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The general feeling of the hotel trying to find places to eat as clearly sign posted
Easy walking distance to banhof and restaurants and mini-balcony off room. No coffee maker in room
that the breakfast is not included
It was atrium and roof made of glas. Nice elevators. Wonderful view from the window. Hotel restaurant in evening time. We were waiting waiter more then 25 minutes . Then we leaved it.
It wasa calm,modern hotel The pool of the hotel was not good at all.Cold temprature and sour water made it a bad experience!
Staff at Reception very helpful
Location and atmosphere Smoking everywhere!
location and service the breakfast buffet could be improved
We had booked two single rooms but were upgraded to a suite on arrival. The location is excellent and the staff very professional. The pool area is also good.
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
I loved the location and the cocktail bar. The staff were very friendly and helpful. Some were quite funny. We got a great price for a great hotel, but I'd happily pay more (if I had to) to stay there again. I didn't get to use the spa facilities as there was no information in the room as to where it was or what facilities it had. I didn't see any room service info until the last day - a shame as I would definitely have had my breakfast in bed - expensive though at £30 a pop. They need to include an obvious "cheat sheet" that's visible to see as to services the hotel offers. All they had was a book showing the international locations of other Dorint hotels.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
Excellent health facility, very comfortable, and great location. No
the personal touch none
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
promptness of service
Staff friendliness and responsiveness There was a slight odor in our room coming most likely from the sewer or high humidity. Not way disturbing and little compensated by other things.
Excellent staff, great view from room, great jetlag recovery spot. Would have liked to have a bathtub. Can't say the crowd did wonders for me (bus tours), but was not disturbed by them.
It was a lovely hotel and staff were friendly, would come back! Also super quiet! Would have liked to prepay for nicer buffet, not an issue with the hotel though.
Central location, 10 min walk from railway station / sitution centrale, à 10 mn à pied de la gare centrale. Facile pour les bus / Easy for buses 106, 132, 133 + U-bahn Heumarkt. Original room price too expensive! Only buy the reduced rate. Breakfast @ 18.50 EUR is too expensive. No free Internet.
We had kids, so having a swimming pool was great. Being close to shopping etc, was great, and also the parking at hotel.
Very modern and clean hotel. Located within walking distance of old town and cathedral.
Position is ok, rooms are large, bathroom too. Far too expensive
the hotel was clean and the staff very friendly, the fitness facilities were also top rate. the breakfast at €15 was over priced the food was good however the service was poor at best, had a to wait 45 mins for coffee and had to ask several times for this.
That there was a window and door to open for fresh air That they already booked money off my credit card without my permission. Then, I paid again (because I did not know it was paid) and had to annul this. When that was all arranged, they said all was fine and did not have to pay anything anymore, but when checking out there was still an amount to pay. In the end, we did not pay too much, but I did not like that they used my credit card without permission and that it did no go as fluent as it could have gone
We were given a room with the back door broken then we were downgraded to a small room for same price. the gym is fine however very risky pool corner just outside the gym's door.
The hotel is really nice. The lobby and relaxing areas are really pleasant to spend some time in. The breakfast is ridiculously expensive.
Due to building work for the new subway system access to the hotel by car was very difficult
The internet connection was overpriced / 30 euros per day so it is not recomented for bussines
not really something - price was not equivalent to what the hotel has to offer!! way to expensive for what it is. small rooms, not really an 'inviting' hotel. More a mentallity of 'come here, pay a enormous amount of money and leave!!' An experience that I have not encountered yet in my many international hotel travels. Your organisation has lost a client for life!
Ideal location, pleasant courteous staff, The road works directly in front of the hotel although it did not effect my actual stay in the hotel - would look better if area was screened off particularly on the side of the hotel.
Good hotel in an excellent location. Room clean, bed very comfortable and staff friendly and helpful. Inconsistency in room facilities. For same room rate my friend had tea making facilities in room but I didn't.
The Location was very good The room could have been bigger, but was comfotable
Location perfect comfortable and rooms quiet.
The only thing that was actually good was the bed and the matress The rooms were too small for the high price we had to pay. Also the cleaning was not good.For 2 days they did not change our sheets and the soap we used,they gave us the same one the next day. And all this in a very high price.
Location is good. Roadworks disturb traffic and scenery.
Located in Altstadt, it was great for getting to the station, and also close to lively and not so lievly bars (depending on what you want).Self-service breakfast was good quality and plentiful.
Good location. Good breakfast.
The people at the reception desk, especially the afternoon person, were helpful and friendly. The room was clean and large enough to comfortably accommodate a family of 3. The breakfast that was included in the room rate was well prepared and got our days off to a good start.
Enjoyed the location, the room size was more than adequate. Funky smells in the stairwell and elevator, parking was lacking.
it was near to everywhere i really enjoyed staying there, but it doesnt seem to be a 4 star hotel
very friendly staff; larget breakfast buffet
Great location Lobby and rooms are dated
I was only there for a very brief stay but the room was comfortable and the breakfast good
Location location and location Nostalgia of 80s and 90s
Good place near the cathedral. The street is very noisy.
It is near attractions. Air conditioner is quit poor.
The location on Hohe Strasse is wonderful for people who don't have a car. Only a few hundred steps from the Hauptbanhof, it's very much worth the effort to get there. The room was quiet, and the ability to hear the bells of the Dom makes the mornings wonderful if you want to wake up that way - if not, you can close the world out and shut the windows. The room was perfectly clean and new looking and the breakfast room was bright and happy - the hosts very polite and nice. Reviews prior to 2007 may not be completely accurate due to a renovation that has made the hotel very much worth the money. We stayed there in late April 2007 during a period where the daytime temps were around 25 C/80 F - if we had shut the windows, the room would have become uncomfortably hot and there is no airconditioning. If you stay during warmer temperatures, it might be nice to find a small electric fan at any of the many department stores throughout the fussganger zone between Hohe Strasse and Neumarkt.
just dont go to this hotel
Excellent location. Lift. Room space. Room lights (too dark). Old carpet.
Proximity to city centre
Location to town center. Non-smoking rooms would be welcome.
It is central, very convenient for shopping and for eating out. It is open until late. The breakfast was good and plentiful, with a pot of coffee for each guest. The lady in charge made you feel welcome, as you entered, bleary eyed. The hotel is basic, the room cold, the facilities mean (e.g. only one small towel in the room), the desk staff indifferent to guests and sometimes brusque.
Location was good - close to Interzum Show Poor standard of quality for the price charged
clean efficent business hotel
The kindeness of the staff. I really appreciate their help. I certainly recommand this hotel to everyone the check in was planned for 2.00 and we had our room at 4.00
Location Business room is very small
We loved the location of the hotel and the room itself was excellent! The large tub in the bathroom was really relaxing after a long day of driving.
Hotel staff were very helpful.
Everything, especially personnel, who helped us with a car parking, search for a cafe with working kitchen (it was very late) and taxi
very close to the shopping area in the city centre; easy to find and easy parking
location, breakfast furniture needs maintenance or replacement (wardrobe)
location and service excellent. Comfortable rooms. I would stay here again, Great Value
Excellent location, right in the centre of things. Close to the shopping and historic district. We had booked a double room and were given a tiny twin room. When we went back to the reception about this, they gave us a suite! I'm not sure we'd always get a suite.
Both the standard of the hotel and its central location were absolutely excellent, especially during the start of Karnival.
this hotel is a good hotel
Nice room but nothing exceptional. Good location at 2 minutes from the Rhein and the old City and 10 minutes walking from the Dom. The breakfast was good and cheap. The bathroom was a bit outdated compared to the rest of the room. The room was also a bit noisy, not perfectly insonorisated from the corridor but it was ok at night. A bit pricey for what it's worth.
Nice and close to the Alt Stat a;though it was a little difficult to locate at first when arriving by train.
The staff were very pleasant and helpful and provided a very good breakfast. No
A very friendly and helpfull staff. The hotel is central located.
Picked this hotel because the guest I was travelling with had stayed there before. It was clean and comfortable. The only negative point I would like to make is the lack of a kettle in the room so that you could make a cup of tea/coffee. The only other thing is that the room we stayed in was next to the lift. So that every time someone used the life you heard it.
The location The rooms were very hot due to the sun shining directly into the room
Very attentive staff, nice refurbished rooms with good beds.
Hotel staffs were courteous and helpful.Breakfast was good. Amenities in room were also good. Bed was so soft and bumpy that people who want to hard surface for sleep , like me , found difficult to sleep
very near Tram line to Messe wher3e I was attending a trade fair and near the Altstadt I was kept awake all night by a domestic bird (possibly a parrot) and when I tried to get some sleep the following morning, it started off again. absolute nightmare as I had numerous business meetings and was shattered for most of them. I mentioned it at reception but no compensation was offered. In fact I was charged a city tax on top of the amount I agreed when bookin on the internet. I have looked for an email in relation to thyis city tax and I haven't recieved one. The only mention of city tax is that city tax is not applicable to this booking.
The room was nice and the location was terrific. The breakfast and hotel staff were all anxious to accommodate any requests. No, everything was as expected or better.
The location of the hotel is excellent, next to the Dome and main shopping street. The room was comfortable and very well maintained.
Central location, 2 minutes from the Cathedral and shops. Parking was not easy - had to park in the multi-storey car park which was located 10 minutes away.
Its proximity to the Dom My only gripe was that the bed while comfortable was very soft.
The staff was friendly and helpful. The location near the DOM was good, and the room was clean and comfortable. If we come back to Cologne, we would stay there again.
Quiet and close to the trainstation and shopping Bad TV reception
Wireless connection is not free
Great location in centre of town.
While the exact street the hotel was located on was somewhat difficult to locate, it was extremely near both shopping and tourist areas of the city. The convenience of walking on a few minutes to these areas, as well as the variety of restaurants and bars in the area made it an incredibly convenient location.
Great staff and excellent location...
friendly staff, location in the very centre, separate entrance during night hours, room was close to the breakfast buffet (a bit noisy in the morning hours)
Very pleasant and helpful staff. Nice breakfast. Dissapointed thet there was no tea/coffee making facilities inthe room, which is usuall in a 3* Superior hotel.
Hotel is difficult to find even by using GPS sat nav.
The hotel was actually very easy to get to by driving even in the city centrum. It was also central to the main shopping streets in Koln and the cathedral so it was extremely easy to get where you wanted with a short walk. No real complaints, was your average hotel, nothing special but not bad for a one night stay. The beds weren't the most comfy and the breakfast was just ok.
Great location for Carnival (which I didn't know was going on when booked)
Very nice breakfast, yummie! No
The place was nice and centrally located. It was a bit expensive, but not unreasonable.
everything is good,
near shopping center, near catedral, nice bars around.. And also old city center... no, all was OK
The very central location The room was cold and there was a mould smell.
Is in the center of Town... No, there is no anything I didn't like
be cheated. not things is good, and it is unvalueable. it don't deserved.
the design of the hotel was old with dark wooden surfaces, giving the feeling of past times 14.00 is a bit late for check-in, breakfast was ok but good be better
over all very good
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
Very good buffet breakfast
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
good service,city info,great location
wonderful location and very nice staff not enough pillows.
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
great central location
No complains. Very good breakfast included.
The hotel is very conveniently located with the Christmas markets almost just outside the door and shopping only a few blocks away. The shower above my shower leaked down into the ceiling of the bathroom. They offered the use of their spa showers while another room was being prepared for me.
First proposed room was with this smell of cigarettes but staff proposed another room in 10 minutes.
perfect location in the city
the size and the cleanness and the location of the hotel since I did not see other room conditions, my assessment is only about room number 401
We went to Cologne for the Christmas markets and this hotel is ideally situated between the Rhine and the Alter Markt.Room was fine for a stay of 4 nights and the staff helpful. Complaints from earlier reviewers about the cost of wifi are not justified because the hotel is a Deutsche Telekom "Hot Spot" and these are DT's standard charges not the hotel's. In any case, the hour you pay for as a minimum can be used in any other Hot Spot throughout Germany, not just in the hotel.
good breakfast... right in the heart of the old city... near the rhine.... and also just 10 minutes from the hauptbahnhof. one unfriendly guy... and we got a 4th floor room.. which was like an attic afterthought! upto 3rd floor - the rooms were much better!
The hotel was very clean & very central to all amenities.
very nice double room, liked the interior a lot. great bed.
Rooms were very clean (I stayed in 2 different rooms). Breakfast was very good with wide variety of choices. Very kind english speaking staff. Well situated, 5 minutes walk from central train station and old town. The walls are thin or the rooms not well isolated, we can hear the neighbour watching football or going to the toilet/shower while trying to sleep. The hotel is quite expensive, the rooms small.
Hotel staff Hotel is located at the same bilding as restoran so the fridey nigth was too noise. The dolbs from pub scream up to 4 oclock.
room quality did not match with what we were expecting viewing the prices.
It was extremely close to the train station. Bed was very comfortable. Staff extremely nice. The WiFi did not work. The room and the bathroom were embarrassingly small.
Perfect place to visit old town, dom, very close to central station (5 min. walk)
The best was definitely the location - right between the Cathedral and the Rathaus. The staff spoke only German so language barrier was definitely there. the breakfast was quite poor as well.
close the train station, small room, weak breakfast
location is really excellent, well, the breakfast is normal,,, but for me it is not neccessary
No air conditioning. Open window to greasy restaurant exhaust and banging pots. No in room safe, minibar, or even soap or shampoo! Very depressing view and decoration.