Would you like to save as your currency permanently or for this visit only?
Beach location was great. Room floor was hard, so it was not good for 8 months baby.
The pool would have been wonderful given the location and views of the ocean, but it was so dirty and unkempt.... We visited the pool nearly every afternoon for the entire week and not once was the pool cleared of leaves, grass, garbage. There was a spot on the pavement that a drink must have spilled or something and it was there for the entire 6 days. I was quite disappointed considering the resort fee is apparently supposed to cover towels/chairs by the pool. Also, it seemed staff was never around to help set up chairs, grab towels and the like, finally we just went and got our own. Very disappointed because this place has so much potential!
The luxury and good service from the staff at all times. Got help with restaurants, and we also liked the proximity of bar, restaurant and beach to the hotel. That TV cost. They might have included some more things in the servicefee of USD25.
The bed was very comfortable...but, it would be good to have had a bath in our bedroom...and we were moved 3 times before we departed and this was in a 4 night stay period...
Beach and pools are great. Staff on the beach that set us up in our cabana was great, the only positive staff experience we had. Front desk couldn't find our third party reservation so gave us an ultimatum of leave and try to get our money back or stay in a handicap room at current rate. Also told us never to book through a third party...then why do you participate in those sites?! 5 minutes after we were in our room they called and said, oops we found it you're good. Meanwhile charged us $200 to open credit card even though we had prepaid through 3rd party the charged our card another $330 the next day which they could not explain. In fact when i called down to front desk to ask for an explanation they said they were really busy with guests, but would try to assist. I laughed. They then just said it would be refunded at check out with no explanation. Room had dead fruit flies everywhere, it's Florida, I get it. We live here, but I asked the front desk to have someone come clean them up and no action was taken. We made the best of it, always do, but they will not get repeat business from us.
Beautifull hotel with very friendly and helpfull staff. Late checkout (1500) to do the spectacular jet-ski tour around the island they provide was not a problem at all
everything incredible hotel wonderful grounds breathtaking hotel INCREDIBLE TOP NOTCH STAFF I could go on and on This is now a must for me in Key West Absolutely nothing
Location of the hotel was great. Access to beach and proximity to the downtown was a great asset. Daniel at check in was very helpful.
Location is beautiful Beach is full of rocks and algae. The public beach next door is much better. First room was filthy and had a broken toilet. Second room was in desperate need of updates
Wonderful staff and great location
Good location. They gave us an upgrade to a ocean view with balcony. Room is nice. We didn't like the food at the hotel and it was very overpriced.
The hotel is beautiful and the private beach is definately a plus. The pier that you can swim off of as well as the hammocks, games to play and outside dining were fabulous. The drinks were pretty pricey and we were hoping that there would have been more options with the menu between breakfast, lunch and dinner.
Great location as close enough to everything but enough distance to get out of traffic/congested areas. Room was comfortable and large enough for a family of 4. Grateful for the mini fridge and microwave. Went to grocery store so we could at least have some food in our room. Would stay again. Pool water was very warm and located with with hardly any shade. Could have misters out there to help with the extreme heat.
I felt comfortable and will come back again. Internet was very slow, and because of that I could not finish my work on timely maner. Slow internet.
Reserved 2 rooms but when checking in the hotel showed only 1 room was reserved. Hotel staff had to scramble to accommodate us.
Clean hotel, friendly staff. Location was a not so good but the free shutlle service helped. Pool was not in use and this was not informed with the reservation.
Cleanliness and freindliness of the staff. The view from our room was overlooking the back parking lot and in the mornings it was noisy.
Employees were very professional. Air conditioning inside rooms are very noisy. Asked the front desk about that with response all rooms are like that. Needs some attention to fix that problem.
Pool area, rooms, clean.
The beds are super comfy. The food from room service was great.
Floor level. Could not use.
Room service was quick but expensive was not impressed by this place. For the money it costs you expect a certain standard of customer care. When we arrived we had to wait in a queue to be checked in. Then the receptionist decided to answer the phone and chat to his colleagues before acknowledging our presence. They allow pets, which is great when people take their dogs and leave in the hotel room all night and the dog barks constantly under the small hours of the morning! Would not stay here again.
Friendly service,clean room,nice pool.Shuttle to airport I didn't have a balcony
The rooms were very well appointed and comfortable. The pool and beach area were extremely clean and well kept. The are plenty of water activities and beach games. The staff were friendly and helpful. The main part of Key West is only a 5 min walk for good food, shopping and nightlife. The bar shuts at 10pm every night even at the weekends! Not good if you just want to relax and enjoy a couple of drinks. Parking is at an extra cost of $15 a night which is not included in the $25 resort fee. There was no mention of this when booking.
View Dishonest staff with poor attitude. Bathroom in lobby was filthy. Poorly managed and needs updatng
Great location and friendly staff
The location was great, staff very attentive and the decor was very contemporary and upscale. Better view from room.
It was clean and staff was friendly. The design of the hotel leading to the rooms was a maze for which I did not care for as it was confusing to find your room, elevators and parking garage. Also I did not realize that they charged for parking per day.
Dirty rooms and no ocean view with unfriendly staff!!!
The localization. The construction of the hotel almost inside the sea. The bridge over the sea. The garden and the lights at night... The vallet isn´t necessary at all. The Serbian recepcionist take an enternity with us and our bags all around the hotel from the lobby till the room.
Nice location right by the beach and nice room with really comfortable king size bed. Noisy air condition in the room
The people where very nice, service was fast and accurate. The Cuban Sandwiches where very good. Great roast pork! I complimented the chef. The extra charge for parking. It seems petty to charge $20 per night that your 1 car is parked in the parking garage. the cost for the weekend was plenty. The breakfast was good but a little pricey.
Ive stayed here before and had an excellent experience, which was what prompted me to return. Unfortunately, this time did not meet my expectations of a Waldorf property. Upon arrival there was not a single employee outside the hotel. I unloaded all luggage myself. There's NO ramp at this hotel, so i had to lug every suit case up the stairs. Sweating in a suit and arms full of bags and suit case handles, a customer sitting in the lobby ran out to hold the door for me, and even said, "wow, you'd expect more from the Waldorf" to which i said, "you read my mind." The front desk attendant was polite and informed me that valet was at a staff meeting and she did help me with my bags to my room. Also, I ordered room service one night. Like the card said, i called the number to have them retrieve my tray, which i left outside of the door. 12 hours later when i was leaving in the morning, the tray was still there. I didn't have a horrible experience by any means. But given that this is a waldorf property, i expected excellence, and i did not experience that.
Location is wonderful. Step out of your room and directly to the beach. No Menu inside the room.
We had a nice and spacious room with a balcony overlooking the sea. What we did not like is the fact that the hotel is made of several intricated buildings. Our kids's room was far from our room and from the lobby.
Room very nice, loved the beach. Always enjoy the jazz in the evening, location excellent.
The hotel has its own beach. Lanai view was parking lot with plants taller than patio.
I liked the view from our room, and the restaurant attached to the hotel had great food. the town itself was excellent and beutiful. very over priced tho. the price was very high for what you get. The staff were only alright. the front desk staff were great, but the servers in the restaurant were very unpleasant and dident seem to care. although the food was great, the servers were not.
Absolute perfect location to experience all of Key West! Big bonus having the option to enjoy the beach/ocean and the pool. Will stay here again.
The spa was terrific (we went back for seconds) and the live music at the pool-side restaurant was lovely. This hotel was a bit pricey, considering the level of service.
We loved the place, It was well kept and clean, had nice pools and outside bar. The staff is great and all you have to do is ask and it gets taken care of.
Beautiful resort with amazing gardens surrounding four pools. Reasonable price. Staff was very friendly. Wish I could have stayed longer!
PK staffers were very diligent in their quest to make the hotel first class. Thank you for your efforts! Our room phone never did work. Internet service was frequently interrupted. BR sink faucets functioned poorly. The White Sox did not win too many games.
The location was nice.... Too pricey for what you get. Don't expect to relax! More of a party hotel. Thought I was back in college but then I couldn't afford it.
Loved the resort and public areas. The bartender was the nicest lady I have ever seen. She made our trip. When we arrived at 6pm I was told my room was not ready as I had made my reservation an hour before....so I guess rooms don't get clean unless there are reservations made which made no sense.
Beautiful, large, quiet rooms; free parking Beach front but can't swim in the water.
Very nice and beautiful
Townhome style hotel rooms with porches and balconies. 4 pools. Shuttles to the beach. Next to Walgreens. Late check in time.
great value for money. food was a bit pricey and left a bit to be desired.
Expensive for what you get. No extra incentives are included in what you pay for the rooms it all costs extra. Rather go to the marriott just down the road again.
The size of the rooms Continental breakfast
The staff was very accomodating. We requested a change of rooms to have a ocean view and were provided the same . No room service
Very quiet, which is what we prefered. Breakfast was nice & a good variety. Room was comfortable and screened in deck was nice. Stayed in Room 220 which is a mini- king suite. There is a separate sitting area but not much in the way of accommodating a third person. The room decor was modern, but the tub was definately old cast iron (but really not an issue). Limited drawer space if you dont like to live out of a suitcase. Beach front, but not beach accessible. Smathers Beach is a decent mile walk. The staff was very accommodating & nice! Pool needed to be vacuumed. Not an elevator to the second floor.
Great location, good easy parking, amazing pool w/ great views, good breakfast, friendly staff. air conditioning was too strong and next to the bed so I got a cold. Beds were small.
Adequate facility; however, the staff was very indifferent after I slipped and fell on the very slick pool area. Got a quiet "sorry about that" and "we'll have a maintenance guy wipe up the water". I was walking at a normal gate and luckily, even though both feet went out from under me and my 8 eight old gave me an "8.5" for my air time, I just got a large hip bruise, but an older patron could easily have had a broken bone. Wasn't trying to get a free stay or anything but some minor concern would have been nice.
Clean and quiet. Airport next door but no flights over night.
very comfortable room, lovely pool. Fantastic view. Breakfast facilities, presumably temporary.
The wonderfull surroundings and colourful houses and inspirational old houses and museums
The coffee provided at the continental breakfast was some of the hottest but also the best coffee I think I have ever had in that setting. The pool area was very nice, the bed was comfortable, and the view from our room was beautiful. The pool bar and food service shut down very early. I would have enjoyed the setting a bit better if they were available later in the evening. Especially during the summer when days are longer and evenings are warmer.
The Breakfast, The Location.
Dirty chairs in the room, balcony door not weather tight, Breakfast room much too small
The staff was extremely friendly. Pool closed too early,
The staff was well trained and very proffesional and the Hotel was very clean and comfortable
Location, cleaness, service, etc. Most of the things are great. No microwave in the room. Not so much barrier-free.
Great hotel in the famous longisland style inclujding the superb Westin beds. Moreoever the pool is pure premium. Not cheap but fair. Parking is relatively expensice (20 dollar). However you can use the parking garage until 6 pm the next day. In any other street around you need to pay anyway.
Excellent location and very friendly staff. Exceeded our expectations No
Comfortable bed, great shower, good coffee, great location. A little pricey.
The staff was helpful and the rooms were nice enough, except for the air conditioner which made way too much noise. The air conditioner is one of those, below-the-window self-contained units. It emitted entirely too much noise. My wife is a light sleeper and could only sleep when the air conditioner cycled off. When the compressor kicked on every several minutes, it woke her up again. While it did not disturb my sleep (I sleep like a rock) it did hers. And, because we were in one other room, we know that the noisy unit was not unique to our room. They sent a maintenance person to our room to "fix" the noise, but of course could do nothing for us. Because of this, we will not return to this hotel again.
The hotel is very well located.. Near all attractions
Perfect location. ..Pool was sunny, which is rare in KW. Service is tops.
Great location to be able to access the key parts to visit.
The room we received was 450 sqft instead of 750 for a one bedroom suit. Room condition was horrible, out dated, filthy and carpet had multiple stains. Nothing as shown on they website.... Very disappointed with hotel!
Great location to the water, shops and Duval st.at a very fair price. Try the salmon Benedict at the waterfront restaurant for breakfast.
love the bedding no bathtub, lock did not work on patio door, difficult to haul suitcases yourself due to distance between lobby and buildings
4 pm check in, tile in bathroom was very slippery resulting in a fall, no counter space in the bathroom.
The room was very nice and luxurious. The hotel overall was clean and the staff was very friendly. Parking was convenient. Everything was and extra charge ie parking and breakfast. The "beach front" wasn't an ocean access which was very misleading. It was located far from most of the activities in Key West.
comfy bed no windows really ugly far from town too expensive far better options
The staff were very accommodating and helpful Due to an event in Key West we payed 400$/night which was very expensive! The hotel would have been a great value for 150-200$/night
Shuttle service was very convenient and helpful. Ron was an excellent driver who cares about his passengers. Check in and check out was easy as pie. Our room was spotless, as if Danny Tanner lived there himself. Parking fees are a bummer. I was sad when I heard the news. Our view from our room was a construction site...so we had to use our imaginations to see what was not there. A security guard made us uncomfortable by staring at my wife's beautiful legs. There needs to be more lizards and iguanas on the property.
Fine location; dependabe aieport and downtown shuttle; excellent room amenities such as mattress, linens, towels, Parking was in a ground level garage; our room was on the 4th floor.
Room Clensines Service Happy hour Pool Hot tub $20 parking per night
Less than 3 min from key west airport! The hotel provides free shuttle to and from airport. We arrived airport and I called them and they were there in less than 10 minutes! The shuttle to take us back ran every half hour w/o a reservation. The pool is saltwater, clean, and nicely laid out to have a great cross breeze to beach if you don't want to get in the water your comfortable in lounge chair. We stayed in a standard king room, which was fine size for us (without cooking amenities). What wasn't great was that it was on 1st floor which is adjacent to N. Roosevelt Blvd, so the traffic can be loud and wake you up.
Liked the room Did not like the staff. Not friendly at all. Very rude.
The hotel was awesome i felt like if i was at home. I didnt like it i love it. I literally loved everything about the hotel. I would recommend it to everyone. I would stay here everytime i come to key west.
Convenient parking. Easy check in. Dinner in the restaurant was very good. I did not venture about as was a quick one night business visit, but the grounds are pleasant, secure. Very comfortable bed. A bit expensive for a single with parking lot view and strange, shared entry foyer. I guess it is meant as a sort of adjoining room for a larger group. Every time the neighbor came and went it was two slammed doors. The doors are real loud when they close. I felt self conscious and tried to close them more quietly when I cam and went.
Very nice grounds right on the water. Pool, Jacuzzi and beach area were great. Shuttle provided to Duval which is a great value. Taxis would have been $40+. Nice restaurant and great staff
Best location for Key West. Every thing is close by, Not cheap but worth it.Would stay there again Restaurant was closed on the last day of our stay. No idea why.
Pool is awesome. Nice rooms. Location is also great. A little difficult to navigate hotel.
the location is perfect, right in the heart of everything. The decorating is whimsical masking the garage. the pool area is comfortable and friendly.We were able to rent great bicycles right there.
Attentive and responsive staff. The 4:00 am rooster, friendly bird but took his wake up service very seriously. Being located at Mallory , the 5:30 am dumpster collection finished any further attempts to remain in the comfortable bed. Great facility, noisy location.
My visit was due to a wedding I attended at the resort. Location was beautiful. Overall the staff were helpful, kind and considerate. The room housekeeper did not understand English and I was unable to get items requested of her.
Wonderful view from the room of sunset island and sunsets, awesome pool with great drinks and bartenders that'll bring them to you in the pool, great staff, very helpful and knowledgeable, loved every minute of staying here!!! Leaving
The location was great, staff at front desk were friendly, the pool area and the rooms were all good and comfortable, bathrooms were nice. Overall very good experience The cupboards in the rooms under tv (518 and 520) were very tatty - chipped etc not good for the image and price we were paying
The location was great - right near the pier and overlooking the ocean. Our room was large (we were in a 1 bedroom suite), but everything was dated in the room. Plus, I found some leftover trash from what I imagine was the previous occupant in the bedroom so seems like housekeeping was not very thorough. Staff at the front desk was ok, but not incredibly helpful, just average.
Customer service and staff was excellent. The view of the Golf of Mexico was paradise.
The location, decor, and service were excellent, and the amenities were most pleasant.
The location of the resort is better then most, the one LCD/Plasma TV in the room was nice, and the bedding was comfortable. They failed to notify us that the hotel would be under going various construction activities during our stay (water pipe repairs/changes, elevator nearest room didn't function, etc... or that we would be forced to endure daily the excruciating noise of rigs pounding in 100'+ metal beams immediately adjacent to the pool as part of pier repairs. The concierge's changed daily and apparently make a considerable amount of money from referral fees/commissions paid directly to them by vendors providing any and every type of service (boat outings, dinner reservations, car rentals, etc...) to the tourists. This resulted in Concierge B on Monday providing us completely different recommendations then Concierge A had on Saturday. This was so extreme it would have been comical had it not left me with absolutely no faith that any of them were actually interested in meeting my/our needs which is really the heart of what I did not like about this hotel and did not feel was properly represented in the comments shown on Bookings website. This was merely one stop in a lengthy vacation my wife and I took for our 15 year anniversary, but it was supposed to be the highlight as we were there for 10 days and willing to pay for the best of the best throughout. In all reality it was clear that if we had just drove up for the weekend we would have received a better rate and room.
Room was spacious and clean. Our room had no view; we were practically on a parking lot with cars parked a few feet away. We had asked for a quiet room with a view and we were supposed to get a "view of the Old Town". "Island view" means looking out on a car park! The room had a connecting door to another room and we could hear all from next door (and they from us). Front desk staff quite rude: if you book with Booking.com, you'll automatically get the worst rooms, this is what you get if you go for their low rates..., we were told. There is no beach, just a small pool. However, we were able to leave after 2 nights.
Every time we come back to Sun Set Key it gets better! This is our favorite family Vacation.
My husband and I spent our 39th anniversary at Sunset Key Cottages and were delighted by the peaceful setting and easy access to old town Key West. The cottages are spacious and beautifully appointed, the beds are indeed ''heavenly,'' and the garden views are as pretty as the ocean views. Bring your beach shoes because the beach is pristine and private but the shells can be sharp. Dinner served on the beach under a full moon was the crowning touch and we will definitely be back.
My wife and I travel often and like to stay in nice places. Sunset Key is the best by FAR! Get there before you die. You will never forget it. We find ourselves comparing every other vacation to our time spent at Sunset Key.....nothing compares.
If you can afford to splurge on your accomodations, this is the place. A skip across the water with all the access to Key West but a nice break away from it too.
I am writing this review almost a year after out vacation at Sunset Key. Yet, I feel a wave of calm wash over me as I reflect on our stay. It is a lovely place. Lush landscaping, white sand beaches, an occasional hammock overlooking the water, quiet. It's a short ferry ride away from the hustle and bustle of Key West. Yet, it's a world away. We visited Key West daily during our stay, but always looked forward to returning to our retreat. The restaurant is fabulous. Excellent food, excellent service, with outside tables at the edge of the white beach. We enjoyed it so much that we ate lunch and dinner there almost every day. The cottages are every bit as lovely as the photographs on the website. The porch was a delightful place to spend each morning reading over the complimentary paper that had just been delivered along with a basket of freshly-prepared pastries. I cannot wait to go back.....
I would definitely stay here again. The island is serene, beautiful, and only a 5 minute ferry ride from Key West. The new Latitudes restaurant is wonderful - excellent cuisine, attentive service, and right on the beach (some tables are even set in the sand!).
First time writing a review. Very disappointed in our stay (we are still here). Couple points - Positives 1) fantastic setting and the Cotteges are solid - great for families 2) Latitudes restaurant is very good Negatives 1) Check in is a difficult - The cotteges are a sub set of the Weston Sunset Key resort. The cotteges are supposed to be high end - We checked in and had to wait 15 to 20 minutes for someone to show up at the desk. After waiting - for awhile - three people showed up all at once from the back 2) Concierge - booking things to do in advance was nearly impossible - we called three times in advance. Once - we were put on hold and I gave up. Second time it just rang. And third time - she said she'd call back and never did. Finially - we called a fourth time and got ahold of someone who was helpful. That said - Jenny (from Wisconsin) is fantastic. She has been great since we've been here 3) Beach - bring your shoes. Its exceptionally rocky. Fine when you are wearing surfing ...
We had an amazing stay at this facility. The cottages are extremely comfortable and romantic. The views were only surpassed by the company I was with.
location and surroundings - beach no, they did end up putting us in a larger cottage - 2 bedrooms instead of the quaint 1 bedroom we were expecting.