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I slept in Room 2714 for a week and I ended up being bitten by bed bugs...it's a week later since I left and my entire body is covered in bites. I'm on vacation and have been unable to go anywhere due to the discomfort. I am now spending my money on medication every other day. I emailed the hotel and never got a response. I had planned on going to see the manager myself but I have been in distress all week. Please DO NOT STAY AT THIS RESORT!!!!!!!!
Old hotel. Needs refurbishment. The employees do not pay attention. Mattress of the bedroom damaged. Very old mattress. On the day of leaving the hotel, the cleaning woman came to bother 11am. To leave the hotel. Being that check-out was 12pm. Hotel antigo. Precisa de remodelação. Os funcionários não prestam atenção. Colchão do quarto danificado. Muito antigo colchão. No dia de sair do hotel, a mulher de limpeza veio para incomodar 11am. Deixar o hotel. Sendo que check-out foi 12h.
Close to everything Its just a glorified motel. They charged facilities fee over what I had already paid through the booking website, but they have no facilities. Pool was closed. Indoor pool is shared YMCA pool that was not free restaurant was not open so I can't figure out what facilities fee was for. Also breakfast is just toast & coffee.
I had to pay $11.50 and the only explanation this is a resort and we ahev to pay.
Nothing The room was old and everything in the bathroom was falling apart. The bed didn't work either to adjust the softness. Not a very nice hotel. It's just cheap but you can for sure tell it's cheap!!
The bathroom was nice and large. Comfy. Clean, ac worked well hot water was nice. They allow the delivery drivers to bring the food to your door. Restaurant within walking distance. Walls were thin. Had to ask for towels. Park shuttle only run once. So you have to go and come back when they do so forget being at the park after dark. Free breakfast was just toast and juice, not exaggerating here the set a loaf of bread out. There's a fee for aminities. Parking is a mess, it's free but it's all over not convient for your room location. Staff was indifferent.
The large room was very accommodating. Having the ymca next door was an added bonus. The bathroom sink leaked. The bed pillows are all feather which I'm allergic. And the doors are so thin you can hear all the hallway noise all night long.
Our family couldn't call us, as there is no phone number for the resort listed anywhere that they could find
I liked how the rooms looked. The location was excellent it was close to everything. The hotel was very clean. 1St off when i got there to check in they couldn't find my reservations,after waiting for 45 mins they were finally found. I was put into a room i left to go to a football game i made it back about 11:30pm i was wondering why my key wouldn't open the door so i went to the front desk to only be told that as soon asi left they rebooked my room and gave it to someone else then moved me to another room that was stanky old and dirty. After about 20 mins of the manager sitting there saying she was gonna throw us out of the hotel because i was pissed she finally put us in a better room
Honestly the only thing I really liked about the hotel was the location. It is on international drive directly across from the Orlando eye and sea world aquarium I picked this hotel because it was less expensive than some of the other hotels in the area. However, what I didn't realize was all of the fees that would add on making me pay almost double the initial price that was advertised, including some that I was unaware would be added on at the front desk at check in. The resort fee is required and not charged by kayak, and when I went through the process of booking through my mobile app I didn't see anything in regards to that. In addition, the rooms seemed dirty and old. The water in my shower continued to leak throughout the stay and the handle was covered in some sort of cleaning product and was gross to touch. The "free breakfast" was nothing more than a piece of toast and a glass of juice. The staff was fairly rude as well, and while spending some time in the lobby, I came to realize several clients walked away from the front desk complaining about their rudeness too so I know it was not just me. Overall I was very dissatisfied with my stay and I will not be coming back to this hotel in the future.
I like how friendly and helpful your staff was . Also the way the room was cleaned was a good thing. Overall good job and job well done!!!! The way the reservation was not in the computer
Lack of towels and washcloths. Several nights without either.
The location had good proximity to restaurants and attractions. The dead bolt lock on our room door did not work and all the room doors lead directly to the outside like a motel. There was clear evidence of a previous forced entry through our room door. You can hear everything around you through the walls and room entry. People talking, luggage being rolled, kids running around, leaf blowers blowing. There was also standing water in the shower, shower knob didn't work great, linens feel like hemp, and most of all the room door that doesn't lock!
The location is good. The staff was not helpful, my keycards did not work until the third time the front desk keyed them, they never answered the phone when I called, the phone in the room did not work, I had no towels when I checked in, the room was not organized when I checked in, security was called to help me get into my room and they never showed up, etc...
I liked that it was close to my job interview and was affordable. I didn't like the customer service, the staff assistance, room had flies, my rooms keys did not work, I had to wait over 30 minutes to get into my room because my keys didn't work, the manager made me walk back and forth with my luggage because he said he was too busy to fix my key issue at my room, the stay was unpleasant and I would recommend this hotel to anyone.
Horrible stay from start to finish. The stairwells smelled of urine. Our first room had mold in the bathroom, brown stains on the comforter, stains on the wall, the safe had a huge whole in it where it was busted open, and we were itchy from laying on the beds. Marijuana smell came through the adjoining room late at night along with loud banging on the outside doors at 1:00am. We asked to change rooms the next morning. Management was apathetic to our complaints. Our second room was slightly cleaner, but didn't have a working TV, no phone, no fridge, no hot water, no towels, and the toilet ran all night. Also, when we moved our things from the first room, found all of our items were stolen from the fridge by house keeping. Dealing with the hotel situation took away from our vacation. Worst hotel accommodations we've ever experienced! This place needs a health and safety inspection!!!
The YMCA No washcloths, staff act like they didn't know what was going on, constantly changing front office staff, maids were rude
I enjoyed the location, it was close to a lot of places that were walking distance. Things not working in the room, after asking for it to be fixed and not resolving the problems. Housekeepers just walking in your room. No hot water when showering. Front desk seem to have a attitude while checking in. Toilet was hard to flush and dirty walkways.
Facilities are outdated, no working elevators, lobby is on next hotel but poorly indicated, when we get to the room,there was no towels and had to call to get some stained old ones..
Pool and location Rooms, first room had no hot water and AC was broken these are just the major issues. We were given a comp and room change. The second room had a bad smell of mold so we had to keep the door closed at all times. Check in location was difficult to find.
Location was great! Room was clean. No hot water, no towels. Moved to another room, still not hot water. Staff was overwhelmed.
The price of $45 per night is definitely reflected in the way the hotel is managed and maintained. The staff tells you what you want to hear just to get you out of their face and never resolves your complaints No hot water in the shower some days, no refrigerator in the room, running toilets broken sink handles, jacuzzi didn't work, pool was ice cold
The location to many attractions was appealing. Had to move out of 1st room as a/c didn't work. 2nd room we moved to wasnt much better. The shower handle was broke and was set to hot water. The bathroom door looked like someone left their dog in there and it shred the door pretty good. The blankets were stiff and the room smelled very musty. The a/c didn't cool off the room until the middle of the night. The pool is a long way away and there was NO ice machines in the building. You had to go to the hotel next door! Do not waste your money.
Lovely hotel, lovely Beds, Great Spa & Swimming Pool, Fab restaurant
Its garden setting and we always love to stay facing lagoon as the ducks are so friendly!
The room' smell was not good.
We had a paid reservation for 9/12 and 9/13 and upon arrival at the hotel we were told that the reservation was for 4 days instead of 2 and check in was on 12/25 instead of 9/12.Instead of correcting the problem the reception staff were arguing that their system didn't show the correct reservation. We had a printed prof of the booking number with the correct days and amount paid so after an hour we were given key to our room. However we were charged for four days stay and had to wait few days till they credit the money back.The bed sheets looked washed but smelled like trow up so we had to sleep with only a comforter and the next day the housekeeper didn't change our towels.
Hotel gardens and pools. My family has stayed several times over the last years and it was perfect.Now im sad to say it needs a complete renovation ( paint bathroom carpets curtins.Such a pity as the hotel grounds are beautiful and child friendly.
great location, its not really like a hotel is more of a motel,the walls are very thin and u could hear every noise made in the rooms beside and above us. pillow covers on the bed were dirty, loads of flies in the room and bathroom, and top it off tea and coffee maker was in the bathroom which isn't very hygienic.
Was clean There was no breakfast
That it had nice pool areas for the adults and kids were welcomed as well.
Excellent location, very well kept ground with nice pool areas and greens.
hotel is huge and has good facilities the hotel charged me for the full stay on my credit card the day the reservation was made on your website despite the booking stating that they would not. rooms were very stuffy and smelled moldy,
Location, environment old design, It is 1950's otel. Big holes on curtain and towels. And need refurbishment.
+Excellent location on the Internation Drive, close to the new Orlando Eye and Aquarium +Very good service from the receptionist, who called us to let us know our room was ready +Free parking +Great shuttle service to Univversal +On-site concierge for ticket booking -Slow elevators, in need of replacement (but management knows, which is why they are currently replacing them, one at the time) -Gaming room with arcade was smallish and offers no value -Gym is way too small -We needed to rent a car, management made us work with a company located miles from the hotel, when there is one next door (but probably not affiliated with them)
The location was perfect. I was there for a trade show at the Convention Center, so was in very close proximity to that and a number of restaurants. Given that it is right on International Drive, practically every type of cuisine that you'd ever want is represented nearby. I'm unsure if all of the rooms are the same, but I had a one-bedroom suite overlooking the pool. I liked the fact that the bedrooms were in the interior so you don't really hear any activity happening outside at the pool or the hot tub. The hotel pretty much had everything: pool, workout facility, bar, continental breakfast, small sundry store - and if you need anything else, there's a Walgreen's within a 5 minute walk. The room was very clean on arrival, and bed made up on a daily basis. Also two flat-screen TVs are nice: one in the living area, and one in the bedroom. Nothing that I didn't like - but the room was fairly straightforward. It's not plush by any means, but has everything you need. Only thing that was a minor inconvenience was that the nightstand has outlets built-in, but then it wasn't plugged into the wall outlet, and upon trying couldn't get it to plug in. Unsure why.
Clean, Friendly good location on I Drive
Rude staff. At 12am someone invade my room. The front desk give same room to other people. Front desk calling in the room at 1am. No apologies for the incident. Drunk people on the hotel. My stay with my family was a nightmare.
The Hotel was clean, and in a great location. Breakfast was good. Before leaving for the hotel, I had booked a two queen room and specified we had 4 people sleeping in the room. I also took advantage of the pre-check in to select a room and tell them what time we would be in. When we got to the front desk, the man who waited on us said that they had a reservation for a king bed for us. Mentioned that they had received notice of what time we were getting in but strangely the fact that we needed two queens was never listed even though I had requested and booked two queens. I had to pull out my paperwork after he said that he did not have any available rooms but one king (you cannot fit a man that is 6 foot 4, and three grown ladies in a king bed) once I pulled out my paperwork he found us a room. He even stated that it was good that I had my paperwork or he would have just stuck with telling us that he had no other rooms. Once we got to the rooms the beds were very small.. They were for sure double beds even though they told us they were queens. We have a queen bed and these were definitely smaller. Thank you for letting me have my say :)
Great Location, beautiful clean rooms. The "Elisha" greeted us upon arrival, check us in and made us feel "at home". Definitely would recommend it!
Really clean overall, appears to be renovated recently There is a humidity feeling in the hotel, maybe due the AC but even the bed feels like humid
Cleanliness, location, free breakfast, facilities. Not enough parking space. Views from the room.
Clean rooms, friendly staff and close to attractions. Good price for quality
Location. Mobile check-in. Hard to park the car at night. AC smells bad (mold?).
The staff was very friendly The room smelled like mold.
We booked stayed at Fairfield during our labor day weekend and found out by accident there's a lot of attractions in the area. Skeleton museum, Ripley's believe it or not, Ferris wheel ect.. were all walking distance. We were assigned a room in front of the elevator and surprisingly we didn't hear any outside noise through out the night. My husband is a light sleeper and would wake up easily to noises. To his surprise he slept well during our stay. Breakfast was satisfactory and free. Would definitely come back again. For a family of 4 we were given 3 sets of towels and 1 set of conditioner and shampoo. In the past at other hotels the receptionist is aware of our party and usually ask the maid to bring some extra toiletries. I sent my son to front desk for more shampoo. Maybe this is standard or perhaps I was spoiled. Overall this is a minor inconvenience and not a deal breaker.
Liked the room, the service, the food, the location... almost everything The view from our room... but you can't have it all.
Very clean and beautiful. Had an overall pleasant stay. Would recommend to others and visit again.
Great location , near by restaurants , clean , friendly staff Break fast could be better , they had instant oat meal !!! Could be real oat meal , fake eggs , could be real eggs . Break fast could be lit better ,
My children love the Mickey Mouse waffle iron at breakfast! We stay at this hotel every time we travel to Orlando, mostly for this reason! The complementary breakfast is great, and the hotel is on walking distance of some great restaurants. We had a little trouble with the AC this time--we were either too hot or too cold--no in-between.
Cleaning staff was very friendly. Good breakfast. The shuttle is disgusting and the seatbelts don't work. Felt unsafe in it. I could hear bar or club music next door.
The room was clean. Free parking, free breakfast. There was a large refrigerator and microwave in the room. Restaurants within walking distance. Shuttles to parks and the conference center. Great value.
Associates were pleasant and helpful The room was mostly clean especially at eye level but a little lower (baseboards) and corners were less clean and I came across 2 bugs in a 2 night stay
It had all the right features like Fridge, Microwave, shuttle to parks etc. Very Dated property. Sheets were very old. Bath tubs was cracked. Shuttle to universal parks was very limited.
Reasonable Price. Great location. Comfort, Cleanliness, Above Expected Level of Service, Pool and Pool Side Equipment Was In Good Condition. Can't think of a single thing.
Location, location, location. Plenty restaurants, entertainment and convenience store within walking distance. Bathroom could be updated
Breakfast was nice Slow internet speed
Very nice and accommodating staff. Furniture and rugs need replacing. Breakfast area crowded and breakfast items limited and not well maintained. Pillows terrible. Did not have a clean feel. In need of major rehab.
Room was clean and comfortable. Near a lot of things to do including the Sleuth's Dinner Theater and CSI exhibit. Narrow walkways to upper level rooms. Timeshare salesperson in lobby.
Convenient to pick up city bud, trolley, or go on foot to convention center, eateries and shopping. Small room, not enough lighting, rattling fan when switching on bathroom light. I was on ground floor, next to outside ice machine. If you go to bed early or want to sleep past 6:09 AM, try to get a different location.
I liked the Very clean room comfortable bed, The guy at check in desk was very friendly and informative about the complimentary shuttle to Disney world and universal Orlando and about where we could have breakfast the next morning. Was a Great experience!
Great staff.....top notch. Free breakfast with decent choices.. 17:30-19:30 Happy hour.....OPEN BAR! FREE!!!!! The internet was horrible..... I had to go down to lobby everyday at 6:30 AM to work.... No internet access in rooms.....this may have been because it was a convention week....and the hotel was sold out and everyone was on the net.....none the less.....there are ways to rectify this....but as business owner....I need to be ONLINE...the Hotel did not enable me to do this in the comfort of my room.
Close to Universal Studios, Islands of Adventure, Aquatica, Sea World, and shopping places. The room service is not good. On two occasions we ordered food and they were out of the items. There is laundry only on the top floor and only one of the 2 washers was operating. Once we found a cockroach in our bags. The breakfast is good but is exactly the same everyday so you tend to get tired of it.
The staff was amazing, super friendly, and helpful. The facilities were very nice. Rooms were clean and spacious. Beds were comfortable. Shower was hot. There was a bit of mold on the bathroom ceiling near shower. Probably because of the shower but it should be addressed. Otherwise no complaints.
Location Our room was not to par. Very disappointed.
Lots of places to eat nearby from fast food to fancy Wi-Fi works the best in the "living room" of the suite. Very spotty in the bedroom, so if you like to work on your laptop while laying in bed, probably not going to work well.
Ease of entry from I-4. Small Hotel. Very reasonable rate. IF you just need a place to sleep and a place for kids to jump in the pool at night, this will do. Hotel was poorly marked (recent change in ownership?) They need to get their signs updated. Rooms were worn but okay. They seemed understaffed, especially in the housekeeping department, not enough soap and towels to go around, but for the price, I'll make do and bring my own next time.
I liked the fact that it was near International Drive and I didn't have to use the car everytime I went out I didn't like the laundry machine which kept eating my money and not registering it. The hotel staff did, however, refund my losses and the machine did eventually wash my clothes.
I liked the breakfast service. It was excellent related to the price, because I have been at other hotels with higher prices and the same service. Also the details, I like the coffee kit at the room. I did not like that they gave me a "smoking room" when a selected a "non smoking room" with you. The room really smelled to tobacco.
It didn't have fleas!!!!! I have never had such a terrible motel in all my life. I am still sick 2 weeks later from the air conditioner that I had to clean 1 inch of dirt from. The sink didn't drain and they didn't do anything about it when I talked to the front desk. There was blood on the sheets, the carpet was sticky with dirt. It was HORRIBLE. I would have the stinky hovel shut down. And the police were there in the morning arresting someone there???? Avoid at all cost unless you want to get sick
Fast admitance, good facilities, goof breakfast Nothing
The localization is very good. But the hotel´s rows are very dirty, walls very damage. The breakfast room is very, very small and I had to ask every day for someone clean the table that I will seat.
Friendly personel, quiet rooms (if u turn of the noisy airconditioning) Taxi service was nice but the driver tries to rip you of after making a nice chat. 35 dollar for a ride that in a normal taxi costs 22 dollar.
The hotel staff were great, specially Sarah and Tom. Also the travel agent Mario makes an effort
Clean, friendly, nice area. Breadfast area is too small.
close to restarurants, shops anda disneyparkand nice staff clean...pillow not clean
Location is excellent. Walking distance to shops and restaurants.
We liked the all around atmosphere. Breakfast was great. The only thing was there was a smell in the room. Everytime we walked in it smelt like moth balls.
Overall nice hotel. Rooms were decent size & well maintained. The lobby, elevators and such are a little outdated but decent. Staff was friendly and helpful. Location is right off the interstate and close to many restaurant options.
Everything Breakfast started later than I would of liked I prefer an earlier start time
Friendly staff, clean room, and good price. I like that parking, wifi, and breakfast were all included. Bed was okay - not the most comfortable in the world. Also, breakfast was good other than the fake eggs.
Everything about the hotel was fine for the value, but the smell in the room. There was a terrible musty smell in the room. The dresser drawers smelled so bad that I would not stow my clothes. Nothing could take out the smell, even a special machine. I was concerned about my health since there must be mold somewhere. We had family members also in a room on the 5th floor and there room smelled the same.
The beds were super comfy and the room was clean. It looks that everything has been renovated not long ago. The hot breakfast is good because it has a lot of variety.
We checked in late. The room was clean and had everything we needed. The breakfast was good. Overall, happy with our stay.