Would you like to save as your currency permanently or for this visit only?
Pool was nice. Room was fine. Probably would have been OK to visit as a family but as a couple with some friends it was not ideal. Front desk extremely nice and helpful. Had to pay to use a float at the pool even if you found one just floating around. Couldn't have your drink in a plastic cup at the edge of the pool. Horrible housekeeping staff knocked on our door before 9am and basically told us to leave. No extra towels as I had requested. Had to call 2 times to get them as well as the sheets for couch bed. Breezes restaurant on site had horribly slow service. Misinformed server. Very difficult to find our room.
Love holiday Inn very inclusive, great atmosphere for kids and adults it's a resort you can grow into we just got married and had a wonderful honeymoon we didnt ever want to leave and are coming back for my birthday! How shallow the lazy river is
Loved the layout of the villa. Very nicely decorated and we were close to one of the smaller pools. The week we stayed there were no crowds to speak of so no issues there. We spent most of our time at Disney but it was great to be able to cook an spread out while in the room. The 2 bedrooms are spacious and perfect for a family. Overall, we thoroughly enjoyed our stay. The grounds are huge! When I stay there again, I would definitely try to use more of the features available. There is an upcharge to use the area with slides and some of the features. The staff checking us in (we encountered anyway) although very professional, was not especially friendly. One of the women at the reception desk would not smile no matter how hard we tried! Maybe she was just having bad day. We had a split stay so we actually stayed in two different rooms. The second one had a musty smell in the bathroom. All of this is rather picky because the place is actually really beautiful and comfortable. But it kept me from giving the 5 stars.
This is the second time we've been to the resort and we love it! Great location and nice grounds. This will be resort of choice for our Disney vacations. Great value! Food at the Breeze's was not good.
We loved the room, swimming pool, staff we just enjoyed everything
Convience The hotel check in lady lied to me when I asked her if I could have the newly renovated villa with a jacuzzi. She sent us to a villa that was older with no jacuzzi.
We stayed there two different times in one week. We were heading to Key West so we stayed there on Saturday just to take a break from driving. The place was very nice fast check in. We stayed in the building were you checked in. Studio Suite I forget the room number, but when we all got up in the morning we notice roaches in and around water areas like the sink and showers. My father, and I told the staff right away. We had to leave that morning for the Keys so to make sure we did not have any bugs in are stuff we had to go get everything washed. I would have like the staff to do something for else, but all they did was to ensure us that someone was going to look at the room. The Two Bedroom Villa was much better.We would stay in that room Bugs in are room.
the location of my apartment was perfect.My children loved the placeI We loved the king bed very comfortable. Decoration is excellent good taste! I stayed for only two nights I have no complaints
Loved the lazy river but had to rent the rubes to use in it. Many activities but had to pay for everything. Checked in and SOMEONE WAS IN OUR ROOM! Reported it and was told it was house keeping taking their break! Awful customer service, handled it poorly. No follow up from hotel yet and we checked out yesterday.
Lazy river pool for children Lots of good recreational opportunities for young children Villas well equipped and peasant for family living Staff very responsive Facilities well maintained children's programmes often cancelled or not good paying $ 5 to see a Gatorland promotion high sales orientation after you left the front desk.
I really like the hotel with all the facilities they have we really enjoyed it I stayed there for a week but they didn't offer housekeeping when I asked for it they told me it's gonna cost you $60 this is really upset am not paying a cheab price fir the hotel to charge mr extra for housekeeping
Nice large pools near reception area Lazy river very overcrowded and inconvenient bracelet requirement. Nickel and dime policy
It's a gorgeous hotel! I had 3 young girls with me who thought it was "so cool". Each time I stay and try to use the internet, it never works.
Staff was very attentive. Property was beautiful. Rooms were perfect and the pool is amazing. Extremely overpriced. Resort fees are $20 per day and self parking is $18.00 per day. Resturants are also overpriced. Presentation is beautiful but quality is poor. The $168.00 meal for two at Old Hickory Steakhouse was by far the worst cut of meat we have ever eaten. The side of mushrooms were cold and a hard texture. The wine was the only plus.
Swimming pool area Alcoholic beverage preparation not so good at pool area!!!
I used their spa facility to get a massage. The staff were very friendly, however my massage was mediocre.
The fact that you have to pay for parking even though you are staying there
We loved the environment and the friendliness/ helpfulness of the staff there.Thank you. We had a fabulous time. No
Nice hotel, nice pool Steakhouse inside was very over priced. Thought it would be more of a family like hotel, but is definitely intended for business.
The resort was beautiful and with the Observatory type enclosure over all the hotel, restaurants, shops and convention center any rain or bad weather was a non issue. The resort fee for free water, electronic paper and gymnasium use should have been optional not mandatory.
I was with teen age male grandchildren ,our interests were the Game room, the weight room, the pool and room service, as well as walking the grounds.and a little shopping.....We went to Epcot one day and the bus service was great , including a fun female busdriver on our return back to the hotel There always seemed to be a tax or add on and then another for the city,hotel,conferance center etc.,Also I fell off the treadmill and sustained many bruises an abraision and a couple minor cuts, louckily I had no fractures ...I did not want to fill out papers as it was the 1st day of vacation andf I could walk ok....However looking back I think I should have been introduced to the tredmill, it was going so slow, I made a mistake and put in a pulse of 84 which is not high and I thought it would give me an idea of where I should go from there...anyway it kept moving faster and faster I could not keep up and I could not reach the stop bottom because I was too far back on the machine ...I ran and ran and finally fell off.......Apparently I w
very clean price, too expensive
The unique experience of the hotel. It is unlike any other hotel in Florida. The cheerleaders. I had no idea they would be staying at the hotel. It was like staying in a dormatory. Doors slamming all night long.
Awesome pool for kids, the steak house, the gators, transportation for Disney overall all the facilities
If your there for the pool then your going to have a good time and the location is great if your going to the parks.staff was polite. And attentive. . When we got to the room we found mold Growing in the Bathroom walls. Mirror is stained with grey spots. When we wanted to leave for dinner the door would not lock. Had to wait for a tech. To repair the door. So we asked for another room . Once we got in the other room we found a big rust spot inside the tub. I don't think i will stay there again.
Nothing I have baby,There are ants in the toilet And If you delayed you will not find parking
Refrig must have had a leak as the floor was wet infront of it. Bath room mirror was damaged. Rugs were worn. Property needs a serious update.
Our room was in great shape and the beds were very comfortable. The pool area is very attractive and it featured a water fall, water slide, and hot tubs. We had to park quite a distance from our room.
There's a pool onsite and when we walked into our room, the towels looked extremely clean - bright white. Most of the staff were friendly, except the people in the sub shop there across from reception/registration Thought this hotel was closer to the airport than it actually was, but it was still 20 mins w/o traffic. Chose this one b/c we had an early morning flight and it was $85. You get what you pay for here, but assuming that the $35 hotel would have been the same. Just parking, you see people hanging out in the parking lot after 9pm which made me uncomfortable. Once you enter the building you see how old and run down this place is. Our room was okay, but then we saw the ants in the bathroom and them on the table in the room. I was ready to just get out of there. Thankfully we were there just to sleep and left VERY early. Spent less than 8 hours, which was more than needed. Stay away if you can. There are better hotels in the same price range and I'd pay more not to stay here
Beds were comfortable. Not as clean/kept up as I've liked.
Bed was comfy, shower hot; very good after a busy day. "Resort fee" not included in room price: annoying.
Got bit by spiders during the night. Room smelled like mildew. Bathroom mirror needs replaced bathroom door knob did not function properly.
Cleanliness of hotel was okay. Could use better upkeep
The water took forever to get hot in order to shower
I love the pool and the pool hours I like the forest look that surrounds the outside pool area the bar by the pool was a plus! I just really like their pool area lol I saw a roach crawl out of the wall behind the toilet in the bathroom i didn't like the fact that I had to request for my room to be cleaned I thought if you are staying somewhere for a certain amount of days that room services automatically suppose to come clean the rooms without being asked to do so the Pizza Hut in the deli wasn't That good the meat toppings tasted old the food is overpriced and the drinks are watered down the girl at the front desk with the bang and dark hair she wasn't rude but she did not seem very inviting either
Nice pools,convenient to everything, restaurant on site Breakfast not included
The room was clean and comfortable. Amenities wise, it's what you would expect for the price. Nothing too fancy, but it's a location close to Disney for a great price. The breakfast and breakfast room provided were a bit unpleasant- just oranges and prepackaged bagels in a hot and messy room- but I also didn't expect any breakfast, so that was ok. Area's a little sketchy but the motel itself felt safe.
Location was good. Pool was super clean and huge. Beds hard as hell. Carpets sticky and nasty Room smelled horrible
The value for the money was quite good. I appreciated the pool area, and it was nice to have breakfast included. The breakfast was nothing special, but at such a low rate you really can't complain. The views from the rooms that face the parking lot are rather depressing.
If you plan to visit Disney World and Universal for whole day and gonna stay here only for night then it is good. Close to eateries and WDW and Universal
Friendliness of front desk staff and cleanliness of the room
The rooms were clean, comfortable and for a great price! Would have liked to see a few more "hot" offering for breakfast and the outlets in our room did not work properly for some of our devices.
Very silence, some have kitchen included and thats great ehen your pkanning to stay for a long time. It just have a pool to get fun.
Rooms are clean, location is great 5 bar wifi signal in room. never able to connect for data. staff said was in a "dead zone" for a fee could upgrade my room for wifi. breakfast was bagels and juice/coffee only
The bathroom shower was clogged. When I arrived the TV was on. I turned it off and it would not turn up again. I told this to the manta the check out and he did not say anything.
Proximity to Disney. If this is the only way for you to go, I guess it's an option, we were just passing through - but I really think staying in this dump would ruin the rest of your Disney experience. Bugs. Smells terrible. Sketchy people. Not enough parking. I think I've seen this place on "COPS"
Location Feels kind of insecure Breakfast is terrible
Everything was clean the staff super friendly, they gave me complimentary late check out to their already later than average checkout. Mattress were uncomfortable and the continental breakfast only consisted of bagels and beverages but overall a good deal for the price.
The room was very clean and comfortable. The activitives were very good. You did not have to leave the hotel for anything but to shop. I did not like the stray cats on the property.
the swiming pool the quality of service ..worst breakfast buffet i have ever seen
well eqipped and comfortable it was little bit far from places of interest
Best value for the money. There wasn't anything I disliked.
the waterpark and the room it was very close too the disney parks and downtown disney there was no ice or convinient store within the resort
The whole condo was wonderful. I had myself, a friend and 2 teenage daughters. We had so much room and really felt at home. I did not like the fact that I am a disabled-handicap driver with a disabled license plate and there were only 2 spaces near the entrance and elevator of each building. I was in room 1320E and it was so hard to park. We were very disappointed in the complimentary breakfast. It was actually disgusting. Nothing worth eating, and when you travel with children it gets expensive to eat breakfast out. We did have cereal but expected something decent from the resort. I went to the presentation to possibly purchase a condo and had a little bit better breakfast. That is what should be offered to all guest.
We loved the onsite kids waterpark! The older units in the hotel.
the pool and activities for children We had issues in our bathroom, the sink was clogged along with the toilet kept overflowing. When we asked for someone to come fix it, they brought a plunger to the room and I had to fix it myself.
pools The hotel staff wasn't very nice.
We stayed in the new section of the resort and everything was great, I can see where the bad comments come from just by looking at the older section, they looked like they could use some work. Our kids enjoyed the water park, but fortunately it was not busy when we were there so it wasn't crowed, but if the resort was at full capacity it would not of had enough room for every one.
Location was OK. From the beginning there was a bad smell on the hotel. The room was not very clean. Horrible bed with a lot of noises every time I moved. Filthy bathroom. Toilet not working. Has to call more the 2 times for maintence to come and check the toilet. Safe was locked before with got in. I had to stay 1 more night but they wanted to charge almost over twice as I paid with Kayak.
We couldn't have done better for $60/night. Only a few miles from Disney. Three pools with a hot tub, one covered for rainy days, playground, beautiful nature walk, nice and clean lobby with lounge and restaurant, good breakfast (worth the $10 w/ tax) clean room with no problems, friendly staff, night poolside family movie One and only complaint is the room came with a single serving of coffee, think Keurig for one. No charge for extra servings, but spent a lot of time chasing them down over 4 nights. One night the front desk was out and was supposed to have some sent to my room but it never arrived.
There was one assistant manager who was very good. He at least made an effort. Many other staff were very nice. Kind of feel bad because not sure how long the hotel can stay in business with the bandaid repairs they're making. First room = no internet. Assigned to second room, still no internet. Said they were working on it. Four days of working on it with no results. Furniture, fixtures, and equipment falling apart and general wear and tear was unacceptable. Priced very low, but you don't even get what you paid for. At checkout informed manager again about internet and she did nothing to reduce the bill.
The price of $35 a night for labor weekend was a good value. Covered pool was great for Florida rain showers and heated to 100 degrees. Just make sure your kids keep the water out of their mouth as its recirculated water and not the cleanest. Check in was pleasant. Watch out for time share trap after you check in they will attack you! No maid service. Couldn't get room cleaned or new towels for nothing. Except check out day when they harassed you from 7am to 11am wanting to clean the room before check time. Rooms were dated Dressers disgusting, we kept our clothes in our luggage. The beds were very comfortable. People complained about bugs but jeez it's Florida we have bugs, even in the nicest cleanest homes. Beware of time share desk at front lobby. Called front desk several times about no maid service they said they would send someone but no one ever came (until check out day).
Kid friendly and close to everything.
I love everything about this place.This was my second visit and plan on many more.It is an in amazing location,the staff are wonderful and very accommodating, they offer so much for families with little ones,and the music by the pool is great.you don't even have to leave the hotel to have good time.Awesome place. No complaints
It was inexpensive and relatively close to Disney. The walls were not insulated and we could hear children in next room. The cable TV signal was weak or the TV itself had a bad display and it made Monday Night Football almost unwatchable.
Ok for the short stay. Facilities as expected for the money. Staff was terrible. Not pleasant, yelling at one moment (luckily not on me). Not willing to help out. My check out took 2 hours, because of incompetent staff. Terrible experience, would not recommend it or go back.
The shuttle transportation to Disney. Free parking.
Think I got bit by bed bugs.
Nice and we'll centre clean Door key didn't work twice
Clean very friendly staff great location excellent price all around great experience Not that I didn't like it but the beds were a little hard for me
They need a adult area with a hot tub.
Rooms are spacious and clean, pools were ok,the staff was friendly, gym was nice, and hotel is in a good location MATTRESS WERE REALLY HARD, CHECK OUT IS TOO EARLY AND WI-FI IS TERRIBLE!
The resort did have a lot of activities that you could pay extra for. The resort fee only covered the use of the pool and exercise rooms any thing else was extra. The bus schedule to Universal only had one round trip instead of two, like the website said. The hotel/resort attempted a bait and switch with our room then wanted to charge us extra for the actual room we booked, and it took two days of our vacation to fix it. The timeshare presentation did not deliver on its gifts (discount Disney tickets) for sitting through one. The restaurants were very poor quality and had little options.
They show you photos of the resort but these promotional prices you seee are for their hotel only. The false advertisement and the fact that the front desk knows of this & hadn't address it as of yet
Friends stayed in condo unit which was ok. Just okay not great. We were in the hotel area. Reservations were for a room with fridge and Kitchener. No. Old run down room. Building is dirty smelly and gross. Luckily, we didn't spend much time here. We're too busy at the parks and elsewhere. Good luck!
Dirty and smelly. Did not look like the pictures. Cheap hotel and the staff will not help you. Everything was extra and the building's outside locks are broke. Our bathroom lock didn't work either. I would not recommend to anyone.
The best part was the 24 hour hot tub. The staff was friendly and helpful, the rooms were clean, and the property was wonderful.
I definitely wouldn't have paid more for my stay. Don't stay in room 1224 lol apparently it's located near a service room or something because there was knocking noises all night long that woke me up and wouldn't let me sleep well. Other than that it was okay. Beds were comfy.
Price Location and rooms were clean but outdated.
The location was convenient to Disney attractions and grocery/restaurants. The hotel was part of a "resort" that focused mainly on their timeshares/condos - which appeared to be in much better repair than the hotel. The grounds were nice, but it was obvious that the amenities were there for the timeshare guests and the hotel guests were merely afterthoughts; however, it was nice to be able to take advantage of the lake and the the rest of the grounds. The hotel was clearly not a priority for the resort, which explains its bargain pricing. The room was sparse at best. As mentioned in other reviews, the walls are very thin. Unfortunately, we had very rambunctious neighbors and there was very little buffering of sound - with the exception of the air conditioner, which was EXTREMELY loud. So loud, in fact, that every time it kicked on throughout the night, it awakened us. There were small frustrations throughout the room. We spent much time trying to figure out the light switch configuration and ultimately determined that it was impossible to keep the bedside lights on without the two very bright hallway lights being on as well. The electrical outlets were apparently very worn as our phone chargers had a tendency to just fall out of them. The ice makers were routinely empty and we had to go searching various floors to find ice. Upon our arrival, the toilet handle was broken and dangling from the tank. Although maintenance arrived to fix it fairly promptly, the toilet continued to run throughout our stay. The television stations on the disproportionately small TV had a pronounced delay when switching between them, making for awkward viewing. To summarize, the low price was very good for the location and if you aren't planning to spend much time at the hotel, it is worth the stay. If relaxing in your room is a priority for you, I would suggest spending a little extra and finding a hotel that offers more creature comforts.
I was only there to take a class. The grounds were well kept, the rooms were clean and there are lots of amenities for families. (Playgrounds, water park, mini golf, lake with jet skis, boats, paddle boats, etc.) Outside, it's probably not the best neighborhood. Two closest shopping plaza's had tattoo parlor 2 massage parlors, repurchase cell phone store and pawn shop. In the room I was in, I tried three power outlets before I found one that was tight enough to hold my iPhone charger. It's a minor thing, but still...
My girlfriend & I enjoyed ourselves it was close to a lot of the parks & the price to stay was great also. The room was very clean, bigger then we expected we loved it. The only thing we didn't like was the remotes & the tv was acting funny other then that no problems at all.
I liked the feeling of open space and not too crowded. It was quiet and felt safe. I felt that there could have been more pools nearer to our accommodation but I understand that this was a project in the future. I thought that the food and drinks were too expensive and would have benefited from an on-site coffee shop
The view from the rooms is beautiful. The suites are spacious and fully equipt with all we needed. Excellent service and accomodation. My family and I had a very pleasent stay .Thank you
Services, worm welcome, family place, entrtainement No
Beautiful appartment, it was like home, very nice
It was unbelievably expensive! Not what I would call value for money. I come from a country that is expensive to live in but Reunion resorts prices shocked me, while the food provided was lovely it was far too expensive. There was dog faeces outside out door on the steps for 6 days without being removed. One of the bar staff in the pavillion were quite rude to my children aswell. I stayed here last year aswell and have recommended it to manyhowever I shall not be doing the same this year. The kids crew provided last year were fantastic however this year was boring for the chilren with nothing to amuse them except colouring in bags.Very disappointing!
Great location for golfers, great courses.
I Litlle bit expensive but great acomodations.Very quiet and confortable!!!
Everything was absolutely fantastic, huge rooms, best waterpark for the kids on site, staff brilliant
The spa was amazing. Seriously, one of the best massages I've ever had. It was pricy, but worth it. It is also really nice to find a place that has a 3 bedroom option, and I like that the pools were close to the rooms. The location was nice. The steakhouse on the top floor was pretty and the food was very good. The rooms themselves were dated and there was a hum coming out of the air register. Honestly, the rooms were fine, but I would in no way consider them 5 star accommodations and I don't think you should go there expecting anything more than clean and comfortable. Room service was very expensive and the hidden fees were not well explained. They agreed to 'try to accommodate' an early check-in, but the room was not ready until 3 and I don't think anyone else's room was ready early, either. They should just say 'no early check-ins' if they cannot really make it happen. We called several times over our 3 day stay to request a shuttle and sometimes no one answered and we'd have to call back repeatedly.
Fantastic Fcilities, spacious appartment, only 15 minutes to Disney. Waterpark and Golf to relax from the parks
After a really long couple of days, I tried really hard to find something redeeming about this place but ended up having to pack up my kids and our stuff and find another hotel at 3:00 am. The fact that the place looked run down and dirty were disappointing but not acceptable given the price. The advertised free internet was out of order but again, not the end of the world. The fact that the room wouldn't get below the mid 80s was a problem. Four calls to the front desk brought a maintenance guy at around 1:00am. At 1:30, he installed a different A/C unit but by 2:30, all of us were still lying wide awake sweating and the room wasn't getting any cooler. I again called the front desk to ask to be relocated to another room and the night auditor Christine was obviously furious that I had bothered her again and told me I had to pack up all of our stuff and come to the front desk. That is when we found that the food we had bought for breakfast was now infested with ants and spiders which explained the bites my daughter was complaining about. At that point, we couldn't stay on the property. ..my kids were extremely upset and wouldn't have been able to sleep so we went to the front desk and I politely asked that the charges be refunded given all of the problems. Christine was extremely annoyed and would only check us out but refused to refund anything. So at 3:30am, we were forced to find a new hotel and pay for the remainder of the night someplace else which was a HUGE improvement and worth the extra hundred dollars. I want to add that I have only hit on a small number of the issues wrong with this place. There was also the 'lake' which was more like a cess pool, the slippery slime trails the crossed the sidewalk in front of each rooms air conditioner, the phone I had to search for the cord for in order to call the front desk, the doors that all looked like they had been forced open repeatedly, the scratchy pillows and hard bed and one of the first big warning signs, the discount ticket/hard sell timeshare booth in the lobby...all of which I would have been willing to overlook if I had just been able to get a few hours sleep in a room that wasn't 85 degrees...and full of ants, spiders and whatever bugs were biting the only parts of our bodies we could put under any covers. The fact that the night manager was so shockingly rude and refused to do anything but check out a dad and two young kids after 3:00am says a lot about why you shouldn't even consider booking a room at this place.
Cathy was an amazing and very professional person. She brings hospitality a new meaning. I would stay their again!!
Nothing. The hotel was dated and dirty. We didn't feel comfortable or safe. We put our $100 leftovers in the refiguratior to come back to the room to hot food we were told someone had turn it off previously without being offered a comparing replacement. Stay away at all cost!
Location,Ease of finding, price was okay Service was not the greatest. There was bugs and even a lizard in the bathroom
No jacuzzi as advertised. Majority of ice machines and vending machines were out of order. Definitely not a resort. Just a motel. No elevators. Room cleanliness wasn't that great. Most tv channels didn't work.
The bed was not great but I thought comfortable (not too hard). Don't need a fluffy comfortable as weather was hot. Bed was good enough, A/C worked great, pool was big (no towels but we dried in the sun), Found ants when we arrived but during our week stay, had everything closed (threw out food garbage in the hallway trash) - we were good. Great value if you just need a place to shower & crash as you spend ALL day during the theme parks.
It was close to the parks. Convenient location. Staff at check in was EXTREMELY rude and unwelcoming. Beds were small and uncomfortable. Carpets were old and smelly. Walls are paper thin.
It is very close to the Disney area The firts day when we arrived the room was not ready to use. There were no towels, soap, shampoo, body lotion available for use. There was no telephone equipmen conected in the room
Clean, comfortable rooms. Near Disney, can take back roads to get to park. Resort fee
The room was clean. We keep up our own so no staff cleaned while we were there. I wish they had a checklist for necessaries that you could give the staff when you needed supplies like towels, soap, coffee, cups. ... We made a family trip with our daughter's family. We have no complaints personally but our daughter had some stuff missing from her mini fridge on returning the one evening she had housekeeping in. Just a couple of drinks but still. I have no personal complaints. I would stay again.
Pool, cleaning lady they nice No microwave refrigerator was not that cold room need paint job
I cannot think of anything that stood out about this hotel, the rooms were clean and had a friendly staff, but that even was not extraordinary. Paying to parkwhen I am already paying to stay there. The ammenities said the bath stuff was from bath and body works, not true Parking was a hassle, room was very small., beds were small. Was definetly not a resort hotel in anthing other than location.
Very good room service, shuttles to and from Disney parks and shopping centers The one thing that scares me is the charge $250 fine if they say you smoked in or near room.Your word against theirs and they have your credit card.
Nice clean place with good service Bit family oriented since by Disney
Hotel was clean Cleaning staff opened up door and tried to enter room before checkout time while we were still asleep. I do not want to wake up on vacation to see a stranger looking at me while I am in bed.
Clean, Friendly, comfortable, great value for the area
I was happy to see that the bed sheets were clean. the staff at the front desk.
Nothing. This hotel sucks! Do NOT stay there! Everything that could happen bad and more, did.. The view was good. Thats it! And you couldnt even walk on the balcony cause it was about 2 inches big. They charged me 34 dollars for 2 pieces of bacon and a biscuit! Most of the workers were really rude and unperfessional. It was frickin rediculous! They charged me 80 bucks for a hot tub upgrade and the hot tub didnt even work! The room & floor reeked of animal urine and they didnt even give us clean towels or change our sheets. I've never had such a bad expirience at a hotel & be charged so many random outrageous charges and not even know what your getting charged for.. For your sake.. do not even look at this hotel, let alone stay there. Everthing.. Everything about it was a joke
The only thing I did not like was the outside floors leading to the hotel were always wet, I was worried for my grandmother and son walking on them, I didn't want them to slip and fall
Staff was very nice, dinner was good and pool/hot tub was fine. Didn't get a chance to use the spa but looked like it would be wonderful - just off pool and an Aveda one, if you want early time slots need to plan ahead.
The hotel has a great location, it is within walking distance to Downtown Disney. The room that my wife and I stayed in was a deluxe poolside room which was perfect as we had our own patio and was right beside the pool. The room service is excellent and is available from morning till 11pm. The price of the hotel was very reasonable and we found the staff to be very friendly and helpful. The hotel offers a shuttle bus service to all the Disney Parks and this service is very reliable.
It;s proximity to downtown disney 1. Our room didn't even have a spare table to eat off of! 2.soiled sheets but they did fix that. #3 air conditioning did not work so the engineer had to fix that! #4 no place in the hotel to eat a regular breakfast off the menu only a 15.00$ buffet!
Honestly not very much…. I guess if we had paid $50-$60 I would not be complaining, but we paid $120 for this hotel. We arrived at 2:30pm and told our room was not ready and to come back at 3:00pm… No apologies… Just TOLD we cannot check in yet. Returned at 3:00pm and checked in, went up to room and found it had not been cleaned. We waited outside the room for another 20 minutes until the room was cleaned… Air conditioner was struggling to keep the room cool, TV remote did not work. To top it all off we were assigned a connecting room with a paper thin door. Couple next door was having a fight with were using the occasional obscenities. We turned up the TV so our 7 and 9 year old could not hear. Complained to the front desk and I think it was about 30 minutes till they sent someone up there. I will not be staying at the Roomba again…
The pictures on-line falsely depict the facilities. It's a very dirty place. We checked, went to our room, and then immediately checked out and cancelled our reservations.
The price Rooms smelled like wet carpet really bad
Facilities were kind of grody but our rooms were perfectly acceptable. The restaurant was convenient, even if it wasn't good. Was definitely only a 10 minute drive from Disney World. Spent an entire day with a door lock that didn't work and had to go to the front desk 4 different times to get somebody to let us in to the room. Restaurant was terrible. Facility was grody. Our bathroom light was busted and shodily put back into place, so that when I woke up to go to the bathroom one night it had fallen onto the bathroom floor. This would all be acceptable if the price was lower, but these rooms were actually not that cheap. Never booking here again.
Was next to OLD Town The fact that we just checked in room had a light bulb not workingcalled front desk they said would send some one right away that was at 3pm. Left return at 9:3pm no body came to fix it, called again then some one came. The room smelled when you first walked in like wet rug.
Close to Disneyland The breakfast was only white bread, Fruit Loops cereal, and oatmeal. Didn't appreciate the surprise extra "resort fee" of $18 for 2 nights when you arrive. Very run down place (sink knob falls off), no alarm clock.
Front desk staff friendly and helpful. Booking.com very helpful with refund. Checked out a number of rooms, but couldn't stay in any of them...VERY MOLDY, MUSTY ODOR!!!! Our eyes stung just entering the rooms.
When I booked the resort there were not to be any additional fees. Upon arriving, the hotel said they don't even do business with Kayak and that I have to pay an additional $8.99/day. The place was very run down and the guests were allowed to just blare their music out by the pool which was filled with profanity and highly inappropriate for kids (which were present). The pool was extremely dirty and the breakfast is a joke. Toast and waffles and juice - all carbs. We also witnessed another guess getting arrested for keeping a pet in the vehicle where someone had to break the window. Two days later the resort still hadn't cleaned up the broken glass in the parking lot.
Staff /Wifi The first room was very outdated and smelled of mildew .Very nosiy you could hear the workings running their carts in the morning, people talking outside your room ..No outlet ,no fig, no microwave, sink was falling out of the wall. BEWARE OF BUG-THE ROOM WAS FULL OF THEM!!!! WE FELT LIKE WE HAD BUGS ALL OVER OUR BODY'S. We ask to be changed to a different room which really wasn't any Bette!!!. Definitely needs some upgrading.
The carpet and bed was terrible. The bathroom has never been repaired. Curtains were broken. It was smelly, etc. The carpet and bed was terrible. The bathroom has never been repaired. Curtains were broken. It was smelly, etc.
What you would expect for the amount you will be spending carpet dirty
The beds were quite comfortable and the staff was very friendly. I never had a problem getting extra towels! The breakfast bar was very decent for the price of the room. Overall, I enjoyed my stay. There were ants in the room; but, hey, it's hard to get rid of those buggers.
Julia from the front desk was very kind and made our stay even more pleasant. Nice staff, clean and great location.
It was clean and cleaning staff did a great job. Breakfast had a lot of choices including hot choices. All employees were very helpful and overall a good place to stay. Trying to remodel and update but still has a somewhat outdated feel.
Very satisfactory hit breakfast with good variety. Have to have made to order? Not for you. Otherwise, real scrambled eggs, ok sausage, make your own waffles, and plenty of additional variety including fruit that is suitably ripe, unlike many other places. And, unlike some other places, neighborhood is not seedy, parking lot at night isn't creepy, and you don't get the feeling that a number of guests live in the hotel. Few smokers seen. Facility is fresh, upkeep excellent, staff polite and friendly.No complaints about rooom or wifi. Convenient to parks and many restaurants. It would be very hard to find an equally great place in this price range, our or even fit 30% more. Nothing negative to say. If you expect valet parking and room service, then plan to ante up for such perks.
The lady at the front desk in the mornings was great! Our air conditioner didn't work and she had it replaced within a few hours of us mentioning it to her. The free breakfast was decent, nothing too special, but it was free. They were doing some renovations when we were there so there was noise outside at 8:30 am and the pool was closed. But that won't be a problem after the renovations were finished. The pool is pretty small, so I wouldn't plan days of relaxing by the pool because it's simple and small. Our room had a weird musty smell but if you spray some Febreze it's not too bad.
the smell of the room , humid.
Excellent customer service. super clean room. quiet and relax. near Orlando attractions. only wi-fi, no free internet at lobby for guests.
I liked that there was no extra fees for parking, breakfast, etc like many hotels in the area.
The hotel is very cloes to theme parks, morning breakfast is good before a long day. The hotel is good if you plan to visit parks and need a place to stay. They offer shuttle only to Epcot and Universal. It is really very hard to find, look at the sign.
The rooms were clean. Nice place for the money. Rooms were a little small.
The room was clean and the beds were comfortable. The breakfast in the morning was good. Nothing
Nice clean rooms. Great bargen for price. Breakfast could have had more items.
The room was comfortable with good furniture, the staff was friendly. The hotel is near to Disney Theme Parks a good option for a small family.
I didn't like the breakfast, specially the oatmeal and the scrambled eggs. The coffee was good!
We had made reservations at another hotel for 5 days. After checking into that place, we found out that the room was a complete dump. We promptly checked out and got a refund. Called the Palms and was quoted one price. It was a little more than what we were spending on the other room, but after traveling nearly 7 hours and arriving at nearly 9 pm we needed a place to stay. Checked Kayak and the rate was lower than what the hotel quoted. Booked the room online and we were in our room in less than 45 minutes. The staff was friendly and helpful. The facility was very clean. Rooms were spacious and updated. Housekeeping cleaned our room daily during our stay. The breakfast was filling (seemed as if everyone in the hotel ate breakfast every morning!!). It was quite busy for it to be a smaller hotel (maybe due to it being a holiday weekend). There is also a shuttle that goes to the Disney parks. I had no complaints regarding the hotel only towards the many guest. We stayed on the first floor and all the guest had to pass our room to get to the lobby. It got pretty loud early in the mornings which made it difficult to sleep in. My recommendation to the hotel would be to put a sign in the hallway on the first floor for guest passing through to be quiet especially in the mornings. Other than that, we had no issues with the hotel and would definitely stay there again.
Close to our destinations. The lack of fresh towels and cleaning of rooms.
Very comfortable, well equipped, great landscape polite and nice staff execelent location. No internet in the rooms just in the loby. need more housekeeping during the week.
Super clean, attentive staff, nice kitchens and bathrooms, huge two story townhomes. Close to shopping and lots of places to eat. Kitchens have most everything you need to eat in all the time if you want. Orlando traffic!
Proximity to the parks was convenient, only about a 10-12 min drive depending on traffic. Very clean and comfortable. Staff was very friendly! Playground area needs a little more lighting in case kids wanted to play after the sun goes down. Entrance from highway can be a little tricky if you're first time "arrivee"; only can enter from west bound side of highway due to no turn lane on opposite side of the highway.
Spacious privacy No free breakfast
we were unhappy with cleanliness of bathroom. Cockroaches were found together with droppings under sink unit. This was reported twice but area was left uncleaned.After reporting cockroach in bathroom before going out for the day we returned to find it was still on bathroom wall.We were not happy about paying full rate and were told that the management would contact us.We are still waiting.
When we checked in Tammy at the front desk gave us an early check in and was super nice and knowledgable. Our villa was super clean and had a great feel of home vs just a hotel! Highly recommend! There wasn't sheets on or for the pull out. Had to contact and walk to the front desk to retrieve blankets.
We paid only $80 + a night. That's a great deal. I would not stay here if it were more. The staff was super friendly. The pool wasn't crowded and it wasn't loud. I liked being able to sleep upstairs in quiet while those awake downstairs didn't disturb. Wish I had baby gates for the stairs. (It would be a good option for them to supply) Everything we touched made noises. Floors, stairs, furniture... the water in showers also went to scalding hot out of nowhere a few times and the tub upstairs took 30 mins to drain.
Full kitchen. Not enough towels provided for 6 people in 3-bdrm villa. No daily housekeeping.
I enjoy having my space and privacy, especially when traveling. Having multiple floors and multiple bedrooms, ensures I can have my own space if needed. This is my second time staying in a two bedroom suite and I found there is a second shower downstairs! The kitchen is invaluable if you like to prepare your own meals. Everything is clean and well tended to. I enjoyed my second stay immensely and I will definitely be back with more friends. Everyone should know about this hidden gem and its value. The entrance can be a little tricky, especially if you are coming from I4. Also, it would be very cool if a little walking bridge with a gate could be set up over to target. It would definitely be a great convenience.
Everything inside the room is nice and clean I'f you want to sleep until late they still call the door even if the do not disturb is at the door. An old man try to open my door because they are fixing somethings at the hotel. Very scary!!!!
Room not small Have bedbug, got over 30 bite marks, dirty room, rude staff, did not want to give full refund because "did not tell them immediately" as if I should feel the bugs in the middle of my sleep
Great value hotel located 20-30 minutes from disney, seaworld and about a hour from space center. Hotel is clean with nice pool and friendly staff. Was surprised to find free laundry on premises. Convenient store is next door so could stock up on goodies. Full size fridge and small microwave in room. Lots of restaurants short drive away. Downsides are minor but here they are. Beds aren't connected to wall and with tile floor they move very easily. The blinds don't block out light very well at night. (They have very bright lights outside every room). Dishes are provided but maid never washed dirty dishes so we bought dish soap and did them ourselves so we could reuse Em.
The room was clean lobby closed at midnight and reopen at 8am. Shower was bad
The price. Pictures are pretty misleading! It's also pretty ridiculous that I had to leave my room, go to the front office and get an iron!
Everyone was very friendly and our room was cozy. This was my second year coming back to this hotel and I think my family and I will continue. Uncomforatable bed
It was clean and well kept. The photos were very misleading. There was nothing really "resort" about this place. It's basically a remodeled motel.
The rooms where clean and offered a fridge and kitchen as well as kitchen supplies. The pool looked like fun (we didn't get to use it ran out of time). They also offered a place to lay out and catch some sun. Also saw a family barbecuing. The neighborhood was not that great. The room was not cleaned after day one. We had to carry out luggage up three flights of stairs. I could not find the elevator.
Close to universal studios Beds were hard. No one cleaned our room or replenished bath towels. College kids on many levels running back and forth screaming yelling partying till 4am. No staff on site to make them stop.
The room was very comfortable and the amenities were excellent. We enjoyed the pool (alot) and the beds were comfortable. The spa tub was great and we really enjoyed our stay and will come again in the future. We were over charged for the room, I haven't checked yet to see that the difference in price has been refunded.
The breakfast, pool, happy hour, location are ecxellent!!!! I was ask to leave the room, because according to them that was my check out date. I had to go down (in the middle of my shower) to show them the prooof thet I was leaving the following day. When I got downstairs they told me that I was right but, they had an attitude!! I paid 6 months earlier!!!!
Nice centrally located hotel. Very nice pool. Good staff. Nice happy hour and free breakfast. Very happy with our stay. Nothing was unacceptable
I was impressed with the rooms, they were very nice, also the breakfast was very good. what I did not like was that I had to leave.
Pool; kitchen in suite; location; price; breakfast Our suite was roach infested, and to request a new suite. Staff never acknowledged our inconvenience or offered to help us move our stuff. Overall, didn't handle situation well.
I liked that when a problem did arrive the staff tried their best to make things okay. When we first got to the hotel we found many roaches in our room. When we told the staff they didn't seem phased by it like they already knew the problem was there. The beds were not clean, there were many different stains on the bed sheets. The breakfast wasn't good, and there wasn't much variety. I would say that if anyone would like a clean and get your money's worth hotel then do not go here because you will not enjoy yourselves here.
-Great value. -Clean, large suite that slept four comfortably. -Solid facility with plenty of amenities. -Employees were friendly and handled special requests adequately. Breakfast was just mediocre. Limited shuttle service time slots for major parks. For the money I'm shocked there even was a shuttle service or free breakfast as decent as the room was.
Not a 4 or 5 star place but worth the price. We were looking for a clean comfortable suite and we found it there!
Staff was friendly, the rooms were very clean, and the breakfast was great! Loved that they had such a wide variety of breakfast selections and a very large seating area, so even at the busiest points the dining area was spacious enough for everyone to not feel that they were on top of one another. The ONLY bad thing about our stay was that the mattresses were uncomfortable - very hard. Everything else was great though and the location was perfect for anything Disney related. Mattresses were MUCH firmer than most hotels.
My experience overall was great. It was clean it was spacious and luxurious.
The front desk staff. The breakfast. Everything! The frige in the room.
The check in staff was very welcoming and helpful. The price was a bit high!