Overview

Surtees Hotel

12-20 Dean St, Newcastle upon Tyne, NE1 1PG, United Kingdom
+44 191 261 7771

RM 171+

Overall guest ratings

7.1/10 Good
Based on 2,285 reviews

Review highlights

  • 9.0
  • 8.3
  • 4.6
  • 4.2

Nearby

    show all

    About

    Situated in Newcastle City Center, this hotel is steps from All Saints Church and Castle Keep. Grey's Monument and Quayside are also within 15 minutes.

    Less More
    Expedia

    Amenities

    • Free Wi-Fi
    • Internet
    • Meeting/Banquet facilities
    • No smoking
    • Bar/Lounge
    • Parking
    • 24 Hour Front Desk
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Room service
    • Pets not allowed
    Less More
    Reviews

    Guest reviews

    Overall rating

    7.1 Good
    Based on 2,285 reviews
    • 9.0 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
      9.5 "95% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 8.3 "Breakfast is good."
    • 7.8 "Good service."
      8.2 "82% found the staff to be very friendly."
      7.3 "Housekeeping was great, according to 73%."
      8.9 "89% found the restaurant service to be one of the best."
    • 5.1 "Average comfort."
      5.9 "Beds were acceptable for 59%."
      6.8 "Only 68% said rooms were big enough."
    • 4.6 "Rooms are not good."
      4.2 "58% complained about the bathroom."
      4.4 "56% said rooms were dirty."
      0.3 "97% thought they were poorly maintained."
      3.7 "63% had problems with the shower."
      1.5 "85% found problems with the furniture."
      3.8 "62% said the bathroom was dirty."
      3.7 "For 63%, the rooms looked old."
      3.3 "67% criticized the small bathroom."
      4.2 "Air conditioning was criticized by 58%."
      4.5 "55% were unhappy with the view."
    • 4.2 "Not very clean."
      4.4 "56% said rooms were dirty."
      2.6 "74% thought it was rather dirty."
      3.8 "62% said the bathroom was dirty."
    • 3.4 "Internet is poor."
      2.2 "78% said the wifi quality was bad."
    • 3.1 "Horrible vibe."
      3.0 "70% criticized the unstylish hotel."
      3.5 "65% didn't like the unstylish hotel."
      0.4 "For 96%, the lobby entrance was sub-standard."
    • 1.5 "Terrible amenities."
      1.4 "86% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      0.4 "For 96%, the lobby entrance was sub-standard."
      2.4 "76% thought the facilities needed updating."
      1.7 "83% didn't like the architecture."
      0.0 "100% were unhappy with the handicap accessible facilities."
    View all review categories

    Overall rating

    7.0 Good
    Based on 1,142 reviews
    • 9.0 "Terrific location."
      7.7 "Great parking, according to 77%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.6 "96% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to shopping."
    • 8.3 "Breakfast is good."
    • 7.7 "Good service."
      8.4 "84% found the staff to be very friendly."
      8.7 "87% found the restaurant service to be one of the best."
      7.1 "Housekeeping was great, according to 71%."
    • 4.8 "Not very comfortable."
      1.8 "82% thought it was too noisy."
      3.9 "61% criticized the small bathroom."
    • 4.1 "Rooms are not good."
      3.9 "61% said rooms were dirty."
      3.9 "61% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      1.4 "86% found problems with the furniture."
      3.4 "66% had problems with the shower."
      3.6 "64% said the bathroom was dirty."
      3.9 "For 61%, the rooms looked old."
      3.9 "61% criticized the small bathroom."
    • 3.5 "Not very clean."
      3.9 "61% said rooms were dirty."
      3.6 "64% said the bathroom was dirty."
      2.1 "79% thought it was rather dirty."
    • 3.2 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
    • 3.1 "Horrible vibe."
      2.8 "72% criticized the unstylish hotel."
      3.3 "67% didn't like the unstylish hotel."
      0.5 "For 95%, the lobby entrance was sub-standard."
      4.9 "Unfriendly atmosphere, according to 51%."
    View all review categories

    Overall rating

    7.1 Good
    Based on 388 reviews
    • 9.0 "Terrific location."
      7.6 "Great parking, according to 76%."
      10.0 "100% liked the proximity to shopping."
    • 8.3 "Breakfast is good."
    • 7.9 "Good service."
      8.2 "82% found the staff to be very friendly."
    • 5.2 "Average comfort."
      5.9 "Beds were acceptable for 59%."
    • 4.4 "Rooms are not good."
      3.8 "62% said rooms were dirty."
      0.5 "95% thought they were poorly maintained."
      3.8 "62% complained about the bathroom."
      1.3 "87% found problems with the furniture."
      3.5 "65% said the bathroom was dirty."
      3.2 "68% had problems with the shower."
    • 3.5 "Not very clean."
      3.8 "62% said rooms were dirty."
      2.6 "74% thought it was rather dirty."
      3.5 "65% said the bathroom was dirty."
    • 3.4 "Internet is poor."
      2.1 "79% said the wifi quality was bad."
    • 2.8 "Horrible vibe."
      0.3 "For 97%, the lobby entrance was sub-standard."
      2.9 "71% criticized the unstylish hotel."
    • 1.6 "Terrible amenities."
      1.5 "85% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      0.3 "For 97%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    7.2 Good
    Based on 754 reviews
    • 9.1 "Terrific location."
      9.6 "96% thought it was easy to get to the train station."
      7.1 "Great parking, according to 71%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.2 "Breakfast is good."
    • 7.9 "Good service."
      8.3 "83% found the staff to be very friendly."
    • 5.1 "Rooms are ok."
      6.1 "Beds were acceptable for 61%."
      5.1 "For only 51%, the tv was ok."
    • 5.0 "Average comfort."
      6.1 "Beds were acceptable for 61%."
    • 4.8 "Not very clean."
      5.0 "Only 50% said rooms were clean enough."
      2.6 "74% thought it was rather dirty."
      3.6 "64% said the bathroom was dirty."
    • 3.1 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
    • 3.0 "Horrible vibe."
      2.8 "72% criticized the unstylish hotel."
      3.4 "66% didn't like the unstylish hotel."
      0.5 "For 95%, the lobby entrance was sub-standard."
    • 1.7 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      0.5 "For 95%, the lobby entrance was sub-standard."
    View all review categories
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    More
    More

    Photos
    Map

    Map

    Close