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The eggs were disgusting and there was not a lot of options for hot food. For the cost you would think that they could have had a waffle maker.
Excellent location, easily walkable to attractions, great view from upper floors. Couch was dirty and badly stained, bathroom exhaust fan didn't work but front desk made no attempt to fix, changed parking rates between booking and our stay with no notice.
The hotel overall is very clean and the staff are fantastic. Our room was clean and the bed was comfortable. The elevators are slow and with a full hotel we had to wait awhile for a lift. Breakfast buffet is overpriced for the quality and selection of food.
It was a freezing night in Knoxville and we were so happy to find a wonderful and warm hotel!
Smelled musty. Very dusty room. My allergies went crazy and couldn't breath in the morning.
The location is great for walking around downtown. The hotel was clean, and the associates were really friendly. Also, the fitness room has a decent amount of equipment in it which was nice. I wished that there was a sink and mirror outside of the bathroom. It would be helpful when you need to get ready and the other person staying with you can still use the restroom. Parking is expensive, especially considering that locust street garage is free on nights and weekends and that lot is right beside the Hilton lot.
Comfy beds, thoughtful room service. Only three elevators for 15+ floors? It was a nightmare waiting for one to come down and actually fit in one when it did. I took the stairs every time after that.
Cleanliness, comfort and friendly staff. Rooms very spacious and comfortable. Room temperature very inconsistent. Air wouldn't cool room down
The lobby was comfortable and inviting. The staff was kind and helpful. The pillows and beds were my favorite part.
It was in a great location, and the staff was very helpful. We stayed during the week and it was very nice to be able to get a glass of wine in the bar after everything was closed. It would have been nice to have a refrigerator standard in the room. We didn't have anywhere to keep our leftovers from dinner.
The location The room and bed were surprisingly small. Bed was about a foot off the ground. Almost like a sofa bed (without the sofa). Guessing they put us in an adjoining room to a bigger suite... which wouldn't have been as big an issue had they described it that way.
Very clean, wonderful staff, excellent location to the downtown activities. The pool was smaller than I would have expected from such a nice hotel. There was no hot tub or sauna.
The shuttle took us right down to the old city where all the venues are and picked us up, but only till 11pm. Unfortunately the festival ran later than that. In an effort to ease the hangover on the second morning of the festival, we went to the restaurant at about 11 am, and the bar was closed. We asked for a mimosa and a bloody Mary and waited about 15 minutes with no drink. We went outside after we gave up and the server chased us down, offering the drinks on the house, but we were just over it at that point. One time before i stayed here and was having sex with my girlfriend and the manager actually called the room when we were done and asked us to keep it down. Thin walls, apparently. II'm going to the Hilton next time I stay in Knoxville.
Liked the on-site dining and bar. Site is quite and family friendly. Bathrooms a little cramped in rooms. Needs better space utilization.
It was clean and well lit, the decor was very elegant. That's about it, the rest a collection of minor aggravations coupled with a major safety issue. 1) I had to pay for parking and told to park on top of the garage out in the weather while people who were paying to park for a local sporting event were allowed to park inside the garage. 2) The windows to the room were poorly sealed and even with the thermostat set at 80 the room was miserably cold. When I called the front desk to request another blanket, I was told there was an additional charge. 3) The entrances and sidewalks are poorly lit and the curbs painted a dark gray color. Upon returning from dinner, a short walk up the street and much later in the evening, I nearly broke my ankle when I thought I was stepping off of the sidewalk but was stepping half-way off of the curb, nearly falling in the process (no alcohol was involved). This needs to be addressed as a serious safety issue. 4) If a hotel is going to offer room service, dirty dishes need to be picked up promptly, not left in the hallway outside the room for hours and hours. This was the first and last time I ever stay at this facility and we travel A LOT.
Staff was friendly and room was cosy. Charged for parking
When I entered the Crowne Plaza on a Friday night the lobby smelled overwhelmingly of fish. There was a buffet on the next floor up that was the cause of the odor. I know there was lots of fish because when I asked if they had any vegetarian options I was offered many species of fish. I was shocked that the staff at a restaurant wouldn't understand what a vegetarian is. I normally travel with my husband who has life threatening food allergies. I would not have trusted this uneducated staff to properly ensure that his food was safe. I ordered instead from room service. The options were not impressive but I opted for pizza. I asked for "light cheese". It was repeated back to me correctly. I received a pizza with extra cheese and no sauce. I ended up ordering delivery food from outside the restaurant in order to get an edible meal. That was made difficult by a horrible WiFi in the room. It crashed 3 times in the course of my order. I won't be back.
We were in room 717. Brawling in the next room (715) brought management up twice. (Someone else called the management.) Dog barking down the hall. A party down the hall broke up at 2:30 in the morning with much shouting. In the room, lumpy old bed, peeling wallpaper, old mismatched furniture and lamps in the room. I have photos. We stay there every December when we visit family. This is our first bad experience. Do not accept a room on the 7th floor!
Food in restaurant was sub par
Beds very soft, pillows very nice
Nothing special about this place except the price. The location was not as close to our destination as we were told. Staff always seemed busy chatting with each other. Entrance ramp and deck area difficult. Way over priced for what you get. No place to walk dogs.
It was clean and decent value for the money. There weren't enough parking spots when we were turning down for the night, so we parked in the garage on the curb. If we pay $10/night, we'd like to be assured an actual parking spot.
Parking was confusing.
Love the lobby! It's luxurious and makes the guest feel more sophisticated. The bathrooms were also top notch. The toilet was very loud when it flushed not allowing for quick middle of the night restroom trips without disturbing your significant other. The hotel room doors need hydraulics. Other guests slammed the doors and it was VERY loud. I understand people are having a good one but it should be quiet after a certain point. Hydraulics on the doors would fix that!
I booked the room the day of at 1125PM planning to arrive at 3 AM. The first thing the staff told me was that I'd probably be charged again bc they wipe the previous day's reservations at 2AM. They kept saying if I didn't use your website and booked through them then it wouldn't be an issue but they made sure to be clear that using the third party site was not the way to do it. Thankfully I wasn't charged twice but please indicate this timing issue and the need to call if you'll be arriving late on your website so people are aware. It was a very stressful first encounter and I was unsure if they'd charge me again until the morning.
The man that was working on Friday was very enthusiastic and so nice!! The lady working to night shift at the front desk on Friday night was rude.
Location Old bathroom, rust . Outdated room. Found a bug in the room.
We were just passing through very quickly on a road trip but I have never in my life been exposed to a hotel that smelled as rank as this one. I mean, it just perneated a stench unlike anything else. Do yourself a favor and AVOID.
The cost in relation to other hotels nearby and the friendless of the staff. The king size bed wasn't comfortable at all. It had a dip in the middle making it very uncomfortable to sleep on.
The hotel staff was very friendly and the hotel itself was in great condition. Room was clean. All appliances worked. There were large dogs staying in the hotel that began barking early in the morning.
Breakfast was good but would prefer fresh fruit or yogurt option. Checkout was fast and simple. Staff was friendly. For the price, it was better than expected. Decor is dated. Wallpaper was peeling in the bathroom, moisture damage was evident in bathroom and was gross. The lock on the door wasn't secure, traveling alone I felt uncomfortable and would not stay there again.
Good location. Easy to find. Could use a little face lift. Lapshades were dirty and cracked, bathroom counter had red fingernail polish on it. Hair dryer did not work. Minor problems that should have been taken care of before we go there.
We couldn't even stay at the hotel...had to cancel our reservation and move next door because the beds were unsleepable they were so uncomfortable.
The staff was very friendly, especially on our second visit, remembering our names and other specifics. The check in and check out process was rapid. Located right off I 40 and conveniently in the middle of a bunch of very good restaurants and useful stores.
Breakfast Outlets on lamps are so loose that they are not usabke
The housekeeping staff were the most pleasant, welcoming and engaging staff. The valet staff and front desk staff need guest interaction training. The valet staff do not provide a warm welcome and need training on looking at guests when speaking rather than looking past guests. The front desk staff need to be trained on providing a warm welcome. A simple smile and "Welcome to the Hilton Garden Inn. How may I help?" Having stayed at many Hilton properties throughout the world, the Knoxvilee Hilton Garden Inn/University and Knoxville Downtown Hilton properties appear to have the worst management and many poorly trained staff.
Breakfast was a bit weird. Confusing and understaffed. The folks that were working were great, just not enough of them. Thought $12 was a bit much for what Is usually a complimentary breakfast in similar settings.
very nice and convenient place to stay.
I like the non-smoking environment all the building. And very clean room too. The room is so small compare with what it displayed on website.
The location was nice and the lobby looks nice. The room size was nice and the bathroom was just fine. Our room smelled funny. We had to spray perfume to help. The beds sunk in the middle and the furniture was in bad shape, stained and tore up.
Nice selection of foods offered. Everything was fresh and delicious. The fresh fruits were nice. The plastic cutlery is an absolute joke. It was so flimsy and awkward to hold. Almost impossible to cut a slice of bacon. Absolutely useless for trying to cut a waffle. I had two knives break cutting a waffle. Also, the foam plates are thin. I sliced right through the plate, leaking waffle syrup onto the table top. For a few dollars you could upgrade to a nice chinette style plate, and decent cutlery.
All around great stay...it was easy to locate, clean, friendly place to stay.
Did not have coffee maker in room but had coffee. Treadmill in workout room did not work. Did not bottle water @ store at check in & when asked if vending machines on floor staff at desk could not tell me. When told staff at check out about coffe pot & treadmill (and these are important to me) did not even offer an apology.
Warm interior finishes and decorating, room well stocked with useful furnishings, friendly and efficient front desk staff, reasonable price and good value. Bathroom ceiling had not been fully repaired after water leak.
Bed was comfortable Carpets were very stained as was the couch and smal seat in the room.
Location, friendly staff, comfy beds, clean hotel, awesome view on riverside everything but Internet was pleasant! Internet speed was dismal, was capped at 2down 2 up. This is pathetic for a $13 a day service. This should be improved upon. I do hotel IT and know this could be better. This should be looked into.
We traveled to 6 different floors searching for a soft drink. All vending machines were sold out!!
Bed was very comfortable. the architecture of the place was great. walking distance to the riverfront and stadium were key. a refrigerator in the room would be nice. Hotel seemed a little old so the shower head was too low. internet was pricey at 12.99/day
The hotel is beautifully decorated and has a luxury feel. The staff are warm, courteous, and attentive. The room was clean, well appointed, and had a fantastic view of the river. The room could have used a mini fridge. For the price, one expects a mini fridge.
The staff was super friendly. We were in town for a football game. The hotel had cookies with our team colors for us upon check in. Great shuttle service to and from the game.
Not much. Older hotel and it showed. The air conditioning in the room did not work. Despite arriving and the thermostat set on 62....the room never got below about 78 making sleeping incredibly uncomfortable. I called the front desk to see if there was a solution but the hotel was full and they did not have any fans. I will not stay at this hotel again.
It was quiet, clean, comfortable, and convenient. Thank you for everything!
Good location. Clean hotel. Good breakfast. Great rooms. Great staff. Will continue to use this hotel on every trip to Knoxville. Minor issue! To get to the laundry room, you have to walk outside. Costs for washer and dryer are not clearly posted.
Needed better breakfast wasn't a big enough selection
Right off I-75 Where to begin? It took a half hour to check-in, even though there were only 2 people in front of me. After the long wait I was greeted with "someone already checked-in under your name". I produced my drivers license and the receptionist joked "just kidding". All this in between talking to her boyfriend who was hanging out in the lobby and continued to do so for the entire evening. After going to the room we were greeted with holes in the walls and holes in the walls that had been haphazardly patched. Upon taking a shower I learned there was no screen in the drain. Just an open hole. The shower had ZERO water pressure. You had to put your head against the wall to get your hair wet because it was dribbling straight said down. The next morning for breakfast there was no chance at getting anything to eat. Apparently there was a large team of some sort that had the entire breakfast area occupied plus had over a dozen waiting to get in. The entire stay was a nightmare. Never again will I stay at a Best Western.
Very clean, rooms are well designed (I.e. furniture, decor, etc.), day staff very professional and friendly, only 10 minutes from downtown Knoxville (Market Square, Old City, etc.), quiet during our visit. Pool was sufficient so long as there were only a few people in it. Hot tub in pool area was nice. Pool is much smaller than the pictures really present it.
The young man who checked us in the evening we arrived was quite informative, kind and helpful. I was very pleased with his pleasant and professional manner. Our room was very clean, decorated nicely and well-appointed. i would definitely stay here again. Being gluten-intolerant, there wasn't much I was able to eat for breakfast.
I liked the room size I didn't like the hard bed. The bathroom was small. Tub would not drain. The desk attendant was hard to find.
Room was very clean. Beds were very comfortable. Bathroom was clean. Short and sweet. I was over charged for the room by $30. I will not be booking through Kayak anymore.
I had booked a king bed smoking room and when i got in the room it was a 2 double bed room. The bathroom door had stains all over it and the bathtub had hairs in it. The tv channels were all fuzzy except for 2 were clear.
Inexpensive, good breakfast. Clean, friendly, central.
Employees were nice. When I went in room it had a horrible musty smell. Went into the bathroom and looked like the toilet was dirty. Closer examination I saw it was the toilet seat had marks on it. We had a baby with us and after crawling on the floor, her feet and legs were black. I was working at the table and when I was done my arms were black also. My friend had a black mark on her face.
It was very quite and very close to the highway, gas stations, and food. Also, it had a modern tv. The only thing was the tv remote did not work, even with new batteries
Very poor breakfast!
Room was neat and comfortable -- our stay, although short, was very pleasant and your staff was very courteous.
Great location Hotel was a bit run down. Beds were ok although we were told we would have two queen size beds but they were doubles. Sheets where clean but very thin and worn. I won't be staying here again. You get what you pay for!
Room cleanliness and decor! No
Very clean throughout. The staff was friendly and helpful in recommending restaurants and shopping areas.
so modern and fresh loved everything about it. nothing
Everyone was friendly and the hotel was very clean. The location was excellent!
close to swim meet at UT Knoxville great price clean (and new) quiet breakfast to go (even though breakfast not available until 7:30, the swim meet kids had to be in water by 6:45 - was able to get a 'to go' breakfast bag - excellent customer service. no
I have been staying at 3-star to 4-sar hotel all over the country for the past 3 years and this might have been the best hotel that I have ever stayed at--my room was so clean and well organized enough so that I thought myself to be its first occupant! There was nothing to dislike!!!
The staff was good They don't have no security. My truck got stolen out of the parking lot. And they not going to do nothing about it.
Design and the newness.
The staff was very friendly and the hotel was very clean!
the lobby actually looked inviting ... as did the big old bath tub.. Im not sure if it was the laundry detergent or some kind of over the top air freshener.. but the room was overwhelmingly scented.. like lt was hard to fall asleep. The bedding also left something to be desired.. crappy synthetic over stuffed pillows
The design, size, efficiency That the hotel did not provide free breakfast (or so the people at the bistro told me).
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Cost Very old. Cheap not 2.5 stars. Looks like holiday inn from 60's
Location there was no hot water - spoke to the clerk - she said to let the water run about 5 minutes - only got Lukewarm. -:( Two nights of cold showers... Also please tell them 'you can't have biscuits without GRAVY'! -:)
Our son paid for it. Mirror was dirty and floor didn't look swept.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
location We were put in a smoking room on a pet friendly floor with a barking dog.
Price and cleanliness Just that they were nonnegotiable on changing a queen room to a double bed.
This hotel was gross and the staff wasn't friendly I got stuck in a smoking room. I had a headache all night. There was cigarette burns in the carpet and the bedding.
Good location Stains on mattress and bedspread...smelled like old febreze
The room was very large. There was a lot of room to stretch out and unwind, which was much appreciated. While it was a lot closer to the highway than I expected, I did not have any problem with outside traffic noise bleeding into the room.
Kitchenette Don't know if cleaned properly, appearance
It was clean, fresh, beautiful and the breakfast was excellent!
The pullout couch that my son slept in was extremely uncomfortable - not acceptable for an otherwise pleasant experience.
The size and comfort of the room.
Location, easy to find. Friendly staff at check in, beds were comfortable and clean hotel. Breakfast was good, typical but good. The lady at the desk was very helpful in assisting us finding a place to have dinner that night. Nice to have a smiling face at check in!
Staff was very kind Parking lot doesn't have a lot of spaces near the front
Very clean, friendly staff, nice bot breakfast The beds were uncomfortable for those with bad backs. Firm mattresses with no padding/pillow top made for sleepless night
Staff friendliness, clean
Location was good. The area isn't the greatest but several restaurants available. Staff was wonderful & nice. Specially the lady in the evenings. The room.was okay giving the low price but could have used some upkeep and cleaner. The light cover in room was busted. There was someone else's toothpaste on the door & shower curtain and it was there through all days of our stay. Housekeeping did visit everyday but nobody noticed it. All towels were stained.
The price was good and it was convenient to all things Knoxville. It needs a makeover in a bad way.
I couldn't get a shuttle ride to the airport.
Close to shops I needed Needs a up date bad.
Nothing. Disgusting, smelly, noisy. All night long we listened to the TV in one of the neighboring rooms. The walls were so thin it was like they were watching it and hanging out in our room. In addition to that there was another room partying till after 2.Hotel personnel did nothing to calm things down. The hotel smelled heavily of smoke and at times it seeped into our rooms. Worse night I have ever had in a hotel .
Staff excellent Cleanliness
Nothing the staff were rude as hell!!! We got told we had to leave at 10:45 the manager came banging on our door telling us it was past 11 and we needed to leave Read above worst place spend $10 more and go somewhere else
Wifi worked fine. Heater, TV, lamps ok. Shower was fine. Dirty bathroom walls, bathroom electrical outlet non-functioning. No coffee pot or microwave as promised. Hairs on the "clean" towels.Mini frig was moldy. Large melted spot on the carpet in the shape of an iron. Many times as I was coming or going there were people hanging out at front door with trash bags of stuff next to them-appeared to be transients. Will not stay at a Super 8 again.,Dirty bathroom walls, bathroom electrical outlet non-functioning. No coffee pot or microwave as promised. Hairs on the "clean" towels.Mini frig was moldy. Large melted spot on the carpet in the shape of an iron. Many times as I was coming or going there were people hanging out at front door with trash bags of stuff next to them-appeared to be transients.