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Nothing Poor customer service
We paid extra to get a hotel with a window, only to turn up and be out in a tiny twin room with no window. The air con in the room had the control panel hanging off the wall and it was unbearably hot. We asked to be moved to a different twin room with a window, which the staff originally told me they wouldn't do. After some complaining at the reception they eventually moved us but the room was now a double instead of a twin which they'd told us it would be at reception. This room had mould on the wall underneath the window and on the ceiling. For the price of the room I expected much better.
Excellent location and very originally nice hotel architecture. Gorgeous stairs The hotel overall full scope maintenance is very poor, looking then at Britannia as a big missed opportunity. Ideal target for "Hotel Impossible" next episode
Polite staff, room was comfortable and clean. Could do with better quality breakfast items. Hotel needs a refurbish. We wanted cocktails but barmaid we couldn't have any
The location The dated feel to the hotel, the lack of light in my room (457) The room smelt fusty, the carpets and walls were stained, the breakfast was of very poor quality. The lifts are not very practical.
Room was very nice and spacious. Breakfast also very good
The staff were good people trying to hold it together It's just old and unkept. The owners need to reinvest in the property.
The hotel is well located and the exterior and central staircase are impressive. Staff were helpful though there was a long queue at check in. Room was functional, but clean and everything worked. Wifi in room is limited to 20 minutes unless you pay for the premium wifi. Furniture and décor is a bit dated.
Worst hotel I've ever stayed at
Rooms were spotless and very well designed. Great to have a kitchen in your room as it gives you the option of doing your own food or eating out. I had to leave
very close to the china town, and the room is big, the service is really very friendly.
Very modern, staff friendly, very clean, comfy king size beds ! Check in time on website is different to check in time when you arrive, so we had to wander around manchester for a while as the room wasn't ready, however the staff rectified this with a complimentary car parking ticket !! bonus !!
Well equipped rooms , friendly staff , great location , just wished I had more time to enjoy it !!
The layout of the rooms were excellent Friendly staff, location in the city and siz of room
The room, the furniture and the Internet I would not consider the so called breakfast they offered as a breakfast, there were only serving croissants, apples and banans and there were no plates!
Location and quality of internal fixtures & fittings External appearance is awful and rooms bear little resemblence to photos on the website - very small. Whole of one window covered by a Roomzzzzzz advertising screen!
Loved the i-mac in the room and the fast, easy access to the internet with built in dvd player. I thought I had booked room-only, so was pleased to discover the continental breakfasts. The decor of the room was modern and it felt light and bright - with a fantastic shower. The staff were pleasant, friendly and helpful at all times. There is very easy access to the city centre - most attractions are within walking distance, and the complimentary city centre bus stops very close to the hotel for connections to Picadilly Station and Salford. The noise from the road, but I don't suppose there is much you can do about that. It's the price paid for staying somewhere so central.
The location was perfect, minutes walk from shops, bars etc. The room was clean and everything we needed for a weekend break, however the carpet was stained in places. A full length mirror and a few more hooks in the bathroom would be a bonus for us girlies!!!
Location tops the staff were welcoming and helpful the room was of a high boutique standard. I paid £75 for a room I would gladly have paid double that amount for. Just one niggle traffic noise but what do you expect in a city centre.