Overview

Gran Meliá Fénix
Best Shopping

Calle de Hermosilla 2, 28001 Madrid, Madrid, Spain
+34 914 316 700

RM 871+

Overall guest ratings

9.0/10 Excellent
Based on 1,195 reviews

Review highlights

  • 9.6
  • 9.4
  • 8.7
  • 5.8

Good to know

  • Friendly service
  • Wonderful sightseeing
  • Great shopping

Nearby

    show all

    About

    Exceptionally located in the famous Plaza de Colón, the Gran Meliá Fénix is a point of reference for the city hotels and travel, a member of the exclusive group of The Leading Hotels of the World and with the celebrated DRY Cosmopolitan Bar by Javier de las Muelas, the pre-eminent expression of luxury and service all combined with irresistible Spanish charisma. Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by famous streets such as Serrano, Velázquez, Goya and the Paseo de la Castellana, allows our guests to walk to the city¿s most emblematic landmarks, just 10 minutes from the famous Gran Vía and the major museums such as the Prado, the Reina Sofía and the Thyssen. After its opening in 1953, it has been the hotel of choice for visits to Madrid by such prestigious guests as David Beckham, Bill Clinton, Gary Grant and the Beatles. Since 1953 it has been the epitome of guest service and currently provides the most contemporary expression of superior quality, the "Red Glove Service", with new, recently inaugurated features and spaces such as the new Red Level Lounge for the most discerning guests. The new DRY Cosmopolitan Bar by Javier de las Muelas, the ¿Vatican¿ of cocktail creation in Madrid, adds the ultimate sophistication and essence to the hotel lobby area, becoming one of the most important bars in the world and the place to be at the Gran Meliá Fénix. Its famous suites with their terraces and hydromassages right in the heart of Madrid and the new Red Level Club with bathroom amenities by Clarins, Nespresso machines and free WiFi have made the Gran Meliá Fénix a point of reference for the whole city.

    Less show all
    Melia

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Coffee shop
    • Kitchen/Kitchenette
    • Airport shuttle
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.0 Excellent
    Based on 1,195 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      8.3 "Easily accessible by car, said 83%."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      8.6 "86% said the reception staff was great."
      9.0 "Housekeeping was great, according to 90%."
    • 8.7 "Very nice wellness & sports facilities."
    • 8.5 "Bar is amazing."
      7.8 "78% thought beverage prices were a great value."
    • 8.5 "Amenities are good."
      8.7 "87% thought the building was wonderful."
      9.0 "90% enjoyed the lobby entrance."
      9.6 "96% thought the architecture was beautiful."
      10.0 "100% loved the terrace."
    • 5.8 "Rooms are ok."
      5.0 "50% said the view was so-so."
    • 5.2 "Average value."
    • 4.5 "Not very comfortable."
      2.7 "73% said rooms were small."
      1.2 "88% criticized the small bathroom."
      0.8 "Air conditioning was criticized by 92%."
    View all review categories

    Overall rating

    9.0 Excellent
    Based on 812 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.6 "96% liked the proximity to sightseeing."
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      8.9 "89% said the reception staff was great."
    • 8.7 "Amenities are good."
      8.9 "89% thought the building was wonderful."
      9.2 "92% enjoyed the lobby entrance."
      9.5 "95% thought the architecture was beautiful."
    • 8.3 "Bar is amazing."
    • 7.6 "Good breakfast."
    • 5.2 "Average value."
    • 4.8 "Rooms are not good."
      2.5 "75% said rooms were small."
      2.3 "77% complained about the bathroom."
      1.0 "90% criticized the small bathroom."
      4.4 "56% were unhappy with the view."
      2.7 "For 73%, the rooms looked old."
    • 3.9 "Not very comfortable."
      2.5 "75% said rooms were small."
      1.0 "90% criticized the small bathroom."
    View all review categories

    Overall rating

    8.8 Excellent
    Based on 250 reviews
    • 9.5 "Terrific location."
      9.6 "96% liked the proximity to shopping."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
    • 8.4 "Food is delicious."
    • 7.3 "Good breakfast."
    • 5.7 "Rooms are ok."
      6.9 "Beds were acceptable for 69%."
    • 4.8 "Value below average."
    • 4.5 "Not very comfortable."
      2.9 "71% said rooms were small."
      1.6 "84% criticized the small bathroom."
    View all review categories

    Overall rating

    9.0 Excellent
    Based on 23 reviews
    • 9.5 "Terrific location."
    • 9.4 "World class service."
    • 6.1 "Rooms are ok."

    Overall rating

    9.0 Excellent
    Based on 107 reviews
    • 9.7 "Terrific location."
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      8.3 "83% said the reception staff was great."
    • 7.7 "Good breakfast."
    • 5.5 "Rooms are ok."
    • 4.3 "Not very comfortable."
      2.4 "76% said rooms were small."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Friendly service"
    "Wonderful sightseeing"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    More
    Photos
    Map

    Map