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Staff were excellent Hotel rooms were too hot
Bar and Bistro staff very good service indeed. Nothing was too much trouble Dvd player in room wasn't working. Reported it 4 times and not got fixed. Had to checkout with dvd still stuck in machine so lost it. Hotel reception not very apologetic but gave me car park for free.
Being close to Quayside. The room was well stocked with all he amenties needed for a night's stay and although we did not eat in the hotel, room service and the menu looked appropriate. We were placed in a room designed for the disabled so the bathroom layout and design was not what we expected. The room also had an ajoining door. The people who were in the next room were still talking at 4am - not 'rowdy' but loud enough to disturb our sleep.
Parking of Car for the last night was paid for by Hotel. Car Parking Policy was not explained on Check-In even though the car Registration Number was completed on the Check-In Registration Form at the time. Breakfast staff (and most probably the supervisor) require to be trained: It took 3/4 of an hour and 3 reminders to get my breakfast of Kippers processed. The Staff commonly pass by tables with out clearing used / empty plates & bowles until the cooked breakfast plate is to be served or the tables are vacated. It is expected that the cooked breakfast plate be cleared once the contents has been eaten and pending the completion of drinking the balance of the tea / coffee pot!
Its excellent location,good breakfast,helpful staff The decor was purple, grey and black - altogether too gloomy
Excellent facilities and service. Fantastic breakfast! None
Good stay overall. We (there were 3 of us on business) arrived at around 1 Pm and were told check in was 2 Pm so waited, only then to be told it was 3 PM. I still got my room at 2 Pm but my collagues had to use the spa to freshen up as we had a business meeting at 2.30 PM. I asked for a wake up call at 7.30 am but did not get a call. That said, still a good hotel overall and staff were friendly.
large room, comfortable bed. parking at car park over the road, despite it being inexpensive. Public areas generally a liitle dark.
The ambiance of the hotel, very peaceful and relaxing. A double booking had been put through on your website which caused some confusion at check in as they had allocated 2 rooms for us.
I really liked the comfort of the rooms. To be honest I had no problem with the hotel as such.
Absolutly perfect for the weekend, and in fact I'd like to move in! Great Accom!
Very good size suite, still looks quite new, and furnished very comfortably. Quality mattress, and good location for the Quayside/Baltic Mill. Helpful staff, and one of the better buffet breakfasts we've had. Slightly out of the city centre for shops & restaurants (apart from those on the Quayside), and not the most enjoyable walk back at night.
1.convenience of having a well equipped kitchen. 2. everything very well designed for function and looks. 3. excellence of all staff. the shower floor is slippery.
Great concept. Convenient and well run. Keep up the good work and open more. None
I thought that breakfast was very well executed I asked for a alarm call which never came!
the refreshing and novel idea of the suite where its like your own personal flat
Staff were great
Accommodating and friendly staff, a clean comfortable room with no interior or exterior noise. Complimentary welcome pack with tea or coffee available at any time was a nice touch. Breakfast time can be quite busy and maybe more staff and a quicker turn around of hot food could help this.
It's very luxury! The suites are modern, minimal designed, having all the facilities for a quality way of living!!!!!
The location and secure car parking facility. Very convenient for walking or taking the local bus sevice to the city centre.
The location was excellent for our concert at the Sage Gateshesd. The hotel was central for Newcastle. The rain !
hotels location near to event we attended helpfulness of staff value for money
Clean rooms.Good showers.Helpfull staff.
Your Staff were exceptionally helpful in all our needs
Good location for the Quayside. Friendly staff. Clean rooms
Convenient location. very helpful staff. I arrived on one of the coldest days of the year to find that the hotel room was freezing cold as the only electric radiator had been turned off at the wall, the tv remote did not work the tv and the main light had blown (though that was fixed by the staff.
A very comfortable stay. With a good breakfast and pleasant staff throughout.
Staff were very pleasant and tried to be helpful No early check-in. I presented from Newcastle hospital with a severly injured leg and a broken hand in a cast. Had to sit in the bar/lounge until 2:30 pm (over 2 hours) It was miserable.
The service was good and quality/choice of food was good also. Towels were relatively new and not old and worn. The bed was slightly too hard and the room very very warm at night and the pillows were too flat. We could hear people a few doors away when we were in our room and more so when not. After we came back from our meal we notice the smell of cigerettes which we assumed someone was smoking in their room.
Friendly and responsive staff. Good sized room with clean facilities. On site parking useful. Good valuefor money. Difficult to locate the hotel and directions should be provided.
i liked the bar that was open until 3 am
Great location, 2 mins walk to the quayside, and about 15 mins walk into the city centre, staff friendly and helpful. The windows were difficult to close, and didn't quite close fully.
Only complaint, restaurant and bar area very small compared to other premier inns.
Great for visiting the Baltic centre and Sage. Good to have convenient parking. Staff very friendly and helpful. All good
Very clean, tidy would have preferred a proper shower rather than an over the bath one but that is personal preference and other Premier Inns we have stayed in have them so this was expected. The light over the mirror was not connected properly and very loose.
everything was great, staff very pleasant, any probs resolved immediatly. nothing too much trouble. food was lovely. breakfast was great. bar stayed open very late for people coming back from venues and staff as pleasant early hours in morn as daytime.
Good sized room, tv with remote, all clean, staff helpful, everything worked Breakfast food fatty, evening dinner portion size small, wi-fi access exhorbitantly priced and a rip-off! This leaves a bit of a bad taste and will put me off Premier Inns if this is usual.