient to U Bahn (station entrance was 50 ft from the hotel entrance) and it was in the middle of many points of interest.
Great value for my money and nice facilities.
Gorgeous decor and incredibly friendly and helpful staff - they were so good to us! We arrived well before the check in time started and they were still able to get us settled in to our room within minutes. For some reason, we were put in a room with two single beds? But honestly, we were so jet lagged it didn't really matter. The beds were VERY comfortable as well.
location was great. room was very comfortable. no free wireless in rooms
Good location, clean room, value for the fare.
The location, the acces to U-bahn, the service
convenience of location The toilets for the ground floor are on the first floor
The location was great! Checkpoint Charlie is right around the corner and the Brandenburg gate/Reichstag is easily within walking distance (10-15 minutes). We had a Deluxe room which was on the next to top floor. It had a big walkout patio with a good view of the city (great for our dogs). All of the other standard rooms had a tiny 3'x3' balcony. The room itself was very spacious, clean, and better than I expected. And last but not least.... the breakfast buffet was probably the best I've had in a hotel in Europe while traveling over the past few years. It was wonderful and we were very pleased with our stay. I cannot think of anything bad to say about our stay.
location was very good
Clean, comfortable and excellent location
comfortable, relaxed, good service Breakfast very expensive
Location was very good, central, close to sites and very close to U-bahn (underground), which made the city very accessible. Information desk in lobby was very helpful and booked tickets for a show for us, gave map and directions and was very pleasant and helpful-sir, take a bow! Safe in room was very good and no charge. Comfy bed, great shower. Good all round. Didn't eat there, so cannot comment on food. Staff at initial check-in could have been friendlier, all staff after that were very helpful. We were charged €6 for large bottles of water left in the room. One would think a hotel of this standard could include this as complimentary.
excellent hotel in former east--good central location; staff friendly and efficient. garden view rooms are quietest and pleasant.
Comfortable room - very good service
The location. Lack of coffee and tea making facilities in the room.
Wonderful hotel, good location, nice pool and jacuzzi
Cleanliness , friendly staff, location , breakfast /food,very helpful staff Location of the room in proximity to the elevator Not enough towels, shampoo and conditioner Paying for the internet ,( not a big deal , but the fact that it's not free is annoying!
Room service was great, location was excellent. The staff was not flexible or terribly helpful - other than the concierge. Was surprised I had to pay for wifi in a hotel of this quality.
The position of the hotel We were dissappointed there was no tea and coffee facilities in hotel.
The great location of the hotel, perfect for sightseeing and shopping.The rich breakfast, and also the helpfull staff. I think the room was a little bit small.Apar from that,all other aspects were from fine to excellent.A very nice and convienient hotel in generall
The location was optimal.Breakfast buffet was all one could ask for. The concierge Mr. Lindner was especially friendly and helpful. I definitely would choose to stay there during my next visit.
central location no coffee making facilities, no kettle
Comfort, design, location, elegance, exellent food in restaurant, excludingly comfortable bed, good service
Lovely lobby, nice bath robes, the room was great! The pool staff was a bit snooty. The breakfast hostess tore up our ticket when we realized that breakfast was an additional 26 Euros per person and decided not to take it.
The location is superb! So is the lobby of this luxurious hotel. The staff is very friendly and proactive, especially in the restaurant. WiFi is available only at the lobby although is declared to work in the room as well (at lest at the booking.com). The room is spacious but rather non-cosy...
service, facility, location & rooms all top flight. very much worth the price.
Location, quiet rooms, friendly, happy staff. Deluxe linens. Comfortable beds, warm bathrooms. Staff is eager to please. After two stays at the Regent Berlin I can highly recommended staying there. I will stay there again. Computer in business kiosk a bit slow if you want to print boarding passes. Not of significance to me, but this is the only negative I can come up with.
We liked best that everything was taking care of. They have a TAO and really live up to it. Splendid.
Excellent service. Staff had the correct service attitude.
Thought our room was excellent and location could not have been better.Staff was excellent and very helpful with any requests. I would not recomend getting a massage. Although I booked an hour for a total body massage, which I confirmed with the massuse prior to his starting he only did my back and head. When I inquired after why he did not turn me over to do the other side, he said for that I needed to book an hour and a half. What a rip off. Certainly not in keepimg with the standards of a Regent Hotel.
excellent staff and excellent food and excellent services- cleanliness -comfort
Nice old style luxury
The hotel is beautiful and very conveniently located. The staff was very friendly and helpful; and the room was immaculate. Highly recommend.
Great rooms as opposed to typical European small room, bed was actually a queen not two singles put together. Staff English is exceptional, restaurant is very good, and has a gym. In a very nice part of town though those looking for more nightlife will need a short cab ride.
Great location, beautiful room especially the bathroom and very friendly staff.
The location is fantastic. The rooms and bathrooms are what you'd expect of a 5-star hotel. Staff was knowledgeable and helpful. The restaurant, although a 2-star Michelin rest, we thought didn't offer enough choices.
Location The bathtub filled with water up to my ankles and drained really slowly
You made us feel special! nothing
Clean room, wifi, good breakfast, good price, good staff
Location, staff, room add spa! :)
modern hotel, spotlessly clean and comfortable in the heart of the city. very good value and the option of a continental breakfast in the bar, at 7.50 was really good. could not get the wifi to work on my iPad but there was a business area with 4 computers anyway for free. Highly recommended.
Very good location - good access to the city center and the tourist attraction, quiet and sophisticated surroundings. Very good facilities at the price.
good location close to key attractions in Berlin plus discrete and competent service
Everything we wanted to visit was either in walking distance or we had good access to transport. I found the hotel very quiet and all the facilities were clean. We found the staff very nice, however sometime felt they didn't always understand us properly, but this may have been as we didn't speak English. As I didn't like to have my room cleaned every day on two occasions we put the do not disturb sign on the door as we knew we would be returning to the hotel a few times during the day, this lead to a notice on the door on the second occasion, we felt this rude as it made us feel we were breaking some rules by not letting the maids in for a day. I also found the pillows quiet uncomfortable but did not feel like it would be okay to ask for more.
Excellent staff and hotel and great value for money. Nothing was too much trouble and the staff response to our queries was instant. We had to plug in the ariel of the tv ourselves and the telephone wasn't plugged in. No clear instructions on how to contact Reception since the booklet said one number when it was in fact another one
The hotel is very central. The rooms are simple, clean, good area, with a nice design flavour. Very central - nice restaurants and bars near the hotel. 2 duvets in one king size bed. Had to ask to refill the soap vessel and water in the room.
comfortable location, style design, free of charge of standard number on superior, friendly staff. expensive breakfast
Excellent service, beautiful design, amazing location
One of the best hotels I have ever stayed at. Perfect in every way. I had the worst hamburger I have ever had at the bar downstairs.
Staff were friendly and efficient Food was good The corridors were not air conditioned (or not operating) The room had no full length mirror
Service was very good It was a cold hotel everything was just functional.
Great bathroom and amenities. Wonderful location and restoration on old bank building Internet charges seem high. Bed sheets should use higher thread count
Design, Location Restaurant Food very poor, bar very poorly run
Very comfortable - helpful staff - great location - luxurious spa and pool facilities. Wi-fi is not included in the room price and should be.
Excellent room and food.
concierge assistance was excellent overly enthusiastic waiting staff kept interrupting my breakfast
It was very clean. Beds were comfortable, big bathroom. Good localization. We were missing small stuff like shampoo, body milk, or small toothpaste. This would be very useful, escpecialy for people who travel a lot, and stay in many places for a short time
The room was a good size with a bath & shower and a view overlooking Berlin streets , Location was very good for sightseeing, The staff were very helpful with information on where to eat , drink etc. and even booked resturants for us . We as a couple cannot fault the hotel in any way
This hotel was very cheap for a 4 star - but not cheap enough for the poor design of the room. Close to Check Point Charlie and the U Barn and had a supermarket and japanese restaurant around the corner. The rooms were very modern given it is a relatively new hotel. Staff were friendly. Automatic blinds as the room looked straight onto the incoming traffic on the main street. This hotel is hazardous to stay in! Tiny is an understatment. The room was so poorly designed that I left after two nights with numerous bruises. I know I paid for a standard room but I expected to be able to turn around in the shower without bruising myself and get in and out of bed without bruising myself and having to jump over things. Did I mention I am only 5ft 1 and 42kgs? There are separate doonas and the beds are small. The bed is surrounded by wooden edges which you are most like to bruise yourself on. There was also a hole in my sheets which made the flimsy foam mattress and cheap lumpy pillows even worse! Did I mention that the closet was smaller than a mini bar? Good luck fitting even 1 winter parka in there!
Very central, next to Gendarmenmarkt and at a walking distance of Unter den Linden. A design hotel, very clean and big. A perfect value for money. Moreover, the breakfast is big and has high quality Breakfast a little too expensive (12 euros). If you do not usually eat a lot in the morning, you have a cheaper cafeterias next to the hotel in Friedrichstrasse
Very accessible The shower is a little too open and visible in twin rooms. This is a bit odd if you are not sharing with a partner.
The service was excellent and the hotel staff were always polite and very helpful.
Central location (next to Checkpoint Charlie) in the Mitte. Friendly staff who were never too busy to make you a cup of coffee at the bar.
We appreciated the location of the hotel near the centre of the city, within walking distance of many major attractions. We had an upgraded room which we especially appreciated. Not sure what the regular rooms would have been like....
Location was very good. It would have been nice to use lobbys internet without cost.
Excellent location, clean, good value for money. Small room
Very good location, perfect room and excellent value for money.
Very stylish, modern rooms with lots of room and facilities to cook in a small kitchen corner. Quiet (8th floor). Secure building. Excellent location. The service at the reception could be friendlier and is limited to the hours of 7am to 10 pm. This is more suitable for long-term stays than for a one night's stay.
The very cosy and comfortable suite and a great music surround in the suite with excellent radio receiver. Nice bath with Occitane samples, great kitchen, very clean and cosy. That you have to return the key and they tell you that when you want to leave on the back of the hotel which caused me some troubles as I was in a hurry. Than I forgot a gift for my daughter and now I have to pay for the postage to get it. It should be excuse from the hotel and sent in on their expense. Also the communication after I forgot the package was bad - nobody returned me a call or wrote an e-mail telling me - we have found your staff and we´ll send it to you...
room size, facilities, location
Everything was just wonderful The only little thing was the heating was just too hot
Well equipped modern, comfortable and spacious room in a very interesting area in Berlin. Close to transport and within easy walking distance of art galleries, historical sites and quality shops, restaurants etc. Very friendly and helpful staff. A few little quirks, nothing to stop a recommendation.
big, comfortable room breakfast was out of hotel on Sunday
We were in a light, airy and extremely well-appointed contemporary suite on the top floor. Loved the superb location - central, but quiet with all the key sites so close - and the underfloor heating in the bathroom! Thankfully we were rescued on our first night by staff at the Italian restaurant Sagrantino next door who called out an off-site security man when our reservation wasn't recognised on the external automated reservation machine (it was past 10 o'clock so reception was closed). Also the side of the bath (shower over) is so high it's almost lethal getting in and out and therefore wouldn't be suitable for anyone less able.
Roomy and pleasant Very small parking spaces
Position, size of the room, mini-kitchen in the room. Never stay in this hotel on Friday-Sunday! You will be awaken at 2-3a.M. by the awful voices of hundred teenagers from the street. Usually they drink in the bar at first and then go outdoors to continue relaxing (till 5-6a.M.). No police to stop them!!!
The room facilities are excellent, and the location is very good, whlst the staff are very helpful and friendly. The room was warm despite all heating being switched off. Because it is a boarding house as opposed to a hotel, the other facilities are very limited, and there is not a great dal of streetlife in the immediate surroundings.
Quality of suite and furniture. And location was great. Staff were very helpful. Free use of the fitness centre
That's what we wanted for Berlin. All of our expectations were met !!
We enjoyed the fact that the suite was spacious and very clean. The location is perfect for a city/cultural trip. There was nothing that we did not like.
The location is perfect. Easy access to many sights. Stadmitte U Bahn station at the doorstep. Walking distance to many historic sites and great neighborhoods. Many food options close by. Brauhaus in the complex (not in the hotel). The "hotel" has limited services and it is more of a serviced apartment setup. We discovered the mixed use complex was designed by the renowned Architect - JP Kleihues (notable buildings in the reconstructed Berlin and the Museum of Contemporary Art in Chicago). We rented a Management Suite and it worked out wonderfully for our family of 3. It was a spacious (very spacious by european standards) two room suite with separate WC and bathroom. There is a great amount of built in storage for clothes and luggage. Our unit had a nice balcony accessible from the bedroom and the living room. The unit had a kitchenette with ample dishes, fridge, microwave and dishwasher. But with so many restaurant options, why cook at home?? We arrived in Berlin quite early in the morning and pleaded with the desk to let us have our room early, but no chance. We left our bags and set out to explore in a very jet lag state. Official check-in is 15.00 so don't expect to receive your room anytime before. The staff was kind enough to offer us the lounge to relax and wait for our room. We were briefed on all of the properties services and when we were escorted to our room, our luggage was already there. This property is a very good value and suited our needs perfectly.
Our suite was large and very comfortable. The location was perfect for sightseeing and shopping. The staff was courteous, but didn't go out of their way to be helpful. It was only when I expressed frustration about the operating hours for the business center and laundry room, that they became more accomodating.
Silence Service, price
The stay was very pleasant, however, I do think that the breakfast was a bit overpriced. Also maybe they should have some flexibility on the check out time, not by much but by an hour or so would be great.
prime location, spacious room, room decoration and style
delux room, clear, very close to the underground station (just few steps),comfortable bed...staff are helpful and polite... wi fi is not popular and limited (by request for free 1 hr). it should be free of charge as the room rate is not cheap. Even not in-room wifi, but should be free in common area.
Superb location, spacious room, nice bed, hardly any noise from the street below. Nothing really - except that the breakfast (which was very good) perhaps was a little expensive at EUR 17. Nice view, though.
Everything was excellent Nothing
I liked the room design, nice amenities, nice staff and awesome location. The way the bathroom door was constructed did not offer the maximum privacy.
friendly staff, central location, excellent business rooms and free wifi no air conditioning in busines rooms upto 4th floor, very small 7th floor single room
A beautifully decorated hotel with the most pleasant helpful staff.
The room was very quiet and comfortable
modern decor, friendly staff, chocolate! na
Very friendly and helpful staff. Modern design. Beside metro station and located beside a very beautiful square in the city centre. Excellent breakfast.
This hotel is beautifully furnished, absolutely spotlessly clean, the staff very friendly and helpful and the location ideal for just about anything in Berlin. When we arrived the hotel did not have my booking on their books but the staff was very accomodating and immediately and without hesitation gave me their last room available for the night at the rate of my booking. It was my partner's birthday and it could have been a nasty surprise but thanks to the professional and costumer oriented policy of the hotel, it turned out to be a perfect birthday weekend getaway. The wi-fi was fast and free of charge and the room spacious and very well decorated! We didn't take breakfast so I can't comment on that. All in all, this is a great hotel!
- we were fortunate enough to be given the penthouse on the 5th floor - excellent room with a lovely big bath in the centre of it - My wife thought it very special and enjoyed the experience of using it No -
Excellent location directly opposite big chain conference hotel (but less expensive), very kind staff, attractive rooms, original breakfast buffet, easy accesible free internet.
Nice hotel in excellent location with museums, restaurants, shops etc. nearby. Breakfast somewhat poor.
poor quality of WIFI connection (weak signal), missing parking place
The front desk staff were friendly and very helpful with tourist questions
Great room, friendly staff
in the center of the town.next to the schopping area.can easily visit most places of interest on foot. it could have a more comfortable lobby.
The cleanliness of the rooms, the excellent location right in the city centre, the very reasonable prices, the friendliness of the staff.
it was near where we could reach sights,rooms were comfortable to return to and nice and big and airyand clean
For the most part of this hotel was good. The room was a little bit cold but not too much. And the nois of hallway was heard seriously loud: a sound of food steps, a nois of shutting of door, ect.
the location, internet connection.
Close to tourist area and staff very helpful Bed not too comfortable
Spacious room, nice "Biergarten", friendly and helpful staff Strange smell in the room, no waterheater and few tea or coffeesatchets (in a 4 star hotel should be a standard equipment)
Room service even in the afternoon for towels refreshment
The location is great and quite historic. For a well located 5 star the hotel proved to be very good value for money. The staff were excellent and provided great personal service and aftercare. Good choice of restaurants and bars locally. I would have liked to see coffee making facilities in the room or available on the floor and I personally did not like the open bathroom design. However, overall would use the hotel again and I would recommend it to others.
Location, Comfort of Rooms, View on the Gendarmenmarkt, excellent personnel
The sofitel berlin is nice The concergerie, they are terrible, they don't help you to find anithing because they don't know anithing about Berlin, and they send you to the worst places in berlin
Location, clean Movies option on TV didn't work even after staff member came to the room to reboot. The only option they gave was to switch rooms. Hot chocolate extremely overpriced at €7.50
Very nice welcoming and service from the reception. Especially a man between 30-35 years (do not remember his name but he surely remembered mine during the whole stay) who made an outstanding impression. I really loved the design of the gym and especially the rings. The only thing I missed in the room was body lotion. With the new airport rules it is difficult to bring if you don't want to check in. Breakfast to expensive-you don't need a huge breakfast -a quality cup of coffee, fresh orange juice and newly baked bread is enough and for that 26 Euro is to much!
Use of the Wellness/Fitness centre The poor quality of the food and coffee served by the roomservice
We really enjoyed our stay. Breakfast was very good, the staff was helpfull.
Confort, location, reception. Comunication by phone, by occasion of reservation, was very good Nothing specific. I did not receive confirmation of my reservation through the internet and had to call the hotel.
the location was great and the room was very nice. the decor was beautiful the room service was lacking (did not tidy up the room , soaps were constantly lacking). second problem was that there wasnt an electric pot (to make coffee or tea) in the room - something that is standart in 5 stars hotel
The comfortable bed and extremely clean room Would have liked more water in room
the location is really central and the rooms are clean and warm and for breakfast there was lots of food WiFi did not reach the room
No internet connection :(
Very simple. Very central. Nice and clean.
good location and breakfast , The price is really very cheap. I booked for 3 days.The first day when I took bath,the hot water became cold.The bed sheets are thin and the heater does'nt work.But the season is winter, I amost frozen to death.So the second day I put on all my clothes.I asked for a new towel but the servers tell me I may pay 1 euro dollar.The wi-fi just only work on the first day.The walls are thin so i can hear the sounds from other rooms,i think other guests can hear my sounds too,so i must be quiet in room.
it;s near the station and we can find it easily.and the breakfast is good vocie ..we cant sleep very well in the night
the location, and the breakfast everthing was perfect
Bathroom Dirty towels
Well located - very convenient to u Bahn.
Amazing location, you can walk anywhere around the centeer within minutes. Great hot showers, spacious rooms and the price was ridiculously low. Wi-fi was a great plus and the breakfast very generous. Spotless room with wc and shower. Very low prices for snacks. Bought and umbrella and it was broken...
Close to centre Poor Heating