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The price of $45 per night is definitely reflected in the way the hotel is managed and maintained. The staff tells you what you want to hear just to get you out of their face and never resolves your complaints No hot water in the shower some days, no refrigerator in the room, running toilets broken sink handles, jacuzzi didn't work, pool was ice cold
Lack of towels and washcloths. Several nights without either.
Pool and location Rooms, first room had no hot water and AC was broken these are just the major issues. We were given a comp and room change. The second room had a bad smell of mold so we had to keep the door closed at all times. Check in location was difficult to find.
Location was great! Room was clean. No hot water, no towels. Moved to another room, still not hot water. Staff was overwhelmed.
The location had good proximity to restaurants and attractions. The dead bolt lock on our room door did not work and all the room doors lead directly to the outside like a motel. There was clear evidence of a previous forced entry through our room door. You can hear everything around you through the walls and room entry. People talking, luggage being rolled, kids running around, leaf blowers blowing. There was also standing water in the shower, shower knob didn't work great, linens feel like hemp, and most of all the room door that doesn't lock!
I enjoyed the location, it was close to a lot of places that were walking distance. Things not working in the room, after asking for it to be fixed and not resolving the problems. Housekeepers just walking in your room. No hot water when showering. Front desk seem to have a attitude while checking in. Toilet was hard to flush and dirty walkways.
I liked that it was close to my job interview and was affordable. I didn't like the customer service, the staff assistance, room had flies, my rooms keys did not work, I had to wait over 30 minutes to get into my room because my keys didn't work, the manager made me walk back and forth with my luggage because he said he was too busy to fix my key issue at my room, the stay was unpleasant and I would recommend this hotel to anyone.
The location to many attractions was appealing. Had to move out of 1st room as a/c didn't work. 2nd room we moved to wasnt much better. The shower handle was broke and was set to hot water. The bathroom door looked like someone left their dog in there and it shred the door pretty good. The blankets were stiff and the room smelled very musty. The a/c didn't cool off the room until the middle of the night. The pool is a long way away and there was NO ice machines in the building. You had to go to the hotel next door! Do not waste your money.
the fact that this hotel was right across from the eye of orlando, and close to universal studios. i was given a 10$ starbucks coupon for the hotels lobby cause of my no hot water problem. parking, NO Hot Water... the handle was broken so in the shower all you could have was cold and colder. when checking in the customer service was not great seeming how it took a half hour to check me in for something so simple, the fact that you have to keep checking your phone while checking in customers, come on dude...
Facilities are outdated, no working elevators, lobby is on next hotel but poorly indicated, when we get to the room,there was no towels and had to call to get some stained old ones..
The YMCA No washcloths, staff act like they didn't know what was going on, constantly changing front office staff, maids were rude
Room was clean and comfortable. Near a lot of things to do including the Sleuth's Dinner Theater and CSI exhibit. Narrow walkways to upper level rooms. Timeshare salesperson in lobby.
Convenient to pick up city bud, trolley, or go on foot to convention center, eateries and shopping. Small room, not enough lighting, rattling fan when switching on bathroom light. I was on ground floor, next to outside ice machine. If you go to bed early or want to sleep past 6:09 AM, try to get a different location.
I liked the Very clean room comfortable bed, The guy at check in desk was very friendly and informative about the complimentary shuttle to Disney world and universal Orlando and about where we could have breakfast the next morning. Was a Great experience!
Breakfast was nice Slow internet speed
Reasonable Price. Great location. Comfort, Cleanliness, Above Expected Level of Service, Pool and Pool Side Equipment Was In Good Condition. Can't think of a single thing.
The room was clean. Free parking, free breakfast. There was a large refrigerator and microwave in the room. Restaurants within walking distance. Shuttles to parks and the conference center. Great value.
My children love the Mickey Mouse waffle iron at breakfast! We stay at this hotel every time we travel to Orlando, mostly for this reason! The complementary breakfast is great, and the hotel is on walking distance of some great restaurants. We had a little trouble with the AC this time--we were either too hot or too cold--no in-between.
The Location. There was a construction site across the building and it was a lots of dust in the air.
Very nice and accommodating staff. Furniture and rugs need replacing. Breakfast area crowded and breakfast items limited and not well maintained. Pillows terrible. Did not have a clean feel. In need of major rehab.
Associates were pleasant and helpful The room was mostly clean especially at eye level but a little lower (baseboards) and corners were less clean and I came across 2 bugs in a 2 night stay
It had all the right features like Fridge, Microwave, shuttle to parks etc. Very Dated property. Sheets were very old. Bath tubs was cracked. Shuttle to universal parks was very limited.
Entire room was very clean, with no surprises anywhere. No mildew in the bathroom at all. I would rate breakfast as mediocre. It would have been better if the a/c, heat unit would run the fan all the time, as there were numerous interruptions through the night from outdoors- like the garbage trucks picking up from neighboring business at 3:30 am.
Proximity to the YMCA and restaurants Floors smelled like smoke, breakfast -not very much fresh food, keys had to be replaced many times.
Location was great, felt safe in hotel, was over all clean Beds are hard as a rock. Need some updates just typical things. Bring your own shampoo, conditioner they don't leave you any.
Location was great convenient and good restaurants close by
Room was clean Front desk staff were rude. Never heard of early check in fee @ 2:00 in afternoon. Upon check out there was no staff @ counter at all.
The hotel is in a great location The 4pm check in
Proximity to Attractions and restaurants. The hotel is very outdated. One of the two elevators wasn't working. It was 4th of July weekend and the place was slammed. We only had 2 towels In the room when we finally made it up there. Housekeeping phone was busy all night. We ended up going to the front desk, and they only gave us 2 bath towels. They were out of all other types of towels, so we didn't have any hand towels or bath mat, etc. We asked for an extra set of sheets. They were out of those too. Our room was not cleaned the following day. They just dropped off another set of towels. For as busy as the hotel was, and the amount of money that they are making, they should have been better prepared and it should have been cleaned. The staff was friendly, but clearly overwhelmed. It's just mind blowing to me that a city that relys on its tourism business doesn't make more of an effort to keep 'em coming back. I, for one, will not be going back. I wasn't expecting much, as we were only going to be in there to shower and sleep, but at the very least expected it to be clean, and provide us with clean towels. Very disappointing considering it's part of the Radisson chain.
Our family couldn't call us, as there is no phone number for the resort listed anywhere that they could find
Room was a great size, bedding was luxurious. Neighborhood surrounding resort was excellent. Lots of top-quality local & chain eateries, plus shopping, all in safe, open area marketplace setting. Quiet at night, great for families, business & singles. I was extremely impressed. The in-house bar & grill was being renovated. It looked to be a fun watering hole; I was disappointed I couldn't get a cocktail/snack on arrival.
I had 2 rooms. The room keys deactivated after 10pm on the same night of checkin. They ran out of towels. They didn't have any face rags. They also didn't have any lotion or conditioner and when asked at the front desk for these items, was told to purchase them from the gift shop. Was just an overall unpleasant experience and WILL NOT STAY THERE AGAIN.
The room was clean and we'll msintained. Breakfast was not complimentary but it costed me 8 dollars for a buffet which was the worst I ever ate in Orlando with limited items and tasteless food.
I liked how the rooms looked. The location was excellent it was close to everything. The hotel was very clean. 1St off when i got there to check in they couldn't find my reservations,after waiting for 45 mins they were finally found. I was put into a room i left to go to a football game i made it back about 11:30pm i was wondering why my key wouldn't open the door so i went to the front desk to only be told that as soon asi left they rebooked my room and gave it to someone else then moved me to another room that was stanky old and dirty. After about 20 mins of the manager sitting there saying she was gonna throw us out of the hotel because i was pissed she finally put us in a better room
The bathroom was nice and large. Comfy. Clean, ac worked well hot water was nice. They allow the delivery drivers to bring the food to your door. Restaurant within walking distance. Walls were thin. Had to ask for towels. Park shuttle only run once. So you have to go and come back when they do so forget being at the park after dark. Free breakfast was just toast and juice, not exaggerating here the set a loaf of bread out. There's a fee for aminities. Parking is a mess, it's free but it's all over not convient for your room location. Staff was indifferent.
Friendly personel, quiet rooms (if u turn of the noisy airconditioning) Taxi service was nice but the driver tries to rip you of after making a nice chat. 35 dollar for a ride that in a normal taxi costs 22 dollar.
Ease of entry from I-4. Small Hotel. Very reasonable rate. IF you just need a place to sleep and a place for kids to jump in the pool at night, this will do. Hotel was poorly marked (recent change in ownership?) They need to get their signs updated. Rooms were worn but okay. They seemed understaffed, especially in the housekeeping department, not enough soap and towels to go around, but for the price, I'll make do and bring my own next time.
close to restarurants, shops anda disneyparkand nice staff clean...pillow not clean
It didn't have fleas!!!!! I have never had such a terrible motel in all my life. I am still sick 2 weeks later from the air conditioner that I had to clean 1 inch of dirt from. The sink didn't drain and they didn't do anything about it when I talked to the front desk. There was blood on the sheets, the carpet was sticky with dirt. It was HORRIBLE. I would have the stinky hovel shut down. And the police were there in the morning arresting someone there???? Avoid at all cost unless you want to get sick
I liked the breakfast service. It was excellent related to the price, because I have been at other hotels with higher prices and the same service. Also the details, I like the coffee kit at the room. I did not like that they gave me a "smoking room" when a selected a "non smoking room" with you. The room really smelled to tobacco.
The localization is very good. But the hotel´s rows are very dirty, walls very damage. The breakfast room is very, very small and I had to ask every day for someone clean the table that I will seat.
I liked the fact that it was near International Drive and I didn't have to use the car everytime I went out I didn't like the laundry machine which kept eating my money and not registering it. The hotel staff did, however, refund my losses and the machine did eventually wash my clothes.
Clean, friendly, nice area. Breadfast area is too small.
Location is excellent. Walking distance to shops and restaurants.
Fast admitance, good facilities, goof breakfast Nothing
The hotel staff were great, specially Sarah and Tom. Also the travel agent Mario makes an effort
The room was well priced for the area. Very convenient to dining and tourist attractions. Rooms were hot! Air-conditioning did not keep room cool enough.
Its garden setting and we always love to stay facing lagoon as the ducks are so friendly!
Location, environment old design, It is 1950's otel. Big holes on curtain and towels. And need refurbishment.
Location to the convention center My room was musty smelling , like a closed up basement , triggered my allergies, I'm guessing mold, they were sold out that night so I had to stay in the room for the night , the next day I was able to get another room but not until after 2 pm , I told them I had no problem checking out and going somewhere else. You would think that if a customer had a problem with a room they would do everything they could to accommodate them. Plus really after you pay for the room they charge a 19.95 resort fee....Ive been to lots of resorts , that was not one of them. I debating writing the president of the company and asking for a refund...will not stay there again
I like how big the hot tub was. I booked on kayak when we go there we checked in and when to our room they gave us two doubles instead of a king like we booked. I called down to have them fix it but they didn't. My boyfriend went down to try to get a refund and we were going to go stay somewhere else. But they said they could not give a refund we would have to go through kayak. So I called them no body answered so I called to hotel again and asked to speak with a manager and ended up putting me on the phone with the same person we have been dealing with and he just said there is nothing they can do they don't have a room for us and they can't give us out money back. So we hung up. 2 minutes later I got a call from someone that was a lot higher up then Andrew. She said I hear that you are going to leave the hotel and I don't want that. She said I do have a king room available if you are willing to stay. So basically they wasted two hours of our vacation telling us they couldn't put us in the room we booked and in the end they put us in the correct room. The new room was nice and spacious the only two things wrong was that there was mold around the toilet and tub. Also the outlets next to the bed did not work other than that the rest of our stay was good.
The room' smell was not good.
Excellent location, very well kept ground with nice pool areas and greens.
hotel is huge and has good facilities the hotel charged me for the full stay on my credit card the day the reservation was made on your website despite the booking stating that they would not. rooms were very stuffy and smelled moldy,
I was highly disappointed by my quasi stay at the Wyndham Orlando. It was so terrible that I took it as a loss and had to find another hotel for the night. The final straw was a bug crawling across my shoulder while sitting on the bed. The first straw was passing the first room on our hallway with a large heart shaped sign that said "drop your panties here" with a black thing draped across it. Do not waste your time or money. Pretty much everything
great location, its not really like a hotel is more of a motel,the walls are very thin and u could hear every noise made in the rooms beside and above us. pillow covers on the bed were dirty, loads of flies in the room and bathroom, and top it off tea and coffee maker was in the bathroom which isn't very hygienic.
We had NO microwave , shower curtain , king bed , mini fridge , and there was a huge crack through the bathroom mirror . There also was a gay man convention ( we have nothing against gays ) which they surrounded the pools and the bar area, it also made my boyfriend uncomfortable to walk around property without getting eyeballed so we never got to enjoy the pool after he went to go buy a suit because he forgot his at home !!! Also we called the front desk ( because we had no cellphone service ) to find out when Univerisal closed and she told us 10 so we taxied up there around 7:30 to hit the rides at night but Univerisal was closed so we spent $25 on a taxi for no reason !!! We have stayed here 4 or 5 times now and this was our favorite place to stay other than staying on property , after this weekend that has all changed !
Convenient place to stay close to Universal Orlando. The air conditioner was loud (periodic rattling). Needs to be looked at.
The location was perfect. I was there for a trade show at the Convention Center, so was in very close proximity to that and a number of restaurants. Given that it is right on International Drive, practically every type of cuisine that you'd ever want is represented nearby. I'm unsure if all of the rooms are the same, but I had a one-bedroom suite overlooking the pool. I liked the fact that the bedrooms were in the interior so you don't really hear any activity happening outside at the pool or the hot tub. The hotel pretty much had everything: pool, workout facility, bar, continental breakfast, small sundry store - and if you need anything else, there's a Walgreen's within a 5 minute walk. The room was very clean on arrival, and bed made up on a daily basis. Also two flat-screen TVs are nice: one in the living area, and one in the bedroom. Nothing that I didn't like - but the room was fairly straightforward. It's not plush by any means, but has everything you need. Only thing that was a minor inconvenience was that the nightstand has outlets built-in, but then it wasn't plugged into the wall outlet, and upon trying couldn't get it to plug in. Unsure why.
+Excellent location on the Internation Drive, close to the new Orlando Eye and Aquarium +Very good service from the receptionist, who called us to let us know our room was ready +Free parking +Great shuttle service to Univversal +On-site concierge for ticket booking -Slow elevators, in need of replacement (but management knows, which is why they are currently replacing them, one at the time) -Gaming room with arcade was smallish and offers no value -Gym is way too small -We needed to rent a car, management made us work with a company located miles from the hotel, when there is one next door (but probably not affiliated with them)
Clean, Friendly good location on I Drive
Close to Universal Studios, Islands of Adventure, Aquatica, Sea World, and shopping places. The room service is not good. On two occasions we ordered food and they were out of the items. There is laundry only on the top floor and only one of the 2 washers was operating. Once we found a cockroach in our bags. The breakfast is good but is exactly the same everyday so you tend to get tired of it.
Lots of places to eat nearby from fast food to fancy Wi-Fi works the best in the "living room" of the suite. Very spotty in the bedroom, so if you like to work on your laptop while laying in bed, probably not going to work well.
Location Our room was not to par. Very disappointed.
Everything about the hotel was fine for the value, but the smell in the room. There was a terrible musty smell in the room. The dresser drawers smelled so bad that I would not stow my clothes. Nothing could take out the smell, even a special machine. I was concerned about my health since there must be mold somewhere. We had family members also in a room on the 5th floor and there room smelled the same.
Overall nice hotel. Rooms were decent size & well maintained. The lobby, elevators and such are a little outdated but decent. Staff was friendly and helpful. Location is right off the interstate and close to many restaurant options.