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everything - especially the staff
We did enjoy the location in particular and appreciated the underground parking in central location. The use the car lift for personal purposes with children was not particularly exciting, but the kids liked it.
Second stay at this hotel. Standards remain consistent. Excellent staff and breakfast. Room clean and functional. Well-located. Good spa facilities, especially the pool. Will definitely return. Not applicable.
The hotel staff is always very polite,the facilities are clean and tidy.
Location, location, location. Friendly staff, nice rooms, good value. Can't wait to return.
The location was great and the views from the room were fantastic. The facilities at the hotel were the best we had encountered with saunas and pool etc.
Location Lack of evening restaurant, but plenty of places nearby
breakfast: good variety and quality we left this hotel after 2 nights, because of the uncomfortable room: we could not turn down the heating and had to turn on the airconditionning in order to cool our room (in the winter!!) As it was situated to the busy street side, we could not sleep with the open window. Their homepage is very stylish and modern, but the hotel itself is kind of oldfashioned inside. Very tiny garage: complicate access for bigger cars. Kind of hectic hotel (bus groups)- no restaurant facilities if you want to eat à la carte.
Staff were very polite and ever so helpful. They went out of their way to provide some office equipment etc that I had left at home. There help ensured I had a susscessful visit. Also their Masseur was experienced and assisted with a shoulder problem more thoughoughly than the local medical personal where I live. The breakfast layout could have been a little more ergonomic. I often saw people spinning around to look for the basics.
Convenient old - town edge location; very helpful staff and good service; well appointed room.
Breakfast was excellent. There was some noise from the street in the morning, but there was also a nice view from our window.
Beautiful hotel and kind staff There is no slipper in the room, the elevator is too small
nice, clean hotel, good breakfast, helpfull staff, very quick check-in, very convenient location to the city centre, room standard not for 4 star (i.e. no air conditioning)
Nothing No a/c
Kindliness, Italian speaking
The coffee was very good and tasty in the restaurant. There was not enough place in the toillet.
Position in city centre, small, quiet, ok buffet redesign needed
Hotel staffs were very friendly. Ventiration fan in bathroom didn't work.
Excellent staff, breakfast and location. Free internet with a strong signal was also a nice bonus.
centrally located, friendly personnel. The bathroom was not clean.... dirty under toilet seat.
A nice hotel at walking distance from the old town,nice quite environment with a rich breakfast buffet
It was very warm, friendly and comfortable.
Good location, very good breakfast, spacy restaurant, airconditioning worked pretty well. A bit expensive
The pool in the top with the view to the Alps was great. Breakfast was also very good. The room was not according to the hotel. I expected better accommodation / furniture in the room for the price I paid.
This hotel is a class act with nice rooms, nice buffet breakfast,and a great locations near the historical center of town. You always pay more than you want for this type of arrangement.
staff, location, pool, training-room....everything a bit hot in corridors, bar, restaurant - no aricondition?
The staff were particularly helpful assisting with onward travel information following delays after the volcanic ash disruption. The breakfast selection is very good and the swimming/spa facilities are superb. The hotel is well positioned for the old quarter and the railway station.
This hotel is located within easy walking distance of the older part of town. When I went, the Christmas markets were in full swing so the location was perfect. Service was wonderful too.
Nice room, friendly staff I would have liked a room for the same price but with a better view
We had a balcony which overlooked the mountain which was a wonderful sight even in summer
the location was very good. The parking facility was good. The fitness room equipment was very poor. The 2 cycles were dangerous and broken. The weight machine was OK.
Great location. Easy access to all sites. Bed very comfortable. Breakfast was extensive, and served in their restaurant which is a happening spot early in the morning which made it fun. Lobby staff didnt seem overly friendly. Just kinda there going through the motions.
The personal were very friedly and helpful. The room clean a bit of tlc would do the hotel good the lager is good for shopping etc. and the price good. Nothing
The hotel was in a very good location. The front desk attendant was marvelous and the rooms had a great deal of storage room. In general, being from the US, we typically sleep on softer beds. Although I don't specifically recall the hardness of your beds, all that we stayed at were harder than we are accustomed to in the US.
Family room provided was very spacious and comfortable. limited car parking, so had to use public parking.
As the name says this hotel is realy in the Center of Innsbruck. The breakfast and bar room still have the charme and stile of the famous austrian "Kaffeehaus" Although the rooms are comfortable, they are very small.
Lovely hotel in great location.....
Friendly staff and good privacy. No complaints.
Very good breakfast,the Cafè was very nice, good to have dinner,too.Central position.Parking facilities.The room was very clean and with good fornitures. We are very happy to chose this hotel and I think we will visit it again!! The room was very hot and it is not possible to change the temperature!
It was definetly a superior-class hotel, placed in a good position in respect to the historical downtown, and the room was very big.
We like the atmosphere and the courtesy of the hotel staff. The fact that the hotel is very close to the center of the town makes it perfect for visiting Innsbruck and in particular for enjoying the shooping. The smell coming from the smoking area of the bar and from the kitchen that was very strong on our floor and in the room.
The room was spacious with great amenities. It was clean and comfortable. We had a beautiful view of the river and city and it was in a great location.Good breakfast. When we entered the hotel we were overwhelmed with the smell of cigarette smoke from the adjoining bar. There was no one at the desk to great us and when the girl showed up she wasn't very nice.We were worried we made a mistake with this hotel but once we got in our room everything was great. The rest of the staff was very friendly and our stay was very satisfactory.
location, comfort of room no tea/ coffee facilities in room
The location to the town was great. 5 minutes walk to the centre of town. The breakfasts were pretty good also. No views from the room, and the room was very small.
Central to Innsbruck, Reception very polite and always ready to help, local knowledge very good. Very comfortable room, super bathroom Nothing to report
very friendly and helpful staffs
Great location Parking facilities are away from the hotel with no direct link. Noise from road traffic
The comfort and high standard The design of the room
The new bathroom with towel warmer and the bathtub was great! Parking was not great, would like parking closer to hotel.
The location was good. So was the breakfast. The heating system in the room was broken and the staff seemed unconcerned. "We will get to it tomorrow."
The location is perfect, except of the parking problem. Nice renovation, romantic and comfortable Too expensive and no internet connection, no slippers etc, no boiler (for tee or coffee), which are common and standard for this kind of 4star expensive hotel.Parking problem.
Friendly young staff
I cannot say enough good things about this hotel! It is ideally located in the heart of Innsbruck! You are surrounded by restaurants and shops galore! The staff was exceptional. The room was exceptional. Really, I can't wait to come back!
It is a very charming and historic inn. We appreciated the sense of history that was reflected in the hotel brochure, the walls, restaurants, and even in the plaque outside the hotel. Wonderful central location in the old town, a stone's throw away from the Inn River, and expansive views of the mountains.
Perfect location to see the old city, make shopping, relax..to enjoy the weekend! Our room had a good size and had even a whirlpool..very clean and comfortable!
The hotel staff was very friendly and knowledgable regarding the area with respect to what to see, best way to get there, best time of day to go, etc. Hotel was clean and restaurant food was tasty. When we arrived we couldn't figure out how to get to the hotel because that street is not open for car traffic from 10:30am to 6pm. We should have called ahead to find out about parking. We parked in a nearby garage and walked to the hotel. We found out later that hotel guests are allowed to drive up to the hotel to unload the car then must go park in a parking garage about 2 blocks away for the duration of your stay.
Very nice hotel, perfect situation in the old town. Friendly staff, good food in the restaurant and a nice clean room.
In beautiful old city of Innsbruck. Excellent hotel in nice environment. Worth paying for "superior room" as very spacious. Even romantic!
the hotel staff, the hotel's location, the hotel's restaurant
we loved the location- perfect for exploring the village. We also enjoyed the warm ambience of the room and dining areas.Please write at least 15 words We could have used a closet or area to place or luggage.
Ideal location, within steps of the major sights. The reception lady was very nice and helpful. Breakfast didn't have scrambled eggs or croissants. Waiter at dinner was in a hurry to get rid of us, not very good service there. Carpark is about 5 min walk away, but this wasn't a problem for us.
Very, very friendly stuff. The hotel is in the heart of Innsbruck's Old Town with many attractions, restaurants, and cafes in about 5-7 minute walk. The air was too dry.
Breakfast was good and in a very pleasant restaurant with a good view. Liked the evening bar on the terrace and a pianist was there too so nice to have some live music. No evening restaurant.
Breakfast was phenomenal!! Amazing range of food and condiments - by far the best we have had around the world and wonderful dining room staff as well We missed being able to make ourselves a cup of tea in the morning when we awoke...jet lag often means this can be any time from 2AM onwards. Can you consider putting a kettle/cups etc in the room as we are used to having this available in London and Singapore??
Breakfast was great. I could not get coffee or tea until 16:00pm after breakfast.I wanted to sit on the rooftop terrace and drink coffee but this was not possible unless I bought a takeaway coffee from elsewhere.
central, nice bathroom, very nice bar and breakfast area, good breakfast for this price I expect a wireless internet and sauna and sport centre, hotel hs no restaurant
The restaurant on the fifth floor and its the very central position.
great location close to everything; very helpful staff (I needed an adaptor for mobile and they supplied one free of charge straight away) and a superb breakfast
Breakfast buffet was fantastic. The rooms and public areas were well maintained and clean. Location is very convenient. The mattresses were low end and the double was 2 twin beds pushed together. The beds actually separated a few times. The TV had only 1 English language channel and no movie rentals.
Fantastic homeland definitely value for money. Very friendly staff who were really helpful and made you feel very welcome. The best breakfast I have had in a hotel in Europe with lovely waiting staff. The room was comfortable if a little hot but opening the window solved that. The location was perfect with a very short walk to restaurants and shops as w,ell as the museums churches etc. I would highly recommend this hotel to anyone contemplating staying in Innsbruck.
The location was excellent-quality hotel with excellent facilities and service. Breakfast choice outstanding. The wooden floors tend to echo and at times one could hear the room above and the people moving around. however this is a minor point considering how good the hotel is.
the breakfast 4th floor carpet damaged and filthy upon arrival no service for luggage to be taken to the room hot water not hot by early evening service of breakfast staff efficient but cold damaged electrical outlets in the room not enough evening reception staff during 23rd and 24th Dec
The location, staff, and breakfast were all amazing. We would come back just for the breakfast! The room was fine but we were expecting better. The bed and linens were average, the bathroom was a bit odd in that our young children could never reach the faucets and the door always swung open and hit you when using the toilet. Also, the room was very hot (in February), and the only way to effectively cool the room was by opening the window and enduring construction noise next door.
Good location. Big TV. Good breakfast.
Quiet, yet near the old town. Very comfortable and clean, very helpful office staff Lack of smell of tobacco smoke found in some Austrian town centre hotels Early morning waitress seemed a bit slow to replenish used buffet items
The night staff were very friendly and helpful by servicing us even after they had just closed for an evening night cap. We ere introduced to egg liquer which was to die for. The breakfast buffet was tasty. The location was within walking distance to everything including the golden roof. It was located on the other side of the river so it was nice and quiet for sleeping. The bed was not as comfortable as I would have liked. It was two twins pushed together to make a king and there was no sheet on the bed (only a comforter) The bathroom was okay but nothing fancy.
Location, staff, room was comfortable
Location is good. Breakfast was poorly organized, when busy, the service was poor.
the hotel room was o.k., not much more. it was a five minute walk from the city center which was great and the free parking is also a great thing in pricey Innsbruck.
Free parking close by. Shower great, but small bathroom. Good selection at breakfast but no hot food. Small but adequate room. 10 mins walk to Old Town. Room temp hot and unable to change, but could open window.
Friendly staff, accommodating possible requests, elevator access good, parking availability very helpful No, nothing to complain about
Friendly and effecient staff No
The location is excellence, near old town. A bit noisy due to room facing the road.
Very nice and friedly staff.
The hotel is in a great location, I like the family history of the hotel, the bar and restaurant were good and the staff is very friendly.
The staff was helpful. Too old.
Dining room, menu and serving staff highly professional and friendly. Menu was impressive. At time of booking I provided a specific special request that was not provided. (flowers, champagne... at my cost) This was a wedding trip. No acknowledgement from hotel staff. I did not pursue it further as the surprise effect was lost. It does not stop me from recommending the hotel, however this little extra would have differentiated the hotel for me.
The hotel offered a quaint setting that afforded us access to the old town center for sight seeing and shopping ease.
rooftop welcome with gluhwein. Warm and friendly staff. Excellent service and food in restaurant.
Very much enjoyed our stay here. The room we had, which we only paid a standard rate for, was very nice - spatious and nicely furnished. Decent location also, only five minutes walk to town centre.
Excellent location,lovely room,breakfast beautifully presented and service courteous. The room had an irritating noise - perhaps from heating/air conditioning pipes.
The rooftop restaurant made for a spectacular evening. The location made access to "Old Town" very easy. Perfect setting for our "Retirement Honeymoon"! None
Very good location, within a very short walk of Old Town and the major sights. Breakfast was not included. No tea/coffee facilities in the room.
My husband and I loved the comfortable bed and pillows. It was quiet and although the room was small, it was all we needed. The tv was too small.
As noted, this hotel is an easy walk to the old town center. It is a bit hidden in a dead end street and of course the streets are very narrow (by American standards), so plan to drive there with caution. The parking is very tight so it's handled by a valet to squeeze everyone in. The food was plentiful but a limited variety. The ground floor room was somewhat noisy because of the traffic to the breakfast room, front desk, and front door. Rooms on upper floors would be fine.
Nice hotel , clean and comfortable. Breakfast could be little bit better
Excellent location just over the river from the old town. Staff very helpful.
breakfast parking facilities, small room for 4 people
This hotel was in a good location for walking into Innsbruck. The parking was difficult.
Very central positioned in the center of town. Parking facilities is catastrophical - truly a discaster...
Buffet breakfast good, bed comfy, owner helpful, BBC prime on TV. Very well situated for walking into the old town. Bedrooms on ground floor for the less able. Car parking off road with security camera. The bathroom needed modernising, shower not very good, separate seating area not necessary in bedroom. No lift and we were on 4th floor but we don't mind walking.
hot water in the bathroom did not work
Everything was really good with reasonable price. The breafast was also good.
in walking distance to the old part of town, friendly service, good value for your money
The breakfast was fantastic! A great selection. We enjoyed how the bathrooms were so modern in contrast to how old the building is. The beds were very comfortable. Clean. And just a cozy, great atmosphere in the Hotel. Nothing. It was fantastic. Would recommend to anyone.
Fatntastic central location and helpfulness of the staff.
Location, location, location. Right in the heart of the old town, we couldn't have picked a better place to stay. The Christmas Markets were right outside and there were wonderful restaurants right down the street.
Excelent location, great breakfest and staff. Historic and beautiful building.
the breakfast was the best of all the hotels i stayed at in europe! position was perfect for a tourist visiting innsbruck. very old hotel with lots of character
Excellent location. A hotel with long history and the decoration and atmosphere do reflect this.
The heating system was a little noisy
The hotel's location is excellent, very central. Although in an historic building, the hotel was comfortable and had a modern fitout. Hourly charges for wi-fi (should be included) and a CRT TV in the room.
Very cute place, friendly and helpful staff. VERY conveniently located. Excellent choice! Nope!
Authentic feel as described. It was on the main tourist street - only downside meant that it was extremely noisy at all times of day and night.
no frills, good basic accommodation with super views of the mountains from the back rooms
Everything was perfect !
room was spacious and clean. bathroom was a great size which i liked very much. little coffee shop next door and location to markets excellent. staff great.
The room The breakfast
Design, cleanliness and convenient location. No
Excellent local cuisine and friendly, helpful staff, including the owner. Rooms a bit basic. Too many hunting pictures.
Nice hotel with friendly people.
good service, good location little costly
Good food.Excellent location. Nice staff. Small shower /bathroom - not very practical!
Wonderful location in the old town; the owners/staff were very helpful with all aspects of our stay. Breakfast was much better than expected; wide selection, nice hot coffee. Large triple room was great, as we had our 17 yo daughter with us. Great Austrian decor, we were very happy with this choice of hotel.
Romm accomodations were good, close to centre, excellent breakfast and great service
great location atmospheric building good restaurant nowhere to sit, other than room, no lounge
The location mainly. The staff and the room temperature.
the location is vry good,very near to all the attractions,and th train stations is just 7mts walk th bus and th trams r just 1mt wlk.the break fast is ok.th staff were very good and helpful,they evn gave us a early chk in evn though we di't inform thm.th room was spacious for 4 of us. wud lov to stay again. the lift is too small,if u hv lots of baggage
We arrived early and were allowed to secure our suitcases and have our room available about 1/2 hour after arrival. We loved the location, the hotel was beautiful. Breakfast was adequate but the staff person during breakfast seemed ticked off when we asked to bring a cup of coffee to our room and getting a cup of ice from the diningroom seemed to be a hassle for them as well. Overall, loved it.
The staff was polite and the atmosphere really warm and friendly..Very clean as well The view of the room..
The room is clean and tidiness, location is very good and near the city center.
Good location only couple of minutes walk from centre of town; Hotel Owner was very helpful; room was very large, clean and comfortable with good bathroom. No lift.
Fabulous location right next to the river and walking distance to all the major attractions of Innsbruck. Great value and comfortable with lovely hosts who make sure everything is accomodated.
Great view. Very convienent. Good value. Room 9 was a little narrow making walking around a bit cramped.
Very clean, very good value for money, excellent location no
I liked the man and wife who ran the hotel. They were happy and helpful. I would have preferred if a continental breakfast had been included in the price we paid for our room. They had a nice attached small restaurant which would have been very nice to have had to eat breakfast in, but that was not included unless we paid extra.
Location, Comfort & Value for money!!!
Beautiful view from the room window. Noisy in the morning (traffic outside).
The location and above all the friendly and helpful staff everything was super
It is very good location,just near super restaurant,not far more important museum.Clean. too old,it is always smell chip food,breakfast is terrible,
very good value for costan excellent location right in the old city
The location is fabulous - 50m from the Golden Dachl in the centre of Innsbruck Old town, 500m to the Hoffburg which has just reopened. Comfortable hotel, ideal for seeing Innsbruck.
Location, location, location....very good restaurant, excellent vine cellar...staff very friendly... furniture from 70's